Great service from taruse. Great attitude

I received excellent customer service from Tarius ( assistant mgr) on Summer Avenue in Memphis, TN.

Bad customer service, they dont even help you check the model of your battery neither install it 😒

Great People & Great Service

More Parts for More Cars! NAPA Know How

This store is my go to location now whenever Im in need of a new car part. I just found out they sell you the original parts for your particular vehicle. Its like going to the dealership, but the only difference is that you can choose your own mechanic(s) to perform the labor!

They patched my tire for free, and such quick and attentive service. Will return again.

Well stocked, fast and friendly service

They’re always putting you on hold and never coming back to the phone. I’ve called 5 times this morning with the same outcome. It only takes a minute just to look up a part and give a price.

Very good attention👍

This place has never failed me. The crew there is helpful and friendly. If they dont know, they find the answer.

Always good

GREAT PLACE TO GO FOR YOUR CAR NEEDS, AND FRIENDLY, FAST SERVICE, IF YOU GET THE WRONG PART NO PROBLEM WITH EXCHANGES 😍

Just called the store. Customer service was awful! I had to repeat myself several times due to the guy not listening and asumeing what I’m about to ask for. I had to say, “No, I’m asking for the price of the headlight itself,” He replies, “it’s about $400.” I ask could you tell me the exact price. He place me on a brief hold and told me it was $620. I asked him not to guess when someone is calling for a price. He says, “yeah,” then hung up the phone. Called Autozone they heard me the first time, gave me the total with taxes, and ended with is there anything else I can help you with. Poor customer service totally made NAPA loose out on this sell today.

This location is easy to get to from the interstate

Veronica, store manager, took my customer service experience to the highest level. I had to return to the store after paying to pick up a part, it was raining. Veronica was standing in the door with the part. I did not have to get out of the car. Rolled my window down and She brought it to me, she got wet. No where else can you get this type service. Thank you Napa for hiring Veronica.

Poor customer service several parts not available 2 different times

This best place in town but auto parts

Ive typically gone to the Raleigh location, but this one was closer and had the basic items I needed. Namely rear sway bar links.When I got them, theyve sold me a pair in which both were of a different manufacturer. Also, one was a rebox and clearly used, and the other seemed blown as there was far too much play in the part. I wasnt informed of this and was sold as new. I shouldve checked the box. The nuts even had lock washers on them, making them useless.No doubt they both would have fit my car, but it was inexcusable two get such a mismatched pair and in such questionable condition.So I returned them a few days later and explained the issue. I was immediately met with hostility and told that they were fine. I insisted that it was not fine and a potential hazard. The clerk made a big show of giving me two new parts, actual NEW parts, of the same make. And that was that.The blunder from the start, and the unprofessional dismissal of my concern upon return is not what Im used to when dealing with NAPA. I will continue using their inventory, but I wouldnt advise using this location at all.

Great guys!!

Barrett was super nice and helpful! Thank you!

Very knowledgeable people helped w/my problem

I was driving an old Kenworth from west Virginia to Texas, and experienced an electrical short killing my batteries. My wife and I visited this store for heavy duty jumper cables. The young lady behind the counter not only got me the cables, but was able to put a smile back on my face amid the stress of being stuck so far from home. I called back a short time later to price commercial batteries, again the young man remembered me and was extremely helpful and gracious. Ive used Napa some in the past, but after my cisit to this store, Ill be using Napa almost exclusively.

SOLD ME WINDSHIELD WIPER FLUID ? ? ?IT FREEZES UP @ 32 DEGREESGUESS WHAT - ITZ 31 DEGREES OUTSIDE FROZE

I was looking for a battery jump starter didnt find one for me but I like NAPA

Hayden Apple you can get what youre looking for they can order it they can get it they can find it just make sure youre there on time to pick it up and pay for it in full with a smile have a great day

The only place I buy parts

Fast polite service

Great establishment

Friend of mine works there

Sons like.

Very helpful

Fuse

Usual