They are a great family business that is friendly, prompt and takes pride in quality work. I had a smaller paint job done by them and they went above and beyond to make me happy. I would recommend imperial body masters for there quality workmanship!

Took my car here for body work after it was recommended by my dealership. They had my car for a little over a month and never once did they call me with updates or a status on my vehicle. When I get it back, I noticed the paint was bubbling and chipped. I had to return my car back twice to them to have it redone. When I finally get it back, my car, which was less than 8 months old was completely dirty. My cream colored leather seat were visibly dirty as if they did not cover the seats and there was dust/paint residue everywhere. I don’t expect them to detail the inside of my car but at least clean up after yourself. Would not recommend.

I drove my 2011 Jaguar XJL in for a quote to paint the fading hood, and was told my car was too old for them to work on.I called later that day and asked what is the cut-off year or age for cars that you are willing to paint? I was told there is no cut-off. I informed the lady about what I was told when I visited that morning,and she replied if the car is older than 8 years then we must charge for the estimate. This is not what was said to me when I visited.I dont know what is true, but something didnt feel right about the whole experience.

Amazing work on body repair!! Thought my car would never look the same again. Now I say, what accident? Extremely happy with repairs. Love the staff as well. Highly recommended!

These guys did a bad job on the painting of my car. I had an accident and my insurance pay them to get the job done. Like a month after I notice my paint was flaking near the edge of my passenger tire and also whenever a little rock fell in the front of the car the paint would get damage right away. I have many other issues but some others I was able to fix with them. anyways I put an aftermarket intake in the car professionally done and this guy Randy blame it on me that the paint damage was done because of that. He make me pay him like 300 cash of record to get the job done again. The insurance couldnt do anything since I chose his store which is off network with them. I didnt know back them things work like that. So the warranty for the job they did was with them and no longer protected under my insurance. Anyways I just wanted my car fix ASAP because i was paying for car rental while it was getting painted again. I couldnt prove It was a bad paint job from them so I pay the 300 and got it back a few days after. I was happy they repainted the whole thing again. Well, thats what he said but here we are again. Paint is flaking again once more on the same spot and many others. If you ever read this Mr. Randy here is my proof that your guys did a bad job because like I said. I drive a lot and the OEM paint wasnt as bad and yours is. You guys are probably using some cheap coating. I dont wanna deal with you guys no more for the paint but now im gonna have to find some other place to paint the front of the car. Thanks for your cheapness Sir.

Professional, family owned body shop that has been in Melbourne for over 30 years.

Had flaws when getting my truck repaired, they were more then willing to take care of anything I was not satisfied with. Exceptional!

They do top notch work and reasonable rates. And get repairs done in timely fashion

The people at Imperial kept in constant contact with me. The work they did on my front end and rear end was fabulous and they had it done ahead of schedule I would highly recommend them.

Love these people. I go there often for work. Always friendly always helpful

Randy and his team are so terrible I wish I could give them 0 stars!!!! They do not even deserve my one star. They did an absolute terrible job on my vehicle and I would not recommend this shop to anyone. Bring your money elsewhere because this shop definitely is not the place!!!

Someone backed into my VW Golf at a traffic light. I was recommended to contact Bob at Imperial, their service was great. I received my car back and it is perfect. Thanks for the great service.

Absolutely terrible body shop. They’ve bought out all of the car dealers to do their body work but trust me that doesn’t mean they are good. Got our car fixed here and it came back with more damage than we had dropped it off with. The paint job was also done very sloppy just like other reviews mentioned on here. Please don’t ignore the bad reviews and waste your time or money here.

Excellent work, and they are the masters at matching and blending paints. Some reviews quote bad customer service, I had a great experience, even bringing my car back for a minor mistake on their part. They made sure everything was done right and that I was happy. As the owner told me “if you’re looking for the cheapest body work, we are not the shop”.

The best body shop in Melbourne FL.... I just got my 2015 Silverado repairs performed there and I could not be any happier.... Thank you very much for taking care of my vehicle and providing me with exceptional service 👍🏻

They did a sloppy job on the paint. They left a chunk without paint where water and rust could possibly get through and so I took it again and they just sanded it down and painted over it with what looks like it could be white out of how sloppy and terrible it looks. Wish I could post a picture here but contact me if you would like to see.

The best auto body place.... owners are as nice as can be... very helpful and took care of us so well we came back again... hope no more.... lol.... so if your looking for an body shop this is the place to go. Thanks Randy

Great work and excellent service! They keep you up to date on what is going during the entire process. Highly recommend!

Honestly, the owner takes pride in this business. He returned my car to me in tip top shape. Definitely definitely definitely recommend this shop for your BMWbody work. You wont regret it. Randy is awesome! :)

Highly recommend for BMW and VW work. They are very honest people and mean well. Thanks for all the help.

They did an excellent repair on my Kia and they coordinated well with the insurance company. Basically, they made the process easy. The work took longer than similar body work done at other shops in the past, but if the choice is speed or quality, quality wins.

Havent had a chance to try this establishment. That being said, I called for a quote and they were extremely polite, helpful, and professional. They are also the only certified BMW body shop in area. I know, my BMW dealership sent me here. I plan on having my body work done here in the near future.

They took such great car of not only my Van but me.

Im employee at a local vendor and use this business all the time for paint related repairs on clients vehicles. Not only is this family owned and operated business. They do excellent work and always return the vehicle in tip top shape. If a mistake is made or workman ship defect is found it will get corrected and taken care of no question asked. I refer all my customers to this business for any body/paint repairs. Disregard the poor reviews on google. If you want the vehicle fixed correctly and avoid aggravation this is the place to go. They will do what they say and will fix it right the first time.

Great service and quality work. Will be doing more Business soon.

Very honest and wonderful body worker called body mass before a reason a lot of car dealers only use them and I will only use them thank you Bob and Randy at imperial body

The owners treat you right and take good care of you.

Only the greatest body shop ever

A little hard to find. But they do good work.

Always been good to me.

Great guys and great results!

Top quality done all my work and will always top rate business and owner Randy Sr friendly person listens for your needs and if theres a better way hell let you know

They fixed my car Welland in time for the estimate. Cant ask for more.

Expensive and rude over the phone

Do not go here if you want a place with friendly staff, the staff here are some of the most rude and disrespectful people i have ever met

STAY AWAY. MOST RUDE PEOPLE IVE EVER MET.

Issue resolved

Didnt have work done so I cant speak to quality, but customer service is not a strong suit...