My experience at this Ford Autonation in Memphis, TN on Mt. Moriah has been the worst service Ive ever received at a dealership. I brought my Ford Mustang to this dealership to have service, because the vehicle has been throwing a lot of codes and driving funny. I put the car in the shop on a Monday and waited to see if someone was going to call me and explain to me about the problems I was having with the car. I patiently waited until that following Friday and decided to give them a call about the car, because no one has called me yet. I spoke with someone by the name of Garvin Gordon. He told me that they had to order the part that I needed for my car and it would take 3-5 business to come back. So I patiently waited until the next the Friday again before I decided to see why no one has called me about the car(again). When I went up there to check on the car, the car was ready but they could not find the keys to my car. They had lost my keys to my car and could not find them. I could not have believed this. They ask could I give them one more day to look for the keys. So I left and returned the next day. When I returned to pick my car up, I was told that they still didnt have the keys and would have to make a new one. So I had waited an additional 30 minutes, so they could make me a new key. Once the key was made, I thought the worst was behind me but I was dead wrong. I drove the car off the lot and was still having the same issue that I brought it in for. The service advisor named Garvin told me that I had to leave the car with them until Monday to see if they could figure out what was going on with it. Its going on 3 weeks now since I left my car at this dealership, and no one afford me a loner car or anything. Im very disappointed with this service from Ford and will not be returning to this AutoNation in Memphis on Mt. Moriah.

They have had my car since Friday and I havent even received a phone call. And nobody answers when I call them.

Spoke with Tiffeny at the Bartlett store for a week about a vehicle. Went to the mt moriah location instead of the Bartlett location. First off they tell me the vehicle was borrowed out and that it was 15 mins down the road. Then they tried to hurry up an get me to financing before even seeing the truck. Long story short they tried to take the lady’s sale away from her and the vehicle was sitting at the Bartlett location the whole time. I definitely recommend the Bartlett location but I will never step foot back into the mt moriah store

Staff was friendly and courteous. Only negative thing I could say was my scheduled for 930 oil change finished at 2pm

They never answer the phone in the parts department...

They found and repaired my problem.

Great service team. Dominique, Gavin and Derrick were all helpful.

This is the worst dealership I ever had to do service with

Was easy getting service. And service was great!

I always have great service from everyone every time I take my car in.

Did not get a answer when i called for a oil change

A decent place to go to get service.

Very attentive. Great service!

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Not a good experience 🙅😒😔

Good selection

ImUu.