I was very pleased with how my experience went at Mattress firm. I had a complicated order and it was handled quickly and with so much attention and help! I would use this company again and again! Thanks so much!
Allyn was most helpful. He went out of his way to answer questions and make suggestions helping us decide on a mattress. Spending the kind of money we did is not easy. But when you consider it’s a 10 year investment, it’s worth the time and effort. When we were ready to put money down, he told us of the 0% interest financing available to us, which sealed the deal. Thank you Allyn.
At the Marysville Mattress firm we were helped by Brian and he was amazing! We went in for a quick look because we had our 3 year old twins with us, however, Brian helped entertain the kids while providing us informative professional help so we could finally decide on a new bed. We ended up going with a bed we never would have tried with out him. It suites both my wife and my needs and there are great promotions they are running to make your purchase more affordable. If you are looking for a new mattress, go visit Brian in Marysville!
We worked with Connie Pugh when we went into the store. She was awesome. Very friendly and bubbly. She walked us thru a little “quiz” first to understand what we wanted. She then gave us a tour of beds. She was very knowledgeable and complete. We finally got our dream bed. Thank you so much Connie! You’re the best!
Brian was extremely helpful and knowledgeable. We felt very comfortable and confident with our purchase. We would recommend someone to deal with Brian in the future.
The Salesman Brian that helped me really knew what he was talking about so it made it so easy to pick the right mattress that fits my needs.Thanks A Bunch Brian!!
Went to this store looking to buy my grandson his first bed.Was approached by a salesman who asked a few questionsabout his height and weight. At that time he saw a young womanenter the store, he then walked away from me, and asked her how he could help her. No pardon me, no excuse me. JustIgnored me like I wasnt worth his precious time. Well this storecan have all the time it wants. Went to another retailer who listened to me. So I bought two beds, one for my grandson and one for me. Take a hint Matttes Firm. But I doubt you will!
Had a great experience. Brian is awesome.
We went in looking for pillows due to having horrible pillows at the hotel we were staying at. Not only did we get greeted with a smile but the gentleman that helped us was very helpful the whole time we were there. I really appreciate quality customer service such as what we received it seems like you get that less and less. Now I am looking forward to a much better nights sleep.
Scott and I stopped by the Marysville 116th location to look into getting a new bed on 4/9/21. Bob greeted us and gave us the best customer service experience we have had in a long time! No pressure, and lots of fantastic information to help us decide which of the several we tried out would be best for us. We could not be happier with our new bed! We have had it nearly a week now, and have to honestly say we should have done this sooner! Bob, you ROCK, my friend! And, the delivery team (Rosalio and Pascual) were on time, very courteous, gave us detailed instructions on how to set up the headboard which will be coming at a later time, and thoroughly cleaned up after themselves. Overall 10 star experience! P.S. The Bamboo sheet set is the bomb! Thanks for the suggestion, Bob!
It was good. Easy buy. Our questions were answnered and we got great prices. Sales did excellent job explaining
Went in just to price mattresses. Bob was very helpful and showed us all our options. Ended up buying a mattress at a great price, with next day delivery.
Bob was knowledgeable of all products and made us feel very at ease, we cant wait to sleep on our new bed.
Robert (Bob) was a great help recently. Very knowledgeable and willing to work and answer all our questions. Takes the time to understand your concerns and provides a good third party review of the differences.
Very thorough sales associate who walked us through the process of selecting our new guest room bed.
They were not immediately trying to write up a sale. I went in looking for prices and comfort. They showed me several comfort and pricing options. No pressure to buy. They waited until I was ready. Awesome employees. Last place i went to (Sleep Country) they wanted to take me to a desk before even trying mattresses.
Alan was a absolute pleasure to deal with. Very knowledgeable and honest. Highly recommended.
Really helpful and wonderful selection of mattresses. Just what I needed! Very friendly staff.
The employees are really nice helped me find the mattress brand new mattress I was looking for I have low quality mattress, very worn out and has a hole in the bottem 🙂
David and Joey were awesome! They went above and beyond to find us the perfect bed setup, at the best price. We really appreciate the fast, painless purchase!
Super nice customer service! Fast, I could try out the mattresses. Bob was great thank you!
It was easy to find. There were helpful knowledge staff . Great sales the store was clean and not busy. I was in and out in 20 minutes.
We attempted to purchase over the phone . The store said they could not do it over the phone .They sent us a dead link that didnt work to pay . The chat help could not take our money and the phone number had no actual link to a human, nor a way to pay . So we went to mattress depot . Got a much better deal and they took our payment over the phone . Hard to believe a company had so many issues with payment .
Tanya was very knowledgeable and we were able to take all the time we needed to decide on a mattress with no pushing. Very pleasant experience. The store was clean and followed all procedures relating to COVID
Choose a much needed bed. Good guidance and help from David O. Grateful and awaiting the delivery for first night sleep.
The staff was very helpful and knowledge, answering my wifes and my many questions. They met a competitors price and beet it. Will receive product delivered in 3 wks which also beet the competitors delivery time. Their showroom was a bit plain and available stock was limited is the only area in which they can improve. Thank you Mattress Firm.
We were very pleased with our salesman Joey! He explained everything about the different types of mattresses and let us take our time in deciding and with no pressure! We would definitely recommend this place!
We had a great experience working with Allyn and finding the perfect mattress for our needs.
Allyn was awesome! Was very thoughtful and gave us a great experience, thanks Allyn! Black Friday deals were amazing and we left feeling totally satisfied with our purchase!!
We called three other mattress companies before Mattress Firm. All had the same price for the same product but Mattress Firm was very honest, very friendly and had fantastic customer service. The choice to go with Mattress Firm was a no brainer.
Very helpful and he took the time to help me find the right mattress
My husband and I came in today looking for a new matress. Bob was so helpful and answered every question we had. We got a great sale and will be getting it delivered tomorrow! Great prices. Would recommend to anyone. Will be coming back when our home gets bigger! Thank you so much!
Placed order with David at the Marysville location. Wonderful to work with
After purchasing a mattress from Costco a few months ago, we learned quickly that it was a painful mistake. Literally! Thankfully we are able to return it and stopped by Mattress Firm today. We were greeted immediately by Allyn and he was very knowledgeable and friendly. Absolutely no pressure! We were able to try different beds at our leisure and settled on a tempurpedic. Seamless financing! Great experience here, great staff as well!
My husband and I have been looking for a new mattress for over a year but had never quite had the experience we were hoping for. Roger at Mattress Firm changed that. We walked in on December 29th and he was quick to greet us. He worked with us to understand the type of mattress we prefer and spend well over half an hour trying different mattresses with us until we were confident in our selection. He never pushed us on price and instead focused solely on our comfort. We selected a mattress that was less expensive than we were planning, allowing for us to purchase an adjustable base and when we had questions on the one we were looking at, he was quick to find the answer. He was funny and kind and when we left, my husband made a comment about how great the experience was, which is a rarity.Additionally, our mattress was delivered this morning, just two days after our purchase. The installation team was prompt, kind, and efficient. They took our old mattress with them and were in and out in 20 minutes.We just woke up from a nap in our new bed and it was beautiful. Thank you to Roger and his peers for the great experience and the wonderful new mattress. We will definitely recommend you all in the future!
Friendly and knowledgeable associate. David gave us good deal.
Bob was a wonderful help!! He got us in and found our perfect mattress instantly!! Very professional and extremely friendly!! When I need another mattress I hope to have him as a representative again!!
Have been here 3 times to buy mattresses for our house. Bob is the best guy and always have an answer for our need. Great price and service.
Allyn B was very knowledgeable and helped guide us through the process of choosing our intellibed. Our delivery is scheduled for next week and we’re quite excited!!
Very professional and acomidating with your fixed price.
They are really help full and really nice, really polite
The best ever ☺️ very friendly. Listen to all our questions. Great experience.
I just got off the phone with David and he saved me my shipping charge and they are delivering on Sunday! Great service! I would have had to wait more than a week if I would have ordered from wayfair or Amazon! #Shop local
Bob is amazing! Super friendly and he made sure to pair me with the right mattress. He took the time to listen to all my needs and went above and beyond helping me through the finance process. I felt very informed and happy throughout with my shopping experience here! 10/10 would recommend!
I took some time before writing this review to ensure I was satisfied. I am! This place is awesome! I got amazing help without any push. The gentleman worked with me within my budged and even let me come back a bit later after some thought and consideration, without trying to lock me in before I leave or anything. Ive been sleeping so well, and the free adjustable base they had for me at the time has a nice aesthetic to it. Always great to work with a fellow veteran!
Nice people. Very experienced in their beds. Would recommend to buy from here!
Bob was great with us, showed us all the mattresses and didnt hassle us about anything. We had a set price limit and he accomplished it and then some. They even had snacks out for the kids. Thanks again Bob!
It was a pleasant no hassle buying experience. Sry good experience and fast shipping.
Very helpful and friendly service.
Bob was super helpful. He helped us find a great mattress for a good price. Great customer service.
Adele did an amazing job! We went to 4 different mattress stores and a couple we found better deals on other brands of beds but her customer service and the very genuine reasons why we needed a nicer mattress made us come back to her, she asked about types of sleepers we were, back problems, snoring, ect...made us feel like she was trying to get us into the right mattress for us not just an expensive mattresses We ended up buying a tempur pedic bed from her, which are the same price everywhere but we left feeling like the money was worth it.
Al at the store in Marysville was so nice, helpful and patient with us changing our mind so many times. Thank you for helping us find the perfect fit!
Good atmosphere, friendly staff and great deals
Great service, affordable prices and friendly, helpful salespeople. Highly recommend.
I came in 7:59, they close at 8 and the man still let me in and helped me with a quick and easy purchase. He was extremely kind, and I appreciated how easy he made it for me to buy a mattress at a great price. The store was kept nice and he let me try on the beds, with great deals. Would go again :))
The salespeople were great. We got an amazing bed for a good price!
Friendly and knowledgeable service. Very happy with our purchase.
Robert was very helpful and professional. My wife and I had a positive buying experience.
Got help right away to find my new mattress. Great customer service and great prices! Love my new mattress
My wife and I went in to price out a mattress and frame but werent expecting to buy that day. Adele helped us and was very kind and knowledgeable. She listened to our needs and worked very hard on pricing many options for us. By the end of our experience she cut us such a good deal we couldnt pass it up. Will definitely return when we need another bed.
Bob was amazing, I have scoliosis and slip disks in my neck. Bob took time out of his busy schedule to help me find the best mattress for me. Ive never meant a nicer or respectful man.
Great shopping experience. We are on a budget, the store manager helped us find something we really liked that we could afford. Really nice people.
From the moment we walked walked in Adele was there to greet us and she helped us find the perfect mattress for our liking. She was very helpful and super kind. She Informed us of all the mattresses and promotions going on and made sure we were happy and confident with our purchase Great service!!!
Bob did an amazing job. My daughter has scoliosis and he worked with her to find something that would work. He was awesome. Thank you Bob!!!
Great place to buy a mattress. Bob, the salesman, was very friendly and courteous, as well as knowlegeable about the products. He set me up with a great deal for my king mattress set. The delivery and pickup of the old set went smoothly as well
We had a great experience at Mattress Firm in Marysville. The store was very clean and well laid out. Allyn the salesman was very helpful and professional and not pushy. We probably learned more about mattresses this time shopping than ever before. We would definitely recommend this store.
Didnt purchase anything at this time my husband and I where just shopping around but the gentleman that was there helping us was amazing at showing us what they had and what would be the best fit and comfort for us when we are ready to purchase in the next week we will definitely be going here!
Joshua was great to work with in getting the right mattress for me. Did not feel pressured and got a great sale price. Was a little hard to find store. Signs pretty well hidden.
Great customer service
Seth, our salesman, was great. Knowledgeable, helpful, and personable.
Scott really helped my wife and I find the perfect bed. Absolutely a 5 star experience. Thank you so much!
Adele originally helped me find a mattress and helped me out with financing and tons of freebies! About a month later, I had decided that the mattress was a little too firm. Went back and was helped by Gerald to exchange for something more suitable. Both employees were amazing and I am so happy with the outcome! Thanks mattress firm!
Adele was absolutely amazing. We were able to get a king bed set for $1 less than what we were approved for. Now thats amazing. She was very knowledgeable and was able to find our perfect bed. Thanks Adele!
Adele was very friendly and helpful. She was able to answer all of my questions and made the whole process easy and stress free. I would definitely recommend this place to anyone I know.
Came in to get a new mattress and Adele was super awesome helped us find the right fit and didnt pressure us to go any other way than what we wanted. Also got us a day later delivery. Fabulous customer service from her!
Bob was awesome! He knew exactly what I needed and was efficient, friendly and warm. We had a good experience!
Had a awesome visit to this store. We went in with intention to just look and price things out and order online hoping to get a better price. Employee Josh Paylor was working. He talked to us about a few different mattresses, also referred us to different places to look, and was not pushy about selling. His customer service was the best I have seen. We left without buying anything and was going to head to Another store. We got in the car and without a question we decided to go back inside because of our experience with Josh. Customer service is everything and this kid had it! Thank you for a great experience we will be back in the future and definitely refer not just this store but Josh Paylor.
We showed up at store literally 1 minute before store was to close, and store was opened for us. Sold us a great twin mattress in my buget and then helped us load it!! GREAT CUSTOMER SERVICE!!
Adele was fantastic! I have had back issues for 20 years and she listened to my concerns and needs and helped me pick the ideal bed for me. She gave me the best deal on my package as well. Loved my experience!
I went in with my mom to look for a mattress. Allyn helped me pick a bed. Fast and easy! Great customer service! We will gladly keep coming back as needed!!!
Allyn was the best. Help me out when I knew nothing about mattresses. Felt totally comfortable about my purchase when I left the store.
Joshua was great to work with.Showed me to exactly what I was looking for and I was in and out in no time!Wonderful job!
After a tragic leak from a plastic water bottle I was in dire need of a new mattress, luckily Bob was there to ask the right questions for me to give the answers I had already planned to give; very easy to be on the same page. I could try the options that they had and I felt confident I had left making the right purchase. Im glad this was as easy as it was as I really didnt need this on my mind, thank you Bob!
This ended our search for a good twin mattress for one of our kids. Evan was the guy who helped us make our purchase. He was very helpful and patient with our questions. Our kids were busy playing with the trains and railroad tracks, they built a whole station while we made our decision. He gave us a nice discount, too!
Good prices
Bob Sutler. Answered all our questions. Was helpful and gave us a fair price
Adele was very friendly and professional! She took the time to answer all of our questions and helped us find the perfect bed! She made bed shopping an enjoyable experience!
Great experience buying our mattress today! No pressure sales. Excited for a good nights sleep!
Excellent service, Adele was very knowledgeable and friendly. So excited for my new bed! Thank you
This place is absolutely amazing! They were able to save us $1300. And they staff was very knolagable.
Allyn is the best salesman! He helped me save almost $400 on a $1500 sale. Definitely will be returning !
Bob was great! Knowledge and I didnt feel pressure to buy one mattress or the other.
We went in today just to look at mattresses, not expecting to buy one. We were in dire need of a new mattress but also concerned about price. The manager, Evan, greeted us as soon as we walked in and was eager to show us different mattresses. He had us try a couple really nice pillows and started with having us try different firmness. He walked us through a few different options, and was very knowledgeable and friendly. We found the perfect mattress and he was able to get us a great deal on a Serta iComfort and an adjustable base. Shipping time is great too, our new mattress should arrive in just 2 days! Overall it was a great experience and were thankful for Evans expertise.
Great experience with Bob getting our mattress today!
Adele was so kind, knowledgeable, and quick with getting me the PERFECT bed setup! I would recommend this store to ANYONE looking for a new mattress, box, adjustable frame, or really anything else you need to sleep better!
Bob is a great sale man that customers can count on.
Bob was great and put up with our slow decision making!
Allyn was so wonderful and patient with us! First new bed in over 20yrs!
Allyn was super helpful and listened to our needs and got us exactly what we needed! Gave us a great deal too!
Allyn was awesome..Worked with us on our budget and got the mattress we wanted...Highly recommended