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Caliber Collision
3688 Horseblock Road, Medford, NY 11763, United States
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Caliber Collision
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Do
Review №1

I am totally amazed at how they made my car look absolutely gorgeous again. From start to finish, I was kept up to date on all of the progress being done to my car. Not once did i feel i was bothering them asking question. They always answered professionally and courteous. From the first day that Saul did my estimate to Brian putting the car back together, Shawn kept his promise and took very good care of my car. Jessica always greets you with a smile! I would definitely recommend Caliber to anyone that needs Auto body work!

Da
Review №2

Great work!!! Deliver great customer service with amazing work done on my truck. It looks amazing. Definitely recommend

Ta
Review №3

Couldn’t be happier. I brought my car to Caliber after an accident and it was repaired in less than a week! I really liked getting text updates, Eddie was super helpful. 10/10 would recommend.

F.
Review №4

This place is great! Customer service is wonderful. They took care of my daughter’s car in a timely manner. They always kept me updated with repair progress. My go-to place for body work on my cars.

Ni
Review №5

They were very nice and helpful! I had my bumper fixed from a car accident I was in and they fixed it very fast. They kept me informed every day of what they had checked and fixed for the day. 10/10 recommend!

Be
Review №6

Took my car for repairs after a motor vehicle accident. The car needed alot of work and they did an excellent job. I highly recommend this company.

Di
Review №7

Excellent customer service, my car looks great! I would use them again and refer family/friends to them as well. Thank you!

An
Review №8

The entire process was amazing. The take in the repair and Delivery was handled extremely professionally. The quality of the work was amazing.

De
Review №9

This is by far the very best experience I have ever had with a vehicle. They are professional,excellent quality work, polite and concerned about my satisfaction. Their manager Saul is wonderful and Jessica at the front desk exceeded expectations.! Go there you will be pleasantly surprised that a business is this good in this day and age!

r
Review №10

They were great! I received a text update for every step of the repair process. They were very professional and took time to explain every repair they performed when I picked my vehicle up. The work looks like it was never damaged. 10000000% I’d use them again.

Su
Review №11

We went to Caliber Collision after our accident. The worked quickly with our insurance and had our car repaired very quickly. The car looks beautiful and drives better than ever! We really liked their texted updates too. It kept us informed while we waited. Very satisfied, and would definitely recommend to anyone needing work done to their car.

Ro
Review №12

10/10 would recommend. Thanks Saul and team! Made my car look brand new again after it was side swiped in a parking lot. Great work all around!

Da
Review №13

Great work. Great people!!! Never would know car was hit by a tractor trailer!!!!

Lo
Review №14

Someone hit my car, had a dent and white paint on it (my car is blue) so it was very noticeable... They did an excellent job and staff was great and kept me in the loop on everything that was being done to it... I appreciate them and all the hard work they did to make my car as beautiful as ever... Great place to bring your car for repairs, very happy and very satisfied... Couldn’t have asked for better... I highly recommend this place to everyone... You won’t be disappointed... This place gave me my smile back, I was depressed and didn’t want to drive my car let alone look at it... I am so glad to have my car back to the way it was when I first got it from the dealership.... Thank You so Much....

Si
Review №15

I was hit in an accident and Calibur did the body work . I wasn’t fully impressed my trunk still had a big gap. And my bumper on sides were all scratched up. The customer service was excellent . Loved the text messages . And it was ready when they said it would be . But doesn’t look like they did much . I will be bringing it back .

Ja
Review №16

Very professional and efficient. First rate shop

Me
Review №17

They did an awesome job and couldn’t be happier with the service provided to me!! Definitely high recommendation from me!

Ga
Review №18

Very efficient operation. Pleasant staff. Kept in constant contact via text every step of the way. Rental car at the ready upon dropoff. Nice experience for an unwanted situation.

Au
Review №19

Great experience. Will be using them again 👍👍👍

Ro
Review №20

Repaired my car and made it look as if nothing ever happened

Ri
Review №21

Top shelf auto body shop. State Farm approved. No, they dont cut corners on the repairs. They keep you posted on the progress and take the time to explain your repair. Saul R addressed all my concerns.

Ja
Review №22

I didnt get any work done here, but I stopped in to ask questions. Gentleman at the front desk gave me great customer service.

Mi
Review №23

My car was involved in a car accident in November 2020, caliber collision did an amazing job on my car its like the accident never happened. They kept me updated on when parts came in and when they were on the car, and also the car was giving back to me on the date that it was supposed to be completed on. 10 out of 10 I highly recommend them they did an amazing job.

Se
Review №24

Service as service should be ! Communicated with honesty, quality work and professional friendly staff!110 % satisfied and would highly recommend Caliber for your repair needs ! Great Job Thank you !

Vi
Review №25

Quick service and quality work !

Ef
Review №26

Outstanding! Great workmanship and attention to customer needs. Updates along the way. Even in the face of minor error, they went above and beyond to make sure everything was correct.I usually dont go five star but in this case it is well deserved!Thank you to the team at The Collisions Center.

Ni
Review №27

Great work great service! Car looked amazing process was smooth between dropping off car getting rental and coordination of work status. Frank was very helpful. My fiat abarth looks great

li
Review №28

Took car after accident. Ashley is amazing she took care of everything, even called to let me know updates. I got car back today it looks like I just got from dealership. They did amazing job. Thanks you guys and thank Ashley for being so awesome

bo
Review №29

Excellent service provided by this team.Had a traumatic experience at a very bad time as I have all kids home this fall from the epidemic. Ashley and Frank made the task painless and kept me informed the entire time. This is a very experienced professional body shop!

Ja
Review №30

Brought my car to Caliber Collision for repair. I received daily updates on my repair which I found very impressive. The staff was very professional and Saul, the mechanic that worked on my car, did an outstanding job! I needed a rental car and it was there when I dropped off my car which made it very convenient. I highly recommend Caliber Collision.

Ma
Review №31

Their speed, professionalism and efficiency helped me get back my car so I could get back to the rhythm of my life.

Sa
Review №32

Great people, if you’re going to go to a Caliber, make sure it’s the one on Horseblock Rd. Very detailed and professional.

Br
Review №33

So my car was side swiped about 4 months ago an I wasnt sure to bring it here I took a shot an man was it a great one the kept me up-to-date an I got it back pretty fast.so about a month ago I was driving when it snowed an slide into someone I was so mad until I calmed down an remembered this is a job for caliber Collison lol I brought it there an in 4 days I had my car back Im so thankful for this place thank you so much caliber for keeping my girl looking brand newGreat Job Guys..

J.
Review №34

Caliber Collision did an amazing job on my car. The communicated every step in the process and were super responsive. The body work completed was above and beyond. I highly recommend using them.

Je
Review №35

They were extremely informative throughout the entire repair process. My vehicle was projected to be in the shop for 3-4 days, but I was able to pick it up in 2. I was extremely impressed by their professionalism and pursuit of customer satisfaction. I will definitely be making them my home for any body work I might need in the future!

Zo
Review №36

Staff is very friendly and kind. Theyre helpful and respectful. They keep you up to date with repairs.

Ki
Review №37

Easy to work with. They communication with me the whole time with updates. Workmanship beautiful great job.

Ja
Review №38

Service was excellent. I love the way they kept me updated during the process of fixing my vehicle. When I picked up my vehicle they explained everything they did and showed me what they replaced.

Pr
Review №39

When a Franchise fixes your car for the insurance company you get what you get. Customers should always come first. Id Rather go to a five star burger joint then a McDonalds. They Work Cheap for the insurance company which means speedy repairs and no attention to detail. Do the research nationwide on this franchise company, and read the poor reviews. When you become a direct repair shop for an insurance company you cant possibly be for the customer. Correct me if Im wrong but when you become a direct repair facility...... dont you sign a contract with the insurance company to work at a cheaper labor rate then the shop down the street? and in return the insurance company will send you more work? Oh and make sure you use the cheapest parts possible to make the insurance company happy! So who can you possibly be working for? Definitely not the customer. So your company is like a big box store basically.

ZN
Review №40

Great job, my car looks brand new. They kept my updated daily. Frank was amazing.

Ch
Review №41

Very FriendlySaul was GREAT !!! Fast.. car rental service was breeze...even. though it came out of pocket it all fell into place. My SUV LOOKS AWESOME 👍👍👍

Ch
Review №42

The staff was friendly, knowledegable and professional.

Ba
Review №43

Very impressed with the whole experience. They fixed my wifes car perfectly within 1 week. We received text messages giving us updates and status. Will definitely use them again if I ever need an auto repair

lu
Review №44

Saul was very knowledgeable and made sure everything was done to make you completely happy and that you understood the process.

Vi
Review №45

Place did an exceptional job on my girlfriends car and the service was great.

Ju
Review №46

I live in Mount Vernon NY and when someone ran into my car while parked there was no question I was driving all the way to Medford to get it done by the best of the best!!! From the time I stepped into the shop it was a professional and courteous environment! They kept me updated and the popcorn was AMAZING! Thank you Ashley, Shawn, Sam and Jessica😘😘 (and the rest of the team)

Cr
Review №47

Caliber collision provided me a ease of mind that my vehicle will be taken care of. They guided me through the process and made me involved in knowing the repairs that were needed. I am satisfied with the results.

Ka
Review №48

Great service! Nice staff! I have taken my car here 3x and theyre fantastic! Highly recommended!

mi
Review №49

Good work, great customer service

Be
Review №50

Very professional, courteous & efficient! Great Job!!

An
Review №51

Fixed my SUV quickly. Great body work,friendly great customer service. Would recommend.

Li
Review №52

Great customer service, no complaints!

Ni
Review №53

Friendly service. Go beyond our expectations.

Ti
Review №54

Excellent customer service. The person at the desk was extremely helpful. Would recommend.

Je
Review №55

They worked through my insurance company, were professional, polite and efficient. My car was totaled so dont know their work but am thinking it must be quality as they are part of State Farms elite plan, with 1 yr guarantee on work

To
Review №56

Excellent, professional service

Ka
Review №57

Excellent customer service. Fast repair. Extremely satisfied.

Lu
Review №58

Great place to repair your vehicle. I dealt with Andrew, and he provided great customer service. He knew exactly what I needed to bring on the day of drop off so there were no surprises, had a rental for me ready when I showed up (a Chrysler 300), kept me informed the whole way through, and drop off was equally as smooth. Quality body work. Honestly, I kept postponing the repair on my car because of my busy work schedule and didnt think I had the time or patience to deal with a car repair, but they made it so smooth and easy that it didnt even feel like I was getting my car repaired. Highly recommended.

Ke
Review №59

They repaired my car rear bumper that was hit, an hatch on my 17 odyssey

Jo
Review №60

The employes were very cordial and every person was pleasant. The repair work was impeccable and they even made the vehicle look like it was off the dealers lot. This is a 2015 Tacoma and I am so satisfied with the service provided.

St
Review №61

Professional as they come!! 5 star rating!!

ju
Review №62

Had my bumper fixed and repainted, dropped off on a Wednesday morning back to me by Friday morning. Car looks good and great service.

Ka
Review №63

Had a great experience with Collision Centers. Both Andrew and Jessica were easy to get in contact with and I received text updates regarding my cars repair. Definitely recommend!

tr
Review №64

Great job done, very professional people, I delt with a man name frank, he was incredible, he kept me posted all week on my car, we walked around the car after it was completed, and it looked even better then before the accident, Even the woman at the front desk Samantha, she was a pleasure to work with, it was very nice to be greated by her as you walk in the shop. Great job guys, this place deserves the praise

Me
Review №65

Incredibly professionallyKept me up to date AT ALL TIMES via text and phone callsQuick and efficientMy car looked BRAND NEW when I picked it upBeyond happy with the service I received hereWould definitely recommend!

La
Review №66

All I know is they never call you back

Da
Review №67

Went for estimate, treated me good

Be
Review №68

Excellent in every way.

Do
Review №69

There awesome

SU
Review №70

Professional staff, real time updates on status of repairs

Ji
Review №71

Very professional Company

ca
Review №72

Good service

Information
19 Photos
72 Comments
4.7 Rating
  • Address:3688 Horseblock Road, Medford, NY 11763, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/medford
  • Phone:+1 631-448-7900
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:8AM–12PM
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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