Left screws out of my break light and then denied it. Left me with a hanging tail light and no resolution. I will never go back there for anything. My car deserves better service you get what you pay for was my lesson.To add insult to injury they never replaced the break light either. Took it apart they didnt have the light they needed and just didnt bother to secure the fixture back.

I don’t understand it. How are u only open from 9am-4pm. Like you don’t want people to come get tires after work. We have this thing called a working class that most work 8-5. It’s just ridiculous to me. That’s not efficient hours. Those hours only cater to business customers and not civilian customers.

I cant give an experience. I tried calling like 10 times,,nobody would answer 🤷🏿‍♂️

Great customer service! Communicated effectively and a good honest system.

What service? Waited forever, and they hadnt even started on the service, with only on car in front f me

The staff was great and the service was speedy and great

Fast friendly courtesy

I made an appointment and after 2 hours they said that cannot guarantee the time I left without the tire installation

Had oil changed they were very slow

Amazing repairs at reasonable priices. 5 stars!!!

Walmart Auto!! You will wait at least 3hrs for an oil change ..Don’t go😳And the cashier is rude and very unprofessional...

So I ordered my tires on line to get delivered to the store. They never checked the tires into let me know they had them. I had to call the customer services line to fine out where my tires were only to find out the store never checked them in. Had appt to get them put on at 11 am. Got there at 10:45. Checked in went to shop. Now here it is 2 pm and my car still not done. Just to have a oil change and tires put on. They have the worst service on Winchester in memphis tn. I will never come back to this store to get my car done. I advice you dont come to this store 😒 😤.

They never have employees always say I don’t know how long it’s going to be take they don’t say nothing

The wait wasnt bad

Walmart auto center is not very appreciative of its customers. They treat you like theyre doing you a favor by allowing you to be in their department. Even though it says that the auto center is open online, they really arent from what the one good employee (who went out of his way to assist us) informed us about.

I have to concur with what a lot of the other comments mentioned. Very slow, everyone moving at a tortoise pace. I understand they were busy but really bad customer service. I pulled up, stood outside my car for a few minutes, all workers looked at me and then went back to what they were doing. Went inside to discuss with cashier, she said to ask one of the technicians for help. I tried but no response. Had to just pull off and go elsewhere. Wouldn’t recommend. Maybe it was too crowded.

Service horrible. they had my car for 3.5 hours then told me they couldnt change the headlight. after my calling hours in advance and asking questions about the price. HORRIBLE. THEN HAD THE NERVE TO CHARGE ME FOR AN OIL CHANGE......

Went to get air in my tires and the guy just throws the air pump on the ground and walks off. I’ve been to serval Walmart’s where they pump your tires for you as a service. They also did this service for the customer in front of me (she was a woman they were interested in). I have no issues doing it myself but communicate instead of walking off and having me sit there for several minutes. And be consistent. Needs Customer Service training

Service SUCKED, waited 5 hours for 1 tire..employees lolly gagging around, on their phones, ..there was 1 Guy was working so hard.. He had long dreads and was super nice.. He was the only one with good work ethics...

Simple is not so simple. I had a flat tire, so i went in with my flat tire to get another tire to replace the flat one. I wasctold there were 3 cars in front of me. The cashier stated it shouldnt take long because 2 of the cars only needed air. Mind you i only had the flat tire with me i had to catch a ride to get the mew tire placed on my rim. So we left and went to the banks. 20 minutes later i called to check to see if my new tire had been placed on my rim. She stated no call back in 15. 15 minutes had passed still no tire on rim. I told the cashier were are about to go eat at Olive garden so i will call back later. 40 minutes later the tire still has not been changed. So 10 minutes later she calls back to say that the tire is ready to he picked up. Poor customer service that day.

Horrible Experience!!! Went for tire rotation and balance and left with a broken lug and out of a days work. The associate lied about breaking the lug until I asked for a manager. I do not recommend taking your car to this location it is horrible.

Very poor customer service! This is my second time going there and theres always a long wait. After my oil was changed, it was another 35 minstrel before I went to the counter and had to tell the cashier that my car was complete and I needed to go. She was rude and sassy as if I was wrong! Never again. ...

We walked in 1.5 hrs before closing and were told by one of the many thumb twiddling automotive cashiers that couldnt seem to find anything to do, that they dont have time to change any more tires. So we called another walmart 15 minutes away- Olive Branch walmart, and they said there were a couple of people ahead of us for tire changes, but as long as we got there before 6pm, when they closed, they would make sure we got taken care of. That level of service should be present at all walmarts, not just some.

Went in for an oil change, tire rotation, and to have my windshield wipers replaced. They didnt put in enough oil and checked off that the wipers passed inspection when two of the three wipers were beginning to come apart. I spoke to management and they offered to replace the wipers for free, which was nice of them. They told me that the wipers were replaced and I assumed they had been. The next morning it rained and I realized they had only replaced the front wipers and not the rear. The time before, they put standard oil in when I had requested synthetic. The time before that they quoted me a price on a tire warranty and then refused to honor it. The mechanics are rude, 8ncompetemt, and unprofessional, forcing the cashiers and management to have to deal with the repercussions of their shoddy work. I will NEVER return to this Walmart, which is less than five minutes from my home, and will instead drive to the next closest one, which is about 20 minutes away.

I had a great experience at this location!! I received superb customer service and my overall experience was excellent!!! Everyone was very professional and extremely helpful/patient!

Made it there hours b4 closing only to be told I couldnt get my oil changed. Then I inquired about tomorrow and was told thats not going to work either. I asked y and the lady went off on me telling me that she was sure that I experienced a place shutting down if people called in. I told her no, call other locations for help, you dont close or neglect your customers.

No pushy upselling. They change your oil and do what you want. Not too bad of a wait either

The staff was very helpful in making sure I got the right key for my new car

I work customer service, I know that things can be a struggle when it comes to communication with a customer. However along every step of the way this Walmart has dropped the ball.We came in for a tire rotation and balance, paying $12 per tire. 2 hour wait later (to be expected) we are alerted they can’t rotate the tires, we need to replace two of them with treads too low. While disappointing, it happens and we move forward with getting new tires. Another 2 hour wait later and we see that one of the low tires has not been changed out. The employees marked down that we wanted only the front two tires replaced, then stated they DID rotate the tires afterwards. This is categorically incorrect. The two low treads were front driver’s and rear passenger’s; the rear passenger’s tire was left as-is in its spot. When you rotate tires, you put lower treads up front. Now they are creating a situation that could endanger my life by trying to lie about a rotation.Trying to have this situation fixed is turning out to be like asking angst teenagers to clean their room. Dirty looks are being thrown, employees are short and rude, and I now feel like I need to watch over their shoulder to make sure they aren’t putting me in danger any more. Save yourself the hassle and worry; go somewhere else.

Opened late but service was much better and faster than the last visit.

5 stars down the ladies in the auto center are pitiful

Too lazy workers to fix one tire flat they take 2hrs of time on working on tire management department won’t keep look what going on the platform I hope if they work hard they get good customer support but never come to this place better find some other place and save your time with good service and fast service.

Really really really really slow. if the guys working on the vehicles would concentrate on the vehicles and NOT on the women working or the women coming and going there might not be a 3+hour wait time!

These guys know what theyre doing at least for me they always do and they got a really comfy chair in there waiting room!!!!!!

I went for an oil change. The customer service was okay and the wait was to be expected. However, they did not fill air into the tires, did not top washer fluid or brake fluid or any other fluids they mentioned in the receipt. Because they write they did something and they did not do I am at this point doubtfull whether they changed the air filter. I could see that they changed the oil though.

Very Polite and professional. It was a long wait though. I will go there again though.

Best automotive experience Ive ever had a baby and take it in oil change I was in and out in less than 15 minutes very courteous very efficient I would definitely return to this location for any other further Automotive needs that I have

Had an oil change done last Sunday at this Walmart supercenter. One week later (today) on the way to church with my small child my car shuts off. I pop the hood only to find that the mechanic working on the car failed to put the hood propper piece back in the proper position but instead left the piece on top of my battery.

I don:t know did:nt go back there

After waiting seriously about hour and half in line for a oil change then another 2 hours outside they pull my car up then says they dont have my filter for my type of model like what?? Then tells me if i go to AutoZone get 1 they would do my oil change 2017 model car and no filter!!! No apologies nothing just pure rude

Got an oil change and they worked pretty fast for Walmart standards. Pretty pleased this occasion.

Had about 10 ppl ahead of me and the tech outside were rude and just looked at me when I pulled into lube Bay. It really was some of the questions customer service Ive seen since I moved to TN...smh!

The check out associate was polite and the guy that worked on my SUV was good too. I will be going back to this location

Get there early or you be in line. A lot of business

It was a very long wait Im not sure if its due to the Virus but man an oil change almost 3hrs

Very slow..... Waiting 3.5 hrs to have 1 tire put on my car.... There was only 3 other cars in from of me 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

Went for an oil change 8:30a finished @ 11:30a this the one on Winchester service here really sucks when it comes to the automotive department. Will not go there again

Efficient service. Good value.

Service is good but slow service

Very irresponsible employee lost my lug and lock and I wasnt apologize to about the situation just basically took all day because they were trying to find my lug and lock they lost. Unfortunately I bought my tires from them and have to go for regular tire rotations which is really unfortunate. I will never get my tires from them again and real hesitant about getting my tires rotated by them.

Services slow but good

I waited three hours to get my battery changed when I was told three times that I was the next in line... The first time I was told that is when I dropped my key off to get it traded out. Then after 90 mins I asked what was going on and they said again I was the next in line as several people who came in after me was paying for their service to their vehicles and was leaving. Frustrated I asked for a manager and she had my truck pulled in at hour two. Now as I stand there watching all the mechanics begin to fight about breaks and who is doing what and when. I pulled in to this Wal-Mart at 11:07 and didnt leave till 1:57... Worst experience ever with this Wal-Mart but I did like that the manager tried.

SCAM tire warranty! I have walmart tires on 5 vehicles, and always got the road hazard protection. They used to honor this, but my wife has been in walmart 3 times in past 2 years for puncture repairs, and they always say tire is dry-rotted and cant fix. The oldest tire was 3 years old, and one was only 1 1/2 years old! I know how to read the date code! Dry rot at 1 1/2 years??? She went down the street to other dealers( Raleigh tire was one) and they fixed it, no problem, and laughed when aked if they saw dry-rot. Walmart LIES to try to scam you into new tires. BUY ELSEWHERE!!!

The wait was ridiculous, plus tge service was horrible. Yuck!!!!!

I have never seen such worst management they made me wait for an hour for changing a single tyre

The mechanics get in your car without putting the protective covering down first... Their clothes are dirty

I was there for two and a half hours for an oil change. I was second in line when doors opened at 7 am its 9:34. Pitiful

Worst place in the world to get an oil change. It’ll be my last time. An oil change shouldn’t take 3 hours every single time you come in to get one. This will be the last time I waste my whole day and money with them.

Had a good experience

Best tire prices in memphis

Over 4 hours for an oil change.

Paid for four tires took them 5 hours to put on three and to tell me they have to order the fourth and it was going to take 3 weeks to get there its now 3 weeks and 5 days and still no tire

Customer service is poor and the road hazard warranty you have to read the conditions of what it covers. I found out the tire warranty doesnt cover everything....

THE WORST!!!! Literally waited almost 3 hours to get 2 tires changed for them to tell me I was missing a lug nut....I will NEVER do this again.Take my advice spend the extra money and go somewhere more experienced.

Quick easy simple

The young man took care of the matter, the woman put me in wrong,and I was there for a few hours

Did a great job.

People are lazy and manager doesnt do a proper job. Absolute worst place to leave your vehicle. Not one person have responsibility at this location.

Nice place to shop.

They have car radios on display they put on clearance but refuse to sell them

It says open time is 7am.. I am here, no doors up door closed and locked. Had to go in to the front and they said no one was here.. Really a place of business and no workers....

They didnt have what I needed

Very slow and unconcern I wouldnt recommend it to anyone else

The worst I went there to buy a battery and it took them 4hours to put the battery in my car.

2hrs to put some tires on way too long

Lady,that checked me out in electronics did not smile,did not talk much.I spoke to her she didnt speak back,I ask her several questions;she would snap at me each time, another couple ask her a question she was rude to them as well.So so sad,NO customer service ☹️🙁😕😟Wow!!!!Act like I owed her something, rolling her eyes.Very Rude!!!!!!👎👎👎👎👎👈!!!!!!!

I went about 7:45 on 7-7-16 did not leave until 11:23 am it so ridiculous until I will not step foot back in that oil and tire service is so horrible plus the ladies in deli are so rude and unfriendly I call corporate office only thing they said Im sorry didnt ask if they can do something to make right or nothing that mean they dont care about there customer at all justwhats going in the cash register so mad

Wish your Auto Care would have a tire vacuum area

Go further east or to southaven!!!

Like 🛍 here is not👎

Worst employee on this place, a short black lady in morning having rude behaviour, went to change tire she asked tire size, I said wait 2 min to check size, she took another 2 customer who came after me . Waited 3 he long to change one tire.

Utility Trailer Tires replacement.

Scratched my wheels while replacing the tires.

Wait was way too long....

Store in complete disarray

Fast workers

Slow service in auto center

Slow service

Long wait. Waited 2 hours for an oil change.

Poor Service !!!!!

Wait time is crazy

Very busy

Trouble

Hey its Walmart !

Slow very slow

My Job

Customer Service is Gone to He!!

Fyi

Waited 3 hours for an oil change

Awesome staff