Had an excellent experience while doing an iPhone trade in and upgrade here. The store manager Virginia was super helpful, personally clarified all questions and even suggested better offers. The transition was super smooth with associates helping out at every step even in transferring data. They all patiently waited and monitored the transitions and activations. Overall an excellent experience.

Went to Best Buy to buy a new modem. The customer service was great. The Geek Squad member came out and talked us through what modem would work best for a 2500 square-foot house. Gave us multiple options in a variety of price ranges and we found a great option for us. Good job Geek Squad!.

Best Buy is actually pretty tight. I haven’t been in one in a decade so maybe this is nostalgia talking but I enjoyed it! Needed an adapter for my Mac and it was nice walking around a real life store rather than browsing online. Made me miss playing video games and caring about the newest fastest computer or whatever

I typically dont have any issues with this Best Buy but today was rough. I understand wanting the best for your customers but if they cant afford a certain type laptop. But continuing to talk down on the affordable laptop wont help you sell anything. In perfect world, you buy the best. The lady that was helping us did I great job not so much with the gentleman. We ended up finding a laptop somewhere else.

My wife and I were pleasantly greeted by Donte as soon as we walked in. We let him know that we were shopping for a 2nd TV and wasnt sure what we needed. Donte was very patient and knowledgeable about all his inventory, and showed us all our options. He help us pick out the perfect TV for us. I would highly recommend Donte.

Had a backup issue with external hard drive. Jack with the Geek squad was great. Took his time explaining everything he was doing. He was very patient and thorough! I appreciate the great customer service!

Donte at Marysville Best Buy was exceptional, professional, knowledgeable, and I’d recommend him to anyone interested in making purchase regarding a few times in past I had to return items because of ignorance..

Customer service is always spot on. Theres never a time when someone in a blue shirt doesnt asks if I need any assistance or have any questions. I also appreciate how quick they get online orders processed for pick up.

The wife bought a gaming head set for me, it broke after very little use. I attempted to swapping it out or just pay the difference on a better head set. Customer service tossed my receipt on the counter and said there is nothing we can do is past the 15 day return policy. Thats fine is past 15 days but why toss the receipt on the counter. If you dont like your job go find another one there are plenty of them out there. Poor customer service.

Not terrible but not the best experience. Most of the employees try hard but with technology I have learned there are many options and things to know. Do your research before you go to the store it will make it a much better experience.

Great location easy access from freeway and awesome staff

My friend made a appointment online, arrived and the iPhone repair guy wasn’t even there, why let someone make an appointment when they can’t even get the service there anyway, very inconsiderate.

Customer service was amazing! Very down to earth and easy to communicate my issues with my device with.

They like to profile every person that goes in there, not sure that they have never heard of dont judge a book by its cover..

The geek squad was very helpful and friendly. I had an emergency situation with a business computer and they were able to squeeze me although they were slammed. Wonderful customer service. I highly recommend this location.

Went to Best Buy at Lakewood Crossing, in North Marysville, WA on 9/13, around 5:15 PM PT.The mobile phone staff attempted to help my husband with an online ad for a Google One for $249.99, but in-store was $299.99. Ultimately, they were unable to help us, and despite carrying Google One phones the had no cases for them nor screen shields.As we waited over a half hour for them to complete phone calls to inquire on the price difference we walked through the computer section. A female staff asked if we were looking for something specific, we said routers, then she said oh, i dont know where those are and asked the customer walking down another isle if they were looking for something specific.Also, once we located the routers, the display models were installed in such a way that you were not able to view the ports on the back side (to determine if it was cable/coax only or if it had an RJ-45 option).Ultimately we were able to buy the phone, no case, no scree shield. And unable to determine if any if their routers would fit our needs.

Their display was very misleading. You have to get on your knees to read a price tag. The help is almost non existence. When they finally show up they have very little product knowledge.

Knowledgeable, helpful and customer oriented. Super helpful in setting up a cell phone and dealing with the glitches that popped up.

Customer service was great. Magnolia room has some pretty good home theater options. Bower Wilkins, Martin Logan brands were present and make great speakers. Top shelf receivers/amplifiers were not at this location. I believe there may not be as big of a market in this area however their midrange selections are aggressively priced and available for instant gratification purchases. Open box selections and pricing are a great way to go as well.

Good place to shop for electronics. They have decent deals. They basically have any electronic that you are looking for. Kinda expensive but still a great store.

Horrible customer service will not honor price match of Walmart showed Patrick (member of management team) 3 prices all online and said he could match the highest of the 3 yet they were all the same product. I asked if he could match the middle price as it seemed fair price for the product. He then offered the best buy best price which was just as high as the highest price. Will not trust them with my business

This worker named Darrius helped me out to find the product I needed and explained to me the pros and cons. 10/10 would recommend. Will be coming back for new products

This is a smaller BestBuy, so check to see if they have exactly what you need on location before you drive down. Still had some really nice people on site to answer all my question with courtesy and respect.

I went a couple weeks ago to get my grandson a tablet and headphones. I went back to the computer section and there was a girl working (may 22 afternoon) who once I told her what I was there for she pointed to tablets and walked away. I wanted to ask some questions about covers and accessories and she says “we don’t have any for the kindle fire” and as I was asking if there was anything similar she walked away rolling her eyes. I’m now going to Everett mall Best Buy cause she sucked

Great customer service and easy to pickup online order.

They got pretty good prices and pretty good service actually like them

Bought a labtop did curbside pick up. It went well. The gave me my labtop it works and I’m happy thanks

Dylan working in the mobile department is the most helpful and communicative employee-I would trust him with any phone issues I have. After having an awful experience at a T-mobile store, this interaction made things 100 times better. Best Buy would be *stupid* not to keep him around. Will come here anytime with any phone issues, as long as he is there 👍

Darrius B. Was super helpful and Ethan H. Very friendly as well ... we are from Escalon, CA visiting and we will be back when visiting family again.

Customer service was horrible. I don’t normally worry about a bit of less than helpful “assistance” but they went out of their way to actively not help us…I’ll just leave it at that.

This store is dying!Many of the shelves are empty and the displays have been moved further apart. Very few customers in the store. Consistently only a few cars is the parking lot when I drove by over the past few years.It looks like only a question of time before they lock the doors permanently.

I love the place and they have a great selection of merchandise to choose from but they need to a better job restocking .

A great best buy well trained staff.

Good selection, reasonable prices, and the staff was friendly.

Decent prices and pretty good selections.

They never have what I want at this location. The people were nice and helpful.

Had a great experience with the people at the store they set me up with a new car audio system and all the parts I need to make my car bump.

Why have displays of things you dont have in stock also there was like one laptop for sale in the whole store and its a pain to get cases for the newest flagship phones but dont worry if you have a 7 yo iPhone best buys got ya lil tip If ya wanna be a good electronic store get some laptops get some game consoles and get some freakin electronics literally everything was an out of stock display model

I really enjoyed the people that help us out with our car audio system cant wait until it gets install.

Their friendly but not always fully knowledgeable about all their products

Got a Monitor and Fire Stick to make a 4k TV!So cool

I went to this specific bestbuy for a switch. They didnt have it but Donte T helped me get it from another store. He was really awesome. I went to the Burlington store. They were not as fun and awesome as Donte. Wont be back to that store. Thanks for everything Donte nice dance moves.

I walked in an ask if they had countertop ice maker. She said yes. An sent me to cameras... then she ask me how did I like shopping there. Now I remember why I dont shop at best buy in the last 12 yrs. They havent changed a bit

The people their are super helpful and kind they never asked me to give them a review.

Service was slow but otherwise helpful and efficient

Clean store and everything was easy to find, they had what we needed in stock

Checked out some cell phones. Good display that you can handle get a feel of the actual device. Also several choices of carriers.

Prices are high but hey it’s a Best Buy. Customer service is always great and store is clean. Good selection of electronics.

Not much to share. I walked in and looked everywhere until I finally found the vacuums. I hD zero help from staff. I loaded the huge box into my cart and chacked out with zero help, and carried it out to my car without saying two words to anyone..if you like that its great. But if you need help loading it or had any questions about them, this is not the store for you.

The store was only half full of merchandise and they had a very limited supply of on hand items.

Such friendly business with them ❤️

They had I what I wanted in stock, yet the sales rep was kinda rude!

I understand L.P. I truly do. But dont have an associate. Watch my every move without asking for help. Not cool. Surprised I even spent money there. But was gunna spend abit more on my pc components but bravo on your shifty customer service thank you! And my job involves data and streaming so Ill start sending them elsewhere 4 of your customers were from me alone this week.

Better and better... prices,service and selection of quality items are improving and above expectations.

Had a last minute pickup change to this location from the Everett store. Within 20 minutes one of the curbside associates sees me waiting outside before 11am (store opening hours), asks for my order, picks it up and brings it out.True example of customer care.

Internet dropped off three times in 5 months. Took back and they said “oh you only have 15 days to return. Call Arris and you can get refund or replacement “. Called Arris and got a huge run around ok. Every other word was Ok. Will not give me a replacement OK or refund OKunless I deactivate my current rented modem OK, hook up theirs so they can fix the problem OK. Said won’t do it due to I have to have an reliable internet so I can work. Ok. BUY FROM COSTCO. NOT BEST BUY.

The staff here were great - very helpful and friendly. The computer selection wasnt great though. They only sell computers with solid state drives (SSD), and they try to make this sound like its a good thing. As a 15 year software engineer, I will never buy an SSD computer. Ive seen far too many fail. An SSD is hundredths of a second faster than an old fashioned magnetic drive, but an SSD will burn out. With an SSD, you get a trivial speed advantage that youll probably never notice, but the absolute certainty that your computer will suddenly, catastrophically, and unrecoverably stop working one day. A magnetic drive will last many decades, and even when it fails, the information is usually recoverable. That was the reason I didnt make a purchase here.

I like that I can still go to a brick and mortar business to touch and view products before I buy. Could be that Im an ancient soul but grateful nonetheless.Customer service could be better as is with most businesses these days but understanding the climate of our society and political discourse has much impact on economic growth and success.

Because Im leaving this review during covid-19 forced social distancing, Best Buy makes it incredibly easy to buy an item on the website and then pull into a numbered spot in front of their store. Using their app I informed them I was ready to pick up my item and in the app told them The Parking Spot number and they immediately came out with the item and that was that. Fast and friendly service directly to my car, who could ask for anything more?

Best place to buy appliances

Good selection, competitive pricing. They opened up an extra cashier to keep customers from having to wait as long.

Needed an adapter to connect an aftermarket head unit since the stock deck only had 3 functions anymore, 2 of which were power on and off, and the 3rd was, well the same thing, but by turning the ignition key on or off.....😁. Best Buy had the part I needed to fix it! Thanks BB!

Great product at a competitive price! Happy kids happy life!

I give them an A for effort! They were helpful, courteous and kind! :) even though they did not have what I wanted. They tried to get it for me :-)

Excellent customer service. Told him what I needed and that was what he brought out the first time. I spent 10 minutes in the store.

We always buy more then we should

2021 still strange being inside here. Awesome Staff though

Came in early and was seen right away. The young man was very polite and helpful.

Bought a new computer that ended up having some hardware issues from the first start. The geek squad manager was patient and beyond helpful with helping us to get a new one on the way as quickly as possible. Top notch service today!

What kind of store doesnt answer their phones? Well this store doesnt. You get transferred to corporate Best Buy.Worst experience ever!!!

Picked up an epson photo scanner. They had stock and was in and out in 5 mins.

Had some issues with my purchase but the manager and employee that were helping me were extremely helpful in finding a solution. The employee was never rude or impatient with me either which was made me feel comfortable and understood. The store employees all wore face coverings and kept a good distance at all times. Overall a great experience.

Came for a few CDs found out they arent a thing anymore

Good customer service

This place is always been kind of so-so. They have a couple of really good employees and then they have ones that dont really know what theyre talking about but pretend they do. Thats the worst. If you dont know just say you dont know.

Friendly but not too found of the place

Staff is somewhat educated in their products. Some more than others. Checkout recently is a joke. One person ringing out 15 people AND trying to keep up with drive up orders is ridiculous.

The knowledgeable staff where helpfully in the computer department on the products of what the carried if they had any in stock. With kids being at home for school or college they are sold out. No idea when stock will return. For winter classes starting, bad time to be out of products

Curbside is great, if you want to go inside the stores during covid times, there might be a line and little help in the store

Very nice and love that they take security seriously.

Annoyed because I ordered a soundbar and did curbside pickup around 12pm and waited tell 650 to get a email saying ready so tried to make it in time but was 5 min late and called in and they said nothing they could do bye

Ordered, picked up & using the same day. Perfect transaction!

Great place to find your tech needs

Everyone was nice and helpful told me exactly where to find what I was looking for

Staff up front are very nice, however the staff that works in gaming and iPad in the back of store see you coming and walk away.

Good place to buy a tv

I recently just purchased Samsung q70 with the soundbar t650. Very impressed with the picture quality especially when playing the xbox series x on it. As for the sound bar, great buy very pleased!The real big reason Im giving the 5 stars is that the employees waited 20 minutes after closing for me to come back with an appropriate vehicle to load up the television. They didnt have to do that and it was much appreciated.

They asked me what I was looking for, I told them, They obviously didnt have what I was looking for, And they tried to sell me something I wasnt looking for, And then got angry at me, and walked away in a Huff. If you get higher ignorant little boys, you should at least teach them about technology. If you dont know anything you shouldnt ask. Just keep walking around looking busy and collecting your paycheck. But if youre gonna sell retail elecktronicks you should learn it.

Normally have what I am looking for

So helpful, so nice. Theres no bs with any of their services in my experiences. Geek Squad protection plan is priceless should any problems arise. Best of all, theres no snobbery like the majority of electronics (and the majority of all retail) stores. Love em.

Greeted as we entered, pointed to correct department, people came to help right away. The item we needed is available on line, which the employees were able to look up and tell us about.

I came in looking for a usb to 3DS charger to charge on the go in my car. The salesman helped me find it after I blindly passed it by a few times. They are really helpful and showed me a few different options! I went with a basic one because Im poor and just need a little charge while I drive around for work. 5 stars for good sales person and quick help.

Just picked up my curbside order and it was so seamless, quick and easy! Definitely one of the best curbside experiences Ive had. There was no calling ahead, no waiting a lifetime for someone to acknowledge you. You literally just drive up, give them your name show your ID and like 45 seconds later he came back out!

Did an online order, curbside pick up for fast.

They treat me good here and really know how to help out on situations with Electronics and everything else that is sold there! Love this place

This store allowed a online order and pick up of the item without checking the card. or the id to see if they even matched. this was a fraudulent purchase made with my dads debit card. the bank is looking into this matter but until. then my dad. is out 273 dollars. thanks best buy

Conner the manager and Nathan the Managing director were impeccable on customer service. I will always support My Best Buy

This Best Buy location is so FAST at doing Order pick ups! Literally within 10 mins of placing the order & it’s ready to pick up. Friendly associates & easy shopping.

Excellent customer service. Very efficient. My computer was repaired ver quickly. I am extremely satisfied.

Picked up Open Box Samsung Galaxy Tab S6 for $370.99 got last one.