Pho was our saleswoman. She knows her Toyota’s we were well informed of the vehicle we wanted. The Highlander we purchased would take some time but that wasn’t a problem and to our surprise and hers it came in a few weeks early. She informed us of the progress of our vehicle and kept lines of communication open. She was organized and knowledgeable of the process which made a smooth transition from one vehicle to trade and purchase another. This was our second purchase from Principal and won’t be our last. Love my new ride!
April Haynie at Principle Toyota in Memphis TN really brings back the principle in car buying!!!! I can’t tell you enough how great she was to do deal with. This was my 9th vehicle to ever buy from a big dealership and I will now be a customer for life!! This was by far my best experience ever!! The 2 hr drive from Ms was well worth it!! She was able to find exactly what I wanted in the same day!! Very very professional and respectful company to deal with!! Thanks again Principle Toyota!!
Most enjoyable car buying experience I have ever had. I have bragged to all my family and friends about how smooth my car buying was at Principle Toyota. Best customer service!! From my online inquiry, to the first call and helping set up a time that worked best for me to look at the car I was interested in. I highly recommend Cassi she was the best!! She answered all my questions about my trade in to financing my new car.. She is kind and truthful. She was with me every step of the way and definitely put me first. She was even there for me after my purchase, checking on me days later to make sure I was still satisfied with my purchase. I recommend Principle Toyota for your next purchase of a new or used car. Make sure to ask for Cassi!!
I want thank the team member Cassidy Nealy for her kindness, concern, generosity, of making sure throughout the process of making sure I was happy not just with chose but everything price, milage, and even something drink while we get done.. Principle Toyota from moment I walk through door professionals and very helpful and concern. I felt that I mattered
We were looking for a very specific vehicle and April Haynie made it happen! Post Covid has made inventory unpredictable, and April ensured we went through the custom build process as fast and smooth as possible. She provided regular updates along the way, and when the car arrived we were in and out with our brand new vehicle! Can’t ask for better service. I will do business with Principle Toyota again when I’m in the market for another.
I can’t even begin to tell you how great our experience was with April Haynie and, at closing, with Buddy. We had shopped online for several months but it was so impersonal, not to mention unhelpful. We also went to Honda down the road and to another Toyota dealership down the main drag in Memphis, all of whom were very rude, unfriendly and condescending. When April called my wife and left a POLITE and helpful message, although my wife was drained from talking to jerks AND skeptical; she returned her call and then it was on! What an incredible no pressure experience. We got exactly what we wanted and more. April stated she like to go above and beyond for her customers, We can truly tell you first hand she did for us. Buddy in finance was so kind and extremely helpful. I can truly say after 30 years of purchasing vehicles this is by far the best experience I have ever had. Thank you PRINCIPLE TOYOTA.
The worst experience. I took my vehicle in at 7:20am with an appointment. Told the the man it needed a brake change and told him I had to be at work at 6:30pm. He said no problem we close at 6. At 5pm we called and said we where on our way and the vehicle had not been done yet. But they knew the brakes where bad. I told the service manager that I had to be at work and the car had been there for 10 hours. He said it will be done. We got there and paid and they said any minute. They held the car until 6:15 and only brought it out because I started taking a video of what they where doing. I almost lost my job. Stay away from this place! So I decided to continue this review after my sons mother told me what they charged to change the brake pads and oil. I was not present when she paid but the service department charged $600 to change the oil and brake pads. This is robbery! Do not got to this dealership!
Great job by the team at Principle! Cassie did a fantastic job helping me find the rightCar for my needs! Very professional and competent.Peter helped me get into a financial situation I feel much better about than my previous auto loan! This was a painless process.Tomas did a great job too! The team did fantastic and I recommend these professionals toAnyone.
Will Coleman and the team at Principle did an outstanding job helping us with our latest car purchase. From the first time on the lot until months later when we drove off in our car, we were treated first class. Will was polite, respectful, engaging and didnt pressure us at all. He took the time to show us all of the models, features, and options for the cars we were considering during the early stages. Then, as we completed the purchase, he walked us through the entire purchase process ensuring we fully understood all of the paperwork including help with the financing aspect.Wills supervisor, David, did a great job as well keeping us informed as to the status of the vehicle. Brandon in finance was polite, informative and not pushy either. We had a great experience and I hope we get to purchase another car from them in the future.
We bought a new 2021 Highlander from April Haynie and our experience was excellent. She is knowledgeable about her products and a pleasure to be with. She made my wife and I feel comfortable and even showed us some tips and tricks on how to operate the electronics in the new car. Oh by the way Chris (sales manager) and Buddy (finance) we also very easy to work with. We love or Highlander and would recommend April and this dealership if youre in the market for a new or used car.
My old Toyota 4runner was totaled and I was in search for a new one to replace it. Will went above and beyond in helping me. In one of the craziest car markets in history, Will got me in the exact trim level/model I was looking for and at a great price. I will definitely visit Principle for future vehicle purchases. Will, Jeff and the team at Principle Toyota are top notch.
I had such a great experience working with Cassi! I bought a vehicle this same time last year from Cassi at Principle Toyota. When I decided to upgrade and do a trade, I knew exactly who to call. Cassi was able to make my trade and purchase process super easy. She answered all my questions and even helped to detail my new car herself! She’s a GOAT. I’ll refer her in a heartbeat.
After shopping for two days I finally hit a home run when I went to Principle Toyota in Memphis. Kelly Fast my salesperson was absolutely phenomenal from the start to finish of the sale. Jeff Larson her boss was absolutely attentive of my needs and more than fairly came to a mutual agreement on the sale and trade in pricing. A very family oriented team which encompasses the epitome of customer service.This is hands down a 5 star dealer! Come see them for an amazing deal !!! Thanks team Principle Toyota Memphis!! You’re the greatest!!!
April was my car saleswoman. I’ve never bought a car from a woman before but I’m so glad I did! She probably knew more about the cars she’s selling than the guys do! I never had a Toyota & she explained to me why they are such good vehicles as well as their safety ratings which is huge for me as I travel a lot with my daughter for cheer competitions. She knew my situation & my budget & showed me all available options used and new. I never thought I would ever qualify for a new car but April surprised me when I found one that I liked that was new & that I had gotten approved for the new vehicle. She even went out of her way to help me move all my business supplies from my old vehicle to my new one. I gotta say I’ve bought many cars from men at dealerships but this was definitely my best experience by far & to have a woman as my car saleswoman was definitely different but a huge win for me!
Everything went smoothly with the purchase of our highlander. Our saleswoman, Poh, was efficient and kept us in the loop regarding the delivery updates. Once we got to the dealer she had our paperwork ready super organized. This was our second purchase with principal. Great customer service. Highly recommend, and very satisfied with experience .
Poh she was excellent I told her what I wanted and she listen my credit was bad and she didn’t try to put me in just anything she listen to my wants and I’m so happy with my purchase thank you poh for your excellent service
We have had the absolute BEST experience at Principle Toyota. We have now purchased 4 cars and worked with April Haynie each time. April is truly like part of our family and we cannot say enough good things about her as a professional and person. She is incredibly patient, kind and very very good at what she does. She goes above and beyond for every single customer and is truly an angel. We are so grateful for April and Principle Toyota for taking care of of our family. We can’t imagine working with anyone else
I Absolutely love the customer service that I received at Principle Toyota. I purchased a 2022 Toyota Camery from Cassidy and has never felt so appreciated as a customer. She was knowledgeable, kind, patient, and great with the cars she sold. The most thing I love about her is her great communication skills. She answered all my questions without irritation. She always answered when I called until the sale was final. To add, she wasnt just trying to make a sale. Instead, she wanted me to invest in what was best for me. This is my fourth sale at Toyota and will not be the last. My family is #TeamToyota
I love my new car!!!!! Ms.Laura was absolutely incredible and took care of us like we were family. I highly recommend her for first time buyers. She made us feel comfortable and confident that we made the best decision!!! And we did! Thank you Principle Toyota!!!
Poh Lai Ng is a sweetheart. Loved having her as my dealer. Ask for Poh! 🥰
When I say that was the best & I MEAN BEST service I have had in a long time that’s exactly what I mean. The service department is awesome. Mr. John thank you so much & I didn’t get the Gentlemen name who check me out but he was great as well. Thank you so much a forever customer Carla C.
Poh with Principle Toyota has never missed calling and wishing me Happy Birthday for five years since she sold me my first Toyota in 2015. I said, if I buy another vehicle, I will go to her because it meant a lot to receive impeccable customer service still years after. Who does that now a day? She does! So if you are looking for a vehicle, go see Poh and Peter at Principle Toyota. You will not be disappointed.
Such an awesome place! I wont go anywhere else. Darrell Smith is great and extremely friendly. Thanks for everything that you do!
If you aren’t buying your cars from April Haynie we don’t know what you are waiting on. The girl knows what she’s doing. Quick, friendly, descriptive outstanding service. She has an unsealed sales approach. She lets you come to the decision to buy. She believes in the product and we do too. Warning, friendships and positive quotes may develop. We alerted you, she’s absolutely the best. Thanks April we love our Platinum Sienna. Keep up the great work. John and Belinda Harrett and Lauren Thornton
Amazing buying experience! I would recommend Poh to anyone thinking of purchasing a car. She was wonderful as was everyone else at the dealership. They were efficient, and we were in and out in record time. Thank you all!
Kelly Fast is an excellent salesperson who is never pushy, very personable and easy to work with. She worked around my schedule and was always upfront about the figures I needed to make the right choice for me. I recently bought out my 2018 Highlanders lease a few days ago and she helped make the process quick and painless. I also dealt with Brandon, one of the finance managers, he was personable, knowledgable, and very helpful. Highly recommend!
I just want to say this is the best Toyota in Memphis. The service representative name John is absolutely the best. I didnt have a appointment but he squeezed me in for a oil change. He was also very polite and kind. If you are thinking about taking your vehicle to Toyota principle please see John you want be disappointed.
I can’t say enough positive things. I am a first-time Toyota owner and I couldn’t be more pleased with my experience at Principle Toyota. Cassi, my sales rep, reached out to me on her day off to see if I had any questions about the vehicle I was looking at. She was very sweet and she kept in contact with me throughout the entire next day while I was in clinic to let me know the status of my application and financial information. She had all of my paperwork ready to go when I got off work. All I had to do was sign. I was blown away that the entire process took only about 1 hour. Peter, my new friend in finance, was super kind and very personable. They were able to meet every one of my needs from monthly payments to interest rates. I couldn’t ask for more. Great experience and I know this will not be my last purchase there. I would recommend them to all of my friends and family, without reservation.
I purchased a 2021 RAV4 Limited from Principle Toyota and am very pleased with the transaction. April Haynie was my Sales Associate, although most my dealing back and forth was with Jeff Larson, the Sales Manager. At this time, when it comes to desirable, top end models such asa the RAV4 Limited, the price is the price. We haggled a bit on the value of my trade, a 2019 RAV4 Limited, but in the end I ended up getting more for my trade than I paid for it in October of 2019. Finally, in the Finance department I worked with Peter Butler and that went very smoothly. I understand part of his job is selling the extra warranty products which I politely declined and he took in stride. He was friendly and easy to talk to. I already had my financing in place through my credit union as well, so in spite of not making extra dollars in the finance department (dealerships typically make more profit on a new vehicle in this department than they do on the sale of the vehicle), he stayed friendly and professional. I am glad I made the trip from Jackson, Tennessee to Memphis to make this deal. I give Principle Toyota my strongest endorsement and would recommend them to family and friends.
Cassie was really great for us. Very professional great experience. Give her a call if you’re in the market for a vehicle.
My mother recently traded in a car she had for 20 years for a new vehicle. The team at Principle Toyota, including, Will Coleman and Peter Butler are helpful, knowledgeable and patient through making a big purchasing decision. They assisted my mom in finding the right vehicle to meet her needs and wants, down to the color of the vehicle. This is the 3rd vehicle my family has purchased from Principle Toyota. Their customer focus is why we keep coming back!
April Haynie has taken care of me and several of my family members and friends with all their needs. She is a amazing person and saleswoman. Please go see her for great service! 😊
I had a very pleasant experience at this location. April H. was my sales associate, and she was intentional with answering all questions while simultaneously making me feel welcome. She put her best foot forward to ensure the financial arrangements were as reasonable as possible. She also exercised extreme patience, catering to my needs for periods of time far beyond the 7 PM closing time of the location. Her communication was pristine, allowing even the most difficult topics to occur while still adhering to her goal: make the customer happy.I purchased my my former and current vehicle from this location, and I hope to continue this trend years down the line.
I found the car I was interested in online and contacted April about looking at it. She was extremely responsive. At the dealership, there was no pressure. This was the easiest car buying experience EVER. April was great; I’d recommend her to anyone!
Cassie was the best sales lady ever! She worked very hard to help us find the right car. Thank you so much
Best experience with my dream car. Thank you so much principle toyota and Tomas
Lisa was very patient and absolutely no pressure... Even when she got busy she got the assistance of Miss April... They were able to answer any and every question that I have... Made multiple visits before deciding on purchase absolutely very helpful every time
Very appealing looking dealership in a central location highway I did not have a lot of inventory when I was there vehicle however the salesman went out of his way to track one down for me which I appreciate it the only negative caveat I have is that the manager and not even speak to me or even say hello as I was there several times they were all about trying to sell the upgrades and theAdded warranties but that is par for the course I did not buy for these but some people might Toyotas reputation speaks for itself overall a good experience other than the manager and finance guy try to upsell me
Poh Ng is the best. She is very people oriented, very intelligent, and will take wonderful care of you. I am totally happy and satisfied with her service.
April is the best she did a great job selling my wife a car go see her
We found a Toyota 4Runner online that we liked at Principle. After a few days of texts and phone calls and pre-qualifying for a loan we flew 2000 miles to pick it up. April was our fabulous sales associate. She was very helpful; had everything ready so the process took less than an hour once we arrived. We HIGHLY recommend this dealership...no matter where you live!
I bought my truck through poh she was very helpful in working with me and finding the right truck for my budget.
Cassie was so helpful and friendly! She was very professional and helped us when we wanted to negotiate the price with management. Cassie was so thoughtful and arranged to store the car until we were ready to pick it up. We would recommend asking for Cassie!
Poh was so easy to deal with and made the buying process a pleasure. We were able to find the exact vehicle we were looking for!
Someone will see this review. They can pull up my name. I have spent over 100 thousands there with 3 vehicles. The part department they need to come up with better policy. Stop waste customer times. Specially the one live hour away. Stop treating customers like we really need them. Let me tell you this. My next vehicle is NOT TOYOTA
Cassidy Nealy has helped with several cars, and is THE BEST. She is mindful of our budget each time, and works to find us the best deal. Recently we got a new RAV4 (the third one in a row weve gotten from Principle Toyota) and we could not be more pleased. We will continue to get our cars from Principle Toyota and will always use Cassidy as long as she is there. Thanks to everyone who made this work for us!
Poh and Staff went above and beyond choosing the perfect vehicle for me! The transaction was smooth and expeditious! It was a wonderful buying experience!
Our sales person, Cassidy Neely, is one of the most professional people I have ever worked with. She was very polite and upfront on everything. She went way above and beyond than any other car salesperson I have worked with. I highly recommend her for all your Toyota vehicle needs.
They make the car buying process as quick and painless as possible. Poh Ng works quickly and diligently to get you into your new car!
April Haynie was the best.I will buy again here because of here.Buddy in fiancé was super so funny and honest.In and out in 45 mins.
Kasey, had all the questions I needed to know about a suv I was looking at. She was great to deal with. If you want to buy a vehicle go see Kasey. Super friendly
Yasmine was amazing!! She was very professional, answered all of my questions and was very patient with my indecisiveness, she even went the extra mile to help me transfer my stuff from my old car, to my new car. Go see my girl, you won’t be disappointed!Everyone I came across at Principle Toyota was fantastic. Great attitudes, as well.
I worked with Poh Ng and she was amazing! She was patient and worked with me to get the best deal! If you are wanting a new or used car, Poh is the one to go to! I appreciated all she did for me and my family.
Cassidy Nealy is exceptional! As someone who has had experience in sales prior to the job I have now, I felt like I was talking to a friend as I navigated on the choices that I had at hand. AllOf my questions where answered, and what made my heart sing the most is her not getting into the factors of what I do and don’t want. She presented everything out in front of me and made ME make the choice. Cassidy (Cassie) was an advocate for me: a single woman who has to stick to a strict budget to make sure my bills are met and paid. Cassie is a wonderful, exceptional, and beneficial member for Principle Toyota. Patrick with finance was also a great help— he did not make me feel rushed and answered my questions to the upmost detail possible. If I still didn’t quite understand, he then broke it down more. I’m really happy I chose to purchase my vehicle here!
April Haynie was the best! She showed us all the cars we wanted to see and patiently answered all of our questions. She knows her stuff!! I highly recommend working with April if you’re in the market for a new Toyota!
Poh is the absolute best! She made our sons first car buying experience wonderful and seamless!!
I LOVE Principle Toyota! Will Coleman was absolutely amazing! He listened to what I was looking for and helped me every step of the way! He even set up my phone for me! Love my new Sequoia! Highly recommend going to see Will at Principle Toyota! He’s the BEST!!
Poh Ng assisted my son with his new truck purchase. She was absolutely wonderful to work with. Super warm and friendly. Highly recommend!!
If you don’t see Poh your doing it wrong. Outstanding women who turned me just looking for fun into buying one and she did it easily and without a problem. Amazing women and amazing place.
This is my second vehicle purchase from Principle Toyota. My first was in 2017 where I first met April, my soon to be salesperson. April was very personable, patient and understanding of my needs. Within a couple weeks April had found the truck for me. Fast forward to 2021 I’m again vehicle shopping, only this time for my 17 year old sons first vehicle and was delighted to see April still at Principle Toyota. After several weeks of shopping and dealing with other dealerships, it was April that came thru for my family. April is not a pushy salesperson. She listens to your needs and wants and will only show you vehicles in line with that. Not once did she try to up sale me or push me out of my comfort zone. If you’re shopping for a vehicle, no matter the make, give April a call at Principle. I assure you that if you will you will also author a rave review about her as I have.Thank you April for the kindness you always show me.
Cannot say enough good things about David Montgomery who helped to get an issue with my 2020 Toyota Camry resolved. Definitely recommend Principle Toyota!
Couldnt have asked for a better service all around ! Kelly Fast was absolutely wonderful to work with. She worked around my schedule. Made my order and shipping process of my 4Runner seamless, and keep me updated every step of the way. If you get the pleasure of working with her you wont be disappointed! Thank you Kelly! I love my 4Runner!
Cassi Nealy assisted us in finding the perfect vehicle. She treated us all like family and went above and beyond to make sure we got the absolute best deal. I can’t recommend Cassi enough. If anyone is looking for a used or new vehicle, I would definitely recommend Cassi at Principle Toyota!
So you pay for service program -if you get a flat tire to have it fixed at no costs through Toyota. I have a flat tire and Toyota is telling me they can’t help till over a week away!!! Poor service and poor customer care!! I wound not buy my next car here that is for sure!! And the people there are so rude most of time- all around this Toyota dealership sucks
Great and fast service! Tomas villa toro helped us buy a new car! 100% recommended.
Great service!! They inspected our trucks drivetrain the same day when a problem began ...and got it fixed the same day, too. Courteous and friendly too!
Went in to purchase a new vehicle this weekend and it was the easiest car purchasing experience I’ve had. April took very good care of us and gave us plenty of options and was very knowledgeable about everything we were looking for. Everything was done quickly and easily. I’ll be back!
Pooh is so helpful and friendly. It was fun doing business with her. I will definitely recommend her to any one looking for a vehicle 😊
My very first car buying experience a year ago was absolutely horrible, so I was terrified of buying a new car, but I seriously cannot recommend Principle Toyota enough. April H. was my sales associate and she was absolutely AMAZING. I went in thinking I wanted a 4Runner, but she sold me on a Highlander that I fell in love with, and it was just the smoothest experience ever, and I can’t recommend April and the rest of the Principle Toyota team enough. Thank you, April, for all of your help!!! And thank you, Brandon, for explaining everything when it came time to sign the papers!! Y’all are awesome and got me my dream car!!!
I had an awesome experience in getting my new car. They acknowledged and greeted me as soon as I stepped in. I traded my old car and Tomas helped me find the best deal giving me options so I could get lower monthly payments. Overall, they made smooth process. I definitely recommend Tomas at PT Memphis, hes knowledgeable, he got additional discounts and HABLA ESPAÑOL!
Poh is the best person ever! I’m so excited that I got to work with her. She really pulled through on getting me my dream car! Recommend 💯
We had a excellent experience purchasing our first new Toyota Tundra. Tomas Villatoro, was the best, he made the process very easy and we got exactly what we wanted. Thank you TOMAS for your amazing job!!
After this unfortunate incident occurred (read below), the Service Director did take the time to call and apologize for the service advisors lack of customer service this morning. I applaud the dealership for such a quick response to make things right. I probably will give the dealership another try.I pulled into Principle Toyotas service lane this morning to have the air pressure in tires checked. The service advisor asked if I had an appointment and I said No as I didnt think air in tires required an appointment. He then proceeded to say that it would be a 2-hour wait as the techs are working on vehicles that have been there for 2 weeks. I dont know if my car was too old for the service advisor to facilitate my air pressure request or just didnt care. Either way, my return to Principle Toyota will not be any time soon although I have been a customer since owning my 2002 Camry.
Solid experience. Kelly was a good saleswoman and they were willing to let me bring another person to review the car. Its a solid vehicle and I am glad to have purchase it.
Poh did an outstanding job providing us highest quality service possible. She found the perfect car for us and we purchased it same day.
I went to principal Toyota with the hope that they would be honest, I traded my truck in and purchased another, we had an agreement for a certain dollar amount but when it came down to it they added almost $300 more to the balanceThey sold me a truck for $45,000.00 that had over 100,000 miles on it and only gave me just over $9000.00 for my trade even though my equity was upwards of $15,000.00I asked them how much they would buy it back for and they said we will give you $35,000.00 which is what I owe, I lost all of my equityI know companies are in business to make money but I would also think they would want repeat businessI won’t go there againI have to admit that I should have done my homeworkI went on line the next day and found the same truck with 50,000 less miles for $38,000.00 from Carmax and carvana both companies had that same vehicle with less mileage at a much better price
Poh Ng was my sales woman & she was extremely professional and worked through all of the details. Would highly recommend her to anyone. Thanks Poh!
Jimmy and Sandeep did an excellent job helping us buy our new Highlander! Everyone was very friendly and knowledgeable! We will definitely refer people to Jimmy and Sandeep!
Weve been going to this dealership since 2003. Great service whenever we need to bring our cars for their maintenance. My husbands Sequoia has now passed 600,000 miles (yes you did read right) and still going strong!
Cassi has been awesome and I would recommend her to buy your next vehicle
I came to toyota not knowing if I wanted to lease or finance, and I talked to Andy Fong and he gave me all of my options. For a while, there was no hope of me getting a car, but he kept looking even after I gave up. Now I have a 2019 Toyota Corolla and it’s all thanks to him. If you are looking for a car salesman that is trustworthy and not like the others, he’s your guy.
Had a great experience at principle toyota on Winchester. Poh Ng was a great sales person. I highly recommend going here to buy a new or used car. Sales people where all great.
The service I received on my car was great and the service manager Daniel had a1 customer service skills and was very knowledgeable
Poh was wonderful! Super funny and friendly! Made it easy to buy a new vehicle for our family.
Kelly, Jeff, and Peter were so easy to work with! I live 6 hours away from the dealership and they were very accommodating. I highly recommend this dealership!
Communication, communication, communication. Cassi helped me every step of the way! Car deals require a lot of it and Principle Toyota will provide you CLEAR details every step of the way. If youre looking for a new or used car look no further!
Sandeep and Jeff were amazing to work with! They got me the very best deal on my new Venza and worked absolute magic on my trade in! I will absolutely buy from here again and would recommend that anyone looking for a car check them out. They will really take great care of you!! And I really love my new Toyota.
Poh Is very sweet and understanding with her patience and time. She understood what I was looking for. She stayed late after hours to get me done. I appreciate her very much and will certainly recommend her to anyone looking to find a vehicle. Thank you Poh !!!
Poh was great. Helped me through the purchase and made sure that the truck was signed up with Toyota. Thanks !
My wife and I recently purchased a new car from here. Our sales rep, April, was great to work with! The car we went to look at was no longer available, but she worked with us to find other options and we found one that had all the core features we were looking for that was also cheaper.April walked us step-by-step through competing our trade in, doing a test drive and gave us space to discuss what we wanted to do. Once we decided to move forward, April did a great job working with us on price, financing and all our other options.I would highly recommend considering Principle Toyota when looking for your next vehicle and working with April to find the right car for you.