I bought my car from this dealership and have taken it in for the regularly scheduled maintenance since. Every visit they have been exceptional. Their waiting area has free drinks and snacks, which is a nice plus.The mechanics are very straightforward with if your car needs any additional work and will explain why you need it, what will happen if you dont get it, and when you should get it done by if you dont want to get it done at your current visit. One of the best dealership experiences Ive ever had.

Chases Rhodes was my salesman. He knows cars and his background showed it. I test drove two cars and he was very knowledgeable on both. I didn’t feel pressured, he took his time and explained features and helped me walk through my decision. Great job. He also introduced me to the maintenance supervisor (Rose) who was also very great! Customer service was exceptional all around and might I add the dealership is just very nice on the inside.

Al went above and beyond to ensure I could get the car of my dreams. Considering this is a tough time to purchase a car, Al did all he could to make the process smooth. He answered all of my questions and made my first car purchase easier than I thought it would be!

My husband, my 2yo son and I walked in around 4pm on a Thursday and drove off the lot at 6pm with a brand new vehicle. Not only were we met with a warm welcome, we were treated with extreme professionalism, urgency and kindness. We had the pleasure of working with Al Hadaad who was absolutely awesome. Thank you all so much for working with us!

I had the best experience with this dealership than ever before. It started with the salesman Al. It continued with the car desk manager and then the finance officer. I was treated with respect and kindness. They were all super helpful. Even when I came back the next day with a personal issue with the vehicle. They bent over backwards to make me happy and got me into a vehicle that addressed my issue. I have never promoted a dealership in my life, but now I will let everyone know that Jim Ellis Mazda is the real deal! Thanks!

I am honestly shocked at how lucky I got and just feel after my experience today with this dealership.I just so happened to be connected with Hilton over the phone when I had an inquiry regarding lease specials. Due to a recent job change, my faithful 2012 CRZ was no longer equipped to make my new and longer commute. After I explained my situation to Hilton, he assured me there were options for me and asked me to come in.I dont like buying cars. I dont typically like car dealerships. It takes all day and its incredibly stressful. Ive had more negative experiences than positive.With that being said, I cannot stress how smooth this process was for me. Hilton answered every single question I had (there were many) in great detail. He was accommodating, patient, and organized. After some back and forth on pricing, and with some helpful collaboration from the manager, they ended up getting me an incredible deal and exactly what I was looking for. The car is beautiful and just... Im honestly still in shock at how relaxed and easy the whole thing was.Highly recommend Mr. Hilton!!! and this location if you are looking for value and great service. The people here were really very pleasant.

Searching for a new car was overwhelming for me, considering I have been driving the same truck for over ten years. I reached out to several dealerships and several dealers responded, but I didnt like any of them, except one.This one particular dealer answered all of the my questions promptly and showed me options. I hesitated initially. Could it be this easy to have a new vehicle? I asked more questions, he responded to my answers. I lit his email up and he responded.My truck broke down so I was going to take an Uber to the dealership. This dealer told me that he could bring the vehicle to me to test drive. Get out! I thought. Let me think about it I told him. The next day I told him to bring the vehicle, he showed up to my residence to show me what I could be driving. Needless to say I drove back with him and hours later I drove home in my new vehicle. Who was this dealer? Marion Gilbert. Thank you so much Marion! Thank you for your patience and answering my questions. I love my new vehicle.

The entire staff was incredible from start to finish. Everyone was knowledgable, helpful and professional and I felt comfortable the entire time I was there. This was not my first experience leasing with Jim Ellis Mazda, but it was by far my best.

I had best car buying experience to date! Al was so great and patient in assisting me with the purchase of my new car! I’m so analytical and really need time in processing and finalizing my decision. Al was extremely patient and didn’t harass me like other car salesmen. With that said, I had the absolute best customer service from start to finish and I so Love my new ride! Thanks so much Al and the rest of the Jim Ellis Mazda team! I highly recommend reaching out to this awesome team when seeking your next car sales. I drove the extra miles just to get what I wanted and at a great price I must also add.

I have been trying to get the maintenance, warranty and gap insurance taken off my loan so I can refi my new car. I can not get finance people to call me. I have called the bank and I have called the company that oversees these agreements and they said someone at the dealer must get paperwork sent in to them. Beware of fees that you dont remember signing for

Rose Shuck (service manager) she is very professional and so quick on the service. I had a very minor delay yet she pick up my complaint and took off with it.... and was able to sort it out with 72 hours. She is a service manager and she show very good work skills along with quick email reply. Jim Ellis would be proud of such employee that keep the good name going … !!!! I am sure I am not the only only giving 5 star on her honest customer service !!!!

I had a wonderful experience. Ivan was the salesman who took care of me with grace and professionalism. We closed the deal the same day.

Seth, our sales professional, provided exceptional services in meeting our CX-30 purchase. His efforts were unmatched under unordinary circumstances. He made it a pleasant experience!

Came for an oil change, as I prefer to have all of my service performed at a dealer. This was my first time at this service department - my adviser, Eddie Goines, got me in and out quickly and with a smile. The waiting area was spacious and well-stocked. I appreciated having a large table on which to work. Ill definitely be asking for Eddie every 5,000 miles!

My experience buying a new car with Mazda Marietta, especially with Marion Gilbert was exceptional! It was a very positive experience overall. Marion is extremely knowledgeable, he tunes into what’s important to you, is fair, and is also a very nice person. I highly recommend!

I started getting the issues with mazda6 immediately after the warranty date. The car stopped while running after the warranty date and in middle of the highway, looks like they haven’t fixed the recall issues in the car and charged me for it saying that the car is out of warranty.The stopped again in September and they said that are gonna charge more for it again within 3months of repair.I feel its an issue with recall and similar to the incident.NOT HAPPY WITH THE SERVICE at all!!!

This has to be the best experience Ive had purchasing a new car. I worked with Mike via email over the course of a week to get everything lined up, and he made sure the car was available when I showed up (I was out of town and couldnt get back on the day the car arrived). Once I got there, Mike was able to work with me and let me get a test drive in before handing me off to the finance department. There I worked with Oleg, and he explained all the options I had. Even though the dealership was busy, I never felt that I was being overlooked or forgotten. This is my second time buying a Mazda from the Jim Ellis group, and Im sure it wont be my last.

Excellent experience! Straight forward team, no gimmicks or tricks. Entire process from start to finish was super easy (even completed the majority of documentation online ahead of time) and then they delivered my vehicle to my home, signed a few documents, and they handed over the keys. Ask for Mike Fresquez - he’s your guy!

Great experience with the service and parts team, the video from Peter (technician) was thorough and helpful, and the waiting area was comfortable.

OK, I really liked their new system where mechanic sends a video with the problems and talks through them. Very informative and creates a lot of context.

As soon as we stepped on the lot I felt welcome! Sam and Seth were very patient, informative, and responsive to my questions. I got the car I was looking for and am very happy with my purchase! Thanks guys!

The team was very efficient, kind, addressed what I needed as well as addressed mistakes from a previous service job! We also LOVED the video that was shared which showed the service that was done.

It was a great car buying experience. Very smooth and quick.I was helped by Sam (sales) and Lance (finance). They were very helpful, explaining and answering all my questions. Definitely recommend Jim Ellis dealership for car buying....

We scheduled an appointment with pick-up, valet service. We waited for an hour but nobody came, so my husband called Jim Ellis Mazda (Marietta) and the guy on the phone (the one in charge of the valet service) said that he didn’t have any reservations showing up. He didn’t even ask for our confirmation number! My husband asked him if he wanted it but he said no because no appointment was showing up on his end so he didn’t need it. The next appointment is in 16 days. Not professional at all! We received one confirmation email and 2 reminders. We could have understood that the reservations didn’t go through but would have appreciated a little bit of kindness and understanding!

See Ivan if you want a great deal, professional, hassle-free experience! Ivan is very nice, helpful, extremely professional, and knowledgeable salesman. He will go out of his way to ensure you are getting a great deal and take care of all the details. Bought 2 cars at Jim Ellis Marietta and will come back for my next car, without a doubt! This is a great dealership: no hassle, no pressure, friendly staff, they cater to the customer and make you feel right at home! Impressive! Thank you so much!

We had the BEST experience at Jim Ellis Mazda. Ivan was our salesperson. He was excellent! It was an easy, no pressure sale. We got the exact vehicle we wanted and we were in and out in 2 hours. Everyone we encountered at the dealership was friendly, not pushy, and helped to make our experience great. We’d highly recommend Jim Ellis Mazda in Marietta and would not hesitate to buy another car from them

Sam Mohammedi was great, we will be back next time we need a car.

I’ll give this place a one because it was nice to work with one of the sales managers there named Brunno.Unfortunately, it was Brunno’s day off the day I went to pick up the new 2021 CX-5 GTR. Mazda knew I had my own check to buy the car and was only there to pick the car up and trade in my old. Everything checked out…. But just before going into finance to sign papers the sales man says the sales manager needed to run our credit. RED FLAG. Why? I had my own bank and there was no reason to except maybe the dealership gets something out of it. I said “no” twice. The sales manager that day didn’t even have the courtesy to come out himself to explain. He instead made a salesman who wasn’t very knowledgeable of this try to explain which he couldn’t. I walked away from the deal. My banker did not hear of this so she called the dealership and spoke to a finance manager. The finance manager advise my banker she would talk to this sales manager and give me a call back personally. She did not. Says a lot of the dealership. They don’t really care. Hope they sold the new CX-5. I do believe things happen for a reason. I was just moments away from taking the vehicle home, but it didn’t work out. I wasn’t that desperate for that vehicle.. instead my family decided to go a way better route and order an EV. In the end.. it worked out for the best, but buyers beware of anyone trying to run your credit at a dealership when you already have your own payment plans.

As a person in sales I understand sales tactics and I respect it for the most part however its annoying to come in for simple oil change and walk out paying over $1000. Every time I visit it’s the same thing “we found a couple things” makes me want to look into trading back for my Toyota. I never had soo many extremely costly “problems” found with any other of my cars. The staff is polite so no worries there…. However I would be polite too if I needed you to trust me to take your bill from $100 to $1000 with a smile 🧐just a reminder To go somewhere else going forward

My service advisor Maron Smith did an outstanding job keeping me informed and explaining the work that needed to be done. He arranged for a loaner car as well. The customer waiting area is comfortable. So far the work done on my vehicle appears to have been well done. I was not happy that the Chamblee location closed and I had to drive to Marietta, but it turned out fine.

Jim Ellis Mazda of Marietta has been servicing my CX-5 since 2015 and I have never left disappointed. My car has +120k miles so I have a few things that need to be done, but Eddie has helped me prioritize the repairs so I can stay within budget and keep my car running safely. And a BIG thanks for squeezing me in yesterday morning!

Roosevelt was such a huge help and we truly enjoyed our experience. I love my new car and am very thankful for all of the staff at this dealership who were kind and welcoming. Great experience!!

Had an incredibly positive experience while purchasing a car. Hilton and Rick were fantastic in helping us the right vehicle.

I completely enjoyed my experience at Jim Ellis Mazda Marietta. This was my first experience with the team and everyone was an absolute pleasure including my advisor Maron while I waited to have my car serviced. I was made aware I had extra maintenance that needed to be done, a video was provided of my car and a thorough explanation was provided as to why. Since I would be at the dealership a little longer than expected, they offered a car service to the battery or anywhere in close proximity. My work was completed at the exact time I was told and I was able to pay online through a link sent to my phone. GREAT experience!! I wish I could remember everyones name.

Disorganized place. Highly unprofessional managers with anger issues. Went to test drive a CX-5 and was assigned a sales person by the lady at the front desk. Sales person was great. Test drive went well. We were getting ready to sit down and discuss price when another sales person comes and grabs the key to the car saying he has a client wanting to test drive it also! Highly unusual to try and sell the car at the same time to 2 customers, don’t you think? So I am thinking this is a sales tactic, to pressure me into buying. We liked the car and were going to make a cash offer anyway so I wasn’t worried. Asked our sales guy to give us his best price so he went to talk to his manager and that’s when things got more weird. He came back saying the car is already sold to another buyer who has accepted the price at $300 less than list price. But he will sell it to us if we pay more. Again, very unusual. Like they were trying to start a bidding war or something. Anyway, when I asked questions about this “other buyer” the story wasn’t adding up. They had not driven the car, they were not at the store but yet, the car was “sold” to them. Not only that, upon overhearing my concern and comments, the manager Mr. Chris Chandler (I got his name from their website) comes at us out of nowhere and is very angry. He was furious that we did not trust their story and basically told us that he will not be selling us the car and that we can take our business elsewhere!! All because we were not ok with the highly unusual turn of events and were questioning the loopholes in their process? At this point even the sales guy was flabbergasted and wasn’t sure what was going on. We walked away from that place very frustrated. Only to get a call back from the sales guy the next day saying the “other buyer” backed out at the last minute and the car was still available. 😂 He was very apologetic for the previous evening’s events and offered me an additional discount. But no thanks! I am not giving my money to this unprofessional and disorganized place that mistreats their customers. I will find my car elsewhere. They need to look into some basic training for their managers on how to treat their customers. It’s because of experiences like these that people hate going to car dealerships.

Jim Ellis Mazda helped my car buying experience tremendously. The people who work there are friendly and hospitable. Appreciate their willingness to accommodate in any way they can. A special thank you to Rick Brown, his knowledge and expertise in cars is impressive. I love my new car!

Best car-buying experience Ive ever had! Rhyan was incredibly helpful and knowledgeable about the vehicles I wanted to view. Once I picked a vehicle to purchase, the sales process was easy and fair. The finance process w/ Hannah was extremely easy as well; she was even able to beat the low rate I pre-qualified for! I highly recommend buying your next Mazda at Jim Ellis Mazda Marietta.

The valet service is terrible. There is no communication. Customers should be told if the driver is running late when picking up or dropping off the car. If we are not there in person we must not matter. It does not take long to just send a text update instead we’re having to call to ask what is going on and where the driver is. If you guys do not have enough staff for this service then the service should not be available.

Im a happy puppy! After researching dealers/cars/brands online I decided on a 21 Mazda CX-5 from here. Mailed them, told them exactly what I wanted and asked for an out-the door, bottom-line all fees price. Thats when I found out the entry CX-5s were selling before they even hit the dealer. Got a very good price on the Touring in the color I wanted, drove up on the weekend to pick her up. Ivan was my sales rep and I must commend him for his thoroughness in explaining all the features, his honesty about price, and his overall courtesy and professionalism from start to finish!

Came in today to get an oil change and tire rotation. Made an appointment at 3:30 and was not given an ETA upon arrival. After 2 hours had passed I went to check on my car and was told I was already told the ETA and that their computer system was down ( I was not) and told it would be another 40 minutes by the condescending service manager playing on his phone.This was my first and last time here. Im driving further back out to the Roswell location who has a great track record of getting me in and out under an hour.

Ive been a Jim Ellis customer for over 10 years. It started with getting my Millenia serviced. I enjoyed their team so much, I purchased two cars from them over the years. The new location and building is awesome.

Maron Smith kept me informed of every recommendation and its price for my car before I made decisions. The video footage of what was needed was a critical part of me feeling 100% secure. Maron is professional and I will ask for him to manage my cars maintenance from now on.

The technicians was actually the first one to greet me publicly.The lounge area was nice and the staff was nice. This is my first time here since the Peachtree Industrial location is permanently close. The only thing I would comment (which is why only 3 star) was cleaning the interior of my car, which was not done, surprisingly. They washed the outside of the car, but the window wasnt completely clean, and looks like inside was not vacuumed at all. This is really surprising and I miss that from Peachtrees location.

Sales people, Jarod and Rick, were polite, not pushy, knowledgeable. The lady who handled financing was also pleasant. So far my wife and I are very pleased with the vehicle.

From start to finish the experience was enjoyable. Representatives were knowledgeable and accommodating. And, we got an exceptional vehicle.

Love my new car. Sales person was respectful and offered options and choices between used and new cars. Even though financing process is a pain, it went fairly quickly, relatively speaking. This is my second Mazda so I was pretty familiar with the product.

I just want to say the service I received was really amazing. First the service department did everything they could possibly do to service my vehicle. My current vehicle was a 2015 X5. It was going to cost a lot to complete the repairs but instead of fixing the car the manager offered me the payout on my vehicle and I was able to purchase a new 2021 Mazda 3 beautiful 0% financing. My new vehicle is amazing!!!Very happy with my new purchase. Thanks to everyone at Mazda : the Agency Manager, Manager of Service, Finance Manager and of course my sales person Mike. Teri

Hilton was the greatest salesperson. He’s very knowledgeable and strives for customer satisfaction. He’s my go to guy for any of my car needs

I came to Jim Ellis looking to test drive and compare to other models to see what I liked the most. I’ve never been a fan of car dealerships because usually the salesmen are pushy and aggressive but this lot is a breath of fresh air. I ended up going with a different car but my experience here was the best I’ve had at a dealership. Zach Miller-Batson was my salesman and he was amazing - super laid back, helpful, never once was pushy and was a pleasure to work with. We also met with Brunno Nakamura the sales manager and he too was excellent and was helpful and never pushy either. If I choose to go with a Mazda on my next car, this is the lot I will definitely buy from.

Excellent service. Hilton Young was a pleasure to work with. Highly recommend!

I was able to get a loaner car with no issue. I brought the car back because I thought I heard a noise and they checked it out with no issues they even did a light inspection. I will be back.

Great service. Very kind Crew. I love the waiting area.

Very pleased with the outcome. Took longer than expected and it was expensive, but actually came out to be a little cheaper than what I was originally quoted. Great customer service and my car is running better than it has in some time.

Visited the parts department on a Saturday and they had the ordered part as promised. Came well boxed with no damage. Body Part. Parts person quickly got our part and we were on our way. Also, lowest price on the net when comparison pricing.

I thoroughly enjoyed working with Mike Fresquez with the purchase of my new 21 Mazda it was a pleasant experience. I had some time issues on my end but we stayed in constant communication and his patience was exceptional.Thank you Mike

I recently purchased a Mazda CX-5 from Jim Ellis Mazda of Marietta. My salesman, Hilton Young, was so pleasant to work with and helped me pick out the car I wanted at an excellent price. If you want a Mazda, look up Hilton. Hell treat you right.Ron Albea(MorphMe21 YouTube channel)

From start to finish, we had a great experience with trading in and getting a new vehicle. Rhyan, Bruno, and Hannah were all a pleasure to deal with. Thanks again !

I came for an oil change, bulb change, and tire rotation . Left having to get a wheel bearing.. cost me almost $900 .!!! Not only was I early for my appointment, I waited nearly 4 hours to get my car back, after being told it was only going to take two hours or service via email and the wheel bearing only a few extra minutes of service. I pid the fee with no argument just questions about a break down of the bill. I had to pick my daughter up from school but could not pick her up on time, leaving her to sit outside of the school until I arrived. Oh and by the way, I was not compensated in any way except a $50 off coupon that they award ALL Customers .6 months ago I came TO THIS SAME LOCATION for an oil leak evaluation. They claim they couldn’t find the oil leak and wanted to charge me $400 for cleaning my engine and told me I can come back after driving so many mile so they can determine the problem. THAT WAS DEFINITELY A JOKE!! I had to go back and forth with management as to why I got charged $400 for a and engine clean and no problem was solved. I had to force them to keep my car until they found the leak; miraculously that same day they did. But told me I had to drive 1,000 miles BEOFRE they could determine!! YEAH RIGHT!!I didn’t complain about my first experience aforementioned above but being this is my second I’m UPSET AND DISAPPOINTED!!The only thing I have nice to say is their Customer service is great. Throughout my frustration Eddie Goins remained professional. I say this to say - The only reason why they get two stars for his efforts,, and du diligence for Mazda. Thank Eddie because otherwise it would be NO STARS FOR ME!!!

This is my 2nd experience with a Mazda dealership under the Jim Ellis umbrella and they have both been excellent experiences. I recently totalled my car and needed a replacement as quickly as possible. Even knowing this, my sales rep (Brunno Nakamura) never pushed anything on me. He showed what I asked to see and didnt try to upsell me out of my price range. What really stands out was his willingness to pick me up from my apartment for test drives and to shuttle me to the dealership when I was ready to buy. The financial specialist, Hannah Parker, was thorough and concise when it came time to put pen to paper ensuring everything was covered and giving me plenty of time to ask any questions I had (there were none).Jim Ellis is the reason I am, for the foreseeable future, a loyal Mazda customer.

Its a wonderful dealership and ask for Zach. Hes such a knowledgeable salesman and such a pleasure to work with.

Poltiness, service and value, keep doing what your are doing.

I cant say enough!! from Claudia B who helped book and assist with payment to Eddie G who treated my baby (Mazda CX-5 2017) like it was his own!! They were upfront with nothing extra added. You will get what needs to be done up front in writing before the work is done. Loaner car was awesome. I do recommend that you download the MY MAZDA app for any additional coupons they offer! It saved e about $50!

During this last visit I was charged for an issue with the screen, even after I was told it was covered under warranty. After that was taken care of, I got home to realized my replacement screen had been replaced incorrectly and I had to make another visit the next day. This was not the first time I have experienced a quality issues while getting my car serviced at this location. During a previous visit my engine air filter was left out and the encasing was left open. That day I also had to return to the service department, very inconvenient. The staff there is always kind and has always made things right. That is what has kept me going back but there seems to be no quality control and it’s been too much of an inconvenience for me lately. From having to wait extremely long previously to having minor issues prompting for a second trip. Needless to say I definitely do not recommend the Jim Ellis service department in Marietta.

Jim Ellis Mazda of Marietta is the only place I will take my care for service. They are top notch! Excellent facility.

Experience was awesome! Very courteous, professional and quick. Just like the sales side

I spoke with Doug, the Service manager, told him want I wanted done to my car, it was quite an extensive list, but he got everything ordered and we set up an appointment, on a Saturday, which is the only day I could come in. Their top notch mechanics did a thorough inspection and found Major issues that were crucial and needed to be done. I not talking about windshield wipers either. My car just turned over to 100,000 miles, so they gave me a list of of items that would cause Major headaches, if not taken care of immediately. I thought it over and decided to let the professionals do what they do best. Best decision I could have made. I bought the 2014 Mazda 3 S Grand Touring hatchback with the 2.5 liter engine from the same dealership with a little less than 72,000 miles. It was originally sold from Jim Ellis Mazda when it was brand new. 1 owner had the car. Everything was in tip top shape on the day of purchase, but general maintenance was needed with the miles I had been putting on the car. They found things that were needing done, that I had no idea about. The car now drives and handles like it never did before. Its like driving on rails. I having to re learn how to drive my car, because it literally drives like a new car, no more over or under steer. They didnt try to sell me anything that I didnt need. I never took my past cars to have work done at the dealerships where I bought the cars, well that has changed from here on out. When more maintenance is needed on my investment, I wont hesitate to give Doug a call. He went above and beyond any service manager I have ever known. He kept updating me on the process continuously throughout the day, they even offered to drive me somewhere twice, if I wanted to go and get something to eat. I think the best part of my experience at the dealership was that each and every employee gave to me their time when I had a question. They literally stopped want they were doing to answer my questions with proven facts, not I think so responses. Just remember these guys are professionals. I was thoroughly impressed with how great of a job they all did and how they managed to get all the work I needed done in one day. Simply amazing!!!

Maron has always been above and beyond. He sends videos with clear and honest feedbacks with no hidden fees. He has even worked on his off day so I could get my car back sooner. I hope he gets a bonus for his exceptional service he provides every time. Maron Smith and the crew at Jim Ellis Mazda, thank you for taking car of my car.

Roosevelt was my car salesman. He was very nice and patient. He was very knowledgeable and answered all my questions promptly. I have to say it was as pleasant a buying experience could be.

Rhyan Johnson was our sales consultant at Jim Ellis Mazda. He was extremely professional & knowledgeable, but also just so genuine, honest, & down-to-earth. He actually made buying a new vehicle a pleasant experience! Definitely, you should ask for Rhyan if you are in the market for a new Mazda!

They made the purchase experience extremely easy. Great price and great service from Mike Fresquez and the sales team. The new showroom is beautiful.

Please don’t buy a Mazda!This dealer has some amazing sales people but unfortunately it seems they are just like every other dealer. This is the third Mazda we’ve had and our last. I’ve had the Mazda 3 for not even 2 years and all of a sudden my fuel injectors are leaking- actually only 2 are but they invoiced me for 4 without explaining why until I asked for a breakdown of cost. It’s incredibly disappointing that despite loyalty to the brand, a faulty part that they even admitted was not common, isn’t being covered by my power train warranty. $1600+ taxes and shop fees to replace 4 injectors on a not even 2 year vehicle is extremely disappointing. Unfortunately it seems the customer service and family atmosphere ends when you sign and drive out the lot.Please save your money!

Ron Worked us in for a weekend service to ensure my daughter could return safely to University today (Sunday) the Peachtree Industrial Mazda Jim Ellis could not see us until August 5th. Exceptional customer service and role model behavior for an enablement function. Also, shared the general manager that a loyal Jim Ellis customer was saved from a “jiffy lube” experience - Ron polished the Jim Ellis brand and good revenue for your organization. Special thanks. The Dawson’s

Great experience. Felt appreciated as their customer.

I cannot speak highly enough about my experience with this dealership. Chris Chandler, Roosevelt Standifer, and Todd Allen were so professional and helpful during the whole process of purchasing my MX-5. I prefer to negotiate through e-mail and everyone was great to work with. They even delivered the MX-5 to my home. The entire experience was pretty smooth with no hard sells or pressures for extras. Overall, it was painless and Im glad I chose Jim Ellis Mazda. Thank you everyone.

I am writing this review after buying a car from Jim Ellis Mazda Marietta.I was beyond impressed with this dealership and people that work there. Friendly, professional and super nice.If you want a super helpful salesperson be sure to ask for Ivan. He is really good at what he does! He was very knowledgeable, personable and patient.Simply, his patience showed that he cared.I never felt pushed into purchasing a car and really trusted his expertise and advice. He was very considerate. He answered all my questions and was in no rush to move me through the process.In addition, finance manager Oleg, came through and made the purchase side very enjoyable. He was very helpful and professional.I felt no pressure to buy my car or an additional warranty for it neither from Ivan nor Oleg.At the same time they literally inform everything you need to know whether it’s about insurance or your car maintenance.Awesome experience.Thank you all so much for working so hard to provide your customers with such a positive attitude and making me the owner of my new beautiful car.

We had a great experience purchasing our Mazda3. We had made an appointment and they had the car waiting for us. The staff was super. It was an extremely smooth experience with no pressure.

Met me at the door. Listened to my concerns and did the service I asked for. Comfortable workspace to wait in.

Great service, great people, and great cars! I purchased my new CX-5 from here and everybody who helped me was so nice. Very happy with my purchase!

Jim Ellis did a good job addressing the maintenance and repair issues I requested. We used the pickup service, which made the whole experience way more efficient since we didnt have to sit around the dealership all day. The shop labor rate seems reasonable. The service advisor was very communicative.They did recommend a few maintenance procedures (MAF sensor cleaning and intake valve cleaning) that are outside Mazdas standard maintenance plan that probably arent necessary for our 30,000 mile engine (from my experience as an amateur mechanic). I declined both services, but someone who doesnt know much about cars might end up overspending in this situation. If there isnt an error code, do your research before purchasing anything extra.

My purchasing experience at Jim Ellis Mazda went very smooth. Ivan, my sales rep was professional, helpful, and knowledgeable about the Mazda 3-4 door sedan I purchased. I love my car and I look forward to my relationship with this dealership and service dept.

It was a good buying expereience all around.

To be honest, I ended up at Jim Ellis Mazda Marietta after another Mazda dealership in the Metro Atlanta area left a sour taste in my mouth. My wife graciously received a Mazda 3 on her sixteenth birthday from her parents 10 years ago. It was time for an upgrade and so we had been on the hunt for a CX-9. Luckily, we found her dream car at Jim Ellis. And I have to say, Mike Fresquez is an absolute legend. He told us he has been at Jim Ellis Mazda for 16 years and it shows. He was all class and he did absolutely everything in his power to get us an unbelievable deal on a new CX-9. His communication, hospitality, knowledge of product, and general care for us the customers was unmatched. It will be hard to have a better car buying experience. Thank you Mike for what you have done for our family!

Took my sons Mazda in for oil change and 4 new tires. Everyone in the service department was helpful, nice and experienced. I was there at 7:30a and the car was finished at 10:30a. Great experience!!

Brian, technician in the service department, went above and beyond to make sure I would not be without a vehicle as my a.c. was being diagnosed. As often happens, as soon as I pulled into the service shop my a.c. was working fine, because of this I had 2 options, leave my car with them for a few days or keep drying it and try to record the issue somehow. I started back to work this week (crazy school bus driver lady) so unfortunately being without a car was not an option, but running the risk of my a.c. going out when its 95⁰+ outside and getting off of 115⁰ buses into an even hotter car sounded terrible. Brian let me take up his time trying to get my car to mess up again. After 40 minutes the faintest noise started and Brian leaped over tool boxes, oil receptacles and lifts to get back to me to hear the noise. Within seconds it was fully messing up and struggling to blow air. I returned to the lobby and within 45 minutes everything was fixed and taken care of and I was on my way getting blasted with ice cold air. Thank you to Ron the service advisor and again to Brian for the thorough service.

Super helpful and very nice people! Bilal was awesome, too!

No pressure here. Just what YOU need. Read the reviews on the vehicles and then pick your color and other details based on your preferences. There is something for everyone.

Been here for 20 minutes and no one has approached me yet to see what can they do for me. Pretty unusual for a dealer not to approach potential customers.

Mike Fresquez was a great salesman. He was easy to work with, very informative and a no pressure attitude that put us at ease. He also seemed very trusting and a man of integrity. Give him an Attaboy for us.

This dealer is very shady. Was in the process of buying a CX-30 and they told me the system was down and they couldn’t take my payment for the car that day, but then sold the car to another person that same day. Later received a call saying the car had sold and that I needed to just pick another one. Overall bad experience and very shady work.

Jerod was very thorough, made sure all of our questions and concerns were addressed, and also explained how to use the tech in our CX5. We upgraded from a car that was very basic by comparison, so we really appreciated that.

Brunno, my sales associate, was an absolute pleasure to work with. I could not have asked for a better car buying experience. I purchased a used vehicle and there’s no doubt that I made the best decision by choosing to shop with the Jim Ellis family. Thank you so much!!!

I had an excellent car buying experience. Roosevelt found the car I wanted (Mazda 3 2.5 Turbo premium, soul red) and we negotiated a fair price. Very good service and follow-up. Thank you!

Ivan was super helpful as my salesman. I came to the dealership with a car in mind and he helped me find one that fit my needs (and wants). He was very informative about the vehicles and made sure I was set up before I left the dealership. Highly recommend him for all sales!

Disappointed to say the least. If you’re expecting to negotiate prices, go elsewhere. Sales team was extremely condescending when I counter offered the sticker price, even though my intention was to offer on the low end and see where they could meet me, which is literally what everyone does when purchasing a vehicle. If you’re wondering, their only “compromise” was waiving the $700 dealer fee. (Yes, $700) and not decreasing the vehicle price by a single dollar, because their vehicles are a “fair price.” Every dealer says that, by the way.I proceeded to show them that I had the same vehicle on hold at CarMax, but it had 15k less mileage, was a more desirable color, and was the same price. The manager argued “at CarMax, you can’t negotiate.” To that I said: “Well apparently I can’t negotiate here either.”I walked out. 5 minutes later, I got a call from the director of pre-owned vehicles, who offered me some additional incentive (which was nice) but still not enough to remove the sour taste in my mouth. I am happy to not reach an agreement, but when it comes at the expense of degrading my wife and I, it is a sure way to earn a 1 star review.Would not recommend.

I was treated very nicely at this dealership, and was able to agree upon a deal very quickly. All parts of the process we seamless and enjoyable, as it should be when purchasing a brand new car. Thanks to Ivan and Hannah for their help.

Recently I bought my Mazda from this dealership. The moment I walked in I was pleasantly surprised with the care they give the customers. Before I entered they made sure my temperature was normal, which made me feel very safe. Mike met me and took me for a test drive. He was very professional and thoroughly explained about the car we were about to test including a brief history of Mazda. He was unlike any other car salesman. Not one bit pushy and I felt I could trust his advise. He answered all my questions.When I left there I told him I would get back to him after testing a few other models and brands. During that interim period unlike others, he never hounded us with emails inquiring after our decision.We have always been Toyota customers. But I have to say the care and service they rendered supersedes any care we got from Toyota. I do not regret one bit for choosing Mazda. And I highly recommend this dealership because their care is exemplary!!

Excellent scheduled service and administration done by all team members in the Service Department.

This is my first Mazda, and the experience at Jim Ellis from purchase to its first service the other day has been fantastic.

I called for a price for installation of some accessories on my mx-5. The guy on the phone, Eddie, listened to what I wanted and quoted a very reasonable price. I dropped the car off the night before, and it was ready when promised, and the installation was perfect. I will definitely be back to this dealership for all routine maintenance for my Mazda!

SUPERB!! I recently used their valet service for my car’s oil change. A tech came and picked up my car at my home and took it to the dealership for service. Doug sent me a link with a video detailing what my car needed. He then called me & provided his recommendations. I was able to pay over the phone & the valet tech delivered my vehicle to my home. Then even washed & cleaned my car!!! I definitely recommend having your Mazda, or any vehicle for that matter, serviced by Jim Ellis Mazda. 😁