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Jim Keras Subaru Hacks Cross
3940 Hacks Cross Rd, Memphis, TN 38125, United States
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Jim Keras Subaru Hacks Cross
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Jo
Review №1

Fantastic customer service experience! Steven Henderson was my sales consultant and I would highly recommend. First off, when I make a large purchase I tend to dress down for the occasion. I was barely out of my old car looking when he came up, asked a few questions about what I wanted and how I was going to use my vehicle and had me ready for a test drive in a few minutes in the right vehicle. I did want to look at a more affordable option to compare and he was just as quick to find one and drive it as well. I ended up with exactly what I wanted with the monthly payment I was looking to spend and the whole process was friendly, professional and fast.

Ra
Review №2

Daniel Callahan found and delivered the Outback I needed. He was professional, answered every question expertly, and guided me through the entire process to my purchase a 2022 Outback.A great experience at an excellent dealership!

Th
Review №3

Weve purchased a lot of cars over the years, and weve been fortunate to usually have great service, but Jim Keras Subaru blew us away with their customer service during this difficult time (Covid, supply chain issues, etc.). Took great care of us at each step, no pressure to buy over multiple test drives, and made it a very simple buying process. Just a great, friendly team at this dealership! Well definitely be bringing it back for maintenance/service.

To
Review №4

In the past buying a car from a dealer was not a good experience. When I was recently in the market for a new car I was not looking forward to it. That changed the minute I got to the Subaru dealership on Hacks Cross. Steve Henderson was great the entire time. He was friendly, knowledgeable, answered all my questions, and didnt pressure me to buy. I told him what I wanted, and soon afterward he called to tell me the exact car I wanted was available. Steve was a pleasure to work with and actually got me excited about the experience. And I cant forget to mention Caleb Davis with financing. He did a great job explaining all the terms, warranties, and options. I look forward to recommending Steve and the rest of the Jim Keras Subaru team to others.

Re
Review №5

I had an excellent service experience here! We took our Outback in for an oil change and it needed a few other things looked at. The representative was friendly and helpful and assured us everything would be taken care of. When we picked up the car, everything had been addressed and fixed. Everyone at this dealership was helpful, friendly, and capable. I highly recommend Subarus and highly recommend Jim Keras!

Ed
Review №6

Jeff Crawley made our experience seamless and great. This is what buying a car should be like!!! These guys know how to do business. Absolutely ask for Jeff when you buy your Subaru. Oh, we love the car also.

Ja
Review №7

My wife and I bought a new Forrester at Hacks Cross. Our salesman was Jeff Crowley and he was great. They did not have much inventory that day, but Jeff helped us lock down one in transit that was exactly what my wife wanted. Subarus are great cars and pretty much sell themselves too. This is our 2nd one. Thanks Jim Keras

Va
Review №8

I had the luck to meet Daniel Callahan to be my personal help in buying a beautiful Jeep Wrangler last week. I will only say that I am extremely happy both for my car purchase and for having Daniel as my friend from now on. I also purchased this month a Subaru Crosstreck limited brand new for my daughter and the purchase was also mediated by Daniel. Happy Company to have such a professional, competent, and friendly guy like Daniel. Just one more thing: all people I have met there are very nice and they do the extra leap for client satisfaction. I love Jim Keras Subaru at Hacks Cross, Memphis!

Ja
Review №9

Buying a new car was a great experience at this dealership. Jeff Crawley and Steve Henderson were so helpful. They were patient and spent hours on several occasions answering my questions, arranging things so that I was happy, and explaining all the options to me. I would recommend 100%!

Ka
Review №10

The guys at Jim Keras Subaru Hacks Cross are wonderful! From the moment I walked in I was greeted and taken care of. Terry was excellent in helping me finalize my car purchase. Allen was also wonderful and worked with me. on the numbers. If you need a car see these guys!

Ro
Review №11

The sales person Clint Devlin was very courteous and patient as we considered whether the Subaru Legacy was an automobile we would be happy with. We were impressed with everyone at Hacks Cross Subaru. Finance Director Josh Grimes was also very courteous and patient. We appreciated the friendly care both Clint and Josh gave us during our purchase of our Subaru Legacy.Roger Vander Zwaag

Ta
Review №12

Subaru has won us over fully! Not only do we love our Outbacks, Scott Alexander made the process so seamless and made sure we fully understood every part of the process and all of our options. Caleb Davis made all of the financial stuff simple and easy. And everyone we’ve met and dealt with has been incredibly helpful and pleasant.

Vi
Review №13

The wait for my 2022 Subaru Outback Wilderness was absolutely worth it. I am loving this car and cant wait to take it camping hiking and biking!! Jeff Crawley, our salesman was on point with keeping us updated on its arrival and took care of us while they got the car ready for us to take home. We were completely pleased with the service. Proud to be a new Subaru owner!!!!

Ti
Review №14

The was the easiest buying process ever. Great sales person, financial team awesome. I told them my wants and they fulfilled all my needs...yes please shop and buy Jim Keras and ASK for Guy M.. Online access the vehicle with all the information needed was great as well...

Do
Review №15

Excellent excellent customer service. This was the most pleasant car buying experience ever.

Je
Review №16

I have had an awful experience Subaru. My husband and I were lied to when we bought the extended warranty (telling us that things were covered that arent) and the service department provided me with terrible service. They are completely lacking in communication and attention to detail. I told them that I had a leak in my tire and they said they didnt see a leak. They didnt listen to me so they made me wait an extra hour after waiting half a day for an oil change and tire rotation. Which I thought was still under warranty....but it wasnt. I know that its ultimately my responsibility to keep up with these things, but they didnt warn me at all! I think a heads up that I would be paying out of pocket for an oil change and tire rotation that was about $150.00 would have been nice. Plus, I went back into my paperwork and found that I had tire protection, but they charged me anyway. Ive been trying to get a refund and had to call several times. I would be refunded the money yesterday, but it still hasnt happened. Its been a delightful experience having bought my first new car *insert sarcasm here*

Jo
Review №17

We just bought our first Subaru from Jim Keras on Hacks Cross. Our sales rep, Joey, was extremely knowledgeable and made sure to find the right car for us. When signing the docs, Caleb walked us through all the services Jim Keras offered and we found a plan that worked for us. This was the easiest car buying experience weve had!

co
Review №18

They gave me a fair price on my trade and a fair price on the car I bought. Financing process was fast, easy, and un-stressfull. We are already talking about buying another car from Jim Keras. Couldnt be happier with my purchase and the whole process. I will definitely do business with Jim Keras again.Kevin McGuffee Hernando, MS

He
Review №19

This was, hands down, the best car buying experience ever! Daniel Callahan was awesome. He was very professional and knowledgeable, yet also very personable. Everyone was super friendly and helpful. The guys did a great job explaining everything to us. We will definitely return to Jim Keras for our next vehicle!!

Mi
Review №20

Chandler was knowledgeable and helpful. He was not pushy or aggressive. Offer was on paper with details. When my Outback arrived, he made sure I could pick it up on short notice before I left for vacation

Mi
Review №21

I am a huge fan of Subaru, I just leased my 3rd car. I truly believe they are the safest vehicles on the market. You won’t regret purchasing one from Joe at Subaru Hacks Cross!

Al
Review №22

I had a wonderful experience purchasing my new Ascent from Steve Henderson at Jim Keras Subaru at Hacks Cross. It was simple and no pressure from the beginning. He answered all my questions and when I decided to purchased I was in and out with my new car within an hour. The entire staff has been a pleasure to work with and would recommend them to anyone.

Li
Review №23

Thanks to Jeff for letting me know about my Ascent when it came in. Hassle free and pleasant experience with him at at Jim Keras! I’m loving my new car. My only disappointment was when the service department couldn’t put my rubber mats on the back of my seats before I drove away, and the shop wasn’t due to close for about 20 more minutes. After paying that much I would have loved not to have to come back the next day.

De
Review №24

Wow!!!! Is what I say to Mr. Terry Saunders and his team. If you want earth shaken moving, knowledge, compassion abd customer service. Mr. Terry was so mild, meek, and thourough. He researched, gave statistics, and provided evidence to ensure me of my purchase. Kudos to the Jim Keras Subaru Hacks Cross team. If you seeking to purchase vehicle seek this location. They made me feel like a Queen.

De
Review №25

Id been doing my research for a few years, reading Consumer Reports and when it was time to buy a new car, we headed to the Hacks Cross Subaru. I built my car online and printed it out to take with me. After looking inside the Forester that they had, I decided that yes, this was indeed the car for me, and I handed my car mock-up to our salesman to order. Because of the microchip shortage, the time between ordering and receiving was about 6 weeks. Subaru kept us abreast of the process the whole time, even telling us when our cars VIN number was created. (Our car has a birthday - - how cute is that?)I love my new car and I feel well taken care of by this location! Our salesman, Joey Palmere, was great. Id send anyone to him with confidence.

Je
Review №26

Buying my Subaru was a great experience all around, thanks to Joey Palmere! He was so helpful and accommodating. I. can’t thank him enough and I absolutely love my new car!

Di
Review №27

The service was great! It was the best car buying experience I’ve had. Everyone was courteous and professional. Love my Subaru!

La
Review №28

We had a great experience at Jim Kerala Subaru. Luke assisted us and set us up the vehicle that best fit our life style. He was very informative and knowledgeable about the Crosstrek Sport. He made sure I felt comfortable with the instrumentation before driving home. He explained everything in a way that was easy to remember. Than you Luke for all your help. You’re the best

Xa
Review №29

Joey, Joshua, and Clinton are all fantastic to work with and extremely attentive. The quality of service and care youll get here are something to write home about! I cant recommend this location enough.

Me
Review №30

Great experience! The sales staff were knowledgeable and friendly. They made no attempt to pressure us. They provided us with the information we needed to help us find the right vehicle. Clint made the whole process simple, which is the way car buying should be.Guy took us on a test drive that left no room for questions. Caleb made the finance process quick and easy. The team at Jim Keras Subaru on Hacks Cross got us into a great car and gave us great confidence in our future service visits.Special thanks to Clint for taking care of us though the whole process!

Na
Review №31

The guys on this lot are so friendly, professional, and helpful. My wife and I were treated with the utmost respect as soon as we arrived on the lot, and the team here was able to put us in the exact vehicle we wanted with a deal that was more than agreeable for us. I would not hesitate to purchase a vehicle from these guys in the future.

Fa
Review №32

Had my vehicle die on me over Labor Day weekend, and with the help of Alan, Luke, and Daniel, was able to get back on the road in a used Subaru Legacy as fast as possible. Love my new car and thankful for the kind, helpful attitudes these guys gave through the whole process.

Eu
Review №33

Chandler Duffel was great. Ask for him. He will get you in a nice ride at a great price.

Ma
Review №34

Great car dealership! Everyone was extremely nice and friendly. This made my experience very pleasant for buying my daughter her first car.

Ma
Review №35

I love Jim Keras Subaru! They are the best! They have an outstanding team that will take care of their customers. I have many favorites at this dealership and they know who they are! To all the team members, Thank you for your professionalism and kindness!! It is greatly appreciated!! To my Salesman Daniel Callahan, Thank you! He is an absolute gentleman with the highest caliber of professionalism and kindness. He is a great asset to this company! Continue to keep the strive of excellency going.If you looking for a Subaru and an outstanding buying experience, go to Jim Keras Subaru Hacks Cross! I guarantee you won’t regret your decision!

Vi
Review №36

Love my new Forrester. Daniel Callahan made our buying experience easy. We needed a car but could not devote a lot of time with the sales team. Daniel and I communicated by phone and text to get most of the leg work done. He found the perfect car for us and had it delivered the next day. We are very happy with our purchase and quite pleased with how Daniel was respectful of or time.

Ma
Review №37

Our salesman Joey was knowledgeable and friendly. Everyone was helpful and NOT pushy. I appreciate the review of the Outback’s features. We were given a fair price for our trade-in as well.

Je
Review №38

Clint went above and beyond to accommodate my busy and unpredictable work schedule. The majority of our communication was via text with a few brief phone calls. I would not have been able to drive away in my 2022 Outback Wilderness, without the amazing customer service Clint, and the rest of his team, provided!

Ma
Review №39

All the employees we encountered were pleasant, professional and willing to help in any way they could. We especially appreciated Scott Alexander who walked us through the entire car-buying experience.His knowledge of the cars and the procedures along with his ability to answer all our questions was extremely valuable. The facility is extremely well-kept and the employees appearances were appropriate. The employees are knowledgeable regarding their respective duties. We didnt feel pressured or forced to do anything we didnt feel comfortable doing. Overall, we had a very positive experience.

R
Review №40

I have used Jim Keras Subaru service for the last 7 years, both at the Covington Pike location, and now at the Hacks Cross location. Hacks Cross is more convenient for me, and I absolutely LOVE the new location. Service department is top notch, honest, thorough and committed to excellence. THANK YOU to Danny for taking care of coordinating my cars service, and keeping me informed during the process. And THANK YOU to the technicians who have kept my 7 year old Subaru in mint condition.

Ro
Review №41

Bought my first Subaru here recently. Very pleasant experience, non-pushy sales people, very professional! Love the Ascent!

La
Review №42

Great experience from beginning to end! Steve was our salesman and was very helpful and transparent throughout the car buying process. If you purchase a vehicle here I don’t think you will be disappointed with the customer service!

Ni
Review №43

Nathan Brown was very easy to work with and made the car shopping experience nice for a change. I would buy another Subaru here next time I am looking for a dependable vehicle.

mi
Review №44

My purchase was long distance. It involved lots of texts and calls. My salesman, Clint, was always quick to respond and very helpful. A sale like this involves a level of trust different from an on-site sale. Clint was able to provide this. I highly recommend them.

Gr
Review №45

The dealership and especially Guy Mauro went above an beyond. All and all they have a great team willing to do what it takes. Well done to all the personnel.

Da
Review №46

We had an great experience at Jim Keras Subaru Hacks Cross. Joey Palmere and all staff were helpful and courteous. They delivered a great car at a great price. We hope to shop at Keras Subaru in the future.

Pe
Review №47

The teams here and at the Bartlett location were my favorites of all the dealerships I dealt with over the course of my search. They were the least pushy, and they were very patient when I was feeling anxious.

Jo
Review №48

I recently purchased a used car from Daniel. My process started online and Daniel made the experience great. He was helpful and honest about everything. I have never had such a good experience buying a car until working with Daniel.

Ga
Review №49

My overall experience began before I even visited the actual dealership. The fact that they have team members to reach out to potential customers, just because of an inquiry. If I never received the email from the internet team, I probably never would have moved towards the buying process!.Once I made it to the dealership, the experience was almost unbelievable because of Daniel Callahan.He listened to what I wanted and acted upon it without pressuring me to buy. He was patient and very customer focused and made the deal work for both me and the dealership! I was totally impressed and am already thinking about my next purchase being with Jim Keras, because I was wowed with my first overall experience! I would gladly recommend family and friends to purchase from this dealership, if asked!

Ja
Review №50

Great experience overall, highly recommended. Daniel Callahan was very professional, friendly and extremely helpful throughout the process. Thanks!

Ke
Review №51

The car buying process here was made enjoyable. While even tho the market is limited at the moment Joe was able to make my purchase happen! He kept me updated when a certain model came on the lot and provided awesome customer service.

Ma
Review №52

Great car buying experience when dealing with Nathan Brown. Very courteous and took all the time necessary to work through Selena car for my wife. Well trained as to how to explain the features.

Ra
Review №53

My wife Debbie, and I arrived at Keras Subaru after having visited other dealerships with several different car makes and models under consideration. We had previously owned a Subaru Outback when our kids were young and wanted to see the updated version. After describing our requirements, (mpg, seating, things we wanted to avoid, etc.), Keras Sales Consultant Nathan Brown was very helpful in answering all our questions and pointed out several cars that fit our descriptions. He wasnt pushy and didnt try to steer us into something more expensive. He genuinely helped our decision-making process. For our needs, we settled on a 2018 Subaru Crosstrek. Our purchase was much more pleasant than I had expected. We drove our Crosstrek home that evening. Thanks Nathan

Ja
Review №54

Did not end up buy from them...but Joey was very helpful, knowledgeable, without pressuring. Good communication on follow up etc. would definitely check them out on next purchase....

Da
Review №55

Just bought a 2022 outback onyx from Jim Keras Subaru in Memphis on 6/12/21. Clint Devlin was great. He was willing to above and beyond to get what we wanted. I have bought several new cars and trucks over the last several years and this was by far the best experience I have had hands down.

DA
Review №56

My experience with Jim keras subaru was nothing but good. They lived up to all their promises, they were able to get me a car I wanted when no one else could. Good job Clinton it was a pleasure to work with you.

Ma
Review №57

Love, love my new Forester. Guy Mauro got us in and out with exactly what we wanted. He took time to explain all the features. Would highly recommend Subaru, Guy Mauro, and Jim Keras Subaru.

Jo
Review №58

Excellent, no pressure buying experience. Clinton Devlin listened to what I wanted, showed me cars with those options, and in the time it takes most places to start their sales pitch, we were locking down the deal. Highly recommend!

L
Review №59

Great experience purchasing my new Forester at Jim Kerras Subaru on Hacks Cross. Joe Thornton and Jason Downs were super helpful. So excited to join the Subaru family.

An
Review №60

Everyone at Jim Keras was very friendly and answered all of our questions. I appreciate the quick service and replies with everything.

Ka
Review №61

I had a great experience purchasing my Subaru Ascent. Everyone I met at the dealership, save one person, were wonderful and very helpful. I would recommend this dealership. Joe Thornton is who helped me find my SUV.

Li
Review №62

Just bought 2021 Subaru Forester. Nathan Brown was my sales consultant and he could not have explained everything better!!!! All the extras are a little overwhelming but his help was invaluable! Car seems perfect in every way. The dealership has a family atmosphere. Very pleased!

Fr
Review №63

I have not bought a car for 18 years, so was dreading the experience. Scott Alexander was great! He explained things well, answered questions completely, and was patient. The entire experience was terrific. Most of all, everyone at the dealership seemed honest, did not pressure me, and behaved with integrity. This is the first time I bought a car and felt good about the experience after I left.

Ca
Review №64

Needed a new car. Chandler Duffel took his time and went over everything in detail. I will buy from this dealership again, I was very pleased with my purchase and the experience.

Br
Review №65

Best car buying experience I have had!! Quick, friendly and customer-focused. I will definitely be a repeat customer.

De
Review №66

Jim Keras Subaru Hacks Crossing made my used car buying experience perfectly easy. I will be back for my next car purchase, and I look forward to working with them again.

Li
Review №67

Luke was very knowledgeable of the vehicle and courteous throughout the process. Buying something that expensive is stressful and I felt comfortable dealing with the sales department.

De
Review №68

Chandler was sales rep who helped us. He did a great job, was patient with all my questions. Overall it was a great experience.

Bo
Review №69

I have purchased many vehicles over the last 45 years or so and this was probably the best experience to date. I started my search online and found what I was looking for. When my wife and I arrived to test drive the Outback, it was ready to go. The negotiation was effortless and the financing was all I was hoping for. Our sales person, Daniel Callahan, was on top of everything to get us the best deal possible. Our finance person, Caleb, put us in the car for what we were looking to spend. 5 Stars all the way around!

Bi
Review №70

This dealership has a high quality team of professionals from the sales to management to the finance folks. They did an excellent job pointing out the many qualities of the Subaru Forester and worked with us in completing a successful purchase. I will definitely recommend them and the Subaru product to my friends and family.

Il
Review №71

Terry Saunders is an exceptional kind pleasant car salesman.Like most salesmen,he didn’t pressure me or push me to get a car I didn’t want.The buying process went smoothly because of Terry’s team working with him.No good deals but good people handling each process along the way.Kuddos to the Subaru team on Friday.My nephew,son,husband&sister bought Subarus this year & last year too.

Sc
Review №72

We purchased a Honda Pilot from Jim Keras Subaru and we couldn’t be happier. Daniel Callahan was friendly and very knowledgeable. It was a very pleasant buying experience. I highly recommend this dealership. Definitely will buy from them again.

Li
Review №73

THE place to buy a car. I have bought many cars in my life and Jim Kerass team made this experience the easiest, most pleasant experience I have ever had, even with a trade in. They are courteous, knowledgeable and very easy to work with. When I need a new car I will consult Jim Keras first!

Di
Review №74

My husband & I had a very pleasant meeting with Jim Keras Subaru. Everyone was so nice & polite. Our salesman was Daniel, he listened to us and our needs and did a great job. We also met the manager Jason Downs and talked with him for a while. These people do not play games with you like we have experienced with other car dealerships. They work with you any way they can, they go above & beyond. We went back in for help to get familiar with the computer part of the car. Horace worked with us for 1.5 hours and we also had help from Luke. I would recommend this car dealership to anyone.

Je
Review №75

I had a wonderful experience at Jim Keras Subaru. I purchased a 2021 Outback Limited and I love it. Everyone at the dealership was very friendly and helpful. Alonzo was my sales associate and he was just as friendly and genuine as could be. He was new to the dealership, but it was clear that he had done his homework and gave me a thorough tour of both the Outback and the Forrester pointing out the similarities and differences so that I could make an informed decision as to which vehicle was the right one for me. I highly recommend him.I also had a great experience with Jason who was assisting Alonzo to make sure all bases were covered and I had everything I needed. He really made sure all my questions were answered and all my needs were met. Finally, Josh handled the financial aspect of the purchase smoothly and quickly. The entire process was pleasant and all of the associates were warm and friendly.

Ed
Review №76

I had been to a few dealers already and knew what I wanted and for what price. Other dealers couldn’t give me numbers I was happy with. I called Subaru Hacks Cross and told them exactly what I wanted. They called me back a day later with an offer that worked for me. When I got there, they were polite, efficient, and didn’t play games. So many dealers will give you a number and then, when it comes time for paperwork, that number is something entirely different. Not here. I had an excellent experience, and got a vehicle and deal that I am happy with.

Av
Review №77

We had an excellent experience. Our sales rep, Guy Mauro, was very knowledgeable and answered all our questions and gave us a fair price. We were also given a ride from home to the dealership by Horace Cunningham who was very professional. The dealership and garage areas were spotless. First class organization..

Ka
Review №78

Clint did a wonderful job of understanding my needs and wants when finding me a brand new Forester!I am exceptionally happy with my car, the professional efficient service he provided, and the timely friendly communication throughout the process!When you need a new (or used) car be sure to ask for Clint!

Ch
Review №79

Steven Henderson went above and beyond to ensure that my husband and I were getting exactly what we asked for at a fair price. When were ready to make another purchase, we will definitely reach out to him at Jim Keras. Job well done Steven!

Ch
Review №80

Best car buying experience ever. Clint and the others that helped us had such great personalities and are supportive of veterans 👍🏻🇺🇸. I wasn’t sure if I could get a new car or not but drove away in a nice 2020 outback 👌🏻. I definitely recommend!

Ra
Review №81

Everyone with whom I was introduced was kind, friendly, and seemed genuinely interested in my car buying experience. Clint Devlin was the sales person from whom I purchased my vehicle. He was very prompt in all communication, was thorough with the test driving experience, and continued to answer all my questions, no matter how silly they may have been! This is my first Subaru purchase, and now I know why people love Subaru. It was definitely worth the drive to the Hacks Cross dealership, and I will be sending family and colleagues there to experience this much improved, actually enjoyable, car-buying experience!

Fe
Review №82

I bought my first Subaru (outback limited) from this location this past weekend and the whole buying experience was top notch. Very appreciative of the sales staff for making the process very simple and streamline. If you end up going in, be sure to ask for Daniel.

Re
Review №83

I just purchased a 2021 Subaru Ascent from Jim Keras Subaru. I had a wonderful sales agent to deal with in Daniel Callahan. He was very thorough in explaining all the functions on the new vehicle and made the purchasing process very easy. I would give him an excellent rating and Jim Keras is lucky to have such a personable and knowledgeable sales person. Thanks Daniel! Also a thank you to Caleb Davis for his help with the financing of the vehicle. The entire car buying experience at Jim Keras was great due to the low pressure approach and attention to customer service.

De
Review №84

Daniel Callahan was my salesperson and he did a great job. I knew I wanted to trade my 2020 outback and leave behind the huge technology screen that was very distracting for me and get a 2021 Forrester that had a smaller screen, and buttons and knobs😊 it is the same beautiful color as my outback and drives very well. Caleb took care of the lease and I was in and out in no time. I will definitely do business with Jim Keras Subaru in the future.

Sc
Review №85

I bought a new car here. I was treated well and the process was fine. I also appreciate that Jim Keras Subaru supports the Outdoors Inc. Canoe & Kayak race, as well as a number of local charities.

jo
Review №86

First dealership I’ve ever been to where I didn’t feel pushed or coerced. We had such a good experience that we went back and bought an outback a month later. Couldn’t recommend them enough! Guy, Daniel, and Josh were the best!

An
Review №87

I am so happy with my new Subaru Crosstrek! I received excellent customer service from the Subaru Team!

Pr
Review №88

I purchased a Subaru Forester Sport from Jim Keras Hacks Cross. Sales person (Jeff Crawley ) was amazing!! No pressure, no haggle. I am pleased with my vehicle and the sales team. Thanks Jim!!

Cr
Review №89

I have been purchasing vehicles for myself and family for over 40 years. Purchasing this vehicle from Jim Keras Subaru at Hack Cross and dealing with Chad, Scott, and Allen was very pleasant buying experience. Caleb in financing, also did a wonderful job. Thanks guys!!

Ri
Review №90

We first connected with the Hacks Cross dealership online and one of their sales persons, Clint followed up promptly. Clint was very helpful, knowledgeable and had a wealth of experience in and outside the Subaru brand. He arranged an extended test drive for us to drive home and check the garage fit of the longer Outback. (It worked!)The senior management team was very accommodating and throughout our buying experience, all conversations were conducted safely (with pandemic mindfulness) and without sales pressure. Thanks, Clint!Rick

Mi
Review №91

Overall we had a great experience buying our Subaru Ascent from Jim Keras Subaru Hacks Cross. Daniel Callahan couldn’t have been more professional, helpful and experienced. We enjoyed every minute working with him. The only reason I’m giving 4 stars instead of 5 is because when it came down to buying extra warranties we were treated just as nice as we were with Daniel until we decided not to purchase any and the experience was quite unpleasant. Thank you again Daniel for everything! We love our Subaru and will send all of our family and friends to you!

K
Review №92

Went in to do a standard service on my 2019 Outback and ended up buying a new 2021 Outback. Was not planning on buying a new car but the trade-in and 0% financing made a deal that I could not refuse. Daniel Callahan and Caleb in financing were awesome to work with and made the process smooth and effortless. This is my 3rd Outback so you can say Im a satisfied customer!

Jo
Review №93

Excellent experience buying my second Subaru from this dealership. Great salesman and sales team they take their time to explain all the features on your vehicle .

Ro
Review №94

Joe was really good to work with. He was very nice, polite and knowledgeable. I love my new Outback!

Ke
Review №95

We had a great experience purchasing our Subaru Outback at Jim Keras Subaru Hacks Cross and our sales associate Guy Mauro was the best.Because of the recent snow storms we did most of our new car search online and Guy was more than helpful sending us inventory and pics that matched all our wants and needs. All we had left to do was a little test drive and sign the paperwork when we finally got to the showroom. What a convenience. Car buying was never so easy and stress-free. Thank you Guy and Jim Keras for the new experience in car buying. We’ll be back!

Mi
Review №96

Great service all around. Guy Mauro was extremely helpful

Mi
Review №97

Everyone was nice and professional and willing to go out of their way to help us. From a review in the service bay to avoid a snow storm outside to the delivery of the vehicle, everything was perfect. Tyler, Nathan, Jason and Josh were all outstanding. Thank you.

Re
Review №98

Best car buying experience I have ever had. We were thinking of going to Subaru because of all of the safety features we had heard about. We met the Subaru Manager in Costco while shopping and was very impressed with what he told us. Drove over and met Guy who finished selling us on Subaru Ascent. We love this SUV! Thank you Tyler, Guy and Caleb for taking such good care of us! You are awesome!

le
Review №99

Alonzo Dillon was awesome as well as everyone from Jason,Allan,Josh,and Tyler. I was really pleased with this dealership!! Alonzo was great taking the time with us to go over all the features that the vehicle we purchased offered. Thank you to everyone at Jim Keras Subaru for making buying a car enjoyable!!

Cr
Review №100

From the general manager to vehicle delivery and every step in between, Jim Keras Subaru Hacks Cross is customer service centered to create happy Subaru owners! This was our first Subaru purchase, and first new car purchase in at least ten years, and they made it point to facilitate a stress free, enjoyable process! I highly recommend going to get your next vehicle here! ⭐⭐⭐⭐⭐

Information
36 Photos
100 Comments
4.9 Rating
  • Address:3940 Hacks Cross Rd, Memphis, TN 38125, United States
  • Site:http://subarumemphishackscross.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 901-446-0896
Categories
  • Subaru dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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