U-
U-Haul Moving & Storage of Marrero
7201 Westbank Expy, Marrero, LA 70072, United States
Comments
Sh
Review №1

So far so good. I still have to make sure the trip goes well and drop off the truck. Ill update later.

LU
Review №2

John and Dan went out of their way to help us with a reservation that was not made correctly by customer service. There was no car available and they moved things around to assist us. They went above and beyond and we are very grateful for their effort. They really cared about us and our predicament.

Be
Review №3

The customer service was great and accommodating.Thank you for your servicesIn our time of need

Ms
Review №4

Fast friendly service. Was very pleased to know that uhaul buys back their boxes since we purchased in bulk.

na
Review №5

Never had a problem this location. Awesome staff and customer service. Ill be coming back again. 😊

Su
Review №6

John L., was extremely rude. He did not wear a mask to protect customers from possible exposure to Covid-19. He also attempted to charge me for the use of a dolly, even though my movers had their own dollies. He claimed that the green latch was off of the dolly, indicating usage, however we did not remove the dolly. John needs training on customer service. I do not recommend this location.

Bl
Review №7

Awesome Service, Great People Nice prices. Wish me and my fiance knew about the weekly rates but we should have asked..website needs to be updated. But in any event great place to rent

Je
Review №8

Enjoy using this place

As
Review №9

Worst service I have ever had an a Uhaul. The rep argued with my husband on if his lights worked, my husbands Jeep is his baby he knows the ins and outs of it. She didnt even seem to want to let us hook it up to see if her device was faulty. She finally allowed us and they worked. My husband then went inside to finalize paperwork and they denied him his rental because his drivers license was expired. He is active duty military and is allowed to have an expired license as long as he is still active duty. This is a state law. Luckily I was there and could put it in my name. Which we have never had a problem renting with his license they use his military ID. Which we rented another Uhaul today at a different location. The rep there said there are certain things that need to be clicked but yes its possible. The rep and the manager both argued with him over it. We were informed that if we were to return it after hours to put it in the same location, nothing was mentioned of a service fee and we have never paid one for returning after hours. Next morning I was charged an extra $20+ for returning after hours. Overall it was the worst experience, we will never rent there again. Also we were told to wear mask, which is fine but employees should also abide by that as well. I wouldnt make a fuss personally but they did so I will mention it.

Wi
Review №10

Quick service and clean trucks!!!

Lo
Review №11

Excellent service. Were very helpful and accommodating. John was a big help.

Ja
Review №12

Good operations. B building could use some love, though.

Ty
Review №13

Amazing costumer service. Fast and friendly.

Re
Review №14

They GM went above and beyond to make sure I got the truck I needed!

Pa
Review №15

The staff was extremely friendly and helpful

Je
Review №16

The people who work here are so helpful! Especially, John.

sh
Review №17

Great customer service.

Ro
Review №18

Over charged my card. Wont refund my money.

Na
Review №19

Love this place the young lady who work there is awesome she gave us great service thank you

Ke
Review №20

Great welcome with open arms and willing to answer any questions.

Th
Review №21

The only reason I didnt give it five stars got tricked up with the $10 fee for the insurance

je
Review №22

Have 2 have major credit card

Ze
Review №23

Sometimes 70 and other times 150 for the same truck I always get. But they advertise prices as low as 19.99. They should also put and prices as high 199.99

mo
Review №24

Theres always an issue with the system

An
Review №25

Booked a 26 ft moving truck, went the day of the move the manager could not locate the reservation, did not have a truck and would not locate one at another U Haul site, Needless to day with movers waiting at the house charging more than $200 hour this was a travesty. Not only did they not have a reservation or vehicle, she was rude and obnoxious! i found one at Enterprise, 15 miles away, who did not have blankets, and I asked her if she would rent the blankets, which this location had....but she said NO...they are for people who have reservations. So much for customer service! Never again at this location, as long as she is there. I rented these from another U Haul location, who had a more sensible manager, and said that i should rent the cheapest possible vehicle for $19 a day,leave it behind and take the blankets. Now that is caring and service!

Ji
Review №26

Worst service ivr ever dealt with!!! Never use them!

Pa
Review №27

Every thing was fine but, the lady at the desk. She talked so fast and made me feel stupid when I asked what she said. I just didnt know u haul lingo. :/

Ja
Review №28

Process was easy however there is only one staff member at the desk so be prepared to wait behind others who are arranging rentals as well.

Ed
Review №29

Well managed, friendly professional service.

Ch
Review №30

Bad experience there. I was briefly employed there and had issues with my training in which was rushed, not allowing me time to absorb what I learned and grow over time. A disagreement erupted between me and my trainer over the training process and manager took me off the schedule vowing to call me back when needed, but never did...I havent been back since this visit.

Br
Review №31

I rented a truck there and the employee on duty was very helpful and courteous.

Ti
Review №32

Good experience they were very helpful

Ri
Review №33

Excellent customer service 💪.

Ka
Review №34

I would never recommend them to no body they have the worst service ever the people they have working for them is rude in not trained right also when I made reservations for my untied when I walked in there start my contract for my United they couldn’t even find my reservation n gave me a smaller unit then wat I had set up for I’ll definitely never go there again

Ri
Review №35

When you gotta go you haul. Lol

Ch
Review №36

Will be using them again very soon.

Be
Review №37

Always nice to me! When my phone disconnected the associate called me directly back!!!!!!😄😁😊!

Ki
Review №38

Excellent customer service

Ta
Review №39

Needed a trailer, good price...

To
Review №40

Always convenient and helpful

Zu
Review №41

Good Place for moving assemblies

no
Review №42

Mess you over on the price

Br
Review №43

Good Customer service

Ja
Review №44

Its a clean storage unit and the people are friendly

Te
Review №45

A nice place

Ni
Review №46

Good service

Mi
Review №47

Very pleasant experience

Jo
Review №48

Reasonably priced

Da
Review №49

Good

Sh
Review №50

Helpful

Information
50 Comments
3.9 Rating
  • Address:7201 Westbank Expy, Marrero, LA 70072, United States
  • Site:https://uhaul.com/Locations/Self-Storage-near-Marrero-LA-70072/747025/?utm_source=gmb&utm_medium=primary&utm_content=747025
  • Phone:+1 504-349-0969
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Trailer rental service
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
Similar organizations