I was recommended by a dear friend to deal with Bod at Brondes. One phone call and the journey began, then in a matter of days, it was a done deal and I was driving off in my new car, which I love. I had a great experience at Brondes Ford, everyone was so kind and helpful. Working with Bob Larbus was great! He got me the exact car I wanted and fast, I couldn’t be any more pleased. Thank you Bob for making this happen for me!
My experience could not have been better. Corey and the service is exceptional. I love the Lincoln experience now for 4 1/2 years with leasing and for 14 years prior with my first Lincoln purchase. My son is now driving that Lincoln and he loves it!
The service was wonderful. The waiting area was clean & allowed for social distancing. I was especially pleased by the greeter? organizer lady! Bravo Brondes Maumee!
Car was serviced as asked. Was returned when promised. Shuttle service was timely. This isnt a cheap shop. But they do the job right. They also add a complete vehicle inspection as part of the price. And THAT adds a lot of value. My car has 210,000 miles on it. I rely on those inspections to keep my car safe.
Great experience during a difficult time obtaining new cars. Fallon continues to be an excellent saleswoman who we intend to use again in the near future. She moved mountains to make sure we had the car we wanted with the amenities we were looking for, at the perfect price. The finance department was easy to work with. Parts worked with us to get the additional items we were looking for in record time. Overall a satisfying experience!
Andy Hites is an exceptional Service Advisor. I have an 06 Fusion that needed a discontinued part. There were only 6 remaining in the country. He was able to procure the part and get me in for service within days. I also had a couple recalls and a few other issues. When I dropped the car off, I mentioned a couple other things I would like to have looked at. Everything made it to the service order just as I had explained it. Everything was handled efficiently and effectively. The experience was exceptional from beginning to end. Andy is very thorough and I appreciated his attention to detail.
I pulled into service area. Dan from the service team greated me before I got out of my car. Sent me to the waiting room. Sat and handled phone calls and had a cup of coffee. The Truck was done. That easy. Went to cashier friendly and answered questions. Im glad to have taken the Ford Truck there.
Easy buying experience. Jim was friendly, helpful and not overbearing. This was the first time in my buying experience where I didn’t feel defensive and pressured to buy. If you’re looking for a new Ford, I suggest giving this team a hard look.
The sales staff was great to work with and they provided an excellent buying experience for us.
Brondes has always taken very good care of me and my entire family. From purchasing new and used vehicles to service. Marc Monroe is an excellent and honest car salesman.
Was in and out of the service area in less than 45 minutes. It was quick, efficient.
Exceptional service! The issue I came in with was diagnosed quickly, fixed promptly, and my annual oil change and maintenance check were completed as well. Everyone I came in contact with was professional and super courteous. Highly recommended!
I didnt have an appointment and I was told to bring my F150 in early the next morning and they could possibly service my truck by the afternoon. I dropped it off around 8:30 am and walked across the street to have breakfast. Less than an hour later I got the call my truck was ready. Excellent service, by professionals.Very happy! My wife and I are very pleased to have Brandes team service our Fords
Tom Bires made our recent purchase of our new Ford Edge an absolute joy. There was no pressure whatsoever. He actually made it a fun afternoon. I would definiteley recommend Tom to anybody looking to buy a new Ford. They have some great staff and the service dept is top notch. Thanks Tom and thank you Brondes of Maumee.
A great car buying experience. Nick was wonderful to work with. We will be definitely recommend Brondes to our family and friends.
This has been the first time the service didn’t stop after the sale. I think this is the only service department I have liked. They were on timeAnd knew what they were talking about. I will use the service department again for sure.
Great service . They get you right in.
Great place to buy a car! Everyone I worked with during the end of my lease, ordering my new car, and beginning my new lease was very helpful and knowledgeable about my new car. Thank you Brondes and Brock Upell
Great group to work with, especially Damon Nielsen. Damon made the process smooth and he is very knowledgeable on their inventory. f350 drives so nice. Cant thank you enough Damon Nielsen and George Low for helping my family upgrade to a safer and more reliable vehicle.
Great Ford dealership in Maumee and Toledo area. Called another one for service and got rejected, but this guys especially Alex were or a great help: took care of my situation, let me leave my truck on premises while Id get a new one, check my extended warrat etc Just great service, period Thank you very much Спасибо большое за помощь
Very easy to get registered. Just needed oil change and tire rotation. Wait was about right with no problems.
My Sales and Service experiences have been excellent. My vehicle(s) are well cared for - at Brondes, you feel like family!
I had an appointment with Tommy he was very professional straight forward I recommend anybody to deal with him was a great Guy
I took my car in for what I expected to be normal maintenance. My service writer called and explained the problem they found and the process to complete the repair. He then arranged for a car for me to drive because the length of time to get it completed. Next he called me regularly with progress reports. Each time we spoke he was profession and empathetic. Ive bought many cars from Brondes and their service and sales staff are always great. I recommend them any chance I get.
Tom was an assume salesman. I bought a 2016 Ram 1500. Tom did a complete walk around of the vehicle with and described everything he saw. This was great since I live an hour and half away from the dealership. He made the transaction very smooth and easy. I will buy from him again.
We are currently on our 3rd lease with the same sales person. We feel he has treated us exceptional every time. If you need a vehicle contact Bill Neumeyer, at Brondes Ford in Maumee Ohio!
Marc Monroe is an outstanding salesperson. From first greeting me to delivery months later he kept me informed. He took the time to make the trade seamless and enjoyable.The reason I came to Brondes to look at the new Nautilus was because of how well your service department treated me and my 2017 MKZ.I will continue to reccomend your dealership.
Bob Larbus at Brondes Frod Lincoln Maumee was a pleasure to work with on my new F-150 purchase. He went through the different options of lease vs own and helped me the way a salesman should. He looked out for me the customer. Brondes maumee is always a clean and meticulous dealership with friendly staff. I would recommend them to anyone!!
Damon was very helpful with the purchase of our new van. He made it easy and quick. Brondes has our future business!! Thank you!
My service advisor was very professional and service was done quickly and they even washed my car! Very satisfied!
Tom and Joe are the best! Definitely felt like part of the family there! I really appreciate how they try to get you the best deal and do what’s in your best interest. I had the best experience and I’m obsessed my bronco sport!!
This was the first time for me for buying long distance, Im 600 miles from the dealership. To sum up the transaction Id say Easy, Fast, and Efficient! All negotiations were handled via email or phone calls, and we settled on a fair price easily and quickly. Nick M. went above and beyond by answering all my questions quickly and had the truck put on a lift to send me underside photos. I highly recommend this dealership for your next new or used purchase, be it local, or as I did from 600 miles away. Thanks Nick and George, a big thumbs up!
Awesome Customer service very happy with Brondes Ford Maintenance and Collision facilities.
Fast and friendly service. Found a nail in my tire during oil change & overall inspection and fixed it at no charge. Very impressed.
Brondes Maumee has been, and continues to be, an outstanding dealership to work with on multiple occasions. Their flexibility, attention to detail and communication are a welcome experience. I have nothing but good to say from the service department to parts.
Another wonderful experience at Brondes Ford Lincoln Maumee! Bob Larbus has been our Brondes New Vehicle Salesman since 2012. Weve leased 3 Ford Escapes (2012, 2014, 2016) and a 2019 Ford Edge....Im happy to say We now have a brand new Ford Bronco Sport Highlander! Its great!! A joy to drive, comfortable and very well equipped with all the latest gadgets. Our Salesman, Bob Larbus and the Finance Staff at Brondes have always made it an easy and knowledgeable transaction for us. We highly recommend Brondes Ford Lincoln in Maumee, Ohio! Barbara & Ed S.
Excellent service, excellent price! Top notch dealership with outstanding employees! Love my Ford Fusion and Brondes Ford Maumee. Thank you team Brondes!
Nick made our buying experience pleasant and painless. We were in and out extremely fast. A great dealership with no pressure.
Very enjoyable experience buying my vehicle at Brondes in Maumee. The sales and finance staff were extremely helpful and got my deal done the right way. Ive used Brondes service department for many years for my vehicles as well, and will continue to do so. Highly recommend!!!
Very happy with the service provided by Andy and our tech, Dan!
Just ask for Brett Meyers. He made buying and trading a car painless. I had a great experience with Brondes. Customer service done right.
Brondes dropped a new engine in my car in less than a week. They were very nice and accomodating and helped me get set up with a loaner car until I got my car back. It ended up being an issue under recall so it was free of charge. I would recommend taking your car here. Great service!
Be careful of unnecessary up selling when you come here for any kind of service. I came here recently to get an oil change and I also put 4 brand new tires on my car 2 months prior . After the oil change was finished, they told me that my tires were wearing away and needed new ones ASAP. I confronted the gentleman and he did not even bother to argue with me almost as if he knew I caught them in the act! Also I came here 4 months ago for an oil change and they tried telling me that I had an oil leak somewhere but it was no big deal just to bring it up to them for my next appointment. I checked and there was no leak whatsoever.So this most recent visit I decided to not bring up the “oil leak “ to see what they would do. They did not say a word about an oil leak this time probably because I never gave them the cue . Just be careful . I found it very convienient coming here to use up the rest of my ford pass points. I am afraid I will not be returning for future service. Best of luck
Thanks Chad (Used sales Manager) I appreciate you..
Thank you to blake, tommy and joe. Best car buying experience hands down . Very courteous and professional. You will not be disappointed!
Appointment went smoothly. MultiPoint inspection and oil change all completed in less than 1 hour. Mike Driscoll was pleasant and informative. Always a pleasant experience at Brondes Service.
Brondes service department did a great job. They were, friendly, fast, and efficient,
I called on Monday to schedule appointment for oil change, tire rotation, and 50,000 mile check for my 2016 f150. They gave me an appointment for the next day for 10:00 AM. I was in and out in less than 30 minutes. I was very pleased with their prompt scheduling and service.
My car wouldn’t start so since it is a Lincoln MKX I got it free towing pick up and they changed out the battery and did diagnostics, all included with my three-year lease! Very happy!
Bill is a very caring individual. He is hands-on with his customers. He gave me some great suggestions which positively influenced my buying experience. I have the greatest confidence in Bills ability to sell a car that will fit your lifestyle as he did mine.Kudos Bill!!!
I did buy my Explorer here and for the dealership and that experience about a year and a half ago I would say it was great and I love my vehicle. However this rating applies to the service shop. Ive used it a few times with different vehicles and really havent had an issue but then again I never really thought Id have happen actually happento me. A good customer relationship starts with trust especially when it comes to your vehicles and who services them. I had an appointment for a safety recall to be fixed on my Explorer yesterday and everything was kosher. I got a call while they were working on it saying there was a second recall and they were fixing that for me as well which is great they did that. Then I was told my rear break pads and rotors needed changed that the pads were at 2mm which means basically gone. I declined it at the time because for one I honestly wasnt sure about having the money for it and also most know prices at dealerships can be a little high but thats probably because its certified. So obviously I still needed to look into getting them replaced if they were that bad, my friends dad owns a tuffy so I take it down to him to get it done there and turns out my pads still had half their life left and rotors obviously fine. My Explorer doesnt even have 40 000 miles yet so I was kinda surprised to hear it in the first place and I didnt notice any type of squealing or grinding. So I dont know if its just an individual technician thing that decides to lie on the inspection or they are told to do it here and there, but either way Ive now lost all trust in a place Ive used multiple times and who knows how many times or how many people this has happened to. I would think as a dealership certified center this wouldnt happen but guess you never know wholl try and take advantage of a situation. In a way the fact that I dont have money to just throw around saved me money but I guess be careful out there and get a second opinion on things especially if its not being shown to you. Im disappointed and most likely wont be giving this service center my business anymore but the actual dealership and sales people Ive interacted with there were great just look out for the service center.
Tom Bires and his guys worked together to make sure my latest purchase went smoothly even though I work late every day and could barely get there before closing, the finance man Joe also was a great help in getting me the best rate and payment plan! Exceptional service👍👍👍👍👍
I had messages popping up on my dash telling me my 4wd, anti-collision, and hill descent was in default. See manual. I made an appointment and got my car in a week later. They told me they thought it was a sensor and they were right. They changed it and got me on my way in just a little over two hours. I feel better that everything on my Explorer is working properly.
I purchased a used 2020 Ford Explorer from this dealership about a month ago and highly recommend anyone looking for a new or used car to shop here. Be sure to ask for Les Tansel!Some background:I was in the market for a new explorer and went to look at another dealership but they had over $4,000 in hidden fees from the ticket price so I had to walk away. I returned to CarGuru and found this vehicle on the website at an amazing value. I was a little hesitant as I live about 3 hours away in Cincinnati.I called the dealership and was connected with Les and he was fantastic to work with. He was able to answer all my questions over the phone and was able to take some personal information from me and about my trade in and said they agreed that the offer I received for my trade in at another dealership seemed fair. I was worried about driving all that way just for them to sell it as vehicles rarely stay on the lot these days. Les informed me that they had a deposit program to hold cars. You put money down and if you get up there and don’t like it they will refund the money and if you do like it you can put that deposit towards the overall price.Fast forward to the dealership and Les already had the Explorer out front waiting to test drive. He came out and greeted my mom and I as soon as we pulled up. They looked at my trade in and told me they would normally offer $500-1,000 less than what we agreed on but because I was willing to drive that far for the car they would honor the previous offer. My mom and I were able to go on a test drive and by the time we returned to the dealership they had all the paperwork set up for me to go through and sign.Their finance guy George was also great to work with. He walked me through each document I was signing and other offers that they had in terms of additional warranty coverage. He did not try to force them on me in any way, just simply explained the service and the price and what that would do to my monthly payment. When it came to my loans, I was already pre-approved with Capital One with an interest rate of 6.4%. He shopped the loan around and found me a loan offer from Huntington with a 4.5% interest rate. The best part was after a 3 hour drive there and a pending 3 hour drive back, I was only at the dealership for a total of 1.5 hours.Overall this dealership is amazing to work with. All of their staff were friendly, there were no hidden or unexpected fees, they were very quick and efficient but not in a pushy way and looked for ways to help you out.
I am very intimidated in the car buying process. When I first met Nick he assured me he would be to the point and tell me everything I should know and need to know. In the whole process Nick always backed what he said he was going to do, this made me feel at ease, made me feel comfortable, and the ease of the process was phenomenal. I would recommend Nick over anybody Ive ever worked with in my life.
The new Brondes Ford Maumee dealership is outstanding to work with. Their entire team is top notch and so helpful. They have a great showroom and lot to check out. Make sure to ask for Falon Johnson who will take great care of you too!
We had a great and smooth buying experience purchasing our new ford Explorer. Brock went above and beyond for us to track down the exact vehicle we were looking for and kept us in the loop the entire time. From our salesman to the entire staff we felt welcomed and appreciated in every interaction. Great example of customer service!
Had a great experience buying my first new car here. Falon was an incredibly kind, capable, and helpful person to go through. From start to finish everyone at Brondes was eager to help me buy a good car at a great price.
Had a great experience at Brondes Ford in Maumee. Everyone is extremely helpful. Bill Neumeyer is by far the best sales person. Have dealt with him for about 20 years or more.
Great service! Cory, my concierge is awesome!!!
Took F150 in for an oil change and heat shield issue. They were ready for my appointment and completed the repair and service in 45 minutes which was faster than time quoted. Washed my vehicle as always.
Dan Dimario did a outstanding job! The whole team was great, made us feel at home. The whole process was smoother that ever!
My experience with Brondes was top notch.. I’ll definitely buy from brondes again and I’ll most definitely recommend family and friends.. the service was very professional.. I love my Ford Fusion . Dan DiMario made my experience fun and fast. I actually enjoyed my car buying experience. The Ford Fusion is very impressive. I’m very happy with my decision. I’m thankful my boyfriend recommended Brondes.
We just purchased a used car from Brondes in Maumee and we couldn’t be more pleased. The whole staff went above and beyond to make sure we were taken care of before, during, and after the purchase. We highly recommend them and it was worth the 150 mile drive to get a great deal.
Very Happy with service thank you
I worked with James Zielinski on my new lease of a Ford Ranger! He was EXTREMELY helpful, was not pushy, and went out of his way to show us as many models as he could (even his personal car). Most car salespeople you meet today are awful to work with, but James went above and beyond. With the affects of COVID there are not a ton of new cars on the lot, so James searched dealerships within a 300 mile radius to find me the Ranger I wanted, with all the specifications I wanted on it. I highly recommend James and Brondes Ford Maumee!
The staff was courteous to me and fast with the service. Everything I needed was done well and they even assisted me with a wheel lock key issue I had and helped me track down whom to contact about replacing it. I will be back as soon as I need another tune up!
Unfortunately my experience wasn’t the greatest as the reviews. I came in last Saturday for my scheduled appointment. When I pulled into the garage there were about 3-4 employees standing there and said nothing as I waited for instructions on what they needed me to do. Without instruction, I got out of my vehicle and walked into the office and it still took a couple minutes before I was greeted or even acknowledged that I was there. Once I was able to speak to an employee (he was very nice), he told me they would have to reschedule my appointment due to high volume. They were too busy to service my truck and rescheduled my appointment for the following week. My appointment was at 8am, and It would have been nice to receive a courtesy call prior to my appointment. This week I receive a voicemail about having to reschedule my appointment again. I understand things happen but even when situations like this, better customer service and effective communication could have made this a better experience. It just seemed as if they weren’t interested in my business.😞
I got my Lincoln 2 years ago in 2019. I could not have asked for a better sales representative, Falon and finance advisor, Sonia. It was quite the journey getting me into this beautiful car and they did everything they could to make the situation as easy and fulfilling as possible. Falon Johnson has continuously contacted me over the 2 years to make sure I don’t need anything and am still loving my vehicle. I always take my car to the Brondes service center and have always had the best service. I recommend this dealership for absolutely everything. Outstanding service and customer care !
The service was great. The only negative remark I have is when I lived in Springfield va the service member would bring my car to the door. Here in maumee I had to find my car then go get it in the rain. Not good
As usual Nick makes the Car buying experience smooth as silk and fun.This was our 3rd vehicle that I have purchased from Nick, plus 2 more I helped my daughters purchase which were their first car purchases. Brondes have themselves a real gem and a class act. Thanks Nick Montalbano.
Tom was very knowledgeable and made the entire process fun which is not an easy task when I am spending that much money. I have purchased several cars using Tom and will again.I
First rate, as always. It worth the trip from Findlay. These are great people that reall care.
While I was not in the market to purchase a new car, I am in the business of treating individuals as humans. I was in desperate need of a charge and I pulled in to get enough to get home, I was greeted by a man who said the charger was being used by an EV Mustang. I noticed another charger was open so I parked for a few and gained a couple of much needed miles. This was not a casual charge, it was an emergency. While outside, I was greeted by the same man who spoke to me inside. He told me this was a paying charger (Which I would happily have paid to charge since this was an emergency). Then he told me it was for customers only and he was glad he caught me before his boss did, because his boss was in a bad mood and would have been rude to me. If this man would have told me to leave initially I would have figured something out, but their charger is apart of a Plugshare program and according to their website was free to use. This is the only reason why I stopped. I did not know that I would be power tripped by a man who was making up for his tiny stature. While, I do not own a Ford at the moment... I have owners several. Including 2 Mustangs and 2 Taurus in my 35 years of life. So I’m no stranger to purchasing to Ford and no stranger to their catastrophic failures of their machines. I would be a little weary if you’re in the market to purchase a new vehicle. If they conduct business anything like they treat an average person... I would be concerned. That is all, I’m sure there are so great people who work there, but be wary of the little guy.
Brondes Ford Maumee took care of my repairs and was very transparent of the charges and repairs! Excellent customer service and friendly atmosphere! They kept me informed and worked with me to get the job done!
Thank you to Troy Williams your the best car salesman there is I’ve been coming to you for a lot of years and you have helped me tremendously and I want to say thank you again 👍👍for everything 😀
Prompt & courteous service.
Scheduled an oil change online. Arrived at Brondes and had my oil change completed in less than 40 minutes, including a car wash.
Everyone was very nice and helpfull. Never once felt like my salesman, Brock, was trying to do anything more than put me in the car of my dreams. Definitely recommend Brondes Maumee!
Always easy to make an appointment and service is polite and good.
Always friendly and professional, service was fast and reasonably priced
You never know when you are going to get a flat tire on the expressway, so I had no appointment but the service department was able to assist my husband getting my tire replaced on December 23rd with no issues! I appreciate all their hard work amd ease of transaction since I was stuck at work for 13 hours that day! I will always drive the extra miles to come to the Maumee location!! Thank you!!!
We recently purchased a car from Brondes Ford Lincoln of Maumee. Our salesman Darryl Horton was exceptional, from the first phone call to our final goodbye, top notch gentleman. We purchased the car from New Jersey, so we were alittle nervous. Darryl helped put at ease and kept us informed throughout the process. He went out of his way as to pick us up from the airport, advises us on hotel and food options during our stay. He made it an easy and great experience. We would definitely this dealership and especially Darryl Horton. Thanks for everything. Noel
The Ford Team was very professional and took care of all my concerns in a very timely manner thank you very much
Great sales person. Weve used Bill for the last 3 cars. He is extremely helpful and easy to work with. The Brondes Ford is an excellent place to purchase a car and their service department is fantastic.
QUICK SERVICE, NO LONG WAIT
Great service with a quick turnaround.
They took care of a couple recall issues and did a oil change service, they were prompt and thorough
My husband and I recently (week ago) purchased a brand new 2020 Ford Ranger pick up truck. From the minute we arrived at the dealership and progressed through the entire purchasing process, we enjoyed a very good experience. Our salesperson (Brock U.) was able to answer any and all questions and concerns we had. We both highly recommend Brondes Ford and Brock as part of your purchasing project. From start to finish, everything went seamlessly and we could not be happier. Thanks Brondes and Brock.Mark & Kathleen
Gordon is an exceptional salesman. He is knowledgeable, professional and personable. He answered all of my questions thoroughly which helped me to make the best decision in my choice of vehicle. I enjoyed working with him.George in finance was also exceptional. He explained my options which confirmed that I was making the right decisions. Great experience!
Brondes was great to work with in finding me a new truck. I worked with Mikaela and she was great. I recommend buying from Brondes and working with Mikaela.
I did have a good experience. They had the exact vehicle I wanted.
We always have a great experience here. From our salesman Brock Upwell who goes above and beyond for us when we lease and purchase our new vehicles to the outstanding service we receive in all the departments. Derive is impeccable and they take the time to go over the details thoroughly with you. I highly recommend this dealership if you are looking for a new or used car or truck, you will not be disappointed!
Great experience using Brondes. Car was picked up at my home, loaner was left in my driveway and when service was complete my lincoln was returned. Cant beat it!