I was looking for a car for my 19 yr.old Daughter. pulled into Nissan Of Melbourne and Tim was standing outside. He greeted us with a smile. He Knew exactly what I was trying to accomplish because he has a Daughter too. we went inside and started looking, Tim found us a few options we went over the cars with a fine tooth comb, History of the cars Tim really worked to be sure the car was safe and reliable. long Story short we found the perfect car and John The Manager made sure it was at a payment she could afford. Thanks Nissan of Melbourne for a great car!!
I couldnt get over how helpful everyone was. I didnt buy my Nissan there I bought it out of Palm Beach what a difference these guys are really friendly and very knowledgeable. Probably one of my best experiences with any dealership anywhere and that includes my Land Rover dealer
Kelvin was highly professional and very accommodating. The only reason I didnt give five stars to my visit was because his manager would not give him the price without me coming in the store. This managerial game is very annoying and tiring. If I do return, Ill definitely have Kelvin help me make the sale. Hes an asset to the company.
I had been to so many dealerships, last one Erdman and I walked away they tried to take advantage of me with my trade. I did my research so I knew what was fair, last stop was Nissan of Melbourne. I was walking around the lot and a man approached asking if I needed any help? He introduced himself as Doug. I told him what I was looking for and he walked me around to a few cars. He explained on the new features then we went on a test drive. After we got back I explained I had a trade and they offered me what it was worth. Their price was even lower on the new car. The whole process was smooth and I drove away in my new car. Thank you Doug and Nissan of Melbourne
I got one of the best deals of my life on a car at Nissan of Melbourne. Dakota, my salesman really went out of his way to help me find the car I wanted and to get me a great price. The sales manager, John helped me every step of the way also. He worked with Dakota to make sure I got everything I wanted. They are a great team and I highly recommend them.
I have been in the market for an SUV for a while now. I really liked the Toyota Rav4 and had my heart set on buying it until I stopped by Nissan of Melbourne out of curiosity and saw the 2021 Rogue. Dakota was the salesman who approached me on the lot and had an answer for every question. The entire staff was very knowledgeable and seemed genuinely interested in my best interest. They wanted to make sure that I would be able to comfortably afford this vehicle instead of just trying to make the sale. John was the sales manager and worked with me on price even though the market is different. He gave me more for my trade in than it was worth.I really didnt intend on doing business at Nissan of Melbourne, or buying a Rogue but now I will definitely be back and recommend my friends. Its rare to find honesty at a car dealership.
I am an over thinker, and I had a very hard time deciding to buy this 2010 Mazda 3 Sport car. I knew that I really wanted it, but I don’t know how to drive stick shift. I decided I wanted to learn in order to get the car, because that’s how bad I wanted the car. The company worked with me for four days, I came back every day looking at the car trying to decide what to do. They were very kind, and let me take my time. On the day I finally decided to purchase, I sent a message to my salesman that I was on my way, and he said he already had the keys, and the car was at the front for me. It was so sweet and it was the easiest transaction that I’ve ever had in my life when dealing with purchasing a vehicle. I want to give a huge thank you to all the salesmen that helped me with this decision, specially IVAN HAGANS that dealt with me through this entire indecision of mine! He even was kind enough to give me a quick lesson on driving the manual car so I could be confident enough to keep going. THANK YOU SO MUCH! I can’t thank you enough for your kindness and assistance!
Big thanks to Nissan of Melbourne and all the staff there. Everyone was helpful even though they were busy Dakota made sure to accommodate my families needs and really listened to our concerns to put us in the right car. We couldnt make up our mind until we visited Nissan of Melbourne, i had no idea Nissan made such nice cars until I drove the Maxima Platinum. We got more than our trade was worth and a gift card to sweeten the deal 😁 they stayed true to the advertising and were upfront about prices. No surprises, no gimmicks. Just straight forward business🤝. We will be back!!!👍
This was an indescribable experience. One of the sales managers tried his hardest to sell us a car which I originally had no intention of buying because I wasnt quite ready. He tried and tried, by lowering the price of the car and raising my trade in amount. We finally agreed to purchase a car. We had a great deal and were so excited.After we signed all the papers, a higher manager came in and told us we could not have the car for the deal we had already made! He would let us have it for another $6,000. Literally sick!. We were there for many hours only to Have our excitement dashed. An emotional roller coaster. I will never recommend this place. What they did was shameful! A total waste of time and energy. The big manager should have stuck by his other managers word. Especially after we shook on it, and signed all the papers. Disgraceful.They are HORRIBLE!
This is a Mom and Pop dealership which makes it so easy to deal with. No corp pressures. My sales man, Douglas Voit was great. No pressure, found what I was looking for in quick time. Start to finish it was all done and I drove away with my new car. I highly recommend them and Doug
Vince at Nissan is an incredible Sales gentleman! He is extremely knowledgeable of Nissan’s vehicles and is a trustworthy individual to do business with. All the staff at Nissan in Melbourne really go above and beyond to meet the needs of their existing and future clients. Danny, another Sales Senior is very knowledgeable and takes the time to explain all terms. Karen in finance also notably works hard to keep her customers happy. Overall I would definitely recommend this dealership to friends, family, or co-workers.
Dakota had great service and got us a good deal today. Spent his time making sure we understood what we were leaving with and we left happy.
Car buying can be a very stressful process, but when I went to Nissan of Melbourne Will was very nice and accommodating to my needs and wants in a car. They put me in a new 2021 Rogue that I love. I will definitely be back there in the future to do business with them and will recommend them to all my friends and family as well.
Doug provided the best experience I’ve ever had with buying a car. From the beginning he was knowledgeable in the Rogue I was interested in. He made sure that I received every discount possible and even got me more money than expected for my 2015 Rogue I traded in. While I was signing the paperwork, he made sure I had a full tank of gas and was very detailed in the cleanliness of the Rogue before I took it. GO SEE DOUG!!!! You will leave with a smile and money in your pocket.
The guy was very short with me, didnt come across as friendly or welcoming honestly if it wasnt for the maintenance package covered because of warranty 10 out of 10 would go somewhere else. Honestly makes me wish I had gone with a different dealer like Toyota.
Bought a used car from here and had a great experience. The sales guy Kelvin was great to work with. He was super knowledgeable and helped make it an easy process! 10/10 recommend!
In this crazy car crisis I was completely satisfied with my salesman Doug. He was very knowledgeable and patient with me. He has already followed up with us and if we have any questions he is quick to get back with us. We got a new rogue and we will be back for any other future car purchases.
I’m very pleased with my purchase at Nissan of Melbourne. Don’t be taken off guard by the bad reviews. If you put YOURSELF in a situation where the experience will be painful, it’s probably going to be bad. CLEARLY people don’t know how the car buying process works. Anyways, my salesman Clayton was really nice and walked me through the whole process to find the perfect fit for me, my dog, and my daily drive. I got a pre-approval ahead of time so I knew what I qualified for. The general manager was helpful as well with breaking down the numbers. The transition between talking to Clayton and going into finance was seamless. So ecstatic I got to walk out with my brand new car!!!! THANK YOU NISSAN OF MELBOURNE!!!
I went to this dealership looking for a new car and the sales man Kelvin found the perfect fit for me. Everything was quick and easy. Best experience Ive had buying a car by far!
Car was available. Then it wasn’t. Then it was available again. Then it wasn’t. Then it was but at a higher price with a new $1500 fee. Then it was you need to come into the dealership and purchase without financing despite being overqualified for this transaction (ran my credit knowing full well they weren’t selling me the car). I offered to wire full funds to accommodate them because apparently they were doing me a favor. Then it was the car is 100% yours as long as the guy coming in later today doesn’t buy it. Long story short. 2 wasted days trying to buy from a clown car dealership. Don’t waste your time and I dare them to respond with anything I said being untrue.9/21 - Response to the Dealer - Inventory? LOL. I called in 3 days before someone walked into the dealership. You asked me to wire funds and not take a loan which I offered to do. You asked me not to register the car in NY where I live but at an address in Florida and then I could buy the car. I agreed. Then you told me the car was mine if this person on day 3 didn’t buy it. First come first serve or you only sell to locals? Also not sure how you charging an extra $1500 after the initial quote which I have proof of has anything to do with inventory diversion. All good. AG of Florida will look into your shady bait and switch tactics.
I had a great experience buying a new car. I worked with Kelvin. He was very professional and knowledgeable. I hate going to big dealers but he made the process comfortable. Thank you Kelvin and Nissan of Melbourne!
My great experience began with a phone call and continued with a smile at the door. Vincent met me at the door and took me to his office. We discussed the options that l was interested in and found MY TRUCK on the lot! We took a solid test drive in adverse weather which sold me on the truck! We returned to his office and discussed financing options (Thank you guys) and I basically rolled with keys and a smile!!
Originally, my wife and I had stopped by the lot, after hours, to peruse what vehicles were available. To my surprise, Nissan of Melbourne had elected to stay open later to accommodate another buyer.I knew what I was looking for: a Nissan Rogue. After walking the lot only briefly, Dakota McBryar came up and asked, How are you doing? I told him what I was looking for...Next...we test drove one, found the one we wanted, and then worked through the sales experience. It was a pleasure to work with Nissan of Melbourne.
Kelvin gave me a great experience over at Nissan Of Melbourne, went above and beyond my expectations. Worked with me till the end. Thank you Kelvin and Nissan Of Melbourne you guys are awesome!
I dealt with salesman Clayton. He was very helpful in getting me into a beautiful 2018 Nissan Murano. Very knowledgeable about the inventory. There is plenty of inventory. Great experience at Nissan Melbourne.
Awesome experience! Vince (Sales Manager) was very professional and assisted throughout the entire process. I definitely recommend you go see Vince for your car buying needs. Nissan of Melbourne also supports Military Veterans which is very important to me. Thank you Vince!
This is a very good place to do business. The people are very pleasent and friendly. Very clean and well maintained facility. Service is also very well ran. They go out of the way to make sure your taken care of, couldnt ask for better service.
Terrible experience. They lured me in with a low online advertised price and pictures of the window sticker and then changed the price by 30% at point of sale and tried to use high pressure tactics with the sales manager, John, whose aggressive demeanor and unfriendly attitude killed our deal. Was ready to buy for listed price of 40k and they presented a sales receipt for 52k!! Told me to read the fine print online, LOL. If supply and demand is such that your prices need to be 30% higher, then simply advertise them as such. Unless you like false advertising and bullying sales tactics at the point of sale,, steer clear of this dealership.
Our experience was great, everyone always kind, considerate and attentive.Appointment emails, text and reminders are very useful and helpful. Thank You All.The staff at the service desk with the information breakdown of service typed on the worksheet are also very helpful. Thank You Again.🥰
Denva and Ivan were great from the start. John made me feel comfortable and had a great personality. Karen worked her magic and got my financing done with details that exceeded my expectations. 5 star service! Thanks everyone.
Dishonest salesman named John,was promised 22k for my trade in,and after a few hours of going back and forth because of a monthly budget which was met,went into bankers office where he started hitting buttons on the computer which was lowering my trade in value to make their profit. On one paper it had one number and on the contract another number. Not explaining clearly what was going on,I realized when I got home numbers were changed. I called and went there twice to get my car back and they told me no! I sat with the banker and he told me it was a tactic John uses which confused me. I contacted the BBB in which they have a C-rating which speaks for itself. Im filing a complaint with them and the attorney generals office of how they operate! And now I see they have my trade in marked up 9k on what they gave me!!
Quick and painless vehicle purchase. I highly recommend Nissan of Melbourne. Friendly staff and great selection. If looking for a new vehicle Ask for Gerald he was the best!! He answered all my questions and was very informational.
My son brought his vehicle in because the transmission was slipping, this vehicle he has only had for 11 months. When they told him they could not find the issue through their computer system he begged them to drive the vehicle. They head mechanic told him not to drive it because there’s definitely something wrong. They did not have a rental car for him nor a way for him to get home. He walked the 7 miles, upon the 5th mile he was mugged.My husband and I called the actual owner, Paul Pearson. I have never been spoken to in the manner this man verbally attacked us. I will never make a purchase with this location as they have no integrity. They want to make a sale but as soon as they do they don’t stand behind their vehicles
We went into Nissan of Melbourne to return a lease a few months early, since they reached out to us saying they had a high demand for the vehicle. Tim Lewis got us all checked out and was extremely professional and friendly. We did not feel uncomfortably pressured to purchase a new vehicle, and they understood our intent to drive an older paid-off vehicle until we could afford our dream Jeep. We appreciate the service and highly recommend this dealership to anyone seeking a new or used Nissan!
Vince the Prince (Internet sales manager) was amazing! I came in today because hes so genuine, personable...(and persistent), lol. I had a number in mind when I walked in the door and in made it happen. John went above and beyond to make the deal and ensure we were happy. Karen, finance, was great. This is the second time Karen closed a deal for me and there was full disclosure. She got me a great interest rate. Overall great experience today.UPDATE: Today I received my vehicle specific Vehicle History Report and the CARFAX 3 year Buy Back Guarantee. I called Vince and he helped me with my remote start over the phone... Im still getting great service!
Matt was fantastic! Very professional! Both my courtesy drivers were excellent also. Will definitely continue bringing my car here for service^-^
Ivan was such a great help with getting me into a new vehicle that worked for my family.
Waste of my time! They offer me a price online then suddenly the price was $9000 more when I made thrip over which was an hour long because of adjusted price or whatever BS. In they’re website the price is also $9000 less than what they want you to pay. I was in communication with someone filled out a credit application online and told them exactly what I could pay and how much I could put down and everything. I would not be buying a Nissan anymore they’re sell practices are garbage.
Buy or service your car somewhere else, this place is a mess. I was supposed to receive a call the day after dropping my car, I ended receiving a call at 6pm by the front desk lady that had no idea what was going on so I was put in hold for 37 minutes, then the courtesy driver was at my house and didnt know why. The whole organization is a soup sandwich.
Everyone was very helpful...and glad I had the option to get vehicle vacuum and wash without appointment
Ivan was super helpful and super kinda. He was very knowledgeable and very professional.
They were polite and even offered me a chair outside while I waited.
5 STARS if I could give 1000 STARS I would. The sales consultant Gerald is one of the best sales consultants Ive ever worked with very nice and very helpful he knows all about the Nissans. Sales consultant Doug was also very nice and helpful,and lets just say Jon the finance manager was great and he worked to get the best deal possible for us and he was a super nice guy. So what I guess Im saying dont hesitate buying a vehicle here they will treat you right.Thanks you NISSAN of Melbourne for the awesome 2021 Rogue my wife and I love it.
Unfortunately they are too slow with the service appointments. They give priority to oil changes. I went in for 60,000 miles service and was told that it will take 4 hours. In their defense they offer a shuttle service. But, I couldn’t wait. I went to Vero Beach and the service staff was extremely friendly and accommodated my request. In addition they got approved from the company to not only do the service work but a fullset of 4 brand new tires in about 1.5 hours. Great service staff.
Even though I did not get a car, Gerald was still more than willing to work with me and worked well with my dad. Honest and Professional. I also want to give kudos to Doug he also helped me out, he was relatively new but still had a good grasp of what he was doing and talking about. Two great professionals!
Stay far away from this dealership. Easily the worst customer service I’ve ever experienced across multiple brands and dealerships, it is clear management does not care to fix this just from the reputation this dealership has in town.After being on hold for an hour, the call operator picks up the phone and asks if I could “hang up and call later cause you’re clogging up the line”. On the day of my service I called for my “courtesy pick up” at 4pm to which I was told the driver was on the way. Note: I was 2.2 miles from the dealership which usually takes 10mins (from the dealership to down town Melbourne if you’d like to confirm). The driver shows up at 5:20pm and tells me “we need to drive across town to pick up another customer”. True to his word, the customer was 30mins across town during rush hour. Finally got back to the dealership at 6:15pm to pick up the vehicle. I realize my mistake was not walking to pick up my car. By the way, I hope the other customer that got picked up also leaves a review to talk about how he was on hold for 45mins trying to understand the status of his vehicle.Full disclaimer: the service customer facing staff was extremely professional and understanding. The shuttle driver was understandably frustrated that he got assigned two pick ups 30mins before his shift ended. I feel bad these employees have to work at such a poorly managed dealership.I will not be spending another dollar at this dealership.
Had a great experience…Gerald was who I worked with and found me what I was looking for after looking so many times. Couldn’t have asked for better finance guy. If you go there see Gerald and work with Danny (manager) and MK (finance) they rock. I wouldn’t talk to another manager other then Danny. He will not BS you like some do.
Scam alert - my mom went here for a check engine light. After charging her $240 in diagnostic fees; they said a rodent had chewed up the wire harness and it would be $1,800 to replace.After closer inspection and a second opinion, there was no damage to the wire harness and no indication of a rodent infestation. Even if there was; replacement of the wire harness is like using a nuke to kill a mosquito.
Denva is the best! I was not expecting to go home with a new car, but I ended up with a car better than I could have imagined within my price point. Will always come back to Nissan of Melbourne. Happy with my new 2021 Altima!
Just had my truck serviced could not be more pleased. Christy was super professional and helpful. I got a complementary truck wash. Nissan of Melbourne service department 5 starsThank you again .
As usual the service department is excellent. Phil always contacts me quickly with any concerns, gets the job done on time and is always helpful.
I had one of the best experiences getting a car with Vince he made it fun and he was very knowledgeable and explained everything about the cars I tested.
My whole experience with Doug was awesome. He was knowledgeable and helpful and got the deal done. I have bought many cars at your dealership and this was the best experience yet.
Excellent customer service, answered all my questions and left me and my family happy with my purchase.
Our 1st time as a Nissan lessee and it was a wonderful experience all around. Tim Lewis was an excellent representative for Nissan sales. We received all the specials that was offered and shown the way of operations for the care of our car. Thank you Nissan in Melbourne, Fl. for meeting our expectations. A dealership that cares for their customers needs. :)
Just purchased a 2018 Nissan Sentra from Nissan of Melbourne. Excellent customer service. Staff is amazing, knowledgeable and helpful. Thank you for a smooth fun and exciting experience. If your looking for a new or used car I would highly recommend going here.
I hate the cat buying experience in general but they are really going their best to accommodate my outlandish request and make me happy
John and Danny are OUTSTANDING! They made the process smooth and easy- and I my husband and I left with 2 new cars, fairly priced with priceless service... I highly recommend Nissan of Melbourne We are so glad we chose to purchase with them !! THANK YOU THANK YOU THANK YOU
Just had the best car buying experience I have ever had..the staff at Nissan of Melbourne Fl were great..Vince Wallace was our sales specialist..he was great..not pushy..knew his stuff..answered all our questions and got us a great deal. From start to finish we were made to feel like part of the family. Already thinking about maybe trading in a second car. Go see Vince Wallace!!!
Very professional and very helpful getting me a deal
Kristie Kaplan the Service Representative was very informative and helpful. She was also very knowledgeable.
My in laws are older hard of hearing and ask lots of questions our salesman Max was awesome very patient and explained the process and every forms they were signing, multiple times we got what we wanted for the price we wanted. Very happy with Max our salesman 5 star all the way.
After my car was totaled in an accident, I went to see the available vehicles at the Nissan of Melbourne dealership and was assisted by a kind salesman, Denva. I was originally thinking about a lease, but soon realized, that would not fit my budget. To make a long story short, Mr. Hudson, the General Manager went to great lengths to help me and I left with the vehicle that fit the payment I needed. Not only that but, with all the Nissan safety features, I actually ended up paying LESS for insurance. Denva and Mr. Hudson are a credit the Nissan brand and to the dealership at Nissan of Melbourne. By the way, I LOVE my new ROGUE.
Very Disappointed!!! I was told at closing they would hold a vehicle until the next day, they texted me the next day asking what time I would be there to purchase vehicle arrived at 3:40, came to an agreement waited to get with financing ( I was qualified) got into financing at 7:40 did hard credit check ready to sign papers and it was not on the vehicle we discussed, drove, and negotiated on. They said they sold that vehicle that morningBait an switch!!!!Horrible Horrible HorribleWOULD NOT RECOMMEND THIS PLACE TO ANYONE!!!
A word of warning to anyone who gets their vehicle serviced by Nissan of Melbourne.A week ago I had them do a full 100,000 mile check up where they replaced the spark plugs. The service technician did not place all the connectors back into the car to mount down the air intake manifold (minor). They also left a bendable magnetic bolt/plug extractor in the engine compartment that wrapped up in the internals, took out the radiator and subjected the components in the compartment to thermals well out of specification (major). They initially claimed it was not their tool, but less than 24h later they admitted it was and their fault.Their offer was to just replace the radiator fan and motor plus the electrical box and lines to said radiator. No warranty, no guarantees, nothing on all the other components under the hood that potentially been negatively impacted by the heat or a bendable metal rod bouncing around under the hood. Everything else is fine, trust us. Sorry that trust went out the window already.Am currently still talking with them in good faith but after lackluster progress in them providing an acceptable resolution am exploring other avenues if the situation warrants it. At this point, they just seem to want to get the vehicle good enough to drive far enough for it to make it off the lot and wash their hands of this. Something goes wrong 5 miles down the road, I am on the hook it seems.Updates to the review as of May 8th:Along with the replacement of the radiator fan and motor, they also needed to replace the electrical junction box to the radiator. So now along with very potential heat related reduction of the components under the hood, there is also now the chance of electrical issues down the road.Requested a limited two year warranty of the engine bay from the shop and was denied. Also requested $550 off the $1800 initial service to cover work loss due to having the car in the shop for almost a week awaiting parts, having to go to the shop several times and time with legal council. The $550 was also denied. The request of the $550 was due to them telling me that this will not cost me anything. Eric Bush should of also said asterisk after that statement because it was just more bull.The above requests were after several times where I caught them lying (changing story) and not addressing all the issues.For example, after waiting the week for the parts to come in for the radiator, was called and told the car was ready. When I got there to pick up the vehicle, I look over the list of things they did and saw no oil change. When asked about it, got Oh you want the oil changed too?. Dude, because of your tool taking out the radiator, the engine got super heated and you did not check or change the oil?! The oil was practically sludge when I checked it in front of them. They actually wrote on the new repair invoice that the oil was changed as a courtesy for customer. Sorry, it was not a courtesy to catch them half-arsing the repair of the damage they caused.Long story short, do not get repairs done here unless you also budget a lawyer and financial loss into the repair quote if they screw up.
Shopping for a car can sometimes be a stressful experience, but our recent trip to Nissan of Melbourne was the polar opposite. We were met by Clayton, and instantly felt like we were in good hands. Extremely personable, funny, and energetic, Clayton made sure that our time spent with him was nothing but exceptional. He took my boyfriend and I on a test drive of our desired vehicle, and told us the great features of our new car. He was very easy to talk to and it almost seemed like we were out driving with a friend. Back at his office, he quickly got the necessary information, and discussed some financing options with us, while asking more about our interests and life in general. We were amazed by his professional demeanor and work ethic. Next we met with the financing officer, MK, who was just as personable and efficient as Clayton. Before we knew it, papers were signed, our car was freshly detailed and sparkling, and we were saying our goodbyes. Clayton made sure to check in a few days later to ensure that we were still in love with our vehicle and no further questions or issues had arisen. I will forever remember our experience that day, and sing their praises for years to come!
Had to have a key fob programmed. Work was completed in about an hour
Be aware of false pricing. They dont care about how much time youre there. I wouldnt go there again if that was the only choice I had.
Matt Knill my service advisor was very helpful in making sure my car is safe and in tip top shape.
Easy to schedule services and done on time, as promised.
Karen from finance, David the sales manager, and Clayton from sales were amazing in helping me get into a car I love! Thank you guys!My experience was good, but I’m editing to let you know that my trade in hasn’t been payed off yet, despite reaching out multiple times.
I was very happy with vince. He went above and beyond his duties. I would recommend your company because of the customer service I received.
Everyone is friendly and down to earth. Thank you Matthew! Quick service and I did not even have an appointment this time. After working all night, you guys made my morning simple and easy.
Svc staff were great
Gerald was awesome! He got us the car we needed quick and painless experience. 10/10 would recommend him and this car dealership.
I went to the Nissan Dealer with my girlfriend to find the car she was looking for. To sum up my experience at the dealership in one sentence, I’d say it like this. Clayton will take care of you. He definitely does not fit the typical “dealership salesman” stereotype and truly cares to prioritize the customer over anything else. He did not stop working until we were 100% satisfied with the transaction and can say with confidence that if you’re in the market for a Nissan, you can be rest assured that he will go the extra mile during your vehicle acquisition endeavor. My girlfriend purchased a 2020 Nissan Rogue Sport S and we can’t be more excited. Thank you Nissan of Melbourne and thank you Clayton!
What a great experience! Best weve ever had when buying a car! Vince the prince is a great guy, funny, personable, attentive. We will be back if and when we decide to trade my Juke.
Super happy with the service at Nissan of Melbourne. We worked with VINCE! Seriously, awesome guy and helped us get into a car better than we even thought in our budget. This is our second car from here and Vince made it an easy and stress free car buying experience. Thank you Vince, Danny and MK!
Hello everyone 💕, I was at Nissan of Melbourne December 19, 2020 and I was very happy the way my niece and husband got treated, Larry did an amazing job getting the perfect car and deals for my family. And Rich did good with the finishing of the financial part, we came out of Nissan so happy 😀, I definitely will recommend Nissan to my family and friends. Happy Holidays everyone 💕
Christy was fantastic. Helped me get my car back on the road at a minimal price. So very much appreciated. Also spoke with Samantha Sam on the showroom floor and she was as nice as she could be. May end up getting a new car with her help.
First of all, I’d like to say thank you to the staff of Nissan of Melbourne for making me feel welcomed. Especially a nicely dressed young man named Clayton that helped me take a look around the lot! This was my first time buying a car from a dealership and someone totaled my car so I was in desperate need of something to get me to and from my job. He was extremely knowledgeable, patient, and helped me find the car that I loved. He showed me all of the features on both cars I test drove came with and how they work. I was very surprised with how nice and friendly the Nissan staff considering the dealerships I’ve been to earlier that day were extremely rude and pushy. He walked me through the whole process and how I could go about getting my new car, which made everything a whole lot easier and avoided a lot of stress and anxiety. We figured out the payments together and I went into a back room where this other nice man helped me make sure I got the packages I needed to stay safe In my new vehicle. I was about ready to call it quits for the day with getting so frustrated going to dealerships, but I’m SO happy I stopped at Nissan of Melbourne. Thank you for making it an easy decision Clayton!!!!
Best service shop! Quick service & clean shop. Special thank you to Phil & Eric for getting me back in my car so quickly!
The required task was performed satisfactorily.However, My wife and I did not feel safe there. Customer’s and staff were walking around without masks! Sales people were not all or always wearing masks! If they did there nose was exposed! Personnel were friendly and helpful but not careful! We did not use waiting room nor did we use restrooms although we needed to use facilities, we both have medical conditions! We borrowed a chair and sat next to cars being sold to avoid potential exposure! To make matters worse, there was a sign on door that said that masks were recommended but not required... SHAME ON YOU! My only reason to returning for service is because in order to get the free oil change that comes w the car we HAVE TO COME THERE!
The customer service, was very professional and welcoming and very detailed in the proformances of my vehicle, I leaved there very satisfied and confident that they had taken care of my concerns very appreciative.
Everyone is very friendly and efficient. Keep up the good work.
Everyone very helpful, answered all my questions...I was very impressed!
As I was working with the internet sales manager before coming, I expected to meet with her when I arrived (we supposedly had an appointment). Instead, I was told she was in a meeting and the sales person I was assigned (after prompting from other sales people) told me he worked closely with her. Instead of treating me like an internet customer, I had to haggle as normal with the sales manager who only got close to the internet price at the end.
The time was flexible, the service was friendly but the price of labor and the parts isn’t what I call budget friendly. I ended up getting the same repairs cheaper at another shop. Great service not so great prices.
Thank you to Christie. She was great in handling my visit. Everything went smoothly.
Amazing service gerald was our salesman he took care of us well from start to finish!!!! He was patient and kind and thats one of the most important things when buying a car. We appreciate the negotiating and our time. Definitely needs a promotion.......
Great experience dealing with the Sales consultant Vincent. Very knowledgeable, patient, and understanding. You want transparency he is the guy to see.⭐⭐⭐⭐⭐🚘
I went in trying to decide between a new car and a used car, since with sales and promotions going on, I wasnt sure which would be a better deal. I feel like as soon as the new car was brought up, I was strongly steered towards that option. They were evasive about the actual payments I would end up paying on a used car, and brushed off my concerns with oh, itd be a higher interest rate rather than providing an actual number. I ended up talking with the finance guy with the license, registration, and insurance for the new car already printed out, which made me feel pressured into agreeing to it. I ended up getting the new car, but I feel like I wouldve preferred the used one.
Vincent and Finance did a wonderful job getting me into a new 2021 Nissan Versa so happy and exited
Salesman was very nice. Unfortunately, the general manager was very rude. Definitely will never go back!
Nissan of Melbourne is a great dealership. Our salesperson was Vince and what a great experience we received. He is definitely knowledgeable and goes beyond customer service. He is not the typical pushy car salesperson and you need more people like him.He gained our trust with his outstanding personality, we left feeling like we got a great deal which is not typical. This guy needs to be cloned!
Service is very slow. Takes 1 plus hours to do an oil change and tire rotation. No CDC guidelines being observed. No employees wearing masks, no social distancing protocol in waiting room. Seats lined up arm to arm. Also there is nowhere to sit outdoors to get away from everyone in the waiting room anymore as gazebo is in need of repairs. If the service on my vehicle wasnt free, I wouldnt go there.
I brought my SUV in for a transmission fluid change. The service guy gave me the cost and I was not aware that there was nearly a $30 waste disposal fee additional. When I had called a few days earlier to set up the appointment and to find out how much this was going to cost, they should have told me about this fee. Other than a long wait the service was OK.
Hands down the best car buying experience weve ever had! We were assisted by Clayton Jepsen who, not only found the exact vehicle we were looking for, met our price point, and took care of our previous lease but managed to make the entire process enjoyable. Normally car shopping is met with some trepidation but between Clayton and the rest of the Nissan of Melbourne staff, we wouldnt consider going anywhere else for future purchases!