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The Home Depot
3200 Banterra Drive, Marion, IL 62959, United States
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The Home Depot
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Ke
Review №1

Lots of items to choose from for your home projects. I recommend to get the app to make sure they have what you are looking for to save time. Prices are competitive and usually close to other major retailers in the home improvement market.

Ja
Review №2

I visited The Home Depot in Marion today and went in for an air filter for my furnace for my new home. I wasnt sure which one I needed that was best for pets, allergens, etc, but a sales rep named Ben came to help me just to make sure I was good to go. We started talking about air purifiers as well because my wife was interested in getting one for our home, and he started educating me on the benefits of different air purifiers. He literally talked to me like we had been friends for years. It is literally impossible to find good customer service anymore, let alone someone who talks to you like you matter. Because of Ben Ill be a regular customer and make the drive to your store. Thanks Ben!

Su
Review №3

Staff is very friendly and helpful. Ben in lighting really helped us with picking out the correct fixture for our problem.

Sa
Review №4

I called this store 1x a week to inquire about a product, then called the day I was told they had shipment to inform me that they did have the product, but wouldn’t be selling it until next week. I called 3x over the course of 24 hours to verify this information, and each time I was told the same thing. The very next day, I see someone with the product in their vehicle, so I call asking about inventory, and I’m informed they went ahead and sold all their units and wouldn’t be receiving any more. What is the point of calling and following the right channels if associates are going to straight up lie to you and give you false information? Absolutely unacceptable, especially when their systems are so behind you can’t trust the website. I didn’t shop at Home Depot for years, and now I remember why.

Kr
Review №5

Do not utilize this store. They delivered my parents flooring in the middle of a rainstorm in June when we were not home. They did not deliver all of the flooring and then REFUSED to move the flooring onto our porch. So we as a family moved it ourselves even though they had been wet from the rain. We have dealt with them for months trying to get this done, and they have been completely unhelpful. Today, the day they were finally supposed to lay the flooring, the flooring they delivered in June in the middle of a rainstorm, they said was now damaged and would not be able to lay it. Even after we have called, gone to the store, and dealt with this for months. I am so disappointed in the service of this store, and we will make sure that the 6 payments that have been made on the floor will be credited back. We are seeing red with this store.

La
Review №6

Excellent the appliance manager was great help his name is Garrett Ball. Highly recommend him in Marion Il. Store

Be
Review №7

Went to Home Depot for floor tile. Great in store service from Michael. Set up delivery at that time. Quick and easy. Day of delivery got text our order was out for delivery, followed by phone call from Logan delivery driver and product delivered. Thank you Hope Depot for all the hard work. It is appreciated!! Highly recommend Home Depot in Marion, IL.

Ja
Review №8

Unhappy with their communication. I was told they wouldnt be selling a product till a certain date. When I called the day before so not to waste a trip I was informed they had already put the product out and was sold out. I have been online looking every day and unable to find it on the website but found out they had already sold out online as well. I dont see how that happens when I would never pull up to begin with.

Pa
Review №9

Its home depot try local hardware stores first the hd. Very nice staff clean store pretty good prices

Ke
Review №10

Everyone that was working there was super polite and helpful. Very surprising. Got what I needed and was in and out fast

jo
Review №11

Good plant selection. But like a lot of places these days. You cant find any one to assist you. Are they all on unemployment?

Ca
Review №12

Great visit! I made my order online for curbside pickup and called when I pulled in to the pickup parking stall (which, by the way, was very easy to find)... they (wearing masks) had my order to my car in minutes, put it in the back and closed the hatch door for me so I didnt have to get out at all. They were very polite and thanked ME when they finished loading my order into my car. I thanked them also, we all said have a great day to each other, and I was on my way. I would highly recommend The Home Depot in Marion, IL to anyone and Everyone! 😁

Jo
Review №13

Didnt have what I wanted but were very helpful.

Di
Review №14

Very good customer service. Employee directed me to the exact location of item I was looking for. Self checkout was fast and user friendly.

Ri
Review №15

The Home Depot had a plumbing part at the local store that was hard to find. I was able to complete the job because of that.

Ma
Review №16

I love the home Depot for most of my home good supplies Ive ordered cabinets through them easy peasy. Ive also ordered sod that was delivered to my home easy peasy. The lady at the customer service counter was extremely helpful and really seem to know what she was doing.

ca
Review №17

Picked up some nice end of season plants about a month ago .

Sa
Review №18

Very helpful and knowledgeable staff. Michael Hale helped us tremendously! Helped us find the carpet we really wanted and even encouraged us to get other quotes because he knew they could beat anyones prices. Very satisfied!

Co
Review №19

Nice clean store for sure higher priced then menards an dont have no rebate programs like they do but over all very friendly an helpful staff an nice environment

an
Review №20

Good selection. Good prices.

De
Review №21

Staff was with me right away helped me find what I was looking for.

Wi
Review №22

I just recently started to realize that Home Depot has lower prices on services than Lowes, I will be spending my money there from now on until Lowes lower their prices. Appliance delivery and install are both lower priced at the Home Depot, that is very important to me as a customer!!!!

Ch
Review №23

Was very pleased,was not being pushed into buying anything. Staff was very polite and helpful.

Pa
Review №24

We shopped for flooring at the Marion IL store today. Jamie waited on us. She was excellent! Very friendly and knowledgeable. We bought the flooring largely because her!

Lo
Review №25

Very organized store and employees very helpful

Je
Review №26

Some things are a little high price however my boyfriend and I pick our new floors from there instead of Lowes and Ace Hardware.

Ma
Review №27

Wanted to buy new refrigerator but they dont deliver, guess Ill go to Lowes who will.

Da
Review №28

They were a lot of help From start to finish 100% satisfied satisfied

pa
Review №29

He could’nt cut a straight line but he was a very nice young man!

Ma
Review №30

With all the Ryobi tools that is stocked they dont even carry the 40 volt power drive. Had to buy the weed eater just for the drive. It interchanges with other attachments. Now I have 2 weed eater heads.

Ma
Review №31

Great got everything I needed

Mi
Review №32

As usual, they ddnt have what I needed...store/company is soooo overrated

An
Review №33

Went to the Marion Home Depot to buy insulation and walked out with no help and no insulation. The employee I tried to have answer my questions was not helpful and had no interest in finding someone else that could answer my questions. The so called “pro desk” was even less helpful than the other employee I interacted with. Needless to say another store got my money.

To
Review №34

When we needed help they were there!!

To
Review №35

Washer and dryer arrived and work great

ma
Review №36

Big houses, seems safe and clean. Really nice playgrounds for the kids. All the houses are architecturally dated the same style. Not much for old trees. Hopefully it will be just as nice 50 years from now. Urban sprawl. The kind of house a good education can you, if you can afford an education. Cookie cutter neighborhood.

Sh
Review №37

FIRST TIME IN A WHILE I NEVER HAD TO HUNT SOMEONE DOWN TO HELP ME A VERY NICE ELDERLY MAN WAS SO HELPFUL YOU NEED MORE PEOPLE LIKE THAT HE WAS WORKING OVER BY THE PLUMBING

HE
Review №38

It is a good place to go for DIY projects. Unfortunately I went looking for a tall bathroom linen closet. They dont carry them.🙁

Ev
Review №39

Visited the plants. Can get nice and reasonable one

ed
Review №40

Home depot, hands down, has the best variety of power tools. There is no other home improvement store that can even come close to the variety that home depot offers. They are, by far, my favorite lumber yard. Only down fall for them is their customer service.

Li
Review №41

Ordered a new refrigerator. We were in and out quickly. Sales woman was wonderful.

An
Review №42

Called before to make sure they had what I needed. They did and were extremely nice.

Jo
Review №43

I have been there many times and can usually find what I need.

Br
Review №44

First off, Ill say that the folks who work here are absolutely wonderful. But the stores selection of products is sub-par. Everytime we check inventory of items online or go in store they are severely lacking in their product inventory/choice selection. Many times we find ourselves going to Lowes in Carbondale to get whatever Home Depot does not have in stock.

An
Review №45

Every one of the employees working were really friendly. I do mean every one of them. I would have given this five stars if the product I had gone in for was in stock. It has not been in stock for four weeks now. But, the employees made up for it.

KY
Review №46

Great, had stuff ordered, scheduled pick up, everything went smooth!

Pa
Review №47

Just bought a new fridge stove dish washer and other items from. Home depot best products around friendly staff Great prices shop there often its great to have a store like this here in the area thank you

Na
Review №48

No one there that I talked to was very friendly and couldnt help me find what I was looking for at all after today I wouldnt recommend Home Depot to anyone

Ja
Review №49

Friendly service, good selection of merchandise and good prices

Jo
Review №50

Good place to go buy lumber and stuff but dont match Menards 11% rebate

Jo
Review №51

Helpful staff! Very healthy plants.

Wa
Review №52

I went and picked up a table saw today the associate there was a great help, helped me all the way to my vehicle with the product that I bought

St
Review №53

Well I bought a refrigerator for $3200. The sign said free delivery. So the day it comes to the store. I get a call saying it was in and when would I like it delivered. I asked will they hook everything up. The lady says oh no. Its curb side service only. I said what. Shes like oh you live in another town so our delivery guy works by himself. Aee there are 2 companies that deliver. 1 hooks everything up, 2 doesnt. So i have to take a day off work for my refrigerator to be delivered. No where did the sign say they have 2 services. So we plan on replacing our entire kitchen stove, microwave, dishwasher and washer and dryer. Do you think im going to home depot attorney this mess. NO AND I WILL MAKE SURE I TELL EVERYONE NOT TO SHOP THERE

ne
Review №54

Most of the employees are nice. Good garden section

Bo
Review №55

Very helpful people that know their stuff!

je
Review №56

Nice store, very Helpful employees.

Sh
Review №57

First time at this location and more than one staff member asked if I needed assistance. Found what I was looking for. Thanks!

Ni
Review №58

Really rough in the customer service department. There are a few standouts in flooring and appliances that are very helpful though. Overall, stock is usually well-kept.

Ki
Review №59

We shop a lot there . They always have what we need for any home projects

Ch
Review №60

Great place to get supplies for your projects for around the home. Several knowledgeable staff members who are willing to provide assistance.

My
Review №61

I ordered a range hood. I selected text notification when it arrived at the store.I had to keep checking the app for its location.On May 13th it showed delivered. I call the store only to be waiting on the phone for 5 minutes for someone to answer. I called a second time when I finally reached somebody they checked found it was delivered so I said I would pick it up. I arrive to pick up my item the young lady behind the counter grabs the strap the packing strap around the Box drags it out to the end of the counter by the front door and drops it! She then asked me to sign the little Pat that I was picking it up never asked if I needed assistance getting it out needed help loading it! This is my 1st time ordering anything from home depot most likely my last everything I try to get at the store is not at the store it has to be ordered they have nothing in store when I search the app. Its always not at your store, but we will ship it! No thank you.

Ja
Review №62

A small town store with all you need.

Du
Review №63

Good products especially Rigid cordless tools.

Ke
Review №64

Small selection of carpet and took awhile to get help. Not a bad place to shop just need more staffing.

Mi
Review №65

Its the first time Ive been there and been talked out of getting a $380 fridge with $80 dollar shipping.Couldnt because they didnt have a delivery driver..Can you imagine that?

Je
Review №66

They had what I needed,Went to 3 other places, none.

Be
Review №67

Good place if you dont need help. Why they have Sales Associates is beyond me, their useless!!!!!

Ja
Review №68

Used curbside pickup and it went really smoothly I was in and out of there in about 5 minutes. Good job home Depot. And I got a great deal on a 3/4 horsepower garage door opener from them too.

Bo
Review №69

Could not find any help from anybody. If you know what you need and can find it you would probably be fine.

Br
Review №70

First time going to buy paint and supplies the lady was very helpful.The second time we went to get more paint I waited in line just to be told that their paint warmer was down and wouldn’t be fixed until 3 days later, and after looking all through the store for a fireplace we were told they don’t carry them and had to be ordered online, so we drove 30 minutes for nothing, no big deal, it happens.The third time we went, after calling to make sure their paint warmer was working again, and the lady behind the counter that was mixing our paint said to her co-worker “I’ve never done this before, hope I did it right” and then proceeded to tell her co-workers “I like Lowe’s paint department better. It’s easier for customers and they have a lot of really good paint.” While I was standing 5 feet from her. We will be going to Lowe’s from now on then.

Su
Review №71

Got a nice fresh Christmas tree. They wrapped it and carried it to the truck. Poinsettias for 1.25.

Pa
Review №72

One of the best hardware stores around

Da
Review №73

Duh!! Its Home Depot. No place better on earth...

Za
Review №74

Really nice store. Ive recently moved to the area & I was looking for my new go-to everything store & really like this place. The few employees I have dealt with are generally really helpful, some others not so much but as of now I will be getting a Home Depot card as I will be frequenting this place. 5 🌟 🌟 🌟🌟🌟 all the way thanks guys!!!

Ed
Review №75

Love home Depot

Er
Review №76

Bought a kitchen stove from home Depot first of all they had nothing in stock and only the high end ones displayed in the store so had to get it from the website.bthen had to wait 3 weeks for delivery. Called the store less than a week after delivery I called the store to tell them that the burners only worked on high flam no matter how low you turn them and the grates over the burners were so slick that a pot of water came sliding off and fell to the floor lucky for me the water wasnt Bolling yet or I would have been burned really bad. I wasnt even touching that pot when it came off. I was told by Management that home depot could do nothing for me to call matag. Home depot sells unsafe products and dose not stand behind them. NEVER spend your money her. You go in the store to buy then they Force you to buy on line so they dont have to take it back or stand behind their unsafe products! BEWARE!!!!!

He
Review №77

After I finally got some assistance, the transaction was very smooth! Maybe could stand a few more workers to facilitate all the customers that were present today!

Le
Review №78

Outstanding. Bought a Milwaukee Driver Drill and a CSR was right there to assist and answer my questions and was very knolwledgable. Then when I self checked out they was an assistant there to help and make it effortless.

Ju
Review №79

Brandi in the appliance section was so very helpful. Bought a dishwasher for my mom. She was so patient and pleasant with my mother.

Sa
Review №80

The man who helped me in Marion, Illinois was super. Helped me pick out a weed wacker I can use while in my power chair. 7lbs. Battery. Took his time. Came with a blower. I scored.

La
Review №81

Great customer service in the paint department today!

Je
Review №82

Awesome customer service and kindness

Ge
Review №83

I went in to pick up an order for my son and check on the availability of a light fixture that Ive had a hard time finding in stock. The associates at the service desk said there was one in stock. I couldnt find it anywhere. Other associates couldnt find it. James went himself to look from behind the service counter and voila, he found the illusive fixture. These guys are great!

Ji
Review №84

Good selections, prices are fair and most of all their staff is friendly and knowledgeable. (Lowes could take a lesson from HD on customer service).

Gl
Review №85

Wow 😳 can you think PRICE RAISE!

De
Review №86

Have good quality items friendly staff

Aa
Review №87

Prices are lower then most competitors. Alot of help in Home Depot today

Br
Review №88

Id like to give a shout out to Kris in the paint department. We bought an older home in need of tons of paint and repairs. Today I brought in a 10 year old can of paint that was a custom color the previous owners used in the dining room. Despite being unable to match it any other way this brilliant human managed to match it on sight alone! Got it home and it was a dead on match! Thanks to her my vision for our kitchen was brought to life! THANK YOU!!

Pa
Review №89

I will not shop home depot anymore. They are now complicit to the destruction of America. Their actions will harm Georgia citizens while helping large corporations.

Fr
Review №90

This store had the products we needed. We had to drive a bit farther, closer stores were sold out of one product we needed.

Ro
Review №91

Might have been off night.. couldnt find any help. No vinal flooring. I was just not happy.

Ry
Review №92

This is my Candy store.

Jo
Review №93

Wide selection of every tool I need and great prices.

Di
Review №94

Good in-store stock. Never too crowded. Able to shop with comfort during the pandemic.

De
Review №95

I was looking for bags of soil for my raised beds, a very kind young man noticed that I needed assistance. He showed me where the soils were, he retrieved a cart to carry everything in, he took everything I purchased to the checkout, then to my car for me, without my asking. Not all younger people are so kind and thoughtful, lately. Thank you so much!!

Cl
Review №96

Not the best service. Stopped and asked an employee but they didnt seem very concerned. A group of separate employees further in the store half heartedly attempted to help but did not care to follow through on the potential sale.

G
Review №97

Just going to get some seeds and some dirt and also some things because theres a water thing happening here but it was an awesome experience and the people there or great at their jobs.

Mi
Review №98

Im a multiple addict and tools is one of my addictions .when it comes to tools and I think home Depot probably has the best selection of tools because they handle a couple of brands that other home centers dont have.

Ma
Review №99

Found everything I need..

ma
Review №100

Very disappointed. Needed a new refrigerator quickly. Found one, right size, right price. Cant believe I have to wait 7 days for delivery. Online would have been faster.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:3200 Banterra Drive, Marion, IL 62959, United States
  • Site:https://homedepot.com/l/Marion/IL/Marion/62959/1979
  • Phone:+1 618-997-7100
Categories
  • Bathroom supply store
  • Appliance store
  • Home improvement store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:8AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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