By far the best equipment buying experience weve had. These guys were able to provide the exact piece of equipment we were looking for, at a great price. We had tried to deal with several other dealers, but nobody seemed to want our business. Gabe and the crew here really took care of us. They definitely earned our future business
The absolute BEST to deal with. Went in today for the first time and picked up a new scag and backpack blower. They really took good care of me. Very nice! I live in Danville and they have all my future business. Gabe was the best and Im very appreciative of the service. Top Notch!
The staff is exceptionally friendly and very knowledgeable of the products they sell as well as most any other product that you may bring to them for service. I have always been given top notch service. I plan on my lawn mower lasting a long time but I will always go back for repair work and when it comes time for my next purchase.
In February I bought a hedge trimmer from your company and I initially gave it to my hubby for his birthday. Funny thing is I liked it more and have used it more than him! I have used it on my days off helping to clean around my parents Apple trees that have been taken over by honeysuckle and poison oak. Great product and great company! Thanks!
Took my generator to them for some repair before the expected ice storm. Brought it in around 9:00am just when they opened and they had it fixed and ready at 12:40 when they called for me to pick it up. That is great service. I got it home and it started with one pull. I was thrilled. I will definitely bring any other engines to them for repair. Great service by great people.
I just purchased a Toro zero turn from them. They are very professional and knowledgeable about their products. They are very friendly and know how to treat their customers. I highly recommend The Mower Store!
The people working there were so helpful and extremely nice! It is definitely a breathe of fresh air to go somewhere nowadays and feel you are in a trustworthy environment with helpful people. I would definitely recommend this place. Not only did they help me from A-Z they were so nice to my baby. Dont waste your time in Lowes or other lawn and garden stores go to this place and feel confident you spent your money well!!!
I called ahead to see if they had a particular part for my mower engine that I needed and they did, so I went and got it. Service was fast and the price was better than a lot of online shops. Gentleman was also very friendly. Will be going back they have anything else I need.
Friendly people.I was really happy to find that my buddy Eric was working here now!He has kept my equipment in good shape for what seems like forever.Glad to know where I can find a quality service department again when I need repairs!
Great products and more importantly Great People to deal with! Very responsive and knowledgeable staff. I highly recommend!
The staff was friendly and knowledgeable. They went out of their way to answer our questions. I would definitely recommend them! Gabe was great, ask for Gabe!
Went in the store looking for a chainsaw and really dont have a clue about what would be best. After talking to the guys and explaining what I was looking for. I ended up with a Husqvarna Rancher. They walked me through the saw filled it up and made sure it ran right. The saw is awesome and wont shop any where else for my outdoor equipment needs.
Terrible place to have zero turn lawnmowers worked on. I have been back SEVERAL times with the same problems with my TITAN mowers and they have charged me at the least $400 everytime my mowers stay in Procos shop. They get it running and send it away. Within the same week my mower wont crank. Absolutely poor service. Rip offs!!
Counter help, great help, parts a little pricey, but everything is now.
Had a great experience purchasing a new mower at this store. Special thanks to Gabe for the excellent customer service from start to finish! I will definitely be a returning customer.
Extremely friendly staff and so easy to work with. Great selection of all your lawn care needs.
Great people to deal with. They even advised me when the item I was looking for was going on sale. They listened to me and suggested several items that would do the job then let me choose which one was best for me. They even suggested how I could extend my factory warranty. I will definitely buy from here again. Thanks KG for making the buying experience easy and hassle free.
I run my own small landscaping business and all my equipment has come from there, any issues I’ve had with anything they have been quick to take care of no questions asked. I plan on keeping the majority of my business with them in the future because they are friendly, knowledgeable, and easy to deal with. 10/10 would recommend.
Great products, great pricing, and great customer service! Highly recommend the mower store!
I recently purchased a Husqvarna garden tractor from this outstanding sales and service center! After many months of researching garden tractors (green, yellow and orange) I decided on the Husky because of product reviews and the very good pricing. I learned from input that box store mowers may not be the best route to go. Therefore I wanted to buy from a sales and service center dealership. My first visit was “a just looking around visit”. Well, I met the NEW owner and staff and felt like I was in the right place. Their interactions with me were so welcoming I knew that that day was the day to purchase the products. I will most definitely use them In the future on mower, blowers, chain saws, and weed wacker needs.I can’t express enough how great the customer services is!
Just bought a new mower had it shipped to my home. Wouldn’t start. I didn’t know what to do. Took the mower to the Mower Store. Great customer service, they found out my issue, fixed it in a timely period. Helped me ensure they cost was covered under warranty. Helped me for no charge to me, even with the mower not being bought from them. Will recommend. 5 stars.Wayne Mitchell, Martinsville VA
Great staff, incredibly helpful and knowledgeable.....and very fairly priced service and products!
Just got my STIHL repaired and serviced. Quick turnaround and runs like new again. It’s been a while since I’ve been in. Place looks good with lots of stuff in stock. It’ll be time for a new mower soon enough...
Caleb is awesome!!! Go see him, definitely a great guy
Had the leaf blower I was looking for in stock. Great selection of the most reliable brands. Highly recommended!
Very friendly staff. Was a great experience
Great place with good customer service
I must say I have done business with this store since they opened ( Pro Co ) the Mower Store has really improved every aspect. Most importantly to a customer is turn around time on equipment, improved substantially .
Friendly staff a little slow but nice place
It was a great experience. Was there for a little bit. But i was asking questions and getting them answered. I got the right tool for the job.
Love this place and the people!
Very knowledgeable folks
Went in there to get gas for our leaf blower, unfortunately they were out at the time but were getting more in later in the week but the guy working was very nice, starting talking to my husband as if he had known him for years and we really liked that.. We will definitely be going back..
Very helpful and knowledgeable to the parts i needed.
Ive been working with Proco for about 5 years now and I have always been absolutely thrilled with them. They are super knowledgeable and helpful. The quality of service Ive received consistently blows me away. Try comparing to the local Lowes, who might have 30 people walking around at any given time but most of them dont even know where to find stock or what their stock even does (and thats if you can even get one of them to acknowledge you). The contrast is vast considering Proco has dropped off a freaking mower at my house just so I could take it for a spin on my own property before buying it. I love this place.
Great service
Proco provided warranty service on two generators for me, outstanding service and communication. I highly recommend them and will be back for all my outdoor equipment needs. Very knowledgeable and friendly staff.
Very helpful and friendly service. Fixed our Troybilt mower.
Great place great staff very friendly and knowledgeable!
Very helpful
Always treated well here bought all of my power equipment here no hassle back what they sell! Great place!
Excellent customer service! Nice and very informative!
Locally owned and operated is a big plus.
Only 1 not very motivated parts guy and no one else in store. It would be better if they just closed.
The guys at proco are really good guys they helped me out this morning and I was in a pickle because I had a tree I had to cut today and my chainsaw was acting up and Barry got it straight for me and the tree is history now and I appreciate those guys!!!!!
I have been to this business 3 times all three times my wait was 45 minutes or longer. The products are good however the customer service is awful. After 45 minutes with two customers standing at the counter you would think they would say at least I will be with you shortly... nothing. Taking my business to Eden Lawnmower they answer the phone and help me when I walk in. Eden let’s me know they want my business. If you go to Proco pack you lunch and take the day off work.
Change my mind the new service is great and great staff
Nice people and very helpful
Great service. Want to take care of the customer and provide knowledgeable advice on all types of power equipment.
Dont come here for mechanical work. Prices as to high go to a michane shop and buy online or at Wal-Mart for a better more affordable mover unless u want a 500.00 push mower
Customer service is pretty much non existent. Owners are nice people but one can hardly get any help. They could care less if they help you or not. I have had to walkout cause they just didnt want to help me. Has potential to be such a great business but lack of initiative and motivation just turns me away. Dont ever try and call. If you get someone to answer or call you back, you better play mega millions that night cause you are very very lucky!! I guess they have made their money and are just waiting for retirement, only thing I can think of cause any other business couldnt survive one day like this! I really hate to leave a review like this, really!! I think they are great people but business is not good!
The only business for lawn mower repair. They are terrific. I highly recommend them.
Was wanting detail information towards zero turn mowers not ever owning one, and Brian one of the owners took the time to educate me and showing pros and cons of the Toro and the husqvarna models, never try to sell me either during a couple of visits to talk to them, after shopping around I went back spoke to Brian with more questions and decided to purchase mower from him. Great guy took a lot of time helping me. Will continue to do business with him going forwards. Recommend these people, great to work with.
Been there several times, sometimes they are nice and cordial and other times they are not.
We purchased some parts for our lawn mower. Great prices and friendly staff
If you have a lot of time on your hands, and nothing better to do, go stand around the counter at Proco. Ive been in there 4 times, only got what I came for once. I fixed a warranty issue on a saw myself, because this was the repair facility listed.Its far less frustrating to learn repair, and do it yourself, than have to deal with these guys. Do yourself a favor, skip this one.
Kelly and Brian were very helpful on showing me how to sharpen my stilh chain saw I purchased from their establishment!
Tell you thet have something for one price then it twice the price when you go to get it an takes months to work on a chainsaw an tried charging storage fee when it took 3 months to put a blade on an service carb
Thanks for being there for the community and having all the parts.
Absolutely the worse customer service.they dont greet you in anyway. Dont care how long you wait.everytime I go in same punishment. Im DONEGoing to Rocky mount
Great coustomer service when you buy lawn equipment from these guys!
Herb P.Axton, VAREVIEWEDMAR.312015Best Mower I Have Ever OwnedI have 2 1/2 acres of mostly sloping land 10 to 15 degrees not counting several ditches, trees and a goat house.I spent about 1 hour getting familiar with the feel and controls.(Note: If I had mostly flat land I would have spent a lot less time)After this, I finally felt comfortable enough to tackle what I call heartbreak hill.This is a steep bank along a fence line with a sharp turn that has always given me trouble ... even my old Husky zero turn would do burn outs on dry ground. This SW4200 felt like it had 4 wheel drive. It could climb like one of my goats and did not skip a beat.Pros: Features, Easy To Use, Exceeded Expectations, Id Buy It AgainCons: No Air ConditionA special thanks to Brian at Proco who introduced me to this new model ... Job well done !
Dont even try to get parts that they dont sell for band names they dont carry
Nice and helpful
Very helpful and knowledge person
Good place
Busy !
Love this place