This was my first time using the Chapman dealership/service center in Marysville but it is close to my home so I was hopeful. Everything on the Quick Lane site, dealer site, and at other Quick Lane dealers, says thatQuick Lane services dont require an appointment and it would be quick. I stopped in and was told there were two people ahead of me so it would be an hour 30 to an hour 45 minute wait...for two other oil changes? I was already skeptical but I made an appointment anyway and came back another day - which defeats the point of being convenient.When I returned I presented a coupon for The Works which includes tire rotation. When completed the charge didnt match the coupon since they didnt do a tire rotation, which is a specific item I needed done. I asked about the tire pressure being checked and was told that they always check it and adjust to the factory recommendation. When I got home all four tires were 5 psi below factory..if it was 1-3 psi, it would be an explainable variance but a full 5 psi on all four? Not sure which factory they got their recommendations from but thats way off.A couple small things that I wouldnt write about by themselves but it just gets annoying after this service level so far: They dont replace the reminder sticker on the windshield. Fortunately I keep a log, but the sticker is handy and standard practice at the other Quick Lane centers Ive used. And they didnt review my system at checkout, like tire and brake wear or next required service based on miles, etc.With this many misses its obvious that there isnt a culture of quality at this service center so Ill be going elsewhere.

Very courteous. Was in and out in less than 45 minutes for and oil change and tire rotation. I will definitely be making the drive from Marion, Ohio to use this dealership and service again. Thanks guys.

Excellent fast service at a reasonable price for an oil change.

Couldnt get service. Would not recommend to anyone. Wont stand behind their work.

Very slow for a quick lane ..but service was still nice

Best service

Quick, friendly.

A+ Service Department