Excellent service. Brought my car in for alignment and they did not disappoint. Was so happy with the outcome. Car drives like it should. They worked with me and were always in contact with me. Didnt break my bank and Amanda was awesome to work with. Thank you.

I went in @ ism got my truck dropped off. Was told I was 2nd inline to go in and bamo!! 9:30 I was back and driving away. Very amazing customer service with a family feel to this shop. Thank you Oscar for taking care of me! I would like to thank Amanda as well she handled everything I needed when I walked in the door. Also like to give a BIG thanks to Rich! He got me,taken care of at the end and also was great talking to. Deffently will be back for more work! Thanks again Alley Automotive for your hard work and amazing Customer service!!

Alley Automotive were so nice and kind to me! We were on our way out of town and my vans windows started to freak out, I pressed one button just a little and another went down almost all the way (in the middles of Iowa winter!!). They were the closest near by so I stopped in and asked if they could come look if it was a quick something or if I had to get some work actually done. Turns out when the control panel has gotten wet from rain or snow sprinkle and made it stick and control the wrong thing. None the less they were polite, kind and professional to me. Thank you!!

Great customer service, thanks Bob!!🏁

Never again; rude customer service; took over month 2 get my vehicle back

Very good customer service, they know how to take care of their customers. 😊

Said my car was fixed, but after I drive it the issuse I took it in for was still having issuse.Three times none in less of a month the cars been there an still not fixed.they have no clue what they doing.

Delivered the car at 8:00 & picked it up at 3:30 all repaired. Service included a phone call with the price of the repair. Good communication & excellent service.

We were traveling through town and had an issue with our vehicle that needed to be looked at. We called at 10 minutes to closing time and were still told they would be happy to look at our vehicle at no charge. They were able to quickly determine the cause and get us the information we needed to be able to get the rest of the way home safely. Extremely fast and friendly service!!!

I have been taking my vehicles there for years and have always recieved fantastic and honest work. They do the job right, and give you all the information you need to make professional informed decisions about the well being of your vehicle. Great work, great people, great business.

Great honest working people. My go to shop for automotive needs, foriegn and domestic. I recently was told by a local dealership that I needed some work done. I ask Alley to verify what I was told and they did an inspection and told me things were not needing immediate attention. I will go back to Alley when the work needs performing. Awesome people.They worked on my daughters Honda Pilot and that vehicle is now much safer and road worthy. THANK YOU ALLEY!

The entire crew at Alley are such friendly and knowledgeable people. Here recently I had some work done on my explorer by a dealership in Ames (car was under warranty) who replaced parts but failed to finish the job entirely. Thanks to Alley for getting my black beauty back on the road 😊I have been bringing my vehicles her for many years now. Always going above and beyond to take care of me as a customer. Not to mention the kiddos love the bag of popcorn!

They were great. I went in for a heater core flush and they took awesome care of me. Bob was honest and made sure everything was working before I left. They were all very friendly and helpful. Id definitely suggest going to them.

I have known Bob H. (Owner) for many years.This is an excellent shop. I would highly recommend them.

Saved me a lot of money and time. Thank you.

My wife & I have been treated right by Alley for 12 years. A* service with great people at a family owned business that gets it right & communicates with you all the way. Where you get your car serviced is more important than who manufactured it. Alley understands that.

Overall, they do good work and are always courteous. I feel like they have fair prices and do honest work. What more can you ask for in a mechanic?!

Incredible service! I am so beyond grateful I found this place. I had no luck with repair shops that are closer to where I currently live because no one knew about working on Kias (or other imports). Sadly, my car had been sitting for a couple weeks waiting for me to find the right place to tow it to. This place is incredibly efficient, friendly, knowledgeable, and best of all they made everything so EASY for me, answering my email, explaining things on the phone....even providing a loaner car. The work was completed VERY quickly and for a lot less than I was fearing it might be. My mind is still blown by that, since at other shops (when I lived out of state), there were times I have had to leave my car for a few days before I would even hear any news about what the problem was. If you are stressed out by that check engine light, (or worse!) this is definitely the place to go. They are kind, trustworthy and will take care of you. My only regret is that I did not find this place sooner, but that is my fault, not theirs! Thank you, Alley Automotive! This is definitely my shop from now on. :)

Awesome Team!! Professional, friendly and get the job done.I needed work on a Mercedes Benz and they let me know everything I needed to know during the process. Amanda is wonderful.They are a great local business

Great service! I brought my car in because I was having some issues with it retaining oil. Not only did they do a complimentary check, but they also took photos of what was wrong with my cars oil filter to show me afterwards. Im not very car-savvy, so this helped me a lot! Also received a fair price on all the work I had done. I will definitely be returning for other car work!

Great group of people that know how to treat there customers. Very knowledgeable and fair. One of the last places that treat you as customer not a number!

When I moved to Marshalltown, I was worried about finding a quality automotive shop for my vehicles. A gentleman from my new company recommended Alley Automotive very highly. I gave them a try and I have never looked back. They have been wonderful to work with. Never trying sell me something that I didnt need or even finding me used parts that work just as well and cost a lot less.Bob and the entire team at Alley Automotive have my highest recommendation. You cannot go wrong with them.

First time going to Alley Automotive. Talked to Bob on what I wanted done. Got a call back giving me the price had a few extra parts wanted changed not knowing what the parts cost was. Scaled back then another call stating one part wouldnt be in till next day. Gave me a loaner car to drive also told them my work schedule cant get in till a couple days to pay. No problem at all felt service was excellent. Thanks Jeff S.

High quality repair! Plus all the work was done quickly. The employees were easy to talk to and overall honest people. I highly recommend Alley Automotive.

Great service, I always go to Bob at Alley, because I know how Ill be treated and how they will take care of my vehicle!!

They overcharge and I blame them for fixing my Chrysler Sebring improperly, which led to a belt skipping a tooth and rendering the zero-tolerance motor useless. My family had repeated business with them for all our automotive needs, but eventually it became obvious they saw us only as deep pockets they could take money from. Im convinced they caused the motor of my car to break 2 weeks after they worked on it, thinking we would pay them to replace the motor (a minimum of $3,000). They didnt give us a receipt after working on it, saying they would send us a copy in the mail. They never did, so we had no proof of what work they did or didnt do and couldnt make a strong case against them without that receipt of sale. My family will never do business with them again.(Rose, at the front desk, was always wonderful and kind to us. She was trustworthy and honest. When she was in charge of our paperwork, she explained everything from the needed fixes to each expense. Then somehow, when she quoted us the prices, they were affordable; unlike when the guy--Richard, I think his name is--charged us. When she was gone or busy, the guy who worked up front was rude and condescending).

EDIT:I have a Mini Cooper and I took my car here because it wouldnt start after the serpentine belt broke while driving. Now I know how to work on my car but after messing with it for a while and not having any luck on it i decided to bring it here. I explained to them that my car will not start but it has a new battery, new alternator, and I took the starter to get tested and it passed. I spoke to a very friendly woman on the phone and told me they will check the charge and the starter which would be 20$ and after if they need to diagnose it more it will be 100$. So I agreed because it doesnt hurt to look at it twice. After a few hours I got a call back telling me that it was the starter. I initially thought that cant be right why would it fail here and not when I took it out so I asked and I was told I dont know thats what the tech told me so I was pretty upset but I wasnt going to argue about it. I got there and was charged 100$ for the diagnosis. Still not having a car that worked it didnt settle with me right that I was told the starter was the problem when I knew it wasnt.I then decided to take it to the dealer in Des Moines which I figured here they have to figure out what it is and if they tell me the starter again then I would replace it. After 3 days for it being at the dealer I was told it was NOT the start but a ground wire from the engine was pulled loose when the a belt broke and caused the CAS module to burn out which controls the immobilizer. Now this made sense on why it wasnt starting. So I told them to fix it and sure enough my car is now back to running.Im not upset at the people I talked over the phone with because they were very friendly but more at the tech who told me it was the starter with out looking more into it. In my eyes it seems like he checked the starter saw it wasnt working and said thats the cause of issue but then again I dont know what was going through his mind. I would have been more than happy to pay for services that helped me out but telling me something that I already knew wasnt the problem upset me. I hope this will be a learning experience.EDIT: I appreciate the accountability taken and the very friendly front end staff. Although I was upset to begin with this had definitely left a great impression on me. Not most mechanic will admit thier mistake let alone offer a refund but I really liked how you listen to your customers I will definitely be bringing my business back

I took my fathers car into Alley and they were prompt and easy to talk to. I will take any car into Alley and get it fixed. They gave us no reason not to POP back in. THUMBS UP!!!

Great people, great service. As honest as it gets.

I stopped in to get an appointment yesterday and the man that helped me was not friendly at all, like I put him out by asking for an appointment. I cancelled today because it doesnt feel right to pay someone to be rude just in making an appointment, bad day or not. Will take my business elsewhere where they can fix vehicles AND be polite.

Always receive great service! Friendly and honest staff.

Third time there and everything was the same. Great service, knowledgeable people. Ill be back.

Knowledge and honesty. Suggestions of what to do and where to go for additional help.

My wife and I lived in Marshalltown for four years and in this time we took all our vehicles to AlleyThey did an amazing job everytimeI am on the road most of the time leaving my wife at home alone depending on great people who you can trust in case of an emergency.Alley surpassed all our expectations everytimeWe moved to the warmer part of the USA and so are to far from Alley’s to continue with their amazing service, but I am writing this review as a token of my gratitude and one of my better memory’s of Marshalltown.Thank you to the to all the honest and hard working people at Alley’s

Bob Halverson and the boys at Ally automotive can fix about anyting

Fast and friendly service. Will definitely be my place to go for auto repair.

Alley automotive worked on my 72 VW. All the work was done quickly and professionally

Hi I was in Marshalltown for a meeting and my car broke down. I called Larrys towing for help and ask them where to get the car repaired. They told me to call Alley Automotive but they also call the owner and he came down and open up the shop and put the car inside. It was Saturday and they were not even open, I ask about a rental car and Bob said that they had a loaner I could use until my was fix. I can not tell you how much I appreciated what Bob did for me. I was only late for the meeting by 30 minute it was super. Thank you so much :) Bill McClimon Charlotte, Ia.

I bought an Audi A4 Quattro years ago with 33,000 miles and when I had my first issue with it I took it back to the Des Moines Audi Dealer as it was still under the factory warranty. Long story short the Audi dealer didnt care to fix the car they just wanted my money over and over and feed me a line of crap every time - thats not under warranty! I asked a few co-workers for a good local shop and they told me Alley was the place to go. Being its a German car that can scare off a lesser garage but when I walked in the door the first time I could see a Porsche 911 on a lift, I knew then I had the right place. The Audi has 168,000 miles now and still going strong, Alley cares for all of my vehicles now. Thanks Bob and the crew for doing business the old fashion way Listen to the customer, fix it right the first time for a fare price and no surprises. Hands down the best garage anywhere!

Car was done on time and no surprises on bill.

This shop is great!!! The mechanics were knowledgable and the prices are fair. I broke down in Des Moines while on my way to Marshalltown and got our truck to Alley Automotive, they diagosed the problem quickly and got the repair done quickly. These people are honest and great at what they do! I would recomend them to anyone needing car repair in or around Marshalltown, Iowa. My husband and I couldnt be more greatful and pleased with this shop. We will definately use this shop again should the need arise in the future. Thank you again to everyone at Alley Automotive!Lori and Dan Gonzales

Ive looked all over this site for the past half hour and cant find a place to set up auto pay or to pay the bill except by calling in on Monday. Guess Ill have to resort to snail mail which is unacceptable to me!

Always professional and timely service.

Not Recommend, you will and up paying for nothing, they dont even have the tools to make some repairs, and the worst is you will be charged for time spent for a incomplete diagnose, and will not fix your car, because they dont know whats wrong, and dont have tools, and you still have to pay not less then $100 better take ir to your manufacturer or end up like me paying for nothing.

My vehicle sat in my backyard for over a year. These guys had it running again in one day and at a cost less anticipated. I will go there again.

Bad service they rip you off charging you double for the same thing

Best shop in town

Dont recommend this shop to anyone