My daughter leased an Acadia from you a few years back and her experience was very good so as we were in need of a new vehicle and after making an appointment with Charlie we decided to stop by on Monday August 23. We were early and very surprised to see how busy you were. We met with Charlie and he was already working with another client but after telling him our situation he showed us a Terrain and let us test drive it. We told him we were there for the lease special because our 2017 Equinox had been damaged from a recent storm and totalled out but because we had not been in a lease for over a year he wasnt able to give us the payment we were expecting. We left and thought about it overnight and stopped back on Tuesday evening to meet with Charlie again. The Terrain we had looked at was still there so we agreed on a payment and started the deal. Charlie went to have the car detailed and found out that it had been sold. We thought we were done but with his managers approval Charlie worked out a way to give us in an upgraded color change that was satisfactory with us for the same payment. Charlie was very professional and friendly and spent the time with us that we havent been used to with dealing with the car buying experience. He understood our situation and put no pressure on us at all. He explained everything in detail and we actually felt good for a change after leaving the dealership. The finance process went very smooth and didnt feel pressured at all. Overall, it was a great experience!

Adam is an EXCELLENT car salesmen @ Medina Buick & GMC. Very thorough and makes the experience fun. Loved the banter going on between employees throughout the work day, it makes for a fun environment to be in.

I always have a wonderful experience at your dealership. Both Ian and Jeff are amazing guys to work with, went above and beyond to help me get the right car for me. I would HIGHLY recommend them!! Neither of these men can leave this dealership, EVER!!

Eddie was great and knew exactly what would and wouldn’t work. He was able to lower my car payment with very little down even with all of the negative equity that I had. I am very pleased with the whole experience.

The experience was exceptional throughout the entire process. Adam was great, no pressure and exceptionally helpful. Dean was great during the final process and paperwork, which was fast and painless.

Best of the Best for a Reason. My salesman, and the whole staff were accommodating and addressed my EVERY need, all done in a timely matter. You guys rock!

Needed to get my vehicle serviced before a last minute trip. The service dept. was able to squeeze me in at the last moment. Thanks for responding to my request for service ASAP.I can now take my trip knowing my vehicle is in top notch shape.Mary in the service was very helpful.

Mary and Adam always help us resolve all our issues. The work done is top notch and we will never go anywhere else, because your teammates are your greatest assets.

Adam and Chuck are always professional and care about their customers as if they were family. I know they are always looking out for me and my best interests when leasing a car. As a family, collectively, this is the 6th car we have leased from Medina Auto Mall. I hope to stay a life-long customer!

Routine service visit, handled in timely manner. Service rep answered my questions, and, she was very courteous!Been coming here for many years, always pleased with the service!

Friendly and welcoming environment, The sales rep was very informative and I love the car he sold me.

Had the best experience buying a vehicle from Medina Auto Mall. Tim our salesperson was the greatest. He was very professional and attentive to our needs. I would highly recommend buying a vehicle there. Short and sweet. Didnt take hours to get it done. Very satisfied.

Our salesman, Ian Gant, really took the time to evaluate what my wife was looking for in a car, and even with low inventory was able to find a car that checked all the boxes. We are pleased with the purchase and the team at Medina Auto Mall

I came in because of a coupon I had for an oil change and tire rotation. Service Rep made note of the coupon. However the mechanic did not do a tire rotation. I have some scuffs on my front rims and they are still on the same tires. I called and left a voicemail after I got home. The whole point in the coupon is to get the service. Still no call back or resolution

Prompt and accurate service, I wish other dealerships had this amount of professionalism

My experience was good, staff member listened and understood the problem, and the technician was thorough. Biggest delay in getting my car back was having to wait for the part.

Great time with Mr Todd Costello, showing us the GMC Acadia we purchased, taking us on test drive, putting together a very good deal, & patiently working with us as we gathered needed information & a down payment. Financing was terrific & very transparent. And we LOVE the Acadia!!

Always appreciate their top not having work and customer service.

Helpful from the start and got us into exactly what we were looking for!

Everyone was very helpful and polite from the front desk, to the salesman, the sales manager, and so on. It was a very good experience and I find no reason why I wouldnt always come back to Medina GMC in the future.

The staff was very helpful knowledgeable and extremely nice

Everyone was Friendly and Helpful. Didnt feel pressured into anything. Relaxed environment made the difference for me. Had an appointment at another dealership after talking with salesman Julio Novoa Jr. I knew I wanted to do business with him so I made the decision to go with Medina Auto Mall. A+ class all the way.

The woman at the service desk, Tori Moore, did an EXCELLENT job of taking care of our needs. It was an emergency repair with no advance appointment and the service department fit us in and completed the work in good time.

Jack was very personable and made it easy to select a vehicle that would fit us best with an upcoming family. He was very upfront with everything and worked the deal the best he could.

Service was easy to schedule. Service was completed in the time frame given when I arrived. Everyone I encountered was pleasant and helpful! Medina dealership is bright, clean and welcoming.

Brad White, was awesome. He was not pushy and he was very patient. We had a unique situation and he was so understanding. One of the best car buying experiences I have experienced.

Heard an inappropriate conversation. Salesman conveyed the attitude of not caring if he sold a vehicle or not.

As always excellent service done right the first time

In the past, my general opinion of the way women have been treated at car dealerships has been very poorly. This was not the case at the Medina Auto Mall. Both my salesperson, Brian, and the finance manager, Roger, spoke directly to me even though my husband was present. This level of professionalism was unexpected, but very appreciated. I would definitely recommend Medina Auto Mall for a positive experience.

Went in to drop my car off to get rust proofed the guy was not there he called off he was sick so I end up staying there for a while and they finally were able to help me out then it took an extra day to do it try calling kept getting the runaround to find out if it was done and finally the next day they called me as I was driving it there to drop the rental off to see about my car bad communication

Had an appointment set up today to look at a Camry that I set up yesterday. Glad I checked the listing before we left because I noticed it was removed. I called and they told me the car was sold...right out from under us. Had issues in the past with them before as well looking to get a cheaper payment with a trade in and they saw how good my credit was and wanted to nearly double my car payment when I specifically told them we wanted a cheaper payment then what we originally had. Would not recommend this place to anyone. It’s all about sales. They don’t care for the customer and what you want...it’s more for what they want.

Joe Martin was excellent - easy to deal with and very accommodating!

Good. Staff courteous and professional. Wish maintenance didnt take so long, especially since I have to wait. The current scheduling system does not allow to arrange for loaner vehicles. Tried calling, but it to was automated.

Went in to check out a dodge charger, seemed nice at first but when talking about my trade in I was offered not even SCRAP prices for my 2007 (very well taken care of) dodge charger.Once offered the 300 bucks for my trade in, I told him the car values at around 3,000. He quickly offered me 3 but still told me Id be looking at high payments (725) Doing the math thats around 44,000 for a 28,000 dollar car.I felt very brushed off and was not even asked if I had a down payment. Just assumed all I had was my trade in. I had 6,000 ready to go down.First time stepping in there and it will be my last. Very unprofessional.

After posting a not so good review I had contacted the used car manager, Mr. Jeff Soukup, as directed by the owner in the comment below. As we talked he mentioned that I should have contacted him first before leaving the review. And he was totally right. Jeff was super nice and polite and assured me that the problem with my vehicle will be corrected. As of right now Im giving 4 stars. For them to be willing to take the truck back to have it looked at is huge, as most of you all know most used car dealers would give you the once its off the lot, you own it deal. So I am very appreciative of that. I will update review further upon completion of the repairs of my truck.

Mary Looks was great! She help me get registered and took care of me like I’ve been a longtime customer. The replaced part looked excellent too!

My experience with Brian was fantastic. He was knowledgeable, and was able to help me get an incredible deal on my lease. Everyone from the receptionist to Roger in Finance was kind, courteous, and eager to help me get in the vehicle I wanted at a great price.

Medina Auto Mall service is second to none!!!Everyone in service is upbeat and friendly.They are attentive to my repair needs.They fix it right the first time.A Great Experience!!

Both Tims were awesome. Tim Hartnett went above and beyond to help my mom find the perfect car. Great experience overall.

Julio was very kind thoughtful. He answered all my questions. He was not overbearing. He new I was getting uncomfortable due to my recent total knee replacement. He offered a more comfortable place to sit while waiting for loan papers. I am very pleased with the dealership.

Fast getting remote start and recalls done ! Missed Toya but guys did great too lol !Love that my car got washed toooo

The service advisor was nice. It was an oil change and recall check of the center seat belt. It took 2 hours which seemed long. The advisor said it took longer because of the weight in the back of the truck. Three shelf units and 4 bags of sand. When I went to get the truck to leave they left the temp. Floor cover, seat cover, no wash placard, mirror hanger in the truck. This should have been removed so I didnt have to clean up after them. Ill get oil changes done elsewhere.

We love your dealership. Tim has been our sales person for years and he is so helpful and we will be back again & again. We love feeling part of the Medina Auto Mall Family.

It was a good experience. Of course, I was nervous but the salesman, Ian calmed my nerves. Asked me questions about what I was looking for. We talked about what I needed in my choice. Asked how much I drove. He didnt make me feel like an older buyer. The manager Pete was also very kind and wanting to make the experience comfortable. The finance gentlemen and his trainee asked the right questions also.

My truck was not put back together properly. I had to go back to the dealership to have the running board put back on. Nothing was offered as compensation for my wasted time just an uncomfortable conversation with the service representative. Additionally, I was hassled about my free car wash. The total experience needs improved.

Spoke with Andy, he knew about my problem, scheduled a pickup of my vehicle, and had my truck same day. Outstanding service as always

I brought my truck in because it’s over heating & my mirrors will not fold in. I was told nothing was done. The second I left the dealership, my truck overheated.

The salesman was very understanding of our particulars and went the extra mile to provide the best experience we have ever had.

My wife and I just purchased a 2021 Acadia here and it was the best car buying experience weve had! Julio was our sales consultant and he was absolutely fantastic. He made us feel comfortable like family and really helped us find something that met our needs as well as budget. We look forward to working with him again in the future on our next car vehicle purchase!

Just purchased a 2021 Acadia from MAM.Our salesman Hugh Crouch couldnt of been more helpful in getting us in the vehicle we wanted. I would recommend MAM and Hugh to anyone looking for a new ride.Thanks Again Hugh !!!

I never even got to do business here. Spoke with someone on facebook about them buying my hyundai. Gave them all my cars info, and answered their questions, they set me an appointment. Drove almost an hour to sell them my vehicle during a huge buyback event. Upon arriving, Jeff sukoup made it clear they had no interest in buying anything not GM. Didnt seem to care at all and instantly turned me down and went back to doing his business. I made a comment on their facebook about how they arent buying anything other then GMs which they quickly deleted. They should post if theyre only buying GMs instead of wasting peoples time. Seriously id like to know what they got out of making me an appointment and wasting my time. Worst dealership experience and theyll obviously laugh off this review because Im not a potential customer to them anymore. Unprofessional

I came in for routine oil change and tire rotation, and thanks to the full inspection, they found that my air filter was full of pollen and a nest, so they cleaned it out and replaced with new. I was even able to use a loyalty coupon to save a couple extra bucks.

Great experience at Medina Auto mall and Paul Toth is very professional and we are very pleased with our deal! Would definitely recommend!

All went well with my first visit to Medina Auto Mall. Had oil change and tire rotation done on my Encore GX. Everyone one was very friendly and courteous. Work was done in a timely fashion.

Jerry was very helpful, he answered any and all questions I had, and went above and beyond to help make my purchase possible.

Dean Mallernee going out of his way to help get my car in was a phenomenal example of customer service. Thanks Dean!!!

Renee was great! She made the buying experience fun while working to meet our needs.

It took 3 months before my truck arrived and Ian kept me informed the whole time. It made the wait less of a stress.

Brad White is a great salesperson and all around nice guy. This was my 2nd time working with him and I appreciate all his efforts and work to help get me into a newer, nicer car at the same price with a low down pyment

Always professional courteous and expedient

Always a great experience. The only dealership our family has used in ten plus years

The car was serviced and washed and returned to me within an hour. The service department is both friendly and efficient and I have had excellent results when the car needs some attention.

We worked with Adam directly and he was beyond accommodating and very helpful. Not only him, but the entire staff was excellent. We worked with this dealership on a recommendation (we live in CT) and Im glad we did. We got majority of the pre sale stuff out of the way via email and phone, and when we drove out there the transaction was seamless. There were zero hiccups and I have to say, I was very impressed. Full discloser, I cant stand working with car dealerships. I have never liked the way I was treated at them (and Ive been to a few for vehicles) and always felt like a number or just another sale. This place broke the mold. I cant say enough good things about Adam and the entire staff. There is no question in my mind, I will be going back for our next vehicle and have zero problem making the eight hour trip. Its well worth it!

Helpful and friendly personnel. Julio was great. Never forget the 911 Julio! Thanks the Lapointes!

I had mentioned to the service department that there was a problem with my right rear window. It would open up halfway by itself during my driving, while it was parked over night, It would be OK as I was going into my driveway and stopping at the mailbox, i would then drive the rest of the way into the driveway and get out of the car and then would notice that the window was halfway down. I had the car given an oil change and tire rotation and evidently the service people did not have that same problem. I had forgotten to mention that problem to the service people then, I called the a week later and explained theproblem to the service department. They asked me to briing the car in, which I did. They had the car for a week and i know they worked very long. i picked the car up on last Friday and have not noticed the problem I appreciate the amount of time the service man took on the car. I have not noticed anything in the last three days. I have been very happy with the attention they have given me and my car. No complaints. Just thank yous!

Great experience, great deal, great costumer service! Definitely would recommend and definitely will be back!!!

I really enjoyed my experience Julio did an excellent job I would recommend my friends and family to come here.

Friendly and customer oriented. Dustin was a great sales professional and worked out a good deal for us. Thanks Dustin!

Pat was fantastic, professional, and worked diligent to get me what I wanted!

Always greeted with smiling faces and professional customer service

I asked all the right questions and they told me they would work with me and was straight up lied too thats false advertising and wasted time was told they say anything to get you to come in well your not doin so good i will go elsewhere thats not how you get customers but lose them

Great service. Personal attention. Knowledge and support.

Julio was great, the transaction process was smooth overall, and you really offered the best price in town. I was a bit disappointed about being swindled by Roger into buying the extended warranty, however. He made it out like some complication with the financing, but after further consideration, I realized that he just tricked me. Sell on the merits of the product, seriously, I should have left with nothing but good to say, and now I have some hard feelings instead. In spite of that, Im still happy with my new Buick.

Brian L was really great to work with. Loved the entire experience. Brian was a pleasure. The finance guy was great also!! I LOVE my new Terrain. So thankful!

EYAD IS JUST AMAZING! NEVER DISAPPOINTS. SECOND VEHICLE PURCHASED FROM HIM AND WONT BE THE LAST! THANKS AGAIN SIR TO YOU AND YOUR AWESOME TEAM AT MEDINA AUTO MALL! CANT FORGET A SPECIAL THANKS TO PETE SAA.. YOU DA MAN!**UPDATE 2/25/2021**The service department was prompt and did a wonderful job. My vehicle was clean when returned. Thank you to Tori and the rest of the service team. Medina Auto Mall is my one stop shop!

I ordered a 2021 gmc sierra 2500 in February. When i received my truck. It did not have the color interior that i ordered. and when telling my salesman he said that its impossible to even get the color i wanted. well when i got home i checked my purchase order sheet, and it had the color that i wanted and not the color i received. When spending this kind of money you would really hope to get exactly what you wanted. When notifying my salesman, he was not in a rush to get back to me, and basically said i am out of luck and theres nothing he can do. so i contacted the manager. i notified him of the mistake, he would not take ownership of the mistake instead kept saying theres nothing he can do but return the truck and order a new one with no promise when it could come in. which i am unable to do, do to the fact i need the truck for work and to make a living. I sent him several emails. and have not heard back from him. very terrible customer service. my family and friends have been going to medina auto mall for years and always had top notch service, until now. We will for sure be shopping else where after this incident.

Always a great buying experience with Doug Wilkinson & Doug Masterson.

Julio Was Well Experience It Was A Great Experience With Him He Is A True Salesman..God Bless

Was having a transmission issue. Got me in quick and with a loaner. Everyone was friendly and helpful.

Adam was just the best. Have already recommended him

Tim and Paul were extremely professional and helpful in every way. They helped me choose the exact vehicle I was looking for.

I went to have door sill stickers put on, as I had been told they had come in the mail. The parts were supposed to be in but when I got there they had ordered the wrong parts. They were also going to put on my new plate and tags as I had just bought out my lease. I was told my car was ready. When I went to my car, though, I discovered the worker had not done so as the plate was still lying on my front seat. So I had to ask the medchanic to do that while I waited again. I am still waiting for the sill stickers to arrive. Hope they ordered the right part this time.

Salesman was great, we couldnt make it to the dealership to sign for our new commercial vehicle, he made the time to come to our home for signing. Very professional and personal as well. Great experience! We already are planning our next personal vehicle purchase and we will be coming back to Pat for our purchase.

Steve was awesome and made the experience and process very smooth and easy

Tim and Pat were very good to deal with. Even after the sale all my issues were addressed and taken care of very quickly. I’m very pleased with how they handled everything. I will definitely recommend them and I will shop here in the future.

I am extremely satisfied with my entire experience at Medina Auto Mall in purchasing my new CT5. I worked primarily with Shannon Andreff who was exceptional. She undoubtedly went above and beyond to ensure that I was completely satisfied with my purchase. I am so thankful to her for making the experience enjoyable, which has not been the case in previous purchases from other dealerships. My family has purchased from Medina Auto Mall in the past, specifically from Shannon, and it is because of the excellent service that we keep coming back. I have and will continue to recommend Medina Auto Mall to my friends and family.I truly appreciate that Shannon takes the time to understand my needs and answer my questions. She is very knowledgeable about the vehicles but if she doesnt immediately know an answer, she always follows up quickly. She is never condescending and is always very polite and professional.During this time I had my previous vehicle serviced at Medina Auto Mall and worked with Heather Rhine. She was also extremely polite and helpful and reminded me why I enjoy working with Medina Auto Mall.I will continue to have my vehicle serviced here and look forward to working with Shannon again soon when purchasing other vehicles for my household.

The sleaziest of car dealers. Went there today to buy a new 70k+ truck, test drove it, sat down with the salesman and waited for trade in appraisal to complete offer. While waiting, they sold the truck to someone on the phone. Last one, no other similar ones could be found. They couldnt guarantee to get another for current employee pricing sales promotion.They do not value customers, just the quickest deal. Im glad the deal fell through, these are not the type of people I want to deal with.Found another truck at another dealer for a better deal.If I could give 0 star, I would, giving them 1 star is an insult to the one star.

It was great, easy to just drop the vehicle off, and have the rep contact me when it was ready, no issues at all, everyone was very professional and friendly

Nice clean Facility, no long waits in the service Dept. Friendly.

Everyone went above and beyond what would be typically expected.

We have been very impressed with Medina Buick GMC. We have bought a Cadillac, leased a Cadillac and leased 2 Buick Encores. Theydon’t play games like “let me take it to my manager” etc.Service has been great. They even delivered our newest ENCORE during the current pandemic.I strongly recommend them. We have dealt with Tim Rollins, now the manager, and Chris Peacock. I have recommended them to my son in law and a good friend. Everyone agrees that these guys are the BEST! You won’t regret going down to Medina. There is a reason they have a solid reputation and move the most inventory

Friendly service pleasant to deal with great deal

Great service, my truck was done quicker than I thought it would be.

I went there to purchase a 2021 truck and after I was approved thay made there own decision to look over my 1099 bank statement couse Im a truck driver and gross 8000 dollars a month and thay came back from the back and said that I only make 2000 dollars wt joke these people are so didnt get it. after bank said yes wow so I went down the street and in 30minutes I walk out with a 2021 still.will never recomend anyone to them at all oh well thay lost a customer and a sale and there customer service sucks never again zero stars for me but I hade to tap on one to leave a review

On 3/6/21 I stopped at MAM because my hatch latch was stuck open. Problem has been intermittent since I got the car, but corrects itself eventually. Asked about it once earlier but they didnt find anything wrong. This time a tech came out and fiddled with it for ~15 min. Got it to work. Was told (I thought!) they would order a part and made F/U appt for 3/11. At that time i waited for an hour+ and then told they again fiddled with it but didnt fix it. No part was ever ordered. Just repeated what they did last week! So NOW they ordered a part and I have to go back again!! So sat in a waiting room for over an hour with COVID still around and a staff who all still seem to think gaiters are masks!! (They arent!!) Not happy with service dept at MAM AT ALL! Have to go there as thats where I got the lease!

Brad White and Dean were great at facilitating my deal. It was quick and easy.

Worked with Pat for over a month trying to find the truck we wanted. Once one came in, he made the buying experience super painless. Will definitely be buying from them in the future.

Outstanding service,on time,no delays,and excellant personnel.also a comfortable waiting area.

Couldn’t have asked for a better experience. My salesman Sam, was great and made the transition into a new vehicle very smoothly. Everything was presented upfront and there were no hidden costs. I recommend checking out this dealership for anyone wanting a new vehicle.

Brian made good on his promise to find a car that matched my request. Not only did he find the vehicle, it was priced below what other dealerships wanted. His no-pressure sales was a breath of fresh air. Above and beyond what I anticipated.