I have used them on two different occasions and had a positive experience each time.
My experience was positive in every way. The gentleman arrived, completed the repair and my garage purrs like a kitten.
Beware! I have been using them for several years and have always thought they were too expensive but they would fix my garage and thats what I needed. This last time was the last time Ill ever call them. My garage chain wouldnt latch. They came, charged a $75 trip charge, was there all of 10 minutes to tell my wife they have to order a special part. We dont hear anything from them for about a week. My wife calls this morning and they tell her the part was obsolete and they will have to replace the whole motor for nearly $500 (minus the prior trip fee). My wife called another company, they came right out, diagnosed the same problem, went to their truck, installed the part and went on about their merry way. $130 for the trip/parts and labor and done in less than 30 minutes. Never again!