This was an awesome buying experience. As a younger single female with hardly any car buying experience, I cannot say enough about how awesome this process was. When I test drove my car, Al never made me feel pressured to come in and look at papers or rates and left the ball in my court. The next day when I went to buy the car, I was given an awesome value for my trade in and Gene explained the whole financing process to me and was up front and honest about what he thought we could do. When the financing was done they were able to get me an even better rate than I had anticipated. Overall I was treated as if I had been buying cars there for years even though this was my first car purchase completely on my own.

Murphy Cadillac is great! The service I receive from the Cashier to the person that cleans car has always been outstanding! I have bought 2 Cadillacs from Murphy Cadillac and will continue to be a customer. Greg and Darrell from the Service Department are the best!

I had a very positive buying experience. Everything went smoothly and I did not feel physically drained after completing the transaction. From price to financing, everything was right where I wanted to be. The salesman and manager were extremely pleasant and helpful and friendly. I felt at home and I liked the quiet atmosphere. I never felt pressured to purchase my vehicle.

Murphy Cadillac treats me as a valued customer. Appointments are kept on time and work is done in a timely fashion.

COPY:You kept my car for 17 days just to replace evaporator and install wheels and tires. I was told it would only take 2 days. When I got my car back, had several damages (down to the metal) and my headlights were either sprayed with something or switched out. The service guy, Greg Gorman told me that it was from sitting in the sun for 2 weeks with them and the lights oxidized. My car has been sitting in the sun since I took ownership (3 months) 8 hours every day at work.He also did not take ownership for the paint damages. My car is 3 years old but only has 22k miles. I purchased it with 17k miles and the headlight were in Pristine condition. I paid you, Murphy Cadillac $1025 to damage my car. My car was not washed and had greasy handprints on the door panels.To add to the dishonesty, my receipt had previous repairs on it that were performed during a prior visit.  I treated your rental as if if were my own. Shame on you, Greg Gorman.

Please share one thing we could have done differently to improve your experience working with our dealership.Nothing needs to be done to improve our experience with Murphy Cadillac. Murphy Cadillac representatives have a streamlined system that considers the buyers needs from the moment the buyer walks in to the show room until finalization of the sales contract. The sales team has full knowledge of all the features Cadillac has to offer and they spend considerable time explaining how to operate all the features the car has to offer. Their sales professionalism is outstanding and it was a pleasure to purchase our automobile from Murphy Cadillac.

I am on my second Cadillac from Murphys since I moved here 2016. John in sales is always helpful and Daryl, my maintenance manager, is a doll.

Im a repeat customer. I believe this is number 5, but whos counting. The best place to purchase a Cadillac in Florida. 50 years in business, and third generation too. Selection, service and very nice people to deal with will have me coming back again and again.

Been doing business with Murphy Cadillac for 20 years. Always exceptional service! I will not go anywhere else. Greg, my service advisor, treats me like family, best technicians in the business, no price gouging. God willing, I continue to do business with Murphy Cadillac another 20 years.

Did a nice job on my car. Very friendly staff.. got a courtesy ride from a very nice gentleman have to go back when my part gets in. nice surprise they gave my car wash..

From the moment you walk on the lot everyone makes you feel special and part of the family. I will never go to another car dealership again. My Cadillac is beautiful and I know they will always be there for me. The luxury and style is beautiful! Thank you everyone I am sending customers your way...

Our business Indian River Antique Mall bought an SUV from Murphy Cadillac which it was exceptionally better experience than most car dealerships. Our business bought many cars and sales people and their service department is second to to none.Fast pleasant and knowledgeable.

Got oil change,tire fixed,they said,they were going to inspect vehicle, they didnt,also they forgot to put caps on tires,now missing.Over pricing is common there.will not return....

The man that came and helped us learn some of our new car features was wonderful. We left with a lot more knowledge of how things operate. Thank you.

Greg Gorman at Murphy Cadillac has taken good care of my cars for several years.

Gene and John at Murphy Cadillac were GREAT ! So much so that we bought a SUV from there. No pressure sale made it probably the best car buying experience Ive had.I recommend Murphy Cadillac to anyone looking for a new or used vehicle. They are a NO B.S. DEALERSHIP!!! You wont regret checking them out. Who knows, you might be the next person recommending them....

Excellent service department and great dealership. I bought three Cadillacs over time from them.

Amazing Cadillac dealership, 5 star customer service from everyone we worked with there. I love my new Cadillac SUV!!

Second time doing business there very good people take all the time you need not pushy will look forward to a third time

I was shopping for a new Cadillac and found one on a webpage search at Murphy Cadillac. I left a message and received a call the next morning from John Jones. After a brief conversation about my desires he called back in about 30 minutes with an offer. I drove from Vero Beach to the dealership and everything I found esd as promised me on the phone. What a pleasant experience, no hassle, very professional, a great Cadillac SUV, and an even better deal. Murphy Cadillac will be my first stop when my Lease expires.

Great service every time.

It was a very good job the company is good l loved the service I got thank for being so helpful it mean a lot 🙂

Excellent customer service

Parts department went out of their way to make sure I was 100% satisfied with my Cadillac om July 31, 2020... GREAT CUSTOMER SERVICE

The experience is alwasy top notch when dealing with the service department. Great staff and great work.

I was driving by and saw a 37 foot Fleetwood Pace Arrow triple slide motorhome at 38,000 and I got really excited so I went and checked it out in great condition Im trying to work a deal with the owner

New to area and went here for my routine maintenance. From making appointment until walking out door it was great experience

Great place to do business with

On June 30 I visited this establishment to ask about a lease advertisment, unfortunately car was not available. Everyone was kind, caring and very attentive to my needs. Please ignore other review. Cannot seem to get erased from account

Superior sales and service. Customer satisfaction all the way

Had work done on my car this week & worked with Greg in the service department. Greg restored my faith in General Motors and provided an amazing owner experience. Awesome service and prices, I wouldn’t take my vehicle anywhere else!

We shopped 4 Cadillac Dealers. You delivered.You were the only dealer on top of the current rebates and incentives.No pressure sales.Up front info.An unexpected pleasant experience with a Car Dealer.Thanks

Thoroughly very happy with the attention to detail and service by the salesman as well as by the sales manager. I recommend Murphy Cadillac to my neighbors. Looking forward to my next auto buying experience with Murphy Cadillac.

The sales staff and sales manager were excellent people to deal with. Absolutely the best car buying experience for us. They worked hard to find the best financial solution for us. Their service department is the best we have seen. We highly recommend Murphy Cadillac.

One of the oldest Cadillac dealers on the space coast. They are the most honest dealers I have ever known. I trust them and always enjoy the experience.

Greg took my car on time and I was out in 1 hr. Car wash and all. Greg is always easy to deal with and keeps it light. Great service manager.

Had Murphy Cadillac detail my SRX, absolutely beautiful feels like a brand new car. As always Darryl and the entire Murphy Cadillac Inc. provided outstanding customer service and support as well as a loaner vehicle!!! Absolutely THE best Cadillac Dealer in Florida!!!!

Provided unscheduled service while on vacation. Friendly staff and good work.

Ive purchased 3 new vehicles since Ive lived in this area and all 3 were from Murphy. Greg Abbato did an excellent job selling me my most recent Cadillac and has been great with the follow-ups since my purchase. The service department is a breeze to work with and the courtesy shuttle is excellent at getting me to/from work in a timely manner so my car can get serviced without me having to sacrifice a lot of time out of my day. The Murphy dealership reminds me of a small town friendly dealership and Id recommend them to anyone looking for a decent car buying experience.

BEEN AROUND MANY CAR DEALERSHIPS....GREG AND THE TEAM TAKE THE EDGE OFF WHEN YOU TALK WITH THEM. TRULY PROFESSIONAL AND TRUSTWORTHY. FOR ALL THE CADILLACS I HAD SERVICED THERE NEVER HAD A BAD SITUATION AND I TIP MY HAT TO THEM. KEEP UP THE GOOD WORK. FRANK

I have been a pleased customer of Murphy Cadillac for about ten years. Service was always top notch. Recent purchase of a new 2016 Cadillac was accomplished at the same 5 star level, courteously welcomed as a valued customer by the salesman, office manager, and the general manager. I am happy to stay with Murphy Cadillac.

Courteous and thorough service by friendly personnel on my Cadillac ATS. Shuttle service to a restaurant for breakfast while the work was done. Beautiful car was ready when we returned after they had done a free car wash. FIRST CLASS SERVICE IS STILL POSSIBLE!!!

This place is always 5 stars. In for service today. Great job, car washed and serviced. Thanks

No pressure from sales force good selection of cars,knowledgeable sales staff.And the best service manager I ervr met.

Id never go near the place. I wanted to get a license-plate frame so I called on a Saturday morning to see if it was in stock. A guy answered and when I asked for parts, he said they were open on weekdays only and hung up on me. I called back and said I wanted to know if I could get a license-plate frame, which wasnt exactly a part. He said nobody was back there and hung up again. It was that quick and unhelpful -- nothing else like, Gee, what were you looking for, maybe I could help.This is a LUXURY-CAR dealer, and this is how they answer the telephone? By hanging it up?Id sure never deal with a dealer with this sort of attitude. Im honestly disgusted. This was my first impression of this dealer and will not be looking for a second.

Greg is absolutely phenomenal. Awesome customer service. Professional and courteous and attentive to detail. Thanks Greg, I appreciate you.

Made my appointment on time and figured it would take a couple of hours to do everything that was needed. I was in there for 35 to 40 minutes! Great service and good people.

The service department is exceptional - they are world class customer service Iand know how to make customers feel very special. Im so glad we bought our cadillac 8 years ago and will only buy Cadillacs in the future! Greg and Darrel are the best!

Scheduled oil change with Greg and, as usual, right on time and job well done! Greg is never too busy to answer questions and make suggestions, which is part of my reason to deal ONLY with Murphy. I truly feel like a part of the Murphy family.

Perfect no sales pitch, very professional, John Trudeau a perfect salesman and lets not forget the manager a gentlemen also. If you want to buy a cadillac this is the place to go.Everything went as smooth as silk what a great experience could not be happier. You Guys will be highly recommended.Thanks Again For EverythingRocco Russo

Love my 2015 Cadillac CTS! John Trudeau was very helpful as well as the rest of the staff at Murphy Cadillac. John took the time to show me all the bells and whistles the car had to offer and an open invitation to come back anytime for more tutorials! Great to be part of the Murphy Cadillac Family!

Brought the car in for a noise problem and headlight alignment. The service department did over $400.00 of unnecessary work, but did not fix the noise complaint. They claimed they did not hear a noise. After a day or so, took it back about the noise again and was told it would cost another $350 to take care of the noise. This is all I wanted in the 1st place. They indicated that changing fluids and a tune up, etc. would more than likely fix the noise. Not happy with the service at all.

Nice people to work with

Thanks to Gregg the whole service process went very smoothly. Follow-up was excellent. The friendly staff made you feel welcomed. Fine job all ~~~

Go see Greg in service hes awesome!

A completely trustworthy dealership. No sales pitches - just downright skilled courteousness from the moment one enters the facility to the moment one leaves. Shuttle service or loaner car always available. To top it all off one drives away and a freashly washed clean car!

My family and I have purchased more cars than the average family, and this was by far the BEST experience I have ever had! I wish I could give 20 stars! From the moment I walked into Murphy Cadillac everyone was so friendly, polite, and patient while trying to find the perfect car for me. John Jones was amazing and found me a beautiful car! John, and Gene Ford, worked hard putting the deal together for me, and for the first time ever I didnt feel like I was negotiating against them, but instead felt like they were negotiating on my behalf! They went over everything in detail and took the time to explain anything I had questions on. While John and Gene were processing my application, and finalizing my deal, Donovan kept me company and made sure I was comfortable and didnt need anything. He helped make the time fly by! Once it was time to sign the paperwork, Donovan assisted in setting up my OnStar, and other accounts, as well as transferring my belongings from old car to new. While working with Gene signing the documents, John and Donovan made sure to prepare my new car for my 100-mile trip home. I felt so bad about keeping these gentlemen long past closing, but they did not rush this process, and made sure that everything was PERFECT for me. They even transferred the charms from my rearview mirror from one car to the other. I know that this is a small, minor thing, but for women its always the little details that matter! All three of these men went above and beyond with EVERYTHING, especially the little details. All three walked me to my new car and were just as happy and excited about my purchase as I was. Before I pulled out, I had called my parents, who are looking to purchase a car soon, to tell them about my amazing experience! I told them they must buy their next car from Murphy Cadillac! I could go on about these gentlemen forever and will tell everyone I know about my fantastic experience. John, Donovan, and Gene are EXCEPTIONAL, and true assets to Murphy Cadillac, and as long as they are there my family, friends, and I will be coming back over and over again for our car needs!

I service all my old caddys here. always honest and dont trust nobody else!

Stopped in on saturday to check if my car needed a service. Met a very helpful salesman who took the time with me to explain the car. Most pleasant and helpful.

The service department is amazing. They always have a loaner for me and the work is always top notch. My service writer Greg Goreman is friendly and knowledgable. I recently had the need for emergency service one morning as I was scheduled to leave town at 9 am on a out of state golf trip and my car would not start. Greg got me in for service at 9:30 and I was on the road with a new alternator and battery by 11 am. Amazing. Always satisfied when I use them.

We needed a SUV with decent storage for our Indian River Antique Mall business which is just ariund the the corner so we walked to Murphy Cadillac and drove home with 2014 SRX SUV. Its almost 2 years and we have received Great service each and every time. Greg the Service Manager represents the company well.When its time to buy another SUV for Indian River Antique Mall business or personal, Murphy Cadillac is it. Nice to deal with...

Home town feel and great service cant say enough about the people who work there everyone is top notch!

HIGHLY RECOMMEND!The service Manager and his staff made every effort to make my visit to Murphy Cadillac a pleasure.I am a retired Olds-Cadillac Dealer and would highly recommend Murphy to anyone.Excellent service! They lived up to the Cadillac slogan Standard of the World !

I bought a used SRX from a dealer out of town and have been going to Murphy the last three years for regular service. Six months ago my car broke down and was towed in - arriving after the service department had closed. Instead of calling a cab, Salesman Gary Lev drove me home. Greg in service has been upfront and helpful. Needless to say, when I decided to upgrade, I purchased from Gary at Murphy and am very pleased with my decision.

John Trudeau took time and patience to work out a deal for me that fit my pocketbook and my auto needs. I got a beautiful new Cadillac and a great price for my trade in. The trip home in my new car was awesome!

Thank you for doing a fantastic job of servicing my car. Special thanks to Gregg, for arranging it. Even washed and vacuumed the car after servicing it. Highly recommend. Will be back again.

I certainly wish I had the positive experience others have described. Talked to Greg in service to try to get an issue resolved for my Hummer H3T. He was extremely rude and dismissive. Absolutely refused to listen to my concerns regarding the widely known/reported BCM issue preventing the truck from starting and constantly leaving me stranded. Another mechanic had already spoken to him and confirmed that he had experienced the same issue with the vehicle. As a resident of the area, I certainly will never buy another GM vehicle in order to avoid this kind of service.

Great Service. Great Staff.

Very professional, courteous and efficient in all aspects of the service experience.

The service department is wonderful!! They take time to answer my questions and have always done a great job on my car.

Murphy Cadillac has always been top notch as far as I am concerned. I am happy with the Sales, and the Service. Excellent!

Very friendly. Great services and called me a day after to make sure everything is ok.

Best dealership in the world. From the owners to the detailers, everyone took great care of us. There speedy transaction also helped with my busy work schedule.

Greg in service is awesome and professional. Dont lose him!!

Great as always. Treated like an old friend. Recommend to anyone

Ive been taking my 07 CTS here for years...from the bumper to.bumper coverage to post warranty. Greg and the service department are fabulous...very responsive, fix the issues the first time, and willing to do whatever it takes to make customer happy. Embodiment of what Cadillac stands for...

Even though my Deville is 13 years old, I am treated as if I had just purchased $100,00.00 car. That tells me that your dealership is committed to excellence that the Cadillac brand should hopefully be proud of.

Good experience when purchasing my new cadillac XTS, Brent was knowledgeable and a pleasure to do business with.

I bought my used escalade from another dealer out of town but get my service done by Murphy as its close to my house. Everyone there treat me like I bought a brand new $100k escalade from them. The service department goes out of its way to to make me feel at home and has been honest with me since day 1. I highly recommend these guys!

Great service, competitive prices and friendly staff.

Greg Gorman always oversees the work done on our cars. We return to Murphy because we know we will receive good service.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! I wish I could leave 0 stars. We bought an Escalade from them in November of 2017 and will NEVER purchase a Cadillac again. The owner Kevin can apparently refuse service if you have an issue with your new vehicle. The rear seat rattled in my new car and we had to bring it to them 3 times to fix. Now we have an issue with the transmission and they are refusing service on a warrantied vehicle. Buyer beware, the sales team will give you empty promises and the service department SUCKS! Update, took my Cadillac to Mike Erdman in Merritt Island and the Tourk Converter was bad, a recall that Murphy Cadillac never notified me about. The generic response from Murphy is ridiculous. I have had one issue and it’s not my fault the service department is incompetent and was working on the wrong seat. That’s the only encounter I had with them so for them to say they couldn’t make me happy, all they had to do was listen. Buy from Mike Erdman Cadillac, it’s only 30 more minutes north and they have better deals and great service.

Your service dept was a good experience, they were knowledgeable and did an excellent job ..

Excellent job on service of our vehicle today. Thank you

As always I was treated like a respected customer and after they serviced my SRX they washed it and vacuumed the carpets.

Cadillac is synonymous with quality and luxury. That is why we are return customers. Even our car in Europe is an SRX.Murphys sales staff are friendly and easy to deal with. The service staff are tops. We have been bringing our 2010 SRX there for the past 4 years for maintenance, and that led us to buy their first XT5 when it arrived on the lot.

Everybody at Murphys Cadillac are wonderful. They are very helpful and wash your car everytime you bring it in for service,inside and out. 3 Thumbs up for Murphys Cadillac.

The sunshade on our SRX was torn when I was closing it. We took it in and they are denying that it was a mechanical issue and want to charge just under $1000 to fix it. There is no reason that should have happened.

I see SERVICE IS PRAISED UP AND DOWN, sadly I will never experience.. Here is my experience from the sales department.So, Im a busy guy. Looking to lease a new vehicle. Mercedes Melbourne drops off a new S550 for an overnight test drive. LOVED it, but Im a big guy and sometimes Im a passenger and want plenty of room from the rear seats. John at Murphy, not only would not allow an overnight test, he definitely did not offer to bring one by during a very busy day at the office. I called Mike Erdmans Cadillac in Merritt Island. NO PROBLEM WE WANT TO EARN YOUR BUSINESS. Couldnt get the demo back in time the next day. NO PROBLEM WANT TO EARN YOUR BUSINESS. Did I mention, same guy at Murphys quoted me the same lease rate for the same vehicle but wanted 10K vs $1500 out the door. NOT A CHANCE.. GO TO ERDMANS. I leased one Escalade ESV this morning site unseen after driving a demo and referred another colleague for a short wheelbase that he will be picking out his next week. To make it even more of an irritation... I would not even be writing this review if he hadnt called me back today and berated me like I was an idiot for asking in the first place. So bad service is an understatement and isolated case is not the case.. the incident spanned several days.

Just bought my first car from murphy.great experience,very professional.

Went in to look at a new Cadillac and was supprised at how well I was treated. Not your typical car shopping experiance. Great job guys!

Service department was awesome!

If you thinking Cadillac, Id highly recommend Murphy.

Excellent service and keeps me up today.

The best service alwaus

GOOD SERVICE IN A TIMELY MANNERBOB

As always, they provide a professional service and treat people like royalty!!!!! Excellent work!!!BZ

The Service Department made it extremely easy, convenient and effortless to have my car serviced for its routine items. Thank you Murphy Cadillac!

Wow after buying a 90 thousand dollar escalade and had to have it serviced at their dealership 4 times for the same reason b/c they were working on the wrong part the whole time I called in To have the vehicle serviced and they let me know that they did not want me to bring my vehicle back their notes in the computer by the owner himself Kevin .SO I would advise to run from this dealership with their taillight warranty .. no customer service at all !! They are selling lemons ..

Great service as always!