Jamie was so kind and helpful. I switched to Verizon this week after being a loyal T-Mobile customer for the past 7 years. (The 6th data leak in 4 years was too much Im afraid). She made the entire process super easy and quick. Thank you again Jamie!

Alex went above and beyond!! It took us three days to finally detach ourselves from a terrible provider and switch to Verizon. Alex was proactive in every detail; plans, what to expect on the bill, services, hence the phone itself! He was very patient and his customer service was exceptional, I thought he was the manager! Thank you once again for your great service!!!

I visited the store not too long ago with my mom to help her upgrade her old phone. We were helped by Jamie. She gave us a couple options and was very knowledgeable in finding the right one for her. She was very nice and multitasked while she was working with other customers so we didn’t have to wait as long. We will be back!

I called ahead and spoke with Jamie after leaving the Orland Park location disappointed. Fortunately she was available when I arrived. And although I knew that I was interested in the Samsung S20 model, she answered all of my questions and set me up so that I walked out with everything that I needed. There was only one blip when I later found out that I didnt receive the proper promo discount for being a loyal Verizon customer. But the representative on the phone fixed it and assured me that it had nothing to do with my sales rep, Jamie. She did everything correctly.

Jamie was amazing, every time I have been in here. She always is super nice and takes her time to explain everything to me. Can’t ask for a better employee

Terrazzo was amazing at getting my business account setup. He had great patience and followed up on every detail until the account issues were resolved. Will be using this location for all my future business communication needs.

Jamie was a great help and also knowledgeable in my phone and tablet upgrade. Good at multitasking, too. Great customer service .

Heaven made upgrading 3 phones heavenly. She was efficient and friendly. Really enjoyed our time at the store!

Very dishonest store and made the switch over process very difficult to the point Im cancelling. Wouldve rather stay at my old provider, Sprint/T-mobile. The guy, Alex, set up my account and upcharged me and charged me for everything I didnt want. Alex didnt listen to any of the options that I asked for and lied about a rebate price and gave me way less than what he said. Save yourself the headache and stay at your old provider.

Charlie at Verizon on Lincoln Highway is the best. Great customer service and very patient. Even though we decided to go with another company he made sure that he answered every question and that we walked out the door satisfied.

Heaven was an excellent help selling and setting up the new phone. She showed great patience with me and the myriad of other customers that came in. She is outstanding. I will be back because of her!

Jamie H provided excellent service when helping my husband upgrade his phone. Her customer care should be recognized

When I came inside, Heaven helped me and mom immediately she was nice and was able to get in and get out. So for my experience there I would give it 5 stars. Thank you Heaven for getting my new phone.

District Manager Brian, excellent services I was looking Note 20 Ultra 5g no other location had the phone. One of his store location had the Note 20 in which Brian brought Note20 phone to Matteson location.When I arrived to Verizon Matteson store Customer service agent Jamie gave me such superb customer service.Jamie was very patient, professional, and demonstrated excellent customer service experience.As well taking her time out to greet each customers upon entering the store.

Jamie and Tony helped me out and they were the best customer service people Ive ever had PERIOD!!

Alex was wonderful he took his time to explain the Promotion and how my new phone works. Will definitely be coming back for the great customer service.

Best experience EVER! Terazzo J has the most amazing customer service skills. Need Verizon you NEED Terazzo!

Jamie was amasezing. Patient with my old phone. Id definitely refer to anyone who needs a phone

Couldnt hv had a better patient sales rep...Jamie!!! I am a senior and she made me feel like I mattered and not just a number or old person!!!!

Heaven is the best! Got our new phones up and running without a problem.

Alex was very helpful. Great job!

Representative Heaven assist me at the Mattson store and her knowledge and the assistance she provided me was excellent.

Heaven Carbajal- she was so great and helpful we need more people like her in the world Thank you for having her God Bless

It was almost closing time and Terazzo helped me change my service on literally my last day from my previous carrier. It was crucial because it’s my business line and he helped me not lose any business and I appreciate him very much!

Jamie H intercepted a challenging situation and went above and beyond and provided exceptional service. Thank you Jamie! Your amazing service is truly appreciated!

Jamie showed Great customer servive and very patient

Jamie provided Excellent service, very informative and friendly..10 stars

My experience with Terazzo @ the Matteson local was amazing. He has excellent customer service skills and knowledge of the products. He has taken so much time with my mom (89) and me to see she gets the right phone and was very patient with us. I would highly recommend Verizon to recognize Terazzo and his ability to service his clients. #promotionTerazzo

Me and my husband went in to this store today 08/21/20 near closing. We were able to get this wonderful lady Jamie. She was so helpful with all the request and questions me and my husband had for her. She switch my husband to my plan and got our new phones set up in an extremely timely fashion. Such an amazing experience at this store. Would definitely go to this store again. Thanks Jamie for everything tonight.

Went in to Verizon to open my business account with Verizon. Jaime did an excellent job from beginning to end of making sure I had everything I needed very very good at whats she does. When there ask for Jaime and everything you need will be done guaranteed she is simply the best.Thank you very much JAIMIE 😊

Chris was very helpful. I am so lucky to have come in when he was there.Thank you for helping me, Chris.

Terrazzo was absolutely prefectHe was so patient with me I truly appreciate himThank you Terrazzo 🥰

Went in today (08-21-2020) with my wife to add me to her contract and get us both new phones expecting it to be an arduous process. Could not have been more pleasantly surprised with how enjoyable it was thanks to Jamie! She was honest, extremely helpful, knowledgeable and all around amazing to deal with! Thank you Jamie for providing such amazing service! We walked out of there with smiles on our faces and completely satisfied with our service and new phones.

Well I thought the young lady Jamie was exceptional in her knowledge and expertise.Very professional and customer oriented.Just an overall delight to interact with.I will come back to the store because of her

I am extremely impressed with the service I received and Jamie was so friendly and patient with her customer service...

LOVE LOVE LOVE MY MATTESON VERIZON! Laura is bomb!! She knows what shes doing. Got the New Samsung Galaxy Note20- 5G & A Samsung watch. She ordered both in Rose Gold Copper & they came in 2 days later. She helped my hubby upgrade our data plan which is going to save us $! Go visit them!

This about JAMIOUT STANDING EMPLOYEEHAS BEEN SOLVING ALL MY PROBLEMSEVER SINCE I JOINED UP W/NETWORKSHE IS PATIENCE & VERY THROUGH

I love this place especially Jamie

Jamie was very professional and helpful on my visit. I am a senior and she answered every one of my questions. Top notch customer service! Thank you.

Wonderful experience buying new iPhone & Apple Watch. Jonathan explained everything so that this 77 year old tech challenged woman could understand. G8 experience.

Jamie was awesome ! Service was great

Got the information I needed, just need to followup to get another 5G Phone for another Line. Great Customer Service!

Jamie was GREAT! Helped with all our issues and informed us of a couple of offers from Verizon, which we did not know were available. Which we gladly accepted!!!

Jamie is great person awesome personality

Great Customer Service!! Terazzo, sold me an iphone11 and also an apple watch. He was very knowledgeable, friendly, and had patience! Ask for him next time, hes amazing!!!

Jamie is AWESOME!!!!! She worked soooo hard for me today, trying to help solve a problem that no one else would!!!! She was nice, kind, and she never stopped trying to solve my problem. Verizon needs to fill their company with people exactly like Jamie. This is an example of what customer service should be!!! Shout-out to ALL of the staff at this Matteson, IL Verizon store!!! Blessings to you all!!!

Awesome customer experience!!! I went in to buy my daughter a phone and the whole process was so seamless. Hayley was quick, efficient, and professional. I would definitely recommend them!

Laura was absolutely AMAZING! She was so knowledgeable and helpful with everything I needed! I will request her for any future Verizon visits!

I WENT INTO VERIZON UN MATTESON AND TERAZZO HELPED ME TO THE POINT SATISFACTION AND BEYOND ASK FOR HIM!

I came to this store with a friend of mine, not looking to switch services. I had my past service for about 8 years and was happy with it. However, the customer service rep, Terazzo, was AMAZING!!My friend and I changed services to Verizon. Terazzo was the most knowledgeable young man. He showed us products suitable for our individual needs; he assisted both of us in changing services; he answered all our questions patiently; and we both received available discounts.I’m very happy with my decision to switch services to Verizon. My monthly bill is much less than my other service WITH the addition of my new iPhone 11.He also helped my husband switch services (he has the new iPhone and his monthly bill is also lower than his previous service).Thank you Terazzo!!!

Friendly & Quick, knew exactly what I needed !

Went in to buy a sim card for an existing phone. Called first and was told that I wouldnt need an appointment. When I arrived, all reps had customers so there was a short wait. Staff and customers were wearing masks.

Jonathan and Laura were great, very helpful. If you visit the Matteson location be sure to ask for one of these guy if you want the best....

Stopped in at the matteson location looking for a new for phone and to switch from Att. The staff was very friendly and knowledgeable. Slavko took care of me and was helpful throughout the whole process. Easy and fast, would highly recommend.

Dre was very helpful in helping me with my phone service he is the best his customer service is excellent.

Was in the store Tuesday 10/1. My kids were restless but Cory was very patient with us and tried to his best ability to help us in store. Manager was also very helpful. I would recommend this location.

A waste of my time, everything at this po into has to be done online.....😥the star was for service plus as everyone knows you are forced to give at least 1 star....

Great Experience!! Quick, professional, and knowledgeable individuals. Ask for Slavko!!

Johnathon resolved my issue with efficiency and was very polite and respectful.

In and out fast.. was greeted and taken care of as soon as I walked in...very pleasant experience.

Slavko was super cool and helpful I fed will be back for anything I need!!!!

Love the employees and the store! Great service!

Jamie was amazing, very professional and helpful !!

I had one of the best customer service experiences. Randy is very knowledgeable, and provided me with a highly professional service and care. He was very empathic, listened to me, and understood my circumstance, and showed me different options, explained these options well, and even wrote some things that I could not understand (English is my second language) on a piece of paper so I can better understand. Very patient and creative, problem-solver. He got all the positive qualities and characters of a great sale representative.

Hayley, terrazzo, and Dre were awesome! Very friendly staff!

Changed over from another service after almost 20 years. They did a good job explaining the costs and the service is sooooooooooo much better.

Will never go back the people where rude and really didn’t care to take care of us next time I will find another store even though it is farther away over the all the years I had Verizon that’s the second time this kind of thing happened if it does I mite start looking for another carrier

First of all, they dont open until 11am. 11am!!! Who do they think has time to wait until the early afternoon for them to open up? Also, if youre paying a bill like I was they make it super difficult with unnecessary pin codes and what not. My experience today was TERRIBLE. I am calling corporate, and I will NOT return to that location.

Great people and great service. We had our 2 children with us, as they started getting a little wild, one of them entertained them. Our store rep was amazing and the store manager was soft spoken but very very helpful.

No one was able to help, which I understand to a degree, but every person that came in had to be referred to the manager. Every one, because the associates werent able to find the answer or solve the issue or print out the confirmation or change the setting. Disappointing.

Love the new management, Dre was great!

New management is great and laura was great!

I had to replace the Google pixel I previously purchased at the end of May. I asked for assistance they said call tech support and I asked if they would put the glass protector on she gave me flack but did it. I asked about the bubbles she said it will go away in 24 hours. I returned because phone wont accept my code to activate. There like call tech support unbelievable customer service.

Came into have cell cell phones transferred over to new phones information contacts and pictures needed to be transferred to another phone I spoke with Troy he was my person at hand I told him what I needed to do in the beginning and it will be a lengthy process after realizing that he was missing customers he be getting to pretend as if I was no longer a customer anymore and leaving me there to do my own transformation of information so I begin to pretend as if he needed incentive and purchase a new protection for one of the phones so maybe he could treat me like a customer again but that wouldnt work he just walked around left me there and now me and my wife do not have any information or contacts on our phones do not go to this store

Laura provided amazing service.

Very helpful to customers...

This is the worst company!! I was a loyal customer for 20 Years!! Kept giving me the run around with losing my discount, telling me it would take two billing cycles so I waited called back after the 3rd billing cycle was told that I no longer qualified for it.. but all along every time I called they told me yes! They did nothing to help me, were rude about it! Canceled all my service with them and 2 months later now I’m still getting a bill!! I call every month and they tell me they have no record of it! Scams!! Would never go back to Verizon!

Charged me $10 for a sim card when i just got one at another location for FREE! Tried to return it they say no refunds on sims cards. Found out that this is an unauthorized dealer their not an actual Verizon store they just sale their products.

Well they are the most expensive carrier out of all of them. I still have a lot of places I cannot get signals or no data connection. But have a family of 4 trying to get them to change is a battle. Been with Verizon for 25 years.

Wish I can give 0 star. Customer service is terrible, very nasty and they lie to you...

Very unprofessional. Wait time was over 30 mins. Time was 7:30pm when I seen someone and the manager didnt know what he was doing nor did the associate.

Great service from Francisco!

I just came from that location and the wait time was horrendous. Especially since someone that came in after me was helped. What kind of customer service is that. They sold me a defective product and all I wanted was an exchange. I will not be going to this location again. Thanks for nothing.

Im trying to figure out why ever cell phone store open on Sunday but Verizon wireless in matteson il real inconvience wont you to go to the app to do everything some people like human contact

Thank you verizon team in matteson you were great! Good and timely service!

Everyone is so helpful here.

Too much fun birthday shopping

Verizon is always top notch!!

Received great service from Chris and Mike. Very helpful and informative.

August 22, 2015 my daughter and I went to the store in Matteson, Illinois to try and obtain a new iPhone 6 for an iPhone 6 that no longer was in operating condition. After the salesperson took a look at it and confirmed that there was some kind of hardware malfunction. This iPhone was still under the year warranty but she has the “Total Protection” plan on the iPhone and was told that she would have to send in for a replacement. My daughter gave the salesman the address to where this replacement phone was to be shipped.On Monday morning I received a tracking email from Verizon for the delivery of the replacement phone. Unfortunately, the salesperson apparently did not submit the correct address he was given by my daughter to where the phone was supposed to be shipped. I called the Matteson store and talk to the store manager, Mike Washington, as soon as the store opened. He then took the correct address again and said that he would take care of it. I said that it would probably take an extra day to reroute the package because of my past experience with FedEx and rerouting of packages. He called me back in approximately 15 to 20 minutes to say that the package has been rerouted and that it would still be delivered the following morning.On Tuesday morning I received and updated tracking email from Federal Express stating that the replacement phone was on the truck for delivery but it was coming to my home instead of the address that it was supposed to go to. I called FedEx and tried to find out what had happened to the rerouting of the package. Federal Express told me that when a Verizon package was rerouted to a different address that it automatically gets sent back to Verizons warehouse. I then called the Matteson store once again and talked to Mr. Washington and told him that the rerouting did not go through and that the phone was going to be sent back to the Verizon warehouse and not delivered to the address that he guaranteed he had corrected the day before. When he said he would take care of it he called back in approximately 20 minutes and said that I had refuse the package. I tried to tell him that I did not receive the package and that it was going back to the shipper.He asked me why I did not accept the package. When I told him that I did not receive the package or refuse the package he said that when he talked to FedEx they told him that I had refused the package and it was being sent back to the shipper. I then called FedEx and on a three-way call had Mr. Washington and myself talk to FedEx and he was told that any package from Verizon being rerouted to a different address automatically gets sent back to the shipper. He then agreed to have another replacement phone shipped out overnight.This phone, being my daughters phone who uses the phone to run a business, did not have the use of her phone for four days. I gave every opportunity to the Mr. Washington to rectify the bad situation in a speedier resolution but he did not follow through. He said he was unable to do so because of company policies. Even though both a salesperson and Mr. Washington himself screwed up the delivery of the replacement phone.I asked for some compensation and the best I was quoted was approximately $10. This was based on the line charges for my daughters phone for four days. Not only did my daughter lose four days of trying to run a business by contacting her suppliers, clients and other personnel for work at the business I also spent time trying to correct errors that the Matteson store personnel had created. They were there for the purchase of 4 phones but beware of their service after purchase.

PLEASE BE AWARE OF THE SCAMS THIS STORE PLAYS ON THEIR CUSTOMERS!!! PLEASE BE AWARE!! I WENT IN TO HAVE MY REPLACMENT PHONE SYNCED. MARY, THE SALES GIRL TOLD ME IT WAS THE LAST DAY TO GET A LG TABLET FOR $100 THAT WAS WORTH $299! WOW, WHAT A DEAL! I BOUGHT TWO FOR CHRISTMAS PRESENTS. LITTLE DID I KNOW AND SHE DID NOT TELL ME THAT THE TABLETS WERE GOING TO BE A CONTRACT WITH A NUMBER ATTACHED. MY BILL WAS FOR OVER $500 WHEN ALL WAS SAID AND DONE. I WAS OUTRAGED!! WENT BACK TO THE STORE (SUNDAY 9/6)WITH THE UNOPENED TABLETS AND WAS TOLD A MANAGER WOULD CONTACT ME TUESDAY(9/8). NEVER HAPPEND!! WENT BACK TUESDAY AND WAITED AN HOUR FOR THE MANAGER TO ACKNOWLEDGE ME (VICTORIA WHO NEVER CALLED) TO TELL ME YOU CAN RETUN THE BUT HAVE TO PAY A RESTOCK FEE OF $70 AND WALKED AWAY.I TOLD THEM I WANTED ALL THE FEES REVERSE. THEY JUST LOOKED AT ME AND HANDED ME A RECEIPT FOR THE TABLETS. I CALLED VERIZON THE NEXT DAY, HAD PAM ON THE PHONE (SHE WAS AWESOME), SHE CALLED THE MATTESON STORE AND SAID THEY FORGOT TO PUSH A BUTTON TO RELEASE THE CHARGES. HERE WE ARE TODAY (9/11) I GUESS VICTORIA STILL DID NOT HAVE TIME TO REMOVE THE CHARGES FOR I HAD TO CALL AGAIN TO CUSTOMER SERVICE. FINALLY AFTER BEING ON THE PHONE FOR AN HOUR THEY HAVE REVERSE SOME CHARGES. HOWEVER $20 MORE HAS BEEN CHARGED FOR SERVICE FEES. SO I AM OUT $90 FOR TWO $100 TABLETS THAT I DONT HAVE! NOW IF THEY DO THAT TO ALL THEIR UNSUSPECTING CUSTOMERS THAT ARE EXCITED ABOUT A DEAL THATS NOT A DEAL, WHAT A RACKET!!!! DONT SHOP THIS STORE! OR YOU BETTER TAPE AND VEIW EVERYTHING!

Great service. Knowledgeable and professional.

Very Helpful Staff, very knowledgeable

Are they permanently close?

Laura was great

A great place to do business!

Cellphone store. what can I tell you?

Its a cell phone place, can be cheap or expensive. Customer service is fair

Very nice

Great service.