They are HORRIBLE. I was calling twice a week to get an answer about my CPAP machine order that was sent to them then two months later they told me I’m out of network and needs to pay $400 after telling them I’d call every hour until I find out what’s going on with my machine. No one helped until it got ugly and I will make sure no one I know uses them.

Ive been associated as a customer with this company for years and Ive received great customer service, timely deliveries and quality merchandise. Keep doing what you do!

The lady Danielle Leford was rude, could not give us any information on a wheelchair on my wife. She could even offer information as where we could go. She said her company did not take our insurance. But our insurance said it was accepted. We needed a list of medical supply.

TERRIBLE CUSTOMER SERVICE. I had a hip replacement and the Physical Therapist ordered me a walker (which I use), a poty chair and an extended shower chair (neither one of them used). After being home for a week and never using this equipment I decided to call to return the unused equipment and was told they would not let me return these because I purchased them.If you are reading the reviews on this company I would suggest you inquire about their return policy. They are quick to accept your order (money) but will not accept returns.Now I am stuck with a poty chair & shower chair that I have no use for.I will also file a compliant with the Better Business Bureau on DuraMed

Poor customer service, and I didnt even make it into the store. I merely was doing a phone inquiry to see IF they carried the product I was looking for. First of all, the rep answered the phone while apparently talking to an in store consumer. Secondly, she left me on hold, the phone hung up, I called back, and the ostomy rep voice was laced with attitude. I think Ill shop elsewhere.

Absolutely the worst customer service ever! Rude and unhelpful! Didnt even acknowledge us! Just horrible!

Ricky runs a tight ship. Anytime we get a call from a customer requesting a product we do not carry, or something we dont have in-stock, this is who we refer to.

Poor customer service!