Tap(service writer) checked by brake pads and determined that they did not need to be replaced. I appreciate the honesty. Everyone was polite and respectful. I highly recommend this shop for all your service needs. Two thumbs up!!!!!

I just wanna start off by saying thank you to the team at true automotive. You guys are truly amazing ! I had to get my engine replaced, which can be a time consuming repair. True automotive was very timely, and communicative with any issues they ran into. This team definitely goes above and beyond for their customers. I had experience some of the worst customer service from my car finance company, and warranty company. I fought nail and tooth with them just for them to keep denying my repair claim. So True automotive step up, and showed just why they indeed are the best. They were understanding, and willing to work with me to get me back on the road! Even though it wasn’t on them to make this situation right, they did anyway. And I am very grateful of them and their compassion towards new and returning customers! If I could I would give you guys 20 stars for awesomeness, and professionalism. I guess a 5 star will just have to do lol. Thanks again guys, I will definitely be a returning customer for a lifetime.Keep being amazing!

True Automotive is by far the BEST European car shop I’ve ever been to. Everybody in there is very friendly & they make everything real easy for you. Tab, Emily, & Adam made everything super easy & fast for me. Thank you all very much! Highly recommend for anybody looking for a European car maintenance.

I have never had such great customer service in all my life. Every time I go in everyone is extremely friendly and knowledgeable. The biggest thing for me is they are honest and have no problem visually showing me what is wrong with my car.They let me know what is priority and what I can hold off on that is not a safety concern. They do not ever try to drain my wallet like a few repair facilities I’ve been to before. I really appreciate these guys and gals. Customer for life!!

I went in for a scheduled oil change appointment. It took irregularly long for a simple oil change, but the technicians at TRUE automotive went above and beyond. The completed an entire undercarriage inspection and informed me of everything I should be cautious about. I left knowing my car got a thorough diagnostic evaluation and highly recommend any type of service being handled with TRUE automotive.

I have all of my services done to my BMWs at the Marietta facility. Awesome people! Shout out to Emily and Adam, as they are the best!! Great service and reasonable pricing!!

I brought my BMW in for a drivetrain malfunction message. They quickly confirmed the suspected problem, had the repair parts quickly and coordinated with my vehicle service plan company to cover the necessary repair. Their communication was outstanding and workmanship was very professional (I do most of my own routine maintenance and am under the hood and car regularly, and inspected their work after completion.) I will definitely return for any future service/repair for my BMW and have finally found my local shop.

True is on my list of favorite places. I had the usual great experience.

I took my car to this site for an AC repair of my 2011 Honda Accord, and was I was attended by Emily Miller. They ran every possible diagnostic on my car, and came up with the same conclusion as the Honda dealership I initially brought it to. I needed to replace the A/C Compressor. The difference however is that the Honda dealership was trying to charge me over $3,000 dollars for this service, while True Car charged me about $1,100 for the same service. They did this over 1 month ago, and the A/C has been working great without any issues.

I love TRUE Automotive. Their name is exactly how they practice their craft--true, with integrity. They are incredibly organized, thorough, thoughtful, and responsive. True Automotive is changing the industry, and other shops are going to get lost in the dust!

Mike,Isaac, and misty are imploys at true automotive nad are family oriented areamazing car service company true automotive service is out of this world I cant recommend them highly enough if you go youll be treated like family at guarantee

Great Service! Everyone I spoke with was polite and informative. I would definitely recommend this company to friends and family for auto repair and maintenance.

My family and I are new to GA and we both have BMW vehicles. My warranty has expired and anyone who’s familiar will know that this means EXPENSIVE service and no more loaner convenience. TRUE Automotive seems to have changed that. Not only do they have loaners, great service and products, they appear to be honest, communicative and knowledgeable. So far, I have recommended them to my entire family in Georgia and that = about 12 cars 😂. I’ll keep you posted posted but I’m feeling good about TRUE!

The team at True, both mechanics and management, went above and beyond when my warning light would not cooperate. They replaced the sensor and when that did not work continued to follow up until they found a sensor that would communicate with my system properly. They would not stop until they found the solution.

They are TRUE professionals in every aspect and phase of your repair. You would be hard pressed to find a repair shop to match TRUEs quality of service this side of the Mason Dixon line. They have definitely earned their super high ratings.Arthur BlakeTwo-Time Olympian

I have always taken my car to the dealership for service but my last few visits have not been good. When my check engine light came on, I called for service but could not get an appointment until the end of August. I called True Automotive, they immediately made an appointment to check the engine light. From that to getting the oil changed, this is an outstanding service center. The entire staff was courteous and professional and explained everything to me. I will continue to use them for all my car repairs.

John McRae at True Marietta is wonderful! He is very knowledgeable and explained everything in detail. He also is as funny as he is personable. He made my experience top notch! Ask for John, you won’t be disappointed!

I came to True automotive after going to 2 different mechanics trying to figure out what’s wrong with my car. My experience with True Automotive has been excellent. I Definitely would recommend and keep coming back to this place. Excellent customer service!!!

I recently just got a car and was having trouble with emmissions and went to True Automotive in Marietta. They quickly got me in, keep me updated with my car about what needed to be done, and it was all done in the same day. It was also very affordable. The workers were also nice and welcoming. They even directed me to an affordable emissions place. I would definitely recommend this place to everyone. 👍👍 They definitely earned themselves a new client.

Great service from the guys here. Needed a weird oem tire after I ran over a nail, they took care of it and its clear they care about service.

I stay next door to the business and I always seen several cars there, and decided to take my car to Nissan. Nissan could not find the solution to my problem, so my wife suggested I take it to True Automotive. Needless to say, it was the best decision to make from a person who knows nothing about cars. The service men were knowledgeable and courteous. I will be going back.

Great team here at True. So professional and did great work. Its also refreshing to experience an auto repair company thats embraced the digital world and uses it to create a better customer experience.

I have had great experiences here. Service is timely, the staff is so helpful, and the quality is great. John Mcrae is awesome. Great service, I recommend asking for him if you can!

I have used TRUE Automotive several times and they have always gone above and beyond! I havent sent friends and family to them as well, and they have always thrilled all of us! Great shop, phenomenal employees, and fair pricing!

We have both of our cars serviced here and its an absolutely top notch place, been coming for years for routine maintenance of our older vehicles, and the occasional bigger job. Customer satisfaction and charging a fair price for quality work - and not trying to push anything that you dont need - are obvious priorities here.

Best autoshop ever! Not only are they amazing at what they do, are thorough and affordable, but I also got to cuddle with a puppy dog today! I recommend them to anyone!!!

The new ownership is great! The best reason to go here for Service is John McRae without doubt. I’ve had the honor of knowing John and he is a great mechanic!

Coming to TRUE Automotive was by far the best experience of my entire life when dealing with any auto repair shop! Their professionalism was top notch and their genuine care for myself and my vehicle was like nothing I’ve ever experienced before. I have never walked into an auto shop and felt like they truly cared about me as a person until I came here. Everything was so easy and they were incredibly informative. Billy took care of me and was by my side every step of the way. He hooked me up with a loaner vehicle at no charge while they were working on my car which was so convenient. They text you with updates and various options/prices. Billy personally called me on a few occasions to keep me updated, walk me through what I needed/didn’t need, and let me know how long it would take until my car was ready. He even let me know that my car was in great shape and informed me on how long it may be before I might need any type of specific work done on my car. Billy got me the best prices possible and had me taken care of so quickly. Never once did I feel like they were trying to upsell me or take advantage of me. I can’t thank everyone at TRUE Automotive enough! I will never take my vehicle anywhere else after my experience here. I highly recommend everyone to come here, you just won’t find another auto repair shop like TRUE Automotive!

Was on time kept me informedHad to have water pump and belts replaced.Great job and great group of people.Use Them Use Them for all your Auto needs.

True automotive is great auto repair shop.This is the only place Ill take my cars repair besides from the dealership

Thank you TRUE Automotive for seeing past customer service by caring for our family in a time of crisis. Thank you for being a good friend in our community!

They had me in and out in no time. my warranty covered the part so no out of pocket cost to me. Emily is awesome!!! love them and would recommend them to anyone!

The guys and gal they had working there were great and very helpful. I was very impressed with the service they provided. They even took pictures during the process that they shared with me. I highly recommend! Oil change was extremely reasonable.

A few weeks ago I purchased a 2010 Volvo in good condition but it needed some maintenance and repair service.Based on my previous experience with True Automotive for my Subaru Baja, I decided this place will be the only one will really take care of our cars.There are so many car shops in this business,so hard to find one like True Automotive.They are very professional, honest and friendly.If you really care for your car(s), this is the place to go,TRUE AUTOMOTIVE

The service was great, I would get a call to let me know the status of the repair and an expected time my vehicle would be ready.

Super friendly and professional and they do a fantastic job on my car! They always take the time to explain everything and they are so patient and never patronizing. My car is serviced well and quickly and its a pleasure dealing with such upbeat and genuinely nice people. I highly recommend them!

Ive had them make repairs to both of my vehicles and despite the distance to, i wouldnt trust major repairs to anyone else. They are extremely through. They provide detailed breakdown of any and all issues you may and a breakdown on cost and time frame for handling them. They also follow up with you after theyre done. Highly reccommend you trusting them with you automotive repair needs

All I can say is Wow! True Automotive was my 3rd stop to get my Jeep repaired. I waited 2 weeks to get an appt at the Jeep dealership. Rented a car and waited 3 days and still hadnt heard back from Jeep. I called. They said I was next in line. I said, No thanks... Ill come get my Jeep. Took it to another local repair shop and they couldnt diagnose the problem. I read the great reviews for True and decided to give them a shot. Im so glad I did. Starting with a great Hello! from Bill, who I later found out was the owner, I knew I found the right place. They diagnosed the issue the same day. Emily stayed in contact with me every step of the way. I drove out a few days later with my Jeep repaired at a cost $1000 less than what Jeep quoted me. If youre looking for a trustworthy, fast, reliable, and knowledgeable auto repair shop look no further. I will never take my ride anywhere else! Thanks again True Automotive! You guys are amazing!

Bill and the team at TRUE Automotive provided great communication, prompt service, at a fair price. What more could you ask for?

I don’t believe that my words will do justice for the quality of customer service I received from each and every person here. My car broke down at work and I had it towed to True Automotive in Marietta. I called and spoke to Brian to let him know that the car was going to be towed there and what it was doing. The next morning I spoke to Bill (the manager) and he told me he had the car and asked me questions so he fully understood what the car was doing. Bill constantly stayed in touch letting me know what David’s thoughts were and how the testing was going. Bill’s professionalism, and kindness made me feel confident in all the repairs my car needed. Since I was at work when he sent me a link which allowed me to see pictures, and technician notes. I fully understood what was needed and why. When I arrived to check out Emily’s smile lit up the whole room. I felt immediately welcomed. She took care of my payments and made sure I fully understood the bill. My trust has been wholly placed in True Automotive now. They have definitely gained a customer for life!

True Automotive treats you like family. They are very kind and professional. I hope everyone will give them a chance to work on their car. Finally an honest automotive repair business that truly cares about people and their cars.

All I can say is wow! The company is professional from the owner Bill to the technicians and office personnel. Mechanic shops are like dentist offices to me, I hate them. Its hard to trust the mechanic, especially as a woman driving a decent car. However, this experience was so different. It was like going in for an interview for your dream job! All I can say is wow, what an amazing experience. Im in no rush to spend money, but I will be back if I need a repair done. Hopefully later than sooner, but you get the point. Lol. Amazing crew. Every part of the experience was great! Thanks True Automotive! 👍

These guys have serviced multiple vehicles for me over the last few years. Including a Porsche and an M3. Very knowledgeable and fairly priced. Highly recommend.

Very fast service and very nice staff. No run arounds or trying to sell us up on anything. We will be making this our go to garage!

As always, honest professional sevice at a fair price. Very focused on customer service and satisfaction. Highly recommend!

Had a very hard to diagnose problem with my car. Turns out that my csr was sold to me with the wrong size tires. You couldnt see it with the naked eye but it was causing my car to shut off.Not a very common issue.The diligence, professionalism, and care exhibited by the team at True Automotive was second to none.Going forward, I will only take my car to True Automotive.

Bill and the crew at True Automotive Marietta werevery accommodating. Getting my sons car in and performing a service/maintenance on it. They were professional and courteous and did an excellent job.I highly recommend them.

These guys were amazing. They show a detailed list of what needs to be done and the Is severity of each issue. They always kept in touch and they went the extra extra mile when I was running late to pick up my car qnd waited an extra 20 min til I could get there. Dont think Ill ever take my car anywhere else. Thank you!

If youre looking for a maintenance shop that treats you and your car with respect, look no further.I took my Mini Cooper into the Mini dealership for some repairs, and received a quote for nearly six thousand dollars. After calling around for another opinion, I found True Automotive. The initial call to speak to them about my issues sold me immediately. I have never had a maintenance repair shop take the time to assist me over the phone like they did. They performed a free second inspection, diagnosed the issues I was having with my car, helped me understand some of the items the dealership said I needed were in fact not needed, and they saved me thousands of dollars.The entire staff is so friendly, you will not regret taking your car there. I will not take my Mini anywhere else, they have my business for life!

I had a great experience with Tap- he’s thorough, professional & did not try and force repairs on me/?Lived the dog! I’ll be back!

True Automotive has always provided me with great service at a great price. What I like most about them is the warranty they offer on their service, and of course, their amazing and friendly staff! My number one go to, and I would recommend True Automotive to anyone!!

They went above and beyond to help get me back on the road for my job and made sure I wasnt left with any worries after. Very trustworthy.

This is my 2nd time using TRUE Automotive. I’ve been nothing but impressed with the level of service. I truly trust my car in their care.

They identified the issue with my air conditioning but it was too expensive to repair on my old Mini. More an issue with how complicated the Mini is to repair.They did a free inspection but I think some of the items were not checked but listed as needing attention because things like air filters, cabin filters always seem to need attention even though mine were replaced two days before this service.Friendly facility and they seem competent. This was my first time there and I would go back.

My first visit to True Automotive was a welcome and great experience! I am new to the area and fortunately I have found the facility to get my vehicle serviced and maintain!

A great place to take your vehicle And great customer service, I’m very happy I chose them to service my vehicle

David the tech tapp Emily and sam are all fantastic people and managed to see my same day. I would definitely recommend to everyone for auto repair.

These folks at True are genuine. My whole family has brought their vehicle in for one thing or another. They always handle the job. These guys are super knowledgeable over many different vehicles. Brian Buford is one of the best Service advisors I have ever had the opportunity to work with. He knows his stuff. Now lets not forget about the mechanics...the guys that handle the dirty work. All around these guys make you feel at home. I stop by sometimes just to say Hi. You should too.

The other night while leaving a friends house I hit a dip and tore the under paneling on my Kia Optima. Nothing too terrible but it made an anxiety inducing scraping sound from time to time when it hit pavement just wrong. I found out that TRUE would be able to take a look at it as soon as the following Monday so I went in and they took a look. $267 to replace the underpaneling. If I wanted to. They were completely honest about the fact that that part is largely unnecessary as long as I have the piece thats in front of it. I walked out of there and paid nothing. Because of that honesty and service I can safely say I know where Ill be taking my car with any issue or for maintenance from now on.

So I waited until they got a tech experienced in VW, Audi, etc. to service my TDI.I did not want to deal with the inept dealership_(VW)They gave me a curticy ride home.Long story short the routine service on my vehicle saved me at least $100 over the dealership.This was my second experience with True the first was for a crown Vic.I have been pleased with both experiences.

True Automotive replaced my brakes on my vehicle at a great price in April, 2021. Within a few months, I was experiencing some complications with the pads they used. They gladly offered to replace them at no cost to me, explained the problem that was occurring, and made the change without any hassle or complaint whatsoever. I highly recommend True Automotive and will continue to use them in the future.

Bill and Emily were incredibly helpful!! We’re new to the area and they made us feel incredibly welcome and gave us the best experience we’ve ever had at a car repair place!

Great neighborhood business. The staff and technicians are friendly and professional. We’re very fortunate to be able to do business with them.

From the time I took the misbehaving 1993 Wrangler into the shop we were treated like VIPs. Emily on the front desk was so helpful and knowledgable to Larrys expert repair abilities, we are safe and road worthy. Thank you!

Absolutely amazing. So fast. Emily was such a joy to speak to. Thank you so much!!!

They are awesome, wonderful service. We bring our Mercedes and children’s cars here for all services and they are so helpful, professional, knowledgeable, we love them and don’t mind driving an hour to service our cars here. Thank you to True Automotive!

My experience at True Automotive was excellent. Every staff from the front desk to the repairs/maintenance section, all know what they are doing. No hidden charges and details are made available to their customers. I will recommend them anytime.

This is the best automotive shop I had eeeeever been to into my whole intire life. Everybody the whole staff especially Mr. Bill awesome good genuine Man. . Clean and perfect. I can go on and on. I strongly recommend for anyone with the auto issues to bring your car here. Because it’s true what they say about True auto its damn True. That’s on everything I love. This place is a blessing. 💯

This place was a god send. Everyone was friendly and they care about you as the person not just the car.

The process went smoothly. Was issued a loaner car. The repairs were done in a timely manner and my car is back on the road again.There were a few hiccups, but communication is so important. I was made aware about a part delay and then a new issue came up that was not planned for. Brian was upfront and did all that he could to get things handled as quickly as possible. I am appreciative of the level of service that I received.

Leaving this review before I even leave the parking lot of TRUE. That’s how amazing the customer service is. I’ll never take my car anywhere else.To the management at TRUE, Emily is amazing! I hope you know how lucky you are to have her!

Great experience from start to finish! Took all of the anxiety out of car repairs. Professional, timely and reasonable. Didn’t feel pressured to purchase extra.Will definitely be using them moving forward!

These guys are absolutely awesome people. They are transparent and honest about everything they do, and are sometimes even willing to work with you on some things. I had a break job done, but my brake pads were so worn that the brake calipers had locked up and the job ended up being way more than they expected, but the technician was very nice and decided to help me out with the labor cost. This was the longest brake job Ive ever done he said.When my timing belt broke on my car, they clearly showed that they want whats in my best interest. With my particular car, the engine would have been cheaper to replace, than replacing the timing belt in the old engine, however they didnt try to milk money out of me...they suggested that I try to get a new car at this point, and I totally agree. Totally loving the patience and honesty that they have shown me.If they make an accidental mistake, they will tell you and not hide it like other auto shops. I feel like their goal is to be the most honest auto shop ever and be the good apple of the bunch. I always feel very comfortable and friendly, and like family whenever I am there. They are very communicative and dont brush you off if you have questions. You can actually talk to the technicians themselves if you need something explained to you in more detail as well!I am a web developer, a coder...a mechanic of the website industry, and as such, I am very satisfied with the service and transparency I have received and continue to receive here at True Automotive. Really cool people. Quality service that can be trusted. Honesty and transparency. I highly recommend and would rate 10 stars out of 5 if I could.

Excellent customer service. Friendly and fun staff. Specialists in foreign cars. Got my Jag purring...

The service was great as always. The transparency, professionalism, courtesy, integrity and efficiency of the staff have won me over as a customer for life. I received detailed explanation of the issues and was kept updated throughout. Best Service Advisor and most honest mechanics in the industry!

Emily greeted me with such kindness. She handled everything from the beginning to the end.Everyone on the staff that I came in contact with was very nice & professional.

First I want to say that the entire staff at True Automotive from the first time I stepped foot in the office about a year ago was and is amazing! I hate that I didnt leave earlier reviews on my prior visits, but just know that I havent taken my vehicles to be serviced any where else.That said, todays review shout out is for Emily in the office and Larry.Iwent in for an oil change and needed to get some work done while waiting. Emily noticing my set up offered to have me use the space in the office to work, which I didnt know existed all the times I was there haha. And she is so personable and helpful.Larry was so thorough in explaining a concern he had, and gave me all the options. Fortunately it was a simple fix, and he had my car ready to go sooner than I expected.

Found this company through Carmax via RepairPal, (used MaxCare). Both Carmax locations near me were scheduling weeks out, but True Automotive had the car back up and running in two days. It broke on Tuesday, and I picked up the fully repaired car on Thursday. They got the needed part shipped next day, and they even let me add on an oil change halfway through with no extra wait. Emily kept me informed, walking me through the whole thing (even helping me navigate my first towing). They took a bad situation and made it a lot less frustrating. I will absolutely be returning for all repairs while I have MaxCare, and probably after it ends, too.

My air was not working properly. They helped me out and John serviced my car at the same time. I was overwhelmed by the team at true. I sent my coworker there today. They definitely have my business!

True Automotive Marietta is the best car place Ive been to. They are not just in business for cars but with people and they truly take care of their customers. Ive already recommended this place to people I know. If youre looking for a good car place with knowledgeable and friendly staff, go here.

By far the best auto servicing Ive ever experienced! The owners have set up a really different business model that totally changes the experience of taking your car to the shop. The knowledgeability and communication from staff (Emily) enabled me to make informed decisions about what to service and when in a way that minimized the long-term financial burden of regular maintenance of a car (i.e. I was able to save over $400 by combining repairs in a timely manner and declining other repairs). Plus, all prices were extremely reasonable! My experience included: ease of dropping the car off at night with prompt call in the morning, detailed and prioritized list of optional repairs, attached pictures on the repair list (see below) providing proof that the car needed serviced, and, most importantly for me, the knowledgable staff in the office who took all the time I needed to patiently explain what each relevant part of the engine or shock system does, approximately how long I could wait before it might cause further damage, which repairs would or would not impact the overall safety of the vehicle, etc. Grateful for the time and care of all the office staff AND technicians, and glad to have found an auto place I feel I can trust. :)

Ive been in a couple times so far, and Im a major fan. Everyone I meet is super friendly. Theyre knowledgeable, and theyre big on trust and delivering quality service.

Very professional. Their technicians are as good if not better than dealership people. They use the same Parts at the dealership. The cost is going to be about the same as a dealership with less hassle and the ability to get your car back to you much sooner.

Not only were they friendly and professional they performed all of the necessary work cheaper than I expected. I will be going back to them next weekend to do some more work for me. They will be my mechanic shop going forward. 😊😊

Great people! I find them to be honest and fair.Women are treated with respect and dignity here, unlike some mechanic shops.

Have used True/premier for years and their service is always done and their mechanics are top notch.

Bill is fantastic guy. He is kind and take time to hear you not like other business that give you less attention after the job is done.I was there with my car and they absolutely care about you even though the job is small. I would definitely recommend for you as I’ll like my other family.

Emily booked me in for my bmw and Adam got everything done that was needed

The team is very helpful, patient and professional.

Staff was friendly, polite, and knowledgeable! Great experience!! Amazing at helping troubleshoot issue over phone before appt and could schedule me soon and efficiently! Checked my tire pressure for me before I left to ease my mind! Will definitely be back!

Excellent they are really nice people

I arrived a few minutes before my appointment time and was seen right away. They were even able to get my second car (that I had my teen drive) in as well for service. The electronic inspection report that was sent to my phone is a huge plus. Lastly, I found the cost for services very reasonable, and I appreciated the great customer service.

Absolutely one of the most professional and Helpful shops that I have ever taken a vehicle to. Very honest and customer service cannot be beat.

Bill and the team at TRUE Automotive Marietta are top shelf in the industry. They do excellent work, are a team of mechanics I can trust and most importantly, keep you in the loop every step of the way. It is great to know where to take your vehicle when something is wrong, but it is invaluable to have a business that will CARE for your vehicle so it does not have anything go wrong.We all are looking for preventive ways to take care of our bodies to live longer, look better and be at our optimum health and wellness. Look to TRUE Automotive Marietta to do the same for your vehicle!

I have been using True Automotive for years now. They work on my Chevy Truck and Cadillac car.Their front desk manager Bill is the best. Extremely courteous, informative and knowledgeable. John who works on my vehicles is a artist and master in his field. The man is incredible. The entire True Automotive Team is the most trust worthy I have dealt with.

True Automotive Marietta is the absolute best. Rob, Bill and Adam are truly terrific guys and they took incredible care of my car and myself. The prices were fair, the job and the facilities were par to none and the courtesy loaner was an appreciated gesture. Customer for life!

Can I just say that John McRae is an amazing mechanic? He fixed my sons heat and A/C so fast. I would trust him with any of our vehicles. And Bill gave great customer service. 5 stars hands down.

Needed to get the air-conditioned changed, they had it back in no time. Very pleased.

Finally found the place to have my BMW servicedGreat customer service, you would be hard pressed to find better

John McRae diagnosed and fixed my Jeep heater in less than 10 minutes! The dealership wouldn’t touch it for 3 days until after Christmas! He’s amazing! It is a very clean, professional, and highly technical and modern shop! Highly recommend!