Great machine(s), great service and great help with various problems I have had over the years. Jonathon was most knowledgeable repairing a damaged machine several years ago. Wish they were more open right now but understand why not

I am so very happy that I bought a Bernina from Jonathan and Karen. I am enjoying this machine and the quality of it immensely. Love going to their shop because of how attentive and caring they Are. Excellent customer care. The fabrics and patterns are unique. Karen has quite a talent for picking items to sell in their shop!

Professional and courteous experienced owners. Prompt service and gold star service. Bernina is the choice of myself and those who are looking for excellence.

Just had my Bernina serviced and oiled - Jonathan took the time to explain a little about oil in the bobbin- which I did not know!great service- in and out in less than three hours as promisedthey’re very cautious with Covid and courteous which I really appreciated!

Great knowledgeable owners. Excellent service, quality fabrics, notions and of course the Bernina sewing machines!

Johnathan is an awesome person and his shop is delightful. Lots of choices, decent prices, and very knowledgeable.

It appears that any criticism is met with a defensive attitude. if you truly strive to give good customer service, you might look at those comments as a way to improve, rather than blaming the customer.

Great Bernina store. Jonathan/Karen know Bernina products very well. The new owner classes are excellent!

Not very friendly, unless you buy a machine from them.I do not recommend this store.

I went to Top Stitch today to inquire about servicing and information on my Bernina serger.I was appalled with the customer service!Karen was not friendly and or helpful and downright condescending.Even though they are the only certified Bernina repair shop in my area, I would rather drive to the next city than patronize their store.I usually do not have the time to review stores and it’s something that I don’t usually do, but after my experience there, I felt it was my responsibility to let other people know so that they do not go through that same ordeal!If I could rate it below a one star I would.Not sure if this is a standard response that I received from you below or you did not read my review.I am not questioning the diagnosis or capabilities of the service you provide or the equipment you sell, it was how I was treated when I entered your store.My wife also experienced the same mistreatment when she came in earlier that day.

Great Bernina sewing machine dealer, lots of quilting fabric to choose from and always help you chose fabric for your patten if need guidance!!

You cannot buy a better sewing machine than a Bernina. And when that beautiful Swiss precision goes awry (operator error!), you cant get a better tech that Jonathan at Top Stitch. At this mom and pop, youll find an amazing wealth of sewing expertise for making both garments and quilts. They also have fine fabrics and good thread.I mangled a piece of metal when a needle snapped on my serger yesterday and Jonathan managed to reshape the piece and reassemble it for a nominal fee. My machine was ready to go this morning! I think a less reputable shop would have told me it was toast and sold me a marked-up replacement part. (You cant buy Bernina parts online). Every time I go in there I pick up some great tip from Karen or Jonathan. We are lucky to have this store in Medford.

Very nice fabrics retailler