If there was a zero star option it would be selected. Took twice as long for repairs as expected, despite already having parts before drop off. Battery was killed due to laziness, resulting in having to buy another brand new battery following pick up since it was dead. Lettering on door panel was put on crooked, and also slides around, broken decals that were not replaced. Weather stripping was not put in properly and wind deflectors cracked, no repaired, and wobbly. Poor paint job and new scratches on the hood to boot. Will never let my vehicle be touched by this shop again.

We had a great experience with Collisionworx. Memphis has a lot of body shops, this place shines from how well they communicate. I knew our repair would take time because of our current global supply chain crisis. I received calls and updates every few days. Collisionworx took the stress out of a stressful situation, and they were friendly throughout the process.

I was in a car wreck in 2016 and Collisionworx did a wonderful job of taking care of my vehicle they have great customer service. Unfortunately in 2020 a part that they fixed I did have an issue with later and it was not warranted after a certain length of time but after talking to JJ who gave me great customer service. He tried to help me with the issue and called someone who could do the job extremely low cost. I decided to have someone else do the job but I do want to expressed the thoughtfulness of how he did not just say it wasn’t under warranty and that was that. He wanted to help and for that I’m thankful and appreciative. I recommend Collisionworx to get your vehicle taken care of.

Amazing service! Kept me updated almost daily, if I called someone was quick to pick up and answered my question. Actually quicker than I initially expected...had my car out in about 2 weeks max! Very friendly as well. You all are appreciated!

This is the place to go for body repair! Ive used their services for years and never been disappointed!

Highly recommend! JJ and his team were phenomenal! I am absolutely pleased with the work they did as well as the customer service. Great communication and timely as well as overly efficient work. Exceeded my expectations. Will not go anywhere else for future business.

Collisionworx Express did a great job repairing my car. I was very worried about the outcome but they made it look good as new. I worked with Chris mostly and he was very nice and professional. He kept me updated on the repairs. Im glad I chose this business for my repairs. They even sent me a thank you later. Great gesture.

Ive had the pleasure of working with this incredible company twice. Both times the staff at Collisionworx has exceeded my expectations by going above and beyond in customer service. They really understand the value of placing the customer first. Ive had a Toyota Sequoia and Nissan Armada serviced at Collisionworx with no complaints on either occasion. The staff seem to get along really well and I found everyone to be very respectful and professional. They definitely deserve every star. If you want top notch work and first class customer service then dont hesitate to give these guys a call.

Susan kept me informed. She was great at letting me know what to expect next. I will definitely recommend this business.

Collisionworx express are the best! I have had the opportunity to experience their superb Customer Service multiple times. They pay special attention to your car repair and servicing needs. JJ., Susan, Robert, and Hailey are just a few of the names to drop representing a great team of people that you can feel safe and confident in leaving your vehicle with Collisionworx Express. If you get the chance you should go check them out. They do excellent work AND they stand by their services!

Awesome people to deal with,zero complaints. The staff and technicians are very welcoming and knowledgeable in the repair process and dealing with your insurance company. They do beautiful work, and very detail oriented when it comes to customer satisfaction. I would highly recommend JJ and the rest of his staff

These guys do an amazing job. Matched paint on my 2006 Wrx STi to a T. Highly recommend.

Despite a few issues initially, I am glad that my car was fixed to my satisfaction. Susan gets a pat on the back for being so patient and understanding to my concerns. The owner Mike made my concerns a priority once I addressed my concerns. Mike personally got involved and kept me informed every step of the way. The lifetime warranty is an additional perk that makes you feel comfortable with the work performed. Will I go back if unforeseen circumstances warrant me to? Yes!!! I am very pleased and thank you Collisionworx Express for bringing my baby back to life.

We took our company vehicle there after one of our drivers was rear-ended. Ginger at Collisionworx took care of pretty much everything for me, making my job a lot easier. This was our first time using Collisionworx for repairs, but I am impressed. I hope we dont have anymore accidents, but if we do, I know where were going.

I was very pleased with the work done by Collisionworx. My entire experience was first class. I was greeted with smiles and fast service. They gave me an honest opinion about what I needed. If I ever need any future services, Collisonworx will be the only shop I call.

Great service. Awesome repairs

Had a wonderful experience at Collisionworx Express! Fast turnaround, impeccable work, and excellent customer service. Being a mother of younger kids and having to navigate school and baseball practice keeps us busy and I was dreading the entire ordeal but they kept me in the loop so I could make proper plans on getting my kids where they needed to go until they had me promptly back out on the road. Have already recommended them to one of the other Moms from school and will continue to do so.

The BEST Customer Service!!! JJ and his team are Top Notch. Superior Quality Work and they truly care about their customers!

Great body shop! I came in and needed a bumper after my accident, Ginger welcomed me with a friendly and upbeat attitude and was very prompt in ordering a new bumper for my car. JJ did an excellent job on my car and even touched up few spots where the paint may have chipped. My car looked brand new when they returned it to me and the repairs only took a few days! I was highly satisfied with my experience here and I will definitely return for further services needed for my car.

Awesome!

These guys go out of their way to do the right thing. We had a friend who needed some welding work on her motorized chair back. Called there and told them what we needed. The whole team pitched in to get our handicapped friends chair fixed up and didnt charge us a dime! These people are the real deal and the ultimate professionals.

Went here for a bumper repair on my Tahoe through State Farm. Everyone in the shop was so Friendly, and super helpful. They were fast, and my truck looks great! JJ was awesome to work with, and so was everyone at the front desk. Excellent customer service.

They were very nice, helpful, and friendly. Took them about a week to have my car finished, and they kept me well informed during the whole process. Highly recommended.

Hands down the best place to take your vehicle for body work. My truck looks as good as it did when I bought it. JJ and his staff are amazing. Would 12/10 recommend to anyone looking for body work.

When we have to go to a body shop we are generally sad, and frustrated about what happened. If in such circumstances any help makes a difference. However, if people are compassionate, understanding and professional in every aspects than the the outcome of an unfortunate situation becomes only a positive experience. The people at collisonworkx Express do more than professional work. I was very happy that Nick and Jones worked with me.

JJ and the Collisionworx team returned my vehicle good as new! Highly recommended.

Great company! Collisionworx did everything. All I had to do was drop my car off and pick it up. The bodywork and paint was flawless. I would recommend Collisionworx to anyone!

Hands down best place for auto body work in town. Fell in love with them as soon as I walked in the door. Ton of patience and an outstanding experience went above and beyond to make me happy. They are NOT State Farm or Hertz that also work onsite. Issues involving them report to those companies.

Collisionworx Express is the only repair shop in the city id trust with my car. They do quality work and offer a lifetime. My car looked great and they got it done faster than i expected. They kept me well informed and the whole staff was great.

DO NOT TAKE YOUR CAR here!!! I took my car for a inspection after I had hail damage to my car. It first started with the new Oman inspector being late for work. Now I had to take time off of my job in order to this inspection so her being late made me further miss time from work. Then the inspection started she started taking pictures of the damage which is fine. Where it started to go wrong was when she said “there is no way your windshield was cracked from hail this is going to be a separate claim” now mind you I took video while the hailstorm was happening because I knew I would need proof of the damage because insurance companies will try to get out of everything. I told her stop the inspection I was hiring an attorney if this is the route she was starting to take. She then asked to get in my car and I told her no. She didn’t listen she opened my car door and let herself in to take pictures. I told her to stop and left. After speaking with the insurance company they assured me to go back for an inspection that she was not a representative of StateFarm and cannot state anything about a claim. The inspection for tomorrow was cancelled today. She called StateFarm and said she didn’t see any hail damage. I have been with StateFarm for years and paid $300 per month for insurance and I have never filed a claim in my life. I have video of the damage as it was occurring. This company is unprofessional and flat out liars. Avoid them at all costs!

My whole encounter with collisionworx express was quick and efficient with friendly employees. They had my car fixed within two days of dropping it off, and you couldn’t tell it had ever been hit. They did amazing work, and I couldn’t have asked for a better experience with this company!

I love doing business with a company delivers more than you expect both in terms of quality of the work and in the overall service of their team. I cant imagine having a more positive experience than what I had there and would not hesitate to use them again.

My experience at Collisionworx Express was just super. The office staff were so courteous and professional, and the repairs to my truck made it look just it came from the factory. For great customer service and quality repairs, Collisionworx Express is the place to go.

We see each other by accident and wind up leaving happy, happy, happy!

They did above and beyond what my repairs were. The staff was unbelievably helpful and nice. My car looks better than when I first purchased it.

They did a great job on my Toyota Camry. J.J. was very professional and kept me informed every step of the way.

Great experience. Got my car back in a timely manor. JJ was a pleasure to deal with! & my car looks like it was never wrecked.

Ginger and the rest of the staff were very nice and helpful.

All the staff was wonderful very friendly and let me know updates in a timely manner I will highly reccomend them

Been 2xs, and never dissatisfied...The employee are pleasant.

They do good work thanks

All,Please take this review seriously! I took my vehicle to a near by body shop (Abra) supposedly they the best and well known business around,warning dont take your car to any, if your car is not up to date or current to them,, you can forget it! Nuff Said!Collisonworx Express was GREAT! I called I spoke with Amanda and Ginger and believe me, they made an upset and tired customer feel they wanted your business, regardless of what you drive. I was concerned about getting an after market part and the part not fitting right however Ginger made it possible to get the original part and it fits great, plus the paint was perfect! I cant thank the crew behind the scenes enough, for treating my old ride (according to others) like brand new! Keep up the good work guys, the entire office was great, keep taking care of good hard working everyday people and trust me it will come back your way tripple times!10 STARS IN MY BOOK! This is where you need to take your ride!1998 FORD ESCORT ZX2

David was great ! He kept me updated on the progress of the car and was real kind and nice. Mike the owner was kind enough to fix something that went wrong after we left and had it fixed in one day.

Repairs looked amazing and office personnel very customer service oriented. My vehicle looks good as day I bought it.

Polite and professional and fast service had my car back in less than five days. Did a wonderful job too.

Someone backed into my car about two months ago. My insurance has recommended this body shop, so I figured the whole transition between the body shop and insurance would be easier since it’s one of their regular shops. So I got my car in there. Super quick turn around. Was really impressed with the constant communication and quick turn around. Then I got my car back and the damage was still very noticeable. I work 50+ a week and have a young baby -every mom knows taking out and putting in those car seats bases are no joke. So I had to coordinate work and the baby to get my car back in. I really didn’t want to take it back but I thought “maybe they will fix it right this time” This time it took them much longer - which is fine bc I want the work done right. But I never got a call to update me on the status. I had to continually call and check in on my car. When I dropped it off, they told me next day. So I waited two days and called and they said “it’s being reassembled now” and then right before close (on a Friday) they left a message saying they weren’t happy with how it looked (Ok that’s fine bc I don’t want to have to bring it in again). But then I never got a call on that Monday elaborating on it. In fact the only way I knew it was finished on Wednesday was Bc I called. When I picked up my car, quick turn around and it looks great and I was going to leave it at that - no bad review or anything. Well I used my trunk yesterday for the first time since getting it back last week. Someone removed the rubber rim and didn’t reinstall it. Now I’ve got to take it in yet again someplace else bc I’m most definitely not taking it back there. Such a shame someone can’t take the time to do things right the FIRST time.

Overly expensive. This company keeps finding more issues wrong with my vehicle in order to get more money from the insurance company. My vehicle has been in the shop for almost 3 months now. Everyone please do your research first before choosing a shop! Explore your options. Ive learned my lesson now smfh.

Have had multiple vehicles come thru their shop. JJ Smith and his team always gets my vehicles right. And fix anything after with no questions asked. Thanks ColisionWorx

Best collision shop hands down .

Very friendly and helpful. Work done was outstanding!

Repeat customer always good work.

Great work

COLLISIONWORX AND COLLISIONWORX EXPRESS is by far the best collision repair centers in the city of Memphis and beyond. Taking care of our customers is priority #1. And the only collision repair center that offerstransferrable LIFETIME WARRANTY.

Ginger gives great customer service.

They made my truck look brand new

Felt just like being at Home,Wonderful

Communication is awful. Took my car back numerous time for it still not be fix property.

Price for a repaint way too high!

BEWARE !!!!!!!!!! CON-ARTIST COMPANY WILL KEEP CAR HOSTAGE UNTIL YOU PAY SOME BS CHARGE THAT WAS NEVER TOLD OF THEN THEY GET PAID THEY STILL TRY TO KEEP CAR SAYING NEVER GOT PAID BUNCH OF LYING CROOKS WILL NEVER GO BACK UNPROFESSIONAL RUDE SO USE WITH CATION !!!!

Everyone was awesome!!Thanks

Great customer service

Great work

Unfortunately, my repair went from a 2 day turnaround to taking a few weeks. When I got my car, the repairs were done incorrectly. I told my service associate about it and she said it would fix itself with use. Well, it didnt.

Ginger is the best