I was left very confused. The tech actually serving my vehicle came in and told me one thing, and then the service manager Joe came and told me I needed a bunch of repairs the tech had explained as not being necessary (and he brought parts with him to show me) vs the manager bringing me a paper with over $500.00 in repairs needed.This was the direct opposite of the techs information which was then blamed on a computer when I disputed the computer recommended repairs. Then-a repair made only 5,000 miles ago under warranty needed to be repaired AGAIN! only this time I was to pay for it! What the heck!! Was this because I am female, it was thought more repairs could be slid past me? What is going on in that service department??? I brought my Yukon XL in for an oil change and tire rotation. Please explain this to me, I am not very happy right now.UPDATE - Kruse called me in less than an hour after I posted the above review so they could make things right and me happy. They took care of their costs and what they were responsible for. I took care of what I was responsible for. Kruse took care of the warranty repair that didnt go as planned.Truck is now all fixed, discussions were had re: who all talked to me and staff training. Overall I am very satisfied with how quickly my concerns were addressed both with repairs and staffing issues.

My oil change and tire rotate appt was Saturday at 9:30am and I didnt get done until 11:30am but they were good to explain someone didnt show up for work so they pulled help from the Ford store and were doing the best they could. Then he stated they broke a lug nut cover but ordered a new one; being Im 45 min away they told me to stop by next time and get it when Im in town. I appreciated the young guys professionalism when I checked in my vehicle that morning and giving me updates along the way. I also appreciate them telling me they broke a part but would replace it.

Paige Beech was my sales person. She called one morning asking if I would meet her to consider trading in my vehicle. I met with her, and she was very helpful showing me all the latest options and different vehicles to choose from. She wrote me an estimate, but I was unsure which vehicle to choose from. I met with her again, and she showed me a new loaner vehicle with big discounts. It was a vehicle with very few bells and whistles, so it was very reasonable in price. It was a good fit after trade in, and the price was low enough that I did not need financing. Paige was not pushy and always helpful. She has always been very considerate that I am completely satisfied with my purchase. She even calls to follow up just in case I have questions. She helped me choose some outstanding floor mats with deep pockets for slush, etc. Buying a vehicle from Paige was a pleasant experience, and I would recommend her and Kruse for your next vehicle purchase. Free car washes are included and oil for life. The service department is outstanding and they give good discounts.

The best part wast to have my vehicle vacuum and wash. Although the was could have been a little bit better. I just appreciated being vacuumed, and wash!

Joe and staff were very knowledgeable about my issue and explained it in a way that I could understand. They completed the work same day. Very impressed with their customer service.

Truck was serviced as requested and in a timely fashion; I was updated on the status and next step via text and over the phone. Joe (the Team Member that helped me) was quite courteous and helpful.

Had a great experience here, Max was very helpful and not pushy at all. Was happy with the whole team

We had talked with Paige about possibly looking to get a second more reliable vehicle. I was not sure and kind of thought that we wouldn’t get much for my car. Paige told us to come in and that we would be surprised what they might offer for our car. We were offered more than I thought we would get for it. She did a wonderful job on showing and pointing out all the features on our new car! Needless to say we love our new car and Paige was excellent to work with!

Was very happy with what was done to the car. There was no problem with the car, just had the add on parts that we bought with the car that had to be ordered installed. Also they checked on a recall as long as the car was there.

Very good service They explain everything they do

The warranty work was completed faster than I anticipated. Your service department employees are courteous, friendly and knowledgeable. Thank you.

It was great I went in to drive a couple of different cars and was not going to buy and Paige was so great didn’t push at all . And we did end up buying our Buick .

Andrew was great all around, everyone we encountered were so friendly

Great customer service. Very accommodating.

Great people. Great selection. Great deals. Thank you

I love Kruse car dealership! Chuck is so helpful and explains everything so well.

Luke was my guy. I have been looking at vehicles for 2 years and could not decide. He picked one and test drove one vehicle and bought it. So positive and friendly. Excellent experience everyone was FABULOUS.

During our discussions on cars, Andrew seemed extremely knowledgeable and eager to find the best options for me. I appreciate his friendliness and politeness. I’ll be dealing with him and Kruse Motors for all my future car needs!

Great place to do business. Andrew was the young gentleman that I worked with and was great.

Purchased a new Buick Enclave, awesome staff! Andrew helped explain the vehicle options and features. Very respectful, friendly and knowledgeable! Great experience.

Matt in GM service as always has done a great job. Very knowledgeable and friendly. But I learned he was a con man. He’s gone now so go talk to Chuck

I appreciate the complimentary wash and vacuum that goes with the service and I appreciate that the guys in the service department are watching out for my vehicle and personal safety with a thorough inspection. I love getting free oil for life! The one thing I dont like is that every time I go for my oil change, there are 5 or 6 things on my vehicle that will require attention soon. I feel pressured sometimes because of this upsell.

I would like to thank Tom Hoflock. I came in and was looking at a vehicle and Tom is a very kind person to ask the questions that should be asked. Tom knows exactly how to find the perfect car for the perfect person. He is very knowledgeable about all the vehicles I asked him about thank you Tom Hoflock for all your help and appreciate all the work you did.Jeannie Gladitsch

Luke did a fantastic job, he made the car buying process super easy and simple!

Got my tires, got me going! So nice to me

I was from out of town with a break down. When I got there early that morning, as I was explaining what happened they were pulling my vehicle in to check it out. Very prompt on getting me a loaner to drive. I felt helpless and they reassured me that everything would be fine and they stood behind that in their actions. Even though Im not from Marshall, based on this experience I would buy from them in the future. Im beyond pleased with my experience. Matt Risk was excellent!

Bought a used 2011 buick lacrosse cxl November 2019 from here and noticed it was losing oil last summer.. A few months ago come to find out it was burning oil not happy that I paid around $7,000 for this car and pretty much have a junk car and I cant afford the $3,000 to pay to have it repaired.

Very friendly and accommodating. It was a nice surprise to have a clean car again too. Thank you!

Kruse motors is a great place to buy vehicles. Thank you for my acadia

Joe was great.

I bought my 16 Acadia from them last fall. The experience was amazing! They took the time to make sure I was completely satisfied! They also have the service to back up their sales. I recently had some warranty work done and they loaned me a 2020 Acadia to drive for a week! Where else do you find that! I guarantee you wont be dissatisfied when you shop at Kruse Motors!

Awesome service manager

Nice group of workers, they always help me and go above my expectations.

My purchase and service was excellent, Gannon, Matt, and Andy gave their 100%+ to get me taken care of to meet my needs in a very efficient manner . Clean comfortable environment while I waited

I choose to drive an hour to Marshall because I grew up in the area and trust the people there. The service manager worked on my family’s vehicles at his family shop for years.

Best service in town! Austin helped me throughout the whole process even if we couldn’t reach a deal. 10/10. Would rate 6 stars if I could. Promote that guy immediately.

We appreciate the experience from the time of looking for a vehicle, the help of Gannon, the salesman, to signing paperwork and for the assistance of Chuck for service. Thank you very much.

Service is well organized and knowledgeable.

Dale picked up my car. It was washed and vacuumed!! Chuck called me about my vehicle. Can not say enough good things!! Thank you

Love to take this opportunity to share my amazing experience with Kruse Motors GMC and specifically working with Rudy. He was extremely knowledgeable of what was on the lot and truly listen to what I was wanting when I purchased my new Denali. It has everything I wanted when it came to a new vehicle. Rudy was always just a phone call away and ensured all my requests were to my satisfaction. If you are considering purchasing a new vehicle. I personally and highly recommend you contact Rudy From Kruse Buick GMC in Marshall, Mn. He wont let you down! Proud New GMC Denali Owner!

Chuck Konold is a great asset to your service department.

Great customer service! Very friendly, patient, and accommodating to first time buyers. They are willing to stay late in order to meet. Sam, specifically, was great from the start. He laid out options for me, and I ended up finding exactly what I was looking for! They did a final clean and look over of my new vehicle while I was at work and Sam brought it to me! Will definitely be going back to Sam and Kruse for future purchases!

Purchased my first GMC Acadia from Kruse GMC inApril of 2018. My salesman Tom was exceptional!!He listened to what I was looking for and made recommendations to me. I love my Acadia. It is a great vehicle. The follow up service I get from the Service Department is top notch and very professional. I recommend Kruse Buick GMC toanyone looking for great service in all areas!!!

Wonderful customer experience

Fast service. Wasnt a fan of the loaner car but I am glad they had one.

A few weeks ago, I came in with the intention to purchase a new truck. As i walked in the door i was immediately greeted by a gentleman named Austin. We sat down and talked about my needs, drove a few different options and discussed the benefits to each package offered. After about an hour of discussion I decided I wanted the 2019 Sierra AT4 right off the showroom floor. The guys made it happen for me and they really stood up and proved that they are a trully premium dealership with great people that go above and beyond to make sure people know they are going to the right place. Ill be back again, Im going to refer people, and Im gonna give this small town dealership the support they need to keep being successful in our community!!

They caught a problem early that could have been catastrophic if let go. So rather than an expensive repair it was a simple fix.

My son goes to school at SMSU (we live in Sioux Falls, SD) and had a flat tire due to a screw being in it. I called Kruse and spoke with Chuck to see if they would be able to repair it for him. Not only was he able to get him in within a few hours but he also sent someone to the school to air up the tire so he could drive it to the dealership for the repair. Thank you for your extreme kindness and help!

Awsome

Kind and courteous

I would normally always give 5 stars however my last time in for the same service they came to me with my air filter showing it was dirty and suggested to change it.. I asked the price and they said around $47.. well here is where I got frustrated after I reviewed the bill I realized the filter was only $25 and labor to put it in was around $30. So my issue is you had it out already so if I would of said no to the new filter you would of charged me nothing for that so why did you charge me for labor when you already had it out when I didnt tell you to check the filter to begin with..Very good experience today. Very helpful explaining everything that I asked..

I have been using Kruse Motors in Marshall for my vehicle needs for two years. I began bringing my vehicle there because of location convenience, but have been impressed with the quality of service ever since.The customer service is excellent! I always feel that they have been thorough and honest about my vehicle needs.

Always a great place & atmosphere to get my car serviced. Some of the things I like, pick up / drop off, wifi & drinks. Very cool!

Friendly people, great service

I recently broke down just outside of Marshall, MN. The employees at Kruse Buick GMC were so helpful and kind. It was closing time but they stayed and helped us get back on the road. Thanks to Chuck. You have a very kind employees. They made a bad situation better and I am very grateful to have had the good luck to have broken down near Kruse Buick GMC.

Sales consultant Thomas Hoflock was extremely helpful and made my car-buying experience outstanding. He was very knowledgeable and answered all of my questions. Thank you so much.

Very helpful and friendly staff! Great service picking up and returning my vehicle for an oil change! Thank you!

When online and made an appointment for an oil change and never received a confirmation or call regarding it. So I showed up the next day and was told nothing showed up regarding my appt even though I received an email saying it was received.

My experience was fantastic! Top notch!

Good salesman went into good detail on all the different options available on the touchscreen

I drove almost 2 hours to go this dealership because I researched used Buicks and this was the best place to go! The internet was right! They were so helpful and friendly. I ended up getting a better car than I had expected and helped me stay within my budget. I would definitely recommend this dealership to anyone looking for a great vehicle!

All the staff were kind and friendly.

Because my wife, Mary Beth Faimon, has been with Kruse Buick for awhile, I went there, too I found the service people friendly and competent. In general, I trust the people there. I am a Dakota man, dark-skinned, and long hair, and I have found that I have not been the object of any different and negative treatment, or discrimination, in other words. So, I appreciate that very much!

I had warranty work done at Kruse and they made it very easy. I got a loaner vehicle which was a wonderful perk!

It was my first experience with Kruse Buick GMC and I was very impressed. The service was great and the work was done in a timely manner. Definitely recommend!!

Always had good service except this time. The lady in the service dept overcharged on 1 oil change and acted like it was inconvenience to fix it. I hadnt noticed but the nice lady at the payment desk noticed the overcharge right away.

Find Tom, he will find the vehicle your looking for.

They are good to deal with

I had them look at my driver side AC because it wasnt as cool as the passenger side. They told me it would be about 1 hour of shop time ( i was fine with that) a few hours later they called and said that the passenger side doesnt work and that the repair would take 10+ hours plus parts to fix. So I wonder if they even looked at the truck because the passenger side works great! Then i went to pick up the truck and they couldnt explain to me why the bill was $146 vs the quote of 1 hour of shop time. needed to pay to get my keys so basically they lied to me and they screwed me on top of it. Will never ever do business with them again and i hope you consider this before doing business with them as well.

My husband brought our new car in for the first check up and was very please with the staff and service. He was impressed with the refreshingly friendly, helpful staff and technicians. In fact, it was the first thing he shared with me when he got home. He could not say enough about how well he was treated by everyone at Kruse Buick Motors.

Service was great and they fixed a recall on my vehicle that I wasn’t aware of

Great customer service

Took my Escalade in for an oil change. Always great, friendly service from all of the staff.

Fix my back bumper cover.....

So far my experience with Kruse motors has been a positive one.

I just bought a new buick invsion at kruse motors in marshall,mn from ken hochstatter. I am very, very happy with the way I was treated. and would say if you are in the market to make sure you ask for ken he will treat great.

After meeting with Dale and Sarah we were able to secure a new GMC, the staff was pleasant, the deal was fair and yes we would be willing to do business there in the future. There was a hic-up in the beginning, but the owner Bob and Dale sales manager did step up and resolved the issue.

I recently bought a used vehicle from Kruse Buick GMC and the experience was first rate. The service department took care of my one concern in a prompt and courteous manner. I am always treated well at Kruse.

I was not there

Everyone was friendly and helpful. They took the time to answer my questions, and offered good suggestions for taking the best care of my vehicle possible.

Jason in the service department was incredibly helpful in talking me through my options for vehicle repairs. Also, the loaner car I had was very nice and clean!

Very good place to change your car oil.

Excellent Service!! Sales Person Kelly is one of a kind!! Was willing to go the extra mile to make our experience a positive one!!

Joe is a great guy to work with he stayed late so we could come and see a vehicle.

I purchased my vehicle at another dealership and have chosen to come back to Kruse Motors for repairs and maintenance because I have not been impressed with the customer service of other dealerships. The staff have always been courteous and understanding and have gone out of there way to help out when things go wrong. I will be purchasing my vehicles from Kruse motors from now on!

I had extensive work done and the entire staff was excellent to work withNo billing surprises and prompt service

Good people nice place to take your car even if its a chev

Great customer service. Very satisfied.

Wonderful experience, everything done correctly and on time.

Friendly local dealership! Great sales and service staff!

They usually do everything there for your car or vehicle for servicing your vehicle. Good friendly people.

Talk to Mandy! Helpful, professional and knowledgeable

Great customer service will work with you on trade ins

Everyone here is very friendly and they explain each step for a repair so even the car clueless people like me can understand and feel prepared for the service needed during my visit. Would recommend all Marshall-ites to go to Kruse.

Fast service, reasonable rates and friendly people.

Very nice sales people, ask for Kelly, hes amazing!

Explained the details of what was done on car being service.

You fill very welcome and the fo and out standing job in the service department.

Bought a car from you with a giant oil leak which you refuse to fix and lied about..thanks again!

No complaints