The worst place ever! Awful sales experience and worst financial support services. Dont go there and lose time and money. Your credit score will be affected! I purchased a car almost two months ago, and I put trade-in as a payment with another vehicle, and now, I still have my other car account open with missing payments because they didnt make the payoff. My credit score has been affected tremendously, and they dont care. Avoid using this dealership. Now, I have to pay a lawyer to find a solution for them. The car they gave me was in terrible condition. No gas, a lot of scratches, no cleaned, and some details that for $50K youll dont want make the deal here. AVOID THIS PLACE

Rebecca was incredible! She was so knowledgeable, friendly, motivated and available with any questions. I have to say she’s the best sakes person I have ever encountered. She made me feel at ease through the process. I always felt she had my best interest not just making a sale. Will recommend highly. The staff that at Nissan manager Joe Bellizia and Carl who tended to finalizing the sale addition tire service.

I was greeted by Mike Simon, who made us feel comfortable. He showed us around and guided us through the available cars there. He made the process very smooth. He goes above and beyond for you, and helps as much as possible. There was no pressure and didnt feel rushed at all. He was very informative and answering every question of ours patiently. Mike Simon and everyone else there were amazing! Great service!

Nissan of Medford is great. Always have my vehicle done in a quick turnaround time. Customer service is above and beyond. Great team !!

Second time I came in for service the first time was great this time is even better

Great service. Fast and accurate. Trustworthy and great communication. Will be back. Thanks!

Had a great experience at Colonial Nissan in Medford. Stopped in on Friday evening when Blanca welcomed me at the door with whom I spoke over phone for a certified pre-owned vehicle. I was assisted by a great sales guy Wilson who was very professional, polite and incredibly knowledgeable. I never felt pressured at any point and Wilson was very helpful throughout the process. I received a generous offer for my trade. They really tried their best to take care of me and make sure that I felt like I got a good deal. Thank you Wilson and team for making the experience a great one at Colonial Nissan and would recommend it to anyone looking to purchase a Nissan.

I recently got a car from them and it was the easiest I have ever gotten a car before. Everyone was so nice and worked with me step-by-step through the entire process. Highly recommend going to see them for your next car.

I came here for finding a car after going to many bad dealer and end up buying a car. James Bacon is a sales who help me looking for a car. He didn’t pressure me anything instead give suggestion and give me a rebate. the whole dealer is also nice and clean . I have a great experience buying here

New car I just got had a minor recall on it so I decided to bring it to a Nissan dealer closer to me than where I purchased it from. I was greater very nicely by the service agent and was very pleasant through out. My car didnt need the recall change and I was in and out in 15-20 mins. Ill for sure bring my car there for service!

We received a letter from Colonial Nissan Medford to buy back our 2019 Rogue, 11k miles for $23,000, use it towards a new car and a lower loan rate. After 3 hours they ended up making a $20,000 offer with a 40% higher loan. The only thing they are good at is make you wait and call you to give them a 10/10 rating. When its to good to be true this is probably a scam. This place is a SCAM.

0 stars should be an option...details here:They emailed and called us in because we had positive equity on our current lease and offered us lower monthly in turn for a new signing of a better, newer model. When I arrived, they said they didnt know why I was there. After 40 min of waiting, plugging the numbers they offered to reduce our monthly payments by 30-50/month. I scheduled another appt... due to lack of customer service and content knowledge. When I came back, again they didnt remember what my appointment was for... after more waiting.. they offered me to test drive a car that wasnt available (Sold).. and then offered a new 3 year lease for a sub-standard car for the same amount of money. The newer, better car had multiple blind spots and was a downgrade, the interior was not pleasing. They insulted my credit, gave bad advice on paying towards interest on our lease ... I left and will not be re-signing with Colonial Nissan again. Why does being a female at a car dealership have to be so degrading?

Had a great experience with the service department. They were very thorough and the car was done when they said it was going to be. Would definitely go back.

Jim Bacon was exceptional helping us. We needed to delay pickup of the car until we moved into our new home and guided us through everything to get it done smoothly.

These guys are great from start to finish the salesmen are helpful and knowledgeable Andy was awesome helpful and worked with me even though I had to keep making changes because of my insurance companyI would recommend these guy to everyoneactually already have sent my two friends over the past weekend and they both bought cars so happy

Thank you Team Colonial and Joanne for making my visit so pleasant!

Great experience and I was well informed throughout the whole process.

Had a great experience with Colonial Nissan of Medford. The whole process was quick and seamless and I left with the exact car that I was looking for. Staff were extremely helpful!

Nilo was great! Will return and recommend to friends & family in the future.

It was fast and professional. Everyone was very nice.

I had a fantastic experience buying a new Nissan Rogue from Colonial Nissan in Medford. Mike Simon was an excellent sales rep to work with; cordial, polite, helpful, and down-to-earth. Joe and Carl were great about answering questions and supporting us - without pressure - as we decided if we wanted to buy or not. I spent Presidents Day weekend going from dealership to dealership as my lease was ending, and Colonial Nissan blew them all away as far as the kindness and helpfulness of their employees and the overall customer experience. If you are a Nissan person, go to Colonial!

Came in for my regularly scheduled oil change and to have a recall issue looked at. Initially was told it would take 2 hours, but was surprised when they had it finished in just about 1 hour. They were not able to fix the issue with the recall completely, but it was explained the dealership had to order the last part to finish the recall repair. I would recommend this dealership to any Nissan owner.

I followed Carl from a previous dealer. He is very knowledgeable and makes the car purchasing experience very smooth. He is a very nice and extremely patient person. He gets you exactly what you ask for, he listen and delivers. Mike my salesperson explained everything in detail about my pathfinder he showed me how things work and the different features. These 2 make an amazing team. I will send anyone over to them that needs a new vehicle. Thank you guys you are truly the best.

Amazing people, they do not pressure you into buying a car.They want the very best for you. Mike Simon was a great help. Rest of the staff was very helpful. Especially Carl and Joey who made the process VERY easy. Colonial Nissan is an awesome place to buy a car and would recommend everyone going there. They treat you like family.

My suffering from car stress was more when I entered the dealers office. But I was so pleased and relaxed when I left. The staff were very friendly and the service was fast. They charged none-absolutely out of my expectation. I will stick to them and recommend them to my friends.

I can’t say enough about Nilo Oliveira!!!!!! He was so professional, courteous, friendly, knowledgeable !! He made us so comfortable and answered all of our questions before we even asked! He was on to of everything. He was so genuine and not pushy. He truly cared about our needs and concerns!!!! He even came in on his day off because it was a better day for us to pick up our vehicle. He is the Best!!!Carl was also fantastic with our financial business/warranty/road hazard plans. He was very professional, friendly, helpful too! He made the process so easy and stress free!I have to add that EVERYONE in the dealership was so friendly- such a great atmosphere !Also, I was so impressed with the quick email responses on a Sunday night from 2 staff after I booked a n appointment for Monday morning @10am!!!I had a great experience when I bought my 2014 Rogue Select at your dealership, This experience was exceptional with the Great Nilo who helped us every step of the way!!!!!I Love my 2021 Rogue SV!!!!!! Colonial Nissan Is the Best!!!!!

Jim Bacon, the Sales Associate at the Colonial Nissan Medford location was extremely helpful. Mr. Bacon helped me get my new 2021 Nissan Rouge on the road within a day. I am grateful and will definitely be coming back once I want another car.

Michael King, my service advisor, was great as usual. Easy to schedule a service appointment. Gave me a cubicle to wait in - very comfortable and appreciated. Informed me of cost for needed work on my vehicle and, after I approved work on the most pressing items, expeditiously supervised repairs. Truly exceptional service at the dealership.Ketron Ellison

Sales man was extremely helpful and got me the car I wanted and finance manager was great thanks for helping me with my new car 🚗

Joann was very friendly and helpful. She and the crew suggested places nearby that I could have lunch at while I waited on my service.

First I was told it would only be a day, then the part they received was broken so they wouldn’t have it until Tuesday. They call me Monday night to say it’s ready. I take it home and it’s making noise again by Wednesday. Dropped off again Thursday and was brushed off, put on hold for half an hour, and then spoken down to by Jim about the difference between front and rear. No actual explanation was given for the problem or the solution and now I’m beginning to doubt if my muffler was ever replaced in the first place.

Colonial Nissan and their technicians were a pleasure to work with with resolving an SRS light on my 2013 Altima. You guys rock!

I went to the service center for a Relay recall on my pathfinder 2014. The staff was great and polite. they fix my car in less than one hour and did complimentary check report for free. thank you for the great service.

Fred Best parts guy He know his staffGreat jobI Highly recommend

My overall experience from start to finish was very, very good. I was taken care of as soon as I walked in for my oil change. The people were very welcoming and attentive to my needs.The only one thing I didn’t like was the television channel. I wish it was a more “neutral” channel.

Staff was courteous. Service took a bit too long for the simple things I went in for but wasnt unreasonably long. Biggest issue was price. Their website quoted $79.95 for the service I requested. When I signed in they told me the price would be $89.95 instead. When I went to check out the final price was $102.

Everyone i talked to was so friendly. They offered my dog treats! He kept trying to go back for more. I was amazed with the level of efficiency of the gentleman that assisted me. They also offered to help me with my extended warranty issue I got scammed on. Would highly recommend 😊

Micheal was very helpful making sure he understood my concerns and fixes it.

Took my 2017 Rogue for a scheduled service. Bought a 2nd Nissan Murano. Love this place. Have purchased 3 SUV from them and they Treat you Right. BUY LOCAL - BUY AT COLONIAL NISSAN MEDFORD!

Came in and told the service representative I was having an issue with my drivers door window switch. It seemed like a faulty connection, loose wire, or something easy because I could bang on my door and the switch would work temporarily. I asked them to look for a loose wire or faulty connection because that’s what it seemed to be to my car naive mind. They take my car for 15 minutes tops, turn around and tell me I need a new window power switch. They charge me for a half an hour of “service” and act like that’s a favor. Here is where I get very upset. I went home, YouTubed how to open my car door up to get to my window power switch, and do so in 10 minutes of labor. I’m not learned in cars so for someone who is that process should be even quicker. I get to my window switch and I don’t even have to do anything, I shift it around a little bit and boom my windows are fully operational. I’m upset because if the dealership even tried to check my window switch before turning around and telling me I need a new 500$ part they would have fixed my issue. I just moved to the area and was hoping for a place I could trust and bring my car to when I had issues but this will definitely not be it. Oh also I called back to try and settle my dispute with them, feeling had for 70$ (Even though the 70$ is not what I care about at the end of the day, the blatant lies and the fraud they committed is what’s upsetting to me) and they didn’t want to hear me out. So here I am writing this salty review because it is all I can do. But they definitely earned this one.

Reasonable waiting time for the service

I am always impressed with the service and ease of getting the work done on my Leaf. Thank you!

I find the service and staff here friendly and efficient. They are very accommodating and keep you updated. Quality of work is excellent.

Friendly and efficient service staff.

I went to Colonial once a few years back but didn’t return ( not for any particular reason other than II was used to going to the competitor) until I had an experience with the competitor. I only have limited days of so I went to the competitor on my day off for an oil change I got there about 12 pm .. I was told it would be a few hours like 3 or 4 the man said.. “it’s 12 what do you want “ I thought that was kind of rude. He didn’t offer any other alternative I didn’t have a ride and nor is the dealership in a place that is safe for a walk or to get a coffee. & .. I wasn’t about to have my only day off sitting in a waiting room for an oil change. Which brings me to my next day off.. I went Colonial I was told it would be a about an hour ... it was done in half an hour! Plus I had a 50% off coupon. Great customer service and overall satisfaction. No time wasted!!!

Call from sales person to verify if everything is ok and if if i need assistance with anything and, if Im satisfied with the purchase.

Lots of help! Go see AJ.

Great car buying experience aj was great I highly recommend them if your looking to buy a used or new car

Bought 3 new cars from Nissan. Could have looked up my name. Told him year model make and trim. Basically hung up on me since I did not have my VIN # readily handy. A quick search of the name in the computer maybe? Nope. I’ll take my money elsewhere.

Michael King was very nice and accommodating. Took time to explain details to us and answer any questions we had. We were very comfortable with him and trusted his suggestions. Thank you again! :)

My only disappointment was that we were charged $140 to check for possible leaks. That discourages me from trust I will be treated fairly.

This was, by far, the best experience Ive ever had with a car dealership. The process was efficient, everyone was incredibly helpful and friendly, and I never felt any pressure to buy more than I needed. I will absolutely go back to Colonial Nissan and would encourage anyone who is in the market for a Nissan, to do their business there as well. A refreshing, enjoyable car buying/leasing experience!

Service was excellent. Staff were professional and friendly. I was in and out in a timely manner.

I brought my truck in for a problem with my air conditioner,I met with Laura my service advisor she had the mechanic diagnose the problem which was the AC condenser we then scheduled an appointment to fix the problem and my truck was ready before the scheduled time, I was very happy with the service that was given to me.The staff at colonial Nissan are very pleasant to work with, they went out of their way to make sure I was happy while there,I was able to talk With some of the sales staff while there and they were more than happy to assist me in anyway they could, to me this is one of the best experiences at a dealership that I’ve ever had,I only wish that I could’ve given them more than five stars

Have been in not great straits for a while do to Covid-19, including some unemployment and a car accident that left me borrowing while I scrapped together enough to buy a used vehicle. I felt incredibly welcomed in this dealership by Guerson and Wilson who helped pair me with an excellent vehicle I was able to get approved for with my low credit. Guerson seemed to share my happiness and even gave me advise regarding how to use my loan to improve my credit in the next two years. Will be recommending Colonial Nissan of Medford to everyone I know shopping for cars who feel worried about the process.

Extremely helpful! I dont always understand car terminology but the people who helped me found ways for me to comprehend how my car works and what needed to be fixed.

Nilo was great to work with and I got a deal I couldn’t find anywhere else. Could not be any happier.

Overdue review. Not trustworthy sold a car to my elderly parents for 3k over the KBB a few years ago and not to mention there was no manual in the glovebox. Fast forward a few months ago and this time they wanted to trade and decided to go back to the Medford dealership. My sister went with my parents this time and was firm at what she was looking for. The exceptional sales rep told her that he cannot take anything off the sticker for a used vehical even though they had cash. Fishy to say the least as they went all the way to Auburn to get the deal and car they wanted. Also, I tried calling the GM here and he was not nice to say the least. Dollars before ethics is the theme in my opinion at this location.

After previously leasing a Rogue, we returned to renew our lease. We were unsure of what would be thr best fit for our family. The service at Colonial Nissan was wonderful, they took their time to explain the benefits of different models until we ultimately chose a 2021 Rogue.

Oil change - fast, inexpensive, excellent customer service from the moment I walked in.

We are loyal customers of Colonial Nissan and have been leasing cars for years with this dealership. The sales staff are excellent - no hard sell, no pressure. We love salesman Papa Nilo! We leased a car with Papa Nilo 3 years ago and as are lease was coming up, we went last Saturday and were thrilled he was our guy, again. We lucked out. Papa Nilo gives Excellent customer service, is honest, kind and knowledgeable! We love our new 2021 Nissan Rogue. Jen Ward

Super friendly, super fast repairs. Highly recommended.

Their perfect service made my car perfect again

Don’t walk away from this dealership....run away as fast as you can. Horrible sales and management. Service though is top notch.

I asked Service Advisor, Michael for discount on oil and filter change and tire rotation. He gave me $15 off. I was thrilled! The service is great!

Fantastic experience. Had to get my airbags updated due to a Manufacturer’s recall. My car was a 2005 but they did the change for free and didn’t try to upsell me on anything.Later on, I sold that same car here. I worked with Declan on this and he was great. He drove the car around for a few minutes then offered me a better price than I expected. He let me keep the car until the day before my move, then removed the license plates himself. Excellent service all around.

I took my car here for an oil change and tire rotation/balance for the first time and had a great experience! The employees were very friendly and did not try to up charge any additional services.Joanne will take care of you and get you in and out within a timely manner. Thank you for your strong customer service!

Approaching the end of my lease I was so overwhelmed with that I should do next, buyout lease, get a new lease, buy a new vehicle... thanks to the help from Nilo, Andy and others on the floor they helped me make the best decision for me and my family. The provided all the options and figures to see what worked best for me. They went above and beyond to help relief the stresses of car buying. Thank you to Andy, Nilo and all at Colonial Nissan!!

They are a good tem work, and make me feel happy in my appointment

Just had some work done on my maxima here. I have to say Laura from repairs is a rockstar, she helped me with my repair and was a great point of contact. I cannot recommend these guys enough. Will 100% be returning for any future repairs or purchases.

I am absolutely pleased to have done business here. I came in with a list of demands regarding the model and features on the car I wanted. After switching from a Honda, I am beyond excited to have worked with Dennis to not only reach my goal with affordable payments, but also to finally purchase the Nissan Altima SR. Beyond excellent customer service! Thank you Colonial Nissan!!!

Fantastic service experience with Jim and the team at Colonial Nissan Of Medford!

I just picked up a new Rogue from Colonial Nissan of Medford and I must say it was the easiest and least stressful car buying experience of my life.The whole transaction was painless. The staff was great, especially Peter. He had everything ready to sign in a matter of minutes. The price was very reasonable. We had a lease that was expiring with a different dealership (bigger dealer on RT 1 )and Colonial beat them in pricing and knowledge.I would highly recommend Colonial Nissan to anyone looking for a new vehicle!

Oil change and tire rotation...service department gave me an estimate of the time frame and they were on spot!

Ease of making appointment/Staff friendly/Staff knowledgeable/Clean venue/Car repaired in one day/

Parts totally ripped me off however the service Dept, Jim, was exceptional an amazing. I didnt expect to need to go there and didnt want to go there I had to go there, but Jim made the whole situation much better. Highly recommend the service department there. Definitely go elsewhere for parts, though. Guy charged triple what it should have been. But again, I cant say enough about service they were great especially Jim. Thanks Jim

I had the pleasure of meeting Michael King who was extremely helpful in resolving my Altima electric problem. Michael and his staff were able get the window closed just prior to a wild rain storm.Jessica took my last minute call in for an appointment and was able to squeeze me in to the calendar.Sincere thanks to Jessica and Michael. I cant thank you both enough!

The 18 month check up was done efficiently. The work done was explained prior to paying.

They attention is very good. Also the service is very good and most of the people who I meet were very kind.

Different this time in a good way

Jim was wonderful and would always go into great detail about everything and made sure I knew everything about my new car. Jim walked me through all of the features, returned my calls and texts, and always answered any questions I had. It was a great experience and I highly recommend the Colonial Nissan team to anyone!

The staff in service were extremely helpful, friendly, and professional. They were running around all day finding clients to share updates on their cars instead of clients needing to continue to check in with them for updates. I was very happy I chose this location to have my car serviced and would bring it there again.

I just picked up a new Rogue from Colonial Nissan of Medford and I must say it was the easiest and least stressful car buying experience of my life.The whole transaction was painless. The staff was great, especially Peter. He had everything ready to sign in a matter of minutes. The price was very reasonable. We had a lease that was expiring with a different dealership (bigger dealer on RT 1 )and Colonial beat them in pricing and knowledge.I would highly recommend Colonial Nissan to anyone looking for a new vehicle!

It was a very great experience from the beginning to the end.

We have always been satisfied with all service. Even if issues have come up, they always have been rectified.

Parts department is a joke offered to give him an id and card number and picture and all they can say NOPE what a joke asked for manager said nope complete joke!

Giving a poor review. This location lied about a part on my vehicle needing replacement. I went to the shop who did the original repair and was showed that the part which was in 100% new condition.Following up with another shop before getting any repair recommendations from this location.

Staff was courteous, helpful. We were treated well. No complaints.

Great customer service, fixed my issues completely.

I brought my 2008 Altima Hybrid into your location for regular service and because the check engine light was on. A few hours after a very pleasant and professional check-in, I received a call informing me that there was a problem with the vehicles hybrid system which would cost $7,500 to repair, 3x more than the appraised value of the car. I was also informed that my vehicle needed an additional $2,500 of repairs, although these additional repairs were not fully necessary. Given the cost of the repairs, I was grateful that the service representative I spoke with recommended against making the repairs, as it would not have made financial sense for me, even though it meant my car was not eligible to get a renewed emissions sticker and I would not be able to legally drive the car. I had the regular maintenance performed and picked my car up the next day.Anxious about my car, I took it to another independent auto shop to get a second opinion on the vehicle, presenting them with the list of recommended repairs from the technicians at Nissan of Medford. After examining my vehicles hybrid system, they identified that the problem was a single fuse which needed to be replaced for the cost of $50. They reviewed the additional recommended repairs as well. Ultimately, they fixed the cars hybrid system and made most of the repairs to my vehicle for a cost of $800, over 90% less than the price which was quoted to me by Nissan of Medford, and I have been able to get a state inspection sticker with no problems whatsoever.Historically, Ive brought my Altima to Nissan of Medford because Ive believed that the service department at the dealership knows my vehicle better and will therefore give it better service, and Ive always felt like the individuals I interacted with were professional. However, this experience has very much soured me on the dealership, and I dont think that Ill be bringing any vehicle back to you again. Most notably, Im beyond dismayed that your dealership estimated a $7,500 repair on my vehicle when a subsequent technician examined the vehicle and was able to fix it for a fraction of the price (I watched them run the computer diagnostic on my vehicle, and none of the error codes I was given by your dealership were detected). This experience tells me one of two things: (1) Nissan of Medford was either trying to get me to pay for a very expensive repair or possibly buy a new vehicle when neither were necessary, or (2) the service technician at Nissan of Medford did not perform a thorough enough examination of my vehicle to determine that the problem with the hybrid engine required a simple fix. Furthermore, given the substantial price differential between what Nissan of Medford quoted me for the additional repairs to the vehicle vs. what it cost me to have it repaired elsewhere really makes me feel like your dealership has been taking advantage of my trust. I dont think I will bring my vehicle back to you ever again.

Just purchased a new vehicle from here and was extremely impressed with them. I am pregnant and due anyday and they were very fast and efficient in getting us in the car that we wanted. They even delivered the car to my home because I am so close to my due date!! The staff played no sales games, and were very accommodating and professional!

Really kind and helpful. The inspection that was include in a regular oil change really saved me since I’m about to drive across the country and let me know about my break. Even with the Pandemic, didn’t even wait that long and the work was solid.

The arrives department is knowledgeable, friendly and awesome!

They are great at selling cars. Any issue after that good luck trying to get a call back. Customer service is non existing. Left info twice for milo (who is great) my wife called a half of dozen times and never got a call back as well. I will never go back there again which is a shame cz the experience leasing the car was great but when important issues come up and I dont get a call back nor my wife thats where is all counts and colonial failed miserably where it counts.

I liked the prompt service.

Every time Ive gone to Nissan Dealer in Medford (Mystic Ave. location) the atmosphere, customer service and employees are always welcoming and great. They are very accommodating with last minute visits as well. Ive been a customer at this location for 2-3 years already and this is the place to go. The waiting area is great, there are vending machines for snacks, drinks, they provide coffee, hot chocolate, popcorn, exetra and theres a massage chair which is great to use while waiting. The place is very well maintained/clean.

I went to colonial Nissan of Medford and was welcomed with open arms I was greeted by Aj who helped me looking for a car. Aj made the process very smooth and gave me all the answers I needed he was a very respectful person, easy to talk to, knew what he was talking about and very knowledgeable. He was also very easy to connect with and you can have fun with him while shopping for a car. He provided great customer service and especially since this was my very first car purchase Aj made the whole process easy and made me not have any stress to buying my car and I’m glad I was able to work with him. I highly recommend you go shopping here for a car and ask for Aj to help you as well, he makes the process go so smoothly.

Mike Simon along with the rest of the team were great! I felt welcomed and cared for through my whole experience.

It was excellent, efficiency and professionalism, very good service. GOD BLESSINGS.THANKYOU.

I had an amazing experience with the salespeople at Colonial Nissan. They werent pushy or aggressive in their sales tactics, but were attentive to my needs on a strict budget, and willing to keep the price low. They gave me the best price they could and threw in a free oil change and cleaning. Dennis was very kind and personable. Would highly recommend!