Update: Matt the service manager takes great pride in his work, and was able to fix our 4x4. He went above and beyond to figure out the cause. I highly recommend Matt and his team for all service needs. It makes a total difference when there is open communication and transparency. We are very pleased with the outcome of our truck.We bought a truck and we have had it less then a year and have already put in at least hf of what we paid for it and still the driver side window doesnt roll down, the 4x4 switch has been replaced 3+ times yet it still it is stuck and wont switch from 2x4 to 4x4. The hitch wiring has had to be replaced. Definitely will not trust this dealership for any future purchases.

Service rep went above and beyond to get my vehicle fixed. He found the right part rather then making us wait a day for part to be shipped, so we could make a planned trip. Very satisfied.

Awesome no pressure sales. Bought my 2020 GMC SIERRA 3500HD AT4 from here. Brandon was awesome at getting numbers to line up for my budget. Matt in service is Awesome to deal with for my trucks needs. Great Job everyone and Great Customer Service and Support Staff.

I want to start off by saying I never write reviews but this is well deserved. The level of service provided when buying a new car was amazing. I called about a very specific Yukon XL that I have searched everywhere within a 500 mile radius for and they were the only ones not selling over the MSRP. I spoke to Zach and he quickly appraised my vehicle sight unseen, got me financed and offered delivery (400 miles) to my home the very next day at no cost! All the other dealerships were charging at least $3K over the MSRP and wanted a $1000 down before they wanted to really talk to me in order to hold the vehicle. Its 400 miles away and I will be purchasing all my vehicles from here moving forward.

There a scam just try to make money . They take 90 minutes to look at your car and then try and charge you 45 dollars. Then they want 412 to fix it. What ever happened to honest people.

Every time I come to this location I get the warm fuzzzys you know!! The good kind of fuzzy!!!

Was happpy with the service provided. Was right on schedule.

Everything went good as always. My oil change went good and any questions asked were answered. All employees are very nice and helpful. I enjoying coming in and talking to the employees while i am getting service done. Thanks very much Bonnie Brevig.

Everything from sales to service is top notch. The parts department is friendly and helpful when needing help.

Elvin was very polite and he had amazing customer service. We bought our GMC Denali xl from him! All the staff was super polite and helpful. We will be buying our next vehicle this summer from them as well

We were quoted $2000-2200 for a timing chain replacement, which was only about $200 higher than other local shops so we decided to go for it so we’d have the work guaranteed by GMC. When we came in at our scheduled time, they had us scheduled under someone else’s name. Told us the job would take 2 full days. They kept delaying and delaying and it ended up taking over 2 weeks. Final bill was $2700, which was a bit of a shock as they never told us while repairing it that the cost would be higher.During this time we always had a hard time calling and actually reaching anyone in the service department. Overall very disappointed in their customer service and communication. We were grateful for the loaner vehicle since the work took so long. The work seems like it was done well but for the difference in final price (surprise) we should have gone to a smaller shop to have this work done.

I feel like my most recent purchase was a fair deal and I know a couple of the members of the service department team and feel confident that they too will always treat me right.

VERY UNPROFESSIONAL!! I had an appointment for 545 pm to test drive a car I was very interested in. The dealer and I had been conversing back and forth via text msgs all day. 15 mins before my appt he text and said he had the car ready to go for me to test drive . However when I arrived there was another couple there test driving that car. I was told I would have to wait. I waited several mins. And then he told me they were going to buy the car. So I left. A few mins later he texted me and said the other couple couldnt afford the car and asked me to come back to test drive it. So I came right back and test drove it and told him I wanted it and that I was ready to pay all cash.He said oh no Im sorry but the other couple JUST purchased it. Wow such a waste of time and very disappointing.

Amazing people to work with. Felt at ease and no pressure at all.

Friendly staff. Prompt service!

We have been looking for a vehicle for my wife. Tim and the dealership were friendly and made it easy to get her new vehicle. Thank you.

Weve never had such a good experience at a dealership as we did here!! The sales staff is amazing and went above and beyond in our purchase of a new 2020 Nissan Rogue!!!

Very friendly staff! Great deals. Definitely recommend for your next vehicle!

Always friendly and helpful staff. Very accommodating.

Services personnel very friendly and helpful. This is the place my vehicle will be Services at.

Very good experience with the service advisor, Larry Ubben, who along with a tech found and advised me of a tire gone bad. This was found during a tire rotation service request. Have had several good experiences with this facility and feel completely comfortable with them doing my repair or service needs.

Absolutely the best Dealership in the business.I bought a 2020 Buick Encore White I just love it,Great buying Experience.The showroom is such a fun place to be. Nice friendly sales team I love to just shoot the breeze with and talk with.they will bend over backwards to make your car buying dreams come true.

Adam & Jamie are the absolute best! They go above & beyond each time we bring a vehicle in.

I worked with Justin Cleveland on the lease of a 2020 GMC Sierra. It was a great experience from the first phone call. Justin is very knowledgeable on the vehicle options and purchase/lease options. I would recommend working with Justin if youre looking for a different vehicle.

Very helpful

Very friendly, fast service!

Great service, friendly staff,

Good ppl to deal with

The dealership has a no pressure feel to it. I wasnt pushed into buying something I didnt need at this time. I like that at a place I have my truck serviced. The shop was very clean, and busy at the time I was there. The waiting area was clean and comfortable. The service writer was polite and friendly, and was very promoted when my truck was read. He explained to me what they did and if my truck needed any repairs. Thank you.

Purchased my third vehicle from Mason city motor’s in the last 18 months. Well worth the drive from Des Moines! Always exceptional service, great price. One vehicle for myself and two for my teenage daughters, couldn’t be happier with the overall experience. Highly recommend them. I will continue to tell my friends and family to check out their website and make the short drive to Mason city to see them. No pressure

Fast and friendly service.

Fantastic! Best car buying experience we’ve ever had! My wife and I purchased a used minivan. I felt the up-front price was fair and they worked with us to get the best interest rate possible. There was no pressure to buy, and they worked hard to meet our needs. Huge shout out to salesman Ben, financier Adam, and the whole crew there.

Great convenience to have picked up and serviced while we are at work!

Salseman was nice, however they want top dollar for a car that was dirty out of fuel and needing service while giving us wholesale for ours. I told them my top dollar and after that I wasted hours of my time when they showed me an offer that was about $5000 more than I was willing to pay. They will not negotiate and they offer little to nothing for trade. My offer was very fair and within market price in my opinion.

My service experience was great today. They were busy, but they got me right in, and sent me on my way efficiently. Brent scheduled the service for me, the guys at the service desk were quick getting my info, and the techs got my pickup in and out quick as well. All together it was smooth and painless, and everybody was pleasant to deal with.

Really great down to Earth people! Not your standard salesman only focused on the sale. I sat down with two different individuals who of which we shared just general converasation about life and the world. I highly recommend these guys and I will be letting everyone I know in the market for their next vehicle to go!

Rachel Rye was delightful to work with. Everything in the process was very smooth and inviting. It was an easy, fair transaction. Chris and Ross were both very professional as well, providing a welcoming atmosphere with no surprises. Everyone treated me with respect, which is something that I appreciate in this type of environment.

Worst experience every when looking to purchase a vehicle. Lied to repeatedly, told one thing one minute then told something totally different the next. Gave specific instructions before letting our vehicle being taking on a 175 mile trip back to the store that we would accept no less than $13,500 for our vehicle or not to even bother coming to get our truck!! Then after all the run around, receive a low ball offer that was a total joke!! They were told we were on a time line as we had a trip coming up, but they drug their feet getting the appraisal done, the trips to and fro took way longer than should have. Operation is very sloppily run. Driver that comes to get our truck and bring the one out we were looking at doesnt have any type of plates on the vehicle, no paperwork, nothing to make it road legal, then wants to take the plates off our truck and put them on the vehicle we were looking at! Then tells us to just drive it with no plates or paperwork!! Completely illegal and unprofessional. Then the driver sent to bring our truck back is an elderly retired man who is handed a slip of paper, told to drive to a town then call us for directions. The route he was sent put an extra 50 miles on the truck!!! Refused to do anything for all the extra miles that the put on our truck! On top of the vehicle they brought out that was supposed to be so great comes out with the service suspension system warning light on! Couldnt pay us to ever go back to this dealership. Total Joke!!!! Very poorly run operation. Save yourself the time and effort and miles on your vehicle and go ANYWHERE else!

Community Buick GMC Cadillac was the first place I stopped looking for a quality car for my son. I have purchased cars before from Community before and they treated more than fair but the best part of the process was how easy it was for them to find something that fit into my sons budget. Great people and beautiful building! keep up the good work

I thought the Price was Fair...& Customer Service was excellent; Great Combo.... For Ross, & Mason City Buick* GMC* Cadillac.Rachel Rye, Sales Rep. Customer service was great!... She answered all my Questions, with a smile....& Ask somebody if she didnt know the answer... I got a Tony Deal!!!...Thank-you Rachel...

We purchased a car from Rachel Rye in January. We came up on a cold and snowy day, but she was more than willing to work with us test driving several cars in the snow. She was very friendly and easy to work with. We feel like we got a fair trade on our old car. We are really enjoying the new Buick and would recommend Rachel and the dealership.

Rachel and staff did an amazing job! They were honest and upfront with everything and were very caring. They even called as they found an iPod that my daughter had lost in the vehicle that I traded in when they were detailing it. They called and got it to us. It is hard to find service like that these days. I will definitely do business with them again!

Great, friendly dealership. Hteat prices fast service.

I went in not knowing what exactly what I wanted, just looking at the time. Rachel was my sales person and she was extremely helpful. She created a list of likes and dislikes, got to know me and what my hobbies are which led me to the car I now own. She wasnt pushy like other sales people Ive meet and the atmosphere of the place just helped made the experience enjoyable.

Wonderful service. Easy to work with. Lowest price around for the car I wanted. No pressure and no haggling over price!! I will definately return for my next vehicle purchase! Hunter, Luke, and Stewart...you are a rarity in the auto industry!

Had an amazing experience....gave me an amazing offer on my trade in and got one heck of a deal on a 2020 sierra

Had such a great experience with this Mason City Motor Company. Their team especially Chad Breuer was so accommodating and pleasant to work with. The process was quick and simple. We left we an amazing truck and wonderful car buying experience. We will definitely be back to Mason City Motor Company for our next vehicle. Thanks!

My Jeep purchased here had a recall, that had to be fixed by Jeep. The let me use a loaner vehicle,without question. They also delivered my jeep to the dealership to be fixed and retrieved it after being fixed. Making my day GREAT!!!

Purchased a vehicle from them in the winter and they stated it was inspected if inspected how does a fuse to the AC compressor get removed to have buyer not notice AC compressor is shot until the summer...well because they didn’t inspect or they are ones who removed fuse to avoid replacing the AC Compressor...yes it blew cool air as it was cool outside....this was a lie from a poor business being deceitful to gain a sale...bad business and would never recommend them

Justin Cleveland was extremely helpful in giving me the best deal possible for my trade-in, and also helping me get everything I was looking for in a new truck. Rick and Larry in the parts & service departments were also very helpful hooking me up with the GMC accessories to make it my truck! Thanks again!!!

Chad did an exceptional job helping us decide which car to purchase. He was extremely patient and helped navigate us through all the bells and whistles in the new vehicle. It was truly a pleasure to have you as our sales person! We certainly recommend Mason City Motor.

Thanks Mason City Motor Co. I am loving my new car! Everyone was considerate, informative, and kind. I recommend your dealership as the place to go for exceptional service and excellent vehicles! Pricing was great! Thanks for helping me purchase my first new car on my Birthday!

I appreciated the no pressure approach while looking for a new vehicle and everyone involved with the process was helpful and friendly. I especially enjoyed working with Justin Cleveland as he made the whole process worry free and found the exact truck I wanted. Thank you.

Had a great experience when looking for a car with my daughter. She was undecisive on what kind of car she was actually looking for and Rachel Rye worked with us for a good couple of hours letting her drive different cars to rule out different options. It was nice Rachel didnt pressure us at all and answered all the questions we had. A BIG shout out to Rachael for making our experience a good one.

First time dealing with this place and got exactly the right part and service, very pleased

Thank you so much Rachel Rye!!! After sitting down with my husband and I and discussing my husbands must haves and wish I had for his new truck, Rachel was able to match him with the perfect truck! It was the only truck he needed to see and test drive. Hes a very happy GMC owner now. Thanks Rachel!!

Informative, helpful and worked with me to get a truck that I really liked. Quality people and respected me as an individual and listen to what I wanted. Rachel Raye was great she made sure my wife was involved and was truthful with her communication. If you are wanting to go shopping then make sure you check them out.

Very friendly. Does a very good job of explaining thing to u.

I had a great experience when looking and purchasing my new (to me) Chevy Equinox. Chad Breuer was great to work with from beginning to end answering all the questions I had and making sure that they were able to accommodate me to what I need for my life and budget. Tony was also great to work with to with the financial part. I would highly recommend Mason City Motor Company for future vehicle purchase experiences. Thank you Chad and Tony for making my new car purchase fast, easy, and hassle-free.

Justin Cleveland is one of the nicest salesmen I ever did meet. He provided me with the most relaxed buying experience for a car ever! I told him I was a mechanic and he informed me very detailed background about the car I was buying, along with what usually goes wrong to that generation of car I was buying, which was very thoughtful. Justin definitely showed that he has knowledge of cars, and not just how to make a good sale (also very good at). He is fun to chat with along with all of the other staff over at this dealership. Friendly atomosphere and I find myself going back to chat with him when Im around! the area!

I can not say enough good things about the new Nissan showroom in Mason City, Iowa. The way pricing is handled here is so much better then other car dealerships. We love our new Rogue. I want to give a great shout out to Ian and Tony. They were absolutely marvelous to work with.

Fast and friendly oil change service.

I purchased a vehicle from Amanda, she was awesome. Helped me move everything from my trade to my new vehicle(carseats, all my kids stuff). They were super busy that day, but I didnt feel rushed at all. They were more than generous on price of new vehicle and what I got for trade. I 110% recommend them to everyone!

Ed Heck assisted me in buying a 2003 Chevy S-10 a month ago. He was very polite and made the car buying experience pleasant. I will definitely be returning here for any future vehicle purchases I make. I will also be requesting to work with Ed Heck when I do.

I would like to change my 1 star to 5 star because I made an error when filling out the form. Im sorry for the confusion I may have caused as Ms. Rye would have been some one I would have employed when I was still running a busy chiropractic office. Following is the original Email I sent to you regarding Ms. Rye:Recently, I have had an opportunity to work with Ms. Rachel Rye. She is not only a joy to work with but she is very respectful and polite. She is very much an asset to your dealership and is very knowledgeable as well as accommodating to the customer and their needs. I would recommend Ms. Rye to any family member or friend that was in the need of vehicle as I trust her and her abilities to find a vehicle of their needs. Thank you for the great experience at your dealership!Sincerely yours,Korey J Zwiefel

Excellent staff. We worked with Chad Breuer and Ross in financing. Chad was honest, very friendly, not pushy at all. Ross made the financing easy. We plan to definitely come back again and will recommend them friends and family.

My husband and I bought a car from Rachel Rye in December 2015, and she was excellent to work with!! She took my list of favorite features and found me the perfect vehicle. She was patient with me when I wasnt quite sure if I wanted a car or another SUV. There were no hassles and she truly desires to fi.d each person their dream vehicle. Thank you Rachel!!!!

Matt Olinger is as exceptional salesman who is honest and very helpful. The car I purchased has a lot of options I have not had and Matt explained everything plus I went back in after purchasing the car and Matt spent more time when I wasnt able to get my phone to work in my car. I will go back to Mason City Motors and look up Matt for my next car purchase.Paul Faust

Good staff. Nice selection.

Awesome buying experience! Brent was great to work with and I would recommend Mason City Motor Company to anyone looking for a vehicle.

Matt was extremely helpful with finding my new vehicle. The no pressure sales approach makes shopping for a car enjoyable. I will be shopping at Mason City Motor Co again.

Our salesman Ed made our experience stress free and easy. Super friendly and knowledgeable! Would recommend to anyone to go here to Mason City Motor Company!!

Luke and Scott, as well as the owner of this dealership went above and beyond our expectations. They worked with us 100% and did try to push anything on us that we didn’t want. Then when we drove off the lot and realized the horn didn’t work, we called back and Luke answered. Again, he went above and beyond our expectations and helped us out! Told us to bring the car back in so they could figure it out and give us a loaner car! Way to go Mason City GMC! You guys are incredible!

This dealership has genuinely sincere people, that listen to your needs. I was looking for a very specific truck, and traveled quite a drive to see it, and however the truck didnt work out for me, the employees there were very understanding.

Visited this store for the first time today. Its under new ownership and all I can say is WOW, what a difference. The people are sooo nice and the difference is palpable. Thank You new owners! I will be back for sure. You now have a customer for life.

Everyone I worked with was really personable and great to work with! There was a misunderstanding initially, but everyone worked together to resolve it, which I believe, says how much they care about their customers. I would recommend this business!

Nice place, Ben was very helpful. Prices seemed fair and displayed on the car, no haggling.

Great relaxed buying experience with Justin Cleveland. Fair price and trade. Love my new Murano and wont hesitate to come back again.

I had a great experience at Mason City Motors !!!Rachel Rye was an awesome sales person !!! ...she listened to what i had to say and was very patient while i was figuring out what type of car i wanted. I would highly recommend Rachel Rye and Mason City Motors!Thank You !

Got a great deal on my challenger and great service from Justin out there. his manager also understood my needs on how to make the deal happen and did a good job to get it done!

Great dealership.. I wanna thank Rachel Rye for helping me out. Hopefully in the future we can do business.

I just traded for a used vehicle and had great customer service from Scott Ball, Stuart Olson and Luke Benjamin! All 3 of these guys created a friendly, comfortable and non-pressure sales experience for me.

We bought a 2013 Chevy Impala from Chad Breuer. He was very pleasant, friendly and courteous. We really liked the way they do business, and we would highly recommend them to anyone! Chad took good care of us before, during and after the sale. Thank you, Chad. Thank you Tony, also!

Had a great experience with Chad on my new car. He was prompt, answered all my questions and even stayed late to go over all the features in my new car!!!! I loved the facility also.

Matt Olinger and the staff at Mason City Motor Co. did a great job helping me purchase the perfect car for me. They made everything easy from start to finish. There was no pressure, great customer service, and I got a great deal on my car. I look forward to doing business with them again, and would highly reccomend them to everyone I know.

Justin cleveland top notch guy. Smooth to deal with friendly kind listened. Mason city motor co under this ownership will be awesome. Please see JC!! Tell him I sent u!!

I bought my gmc Sierra back in November when we had a very snowy day. I called and spoke with Rachel rye and she had the truck pulled up front and she greeted me has I pulled up. Rachel was a very friendly salesperson and answered all the questions I had. Rachel made sure that I had a very comfortable experience in purchasing my truck. It was a wonderful experience the price was right and had everything I wanted for my truck. I love the truck I bought and I would buy my next vehicle there and would ask for rachel

Had a great experience buying my Buick Encore from Hunter. Great guys to work with, I highly recommend!

Liked the no pressure salesman. Good price on low mileage 2011 Malibu

Matt Olinger is a true gentleman. He was very comfortable to work with. Matt asked great questions and made sure that my needs were met. He exceeded all expectations👏👏👏

Just got my new car and am in love with it!! Couldnt of done it without the amazing help from Rachel Rye and the team there at Mason City! Defentaly sending more people your way! Thanks again

Rachel Rye is the best! Super friendly, helpful, just all around the coolest. Need a new vehicle? Go see Rachel!! 10/10, would buy from again.

Very friendly and a good place to buy cars

Ive always wanted to buy a car here, but Im still saving up money. I like Mason City in general. This store has very fair and honest pricing.

One of the worst places for customer service. Salesman lied to me about the car I was looking for and I had to inform him his information he was giving me was wrong. All he could say to what I had told him was wow you really know your cars. No, I know what I am looking for. The salesmen called and texted me for weeks after looking to see if I was still interested. On top of this employees have been told theyre job is no longer there while posting that theyre hiring at the same time. Not a good place.

Thank u Justin Cleveland! Truck is everything I was looking for! Great service-Jerry Ball

Good service. Friendly staff.

So glad I went here to get my car. Jake was who helped me and got me into my car that day. He was straight up and honest with me. Next time I need a car I will be going here.

They found the perfect car for my wife at another dealer and had it ready for Christmas! Great to deal with, wonderful people!

Excellent customer service, both in sales department and service department