I believe the employees name was Farr? Could be wrong. But the guy that helped me was awesome. Made my bad day better after having a rough start. Hope the best for all yall! Have a good one. Thankyall!

Went in for spark plugs for my 2018 f150 xlt. They had them which was great because advance auto said they would have to order them. So i found that extremely helpful. Great customer service, just was a little bit of a wait.

11:45pm is not midnight. No one answered the phone, so I drive across town and theres a store full of associates inside. I get the pandemic hours, but theyre not even being honored. This makes my future decisions for anything automobile related easier.

Best prices for like quality Auto parts. Most all parts have a lifetime warranty too. Helpful and friendly service always.

They know what they are doing. Good service. Very helpful and kind. I will go back.

I limped my car there at about 11:30pm. After checking a couple of things to make sure I was confident I was buying the right part, got to the door at 11:40...LOCKED!! I was stranded in the lot for 2hrs and as the employees left, didnt say a word, offer to help, make a call or SELL ME A $15 THAT WOULD FIX MY CAR!!! And this is the main hub?!?! What a joke!!

They had what I needed, only took a few moments.Thanks guys

2 stars as the guy did come out and was not rude at all in any way when checking my battery, Lost the other 3 stars due to telling me the battery was not bad, when it was as i had to replace it thru a competitor and he did not try to verify the alternator which he has the equipment to test it with, which he said was definitely the problem and needed replaced which is lazy not to offer. Will keep the experience in mind when i am looking for future auto parts needs to go to more customer driven location.

Whats not to love besides the analyzing machines being broken? They got everything u need just figure it out.

They took care of me and they was fast i was in and out quickly.

It took almost 1 hour for all of my parts to be pulled. I purchased brakes for the front and rear, spark plugs, coolant and an air filter. Also, I was given the wrong parts for the front and had to return them for the correct parts. I wasted another hour of my time having to do this.

Good place to buy parts or stuff for your vehicle

Thanks for helping me with the new battery.

Poor service,was run around to three different stores that had satd they had it in stock but when i got there they refered me to another place. Never got my parts

They make you stand out in the heat and wait to get in the store. Got my radiator from Napa. I suggest NAPA Auto or any other parts store 👎

Don’t order nothing from autozone. I bought a very important senor and paid extra for 2 day shipping, also bought windshield washer-fluid cuz why not. The only thing that came in was the washer fluid, and the $150 dollar senor( for a bmw) was “undeliverable” and got shipped back to this store. Called up there multiple times and not once did they answer.

Talking bad about the customers in front of other customers. Not cool.. You never know whos watching

Did not help me with my list of things to buy!

Went to the 24 hour Autozone on Summer Ave. I had replaced a power steering pump on a 97 Ford Ranger. Once the replacement pump was installed. I filledThe new pump with the correct transmission fluid.Now I am thinking all will be good. Not the case! The newly installed pump is whining very loudly. I took it out on the road thinking it will working itself in. Not the case! So I go into the store and explain my disappointment. The replacement took about 4 hours because the pulley removal is tough.Now the AutoZone counter person “Betti” was the BEST! She understood my disappointment and assisted me with my return. I want to say Thank You to Betti for being so understanding and friendly! Betti will be the reason I continue to be an AutoZone shopper!Keith W.

The auto zone on Summer goes out of their way to get your car running again

So been here an hour waiting said they would open back up at 9pm. Well only one person at a time and he is picking and chosen who is next. Ok if your gonna open you shouldnt be one person at a time.

Autozone Auto Parts on Summer Ave is the BIGGEST retail auto parts store in the city of Memphis, TN! The multiple varieties to choose from might be the only problem that you may have to deal with. Their staff are professional, reliable & have a whole lotta knowledge about everything theyre doing..and what needs to be done !!!!

If you need a part from this store do not order online for in store pick up. It will be a lot quicker if you stand in their long line to get what you need. Four hours later and my stuff still isn’t ready.

Came to the autozone at 8 o clock tonight and was told that they are about to be closed til 9 because they are going on their break. ALL OF THE EMPLOYEES WENT ON THEIR BREAK AT THE SAME TIME They are supposed to be open til 12 so this is news to me. I have never heard of a store doing that ever. I hate I had to even come here and even give them my business. I wouldn’t wish this on my enemy absolutely terrible.

Dont like auto zone to much trouble in 15 yrs I now shop elsewhere. But they had my hose connector I needed today and made the sale thanks

I like this location they always have what Im looking for ...and the staff is very helpful!😊

They fail to tell you on certain parts some will need additional parts that u dont realize you need until u are midways of install.. I want out of the zone..

Busy but moved fast and had everything I needed.

They give me the wrong part for my brakes. The one on summer AVE.

Service *s Always a help and can reach to parts warehouse. Assisted with replace of headlight bulb and previously, wiper blades.

Julian Perez Went above and beyond helping me with a difficult battery changed will definitely come back. Awesome experience! I’m curious about is the

One of the top three customer service experiences I’ve had in Memphis. I went to this location alone, after 9pm and felt completely safe. I was met with real, sincere kindness from each associate I interacted with and had a battery tested & replaced in under 30 minutes. The associate who tested & replaced my battery took such incredible care of me—he even took it one step further by sharing his discount to help with the purchase of the new battery. I was so humbled and appreciative of the care I received from the whole crew. Highly recommend this location. Huge thank you to the entire crew for helping me out & taking such great care of me!

The young man that helped me with my battery issue was very insightful and very helpful, I owe him for saving me time and my car.

The young man that waited on me was superb (Brayant) he help me get my bulbs and put them in on the lot and double check his work. I was so PLEASED will return again just to see him so THANKS for your service its really APPRECIATED

I love the service. Service is quick. But we had to wait outside for an hour. Not sure what happen and wasnt my concern. But with me having my client waiting that long at that time of night was a problem for them

It was a very long line . Buts it 24 hours I guess

Nor very helpful with German cars

Great the service is very good professional. Really enjoy my visit, I will be back.

Needed brake light put in. No problem. Very professional. Care about the needs of people.

Need more counter help but when you finally get to the counter its a great experience

Excellent! The part that I needed was available, and the attendant in the store was super-helpful! Excellent, service! I would recommend this business!

I had a great experience today! Sean G (I think that’s his name) went above and beyond to help me out with my brake lights and testing my battery. I would’ve been lost without him. He was extremely nice and helpful. Thanks so much!!!!!

Is Summer Avenue location pretty fair they always seem to have everything you need didnt wait in line long pretty much in and out fairly decent experience handicap parking Galore up front and they have plenty of staff to keep the Lines Moving if they were super busy

The ( Unofficial ) Meet & Greet for Saturday Night!With so much more business with all the cars and trucks, I dont understand why the cops run everyone off. If they would just stay and be polite, things would run a lot more smoothly... ☝️😎

They were very nice and polite. They were so helpful. They replaced battery in my car for me.

They were Friendly!! But poorly understaff..we had a long wait outside to stand in a line inside...Hope you all can get some help soon ..

Service was slow, workers gave me wrong part and didnt do their job properly. I had to wait in line until I got the right part. I will never return to this AutoZone.

Line was long no service plus no air filter that I needed and this is the original Autozone store on summer Ave in Memphis where the warehouse is supposed to be at.

Such a busy store they do have to have us wait in line to enter the store sometimes, I know it is the climate they have to do business in, they could try harder. There is no effort to sanitize between customers or to povide hand sanitizer for the customers waiting in line.

Big! Everybody is helpful and knowledgeable! If they dont know theyll find out!

I wish I could give 0 stars. I will never use Autozone again. Placed a simple order online for a tire gauge. I went to the location to pick it up and was told we have no record on our system. The employee called someone on the phone and was told by the lady the order did show up in the system. I was told I had to call the customer service number to take care of this. The funds had already been taken out of my account. So needless to say I left with no tire gauge and they had my money. Im sure my review will have no consequence but I have filed a complaint with my bank.

These people are top notch! They know their parts and they are willing to help me get what I need every time. Just today I needed an oil filter but they were out of stock and without my asking they transferred one from down the street while I was waiting. I love this place!

Why don’t you answer your phone? And in the event you do why do you just put the caller on hold? Not good for business!

Got the part I needed no wait

Kinda busy. Staff is friendly and knowledgeable albeit a little slow.

This AutoZone is very busy! The employees are usually pretty nice and helpful. I think its the only 24hr auto zone in memphis. Overall great place!

Long story short- Dodge dealership failed and I discovered a lug nut (the lug nut lock) missing Acer feeling my car slightly wobbling on my road trip. With it being late in the evening on a Friday, no Dodge dealership was open.EDDIE helped me locate a replacement (temporary) lug nut, and came out to my vehicle to put it on my tire. Outstanding customer service. Super friendly and very helpful.YOU ARE AMAZING. I appreciate you sir. ☺🤘

They Usually have whatever parts youre looking for. Knowledgeable staff, very clean and organized. Maybe a little under staffed but still efficient.

I gave Autozone only three stars because we work on many cars daily and weekly. Out of those cars that we work on on a general week we normally I have several of them where AutoZone gives us body parts, incorrect parts or when we call they tell is incorrect information, prices or whether or not they have the part and stock. What do you not have this problem with Advance Auto or OReillys hardly ever! There are a handful of employees though, so you can tell really do care about their job and helping people I have come through for me many times which is why I did not rate lower than three stars. Another reason I did not write any lower is out of all the auto parts stores AutoZone is open the latest and has the most variety of parts at usually the best prices. Between the goods and bads a kind of balances them out. I think you do AutoZone for your reply and would encourage yall to just improve on training your employees a little better to give out better information and correct information. Also, when they check their stock, they shouldnt just use their computer tell them if its there or not but rather actually walk back to the shelf and make sure that the part is on the Shelf as that seems to be the general problem with their stock. Thank you for listening!

This place is my go to for all my parts and accessories on all my vehicles. A place i recommend always

Didn’t offer the service I needed

Put parts on hold that arent even in stock. Wait 45 min. In line while they have conversations about last night and are rude with me. Never coming back. Rock auto from now on.

Dereck was AMAZING! It was closing time and I needed a new battery!! He went above and beyond to help me and I am so thankful!!! YOU ROCK!!

In and out fairly quick, not very friendly staff though.

Customer service is poor at bestEmployees texting on the telephoneemployees standing with their hands in their pockets while there are three or four customers waitingIts obvious that customer service is a thing of the past

Wonderful store with excellent staff.

Quick easy mark was very knowledgeable

Great inventory and excellent service. Theyre very helpful in a safe environment.

Fast convenient and friendly staff. They always have what I am looking for when working on my car!

My visit was very fast and courteous

Absolutely incredible customer service!!!! Derrick has now helped me for the second time in three days! I had a front headlight out so I swung by to get a bulb. While I was paying he went and installed it for me without implying in any way that I couldn’t do it. (Most people are shocked when a chick fixes cars).Two days later my engine light came on and my brake light went out. He helped me again and had to use a wrench to install my new bulb this time. My engine light was a simple fix, but he still helped me solve that problem fast too!! I will never go to another auto part store if I can help it. He has truly shown me Auto Zone’s commitment to customer service!!! A++++

They were so helpful

They advertise free check engine light test. Summer Av. Store said their device not working. Called Sycamore View store was told they wouldnt do it but I could borrow device?!?!. Not very helpful.

Friendly, fast service! Even made employee refund purchase because of coupon not applied. Only to not have it work at all. Employee had a great attitude. They were busy and was not rushed, no ugly look or anything.I am surprised at the great service I have received in my last visits. Will continue to be a loyal customer. Good FRIENDLY service is hard to find.

Just rode over here on my work break just to find out their closed for an hour because the so called systems down

I always forget my warranty when I go in the store. They have what I need most of the time.

Building always clean and the staff is very friendly

Great customer service..informative and promptness..

Terrible service take si long

I have been to this store many times but yesterday was the most excellent experience I have had to date. I needed a battery. I was greeted when I walked in. I was acknowledged and asked to come to one of the registers. Purchased the battery, he installed it, and then wham, bam, he had me on my way. Way to go people!! I will be back! Thanks!

I recently stopped in to purchase windshield wipers for my wifes new car. Having never purchased them before I asked a clerk to assist with finding the correct ones. She immediately jumped on a computer terminal found the right size and offered me multiple options from best to worst wipers. Great Job!

Conveniently located close to home. The clerk have always been polite and helpful.

Needed a new battery for my car. Got fixed up fast thanks to Terriul and Mark. Smiling and on the mark. Great, personal service. Howard VB

Always clean amd orderly. The staff has always been knowledgeable and helpful.

Service is great. They will treat your car as of its their own. Its a little of a wait if you need assistance on your vehicle like lights, windshield wipers,etc ..but it is all a wonderful service and they keep everything moving

My car battery died while I was traveling for work. I went to several auto stores on summer ave to try and find help. None of them cared enough to help. Finally i came across Auto Zone. Bobby H. changed my battery within 20 mins and was I back on the road. If you want Great Customer Service visit this Auto Zone.

Great experience!

Great service

Customer derives is horrible...

They may have what you need, but do you want to wait 45 minutes in line to check out? Angry customers, unhappy workers, back to Amazon.

I was returning a loan-a-tool, which I paid $115+ tax for, and picking up about $20 worth of parts. The guy helping me out decided to cut me a deal and gave me the employee discount and tax-exempted my purchase, just told me to keep it on the down-low basically, which I was fine with. But when I went to check out they rang it up and it took off 10% of the $115 I was supposed to get back as well as none of the tax I paid on it. I got $81 back instead of the $98 I wouldve received no deals at all. I understood it was probably just an error ringing everything up at the end, but it took them an HOUR to get me my extra $20 to me and the manager that gave it to me didnt even ask for an explanation he just asked how much and went and got it. I couldve told him $50 and he wouldve gave it to me! Another instance of employees here not caring, I went to buy a belt for my hotrod, and I changed pulleys around so I had to measure it to get the belt length. When I told the guy what belt I needed, he very sarcastically and sorta derogatory how do ya know that?? And kinda chuckled after. I then proceeded to explain how to read belts and decipher the belt numbers which changed his attitude. There has been a few other instances as such, but this store in particular is very unprofessional in my opinion. If you need to go to AutoZone, pick one other than this one to go to.

I get all my parts from here

Helpful knowledgeable staff and if they dont have what you need they will order it

Truck driver just trying to get some rest open parking lot, ask for permission, ( most drivers will not) to park and rest, for delivery next door at lowes( no truck parking due to mulch)Told to wait untill 7:30am to talk to gm.( it 5:am)My time runs out befor that time. So must move on to find a spot. Wonder why drivers are tired and aggravate. Asking for something simple and cant get an answer.It would suck if a driver got turned away and ended up in a crash and it just happened to be the family of the that turned a tired driver away.

Im posting this because public manners is the subject :The lady with the short hair /I went in to buy battery and it was a done deal as Im speaking to her she loudly just burps makes it ssss. After the manly burp I could almost smell her breath I was so grossed out I just want to throw up so I left . Mind you I work for AutoZone in store and at the call center that used to be on primacy parkway and I guarantee you my managers would have written me up on the spot. So at the next employee meeting I suggest someone remind this lady that what is acceptable in your home may not be acceptable in public. ( My 64 your old aunt was with me... said she will not spend her money at a store that allows rudeness. Because her money pays their paycheck.)

Antonio and staff are extremely helpful and professional. This store is awesome!

Employees are rude & inexperienced with people skills especially morning shift

Going here is unaviodable and necessary. Their staff always manages to treat me as aviodable and unnecessary.

If you need a part they have it.

Always crowded, stuffs are very helpful