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CVS
1175 W Lathrop Rd, Manteca, CA 95336, United States
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CVS
Comments
Ne
Review №1

My husband and I started using the services at this pharmacy about six months ago, and it has been a terrible ride from the start. Some of the workers are not familiar with how medical billing works. Weve had multiple issues with the staff getting my husbands billing incorrect.The pharmacy staff is VERY rude. My husband is a senior citizen who is not very technology savvy, so he may not understand some of the reasons why CVS conducts their business as they do, and most times requests an explanation to help him understand. There are zero pharmacy employees with patience at this CVS location. They treat my husband like hes a second-class citizen. Every pharmacy staff member that he and I have encountered has been uncivil. There are no pharmacy employees at this location who display empathy, patience, or traits of exemplary customer service. The staff is ill-mannered, discourteous, harsh, obnoxious, ignorant to senior citizens, and the level of attention-to-detail that they may require, unpleasant, and highly offensive. If this were a member of their families, Im sure the level of disrespectful treatment that is personified to the tenth power toward my husband would be unacceptable to them and their family members. They are untrustworthy because their attitudes are so egregious that we dont feel safe picking up authentic prescriptions from this location anymore.Previously, my husband told me that a pharmacy employee at this CVS pharmacy hung up the phone in his face, but tonight, I was a witness to it when my husband called CVS to inquire about why his medications are still on auto-refill when he has been repeatedly asking, as I did, to be removed from the auto-generated medication refills service. I spoke to a pharmacy employee in person and requested that he gets removed from the auto-generated medication list. During that time, I was told that he would be removed. This was over a month ago. Tonight, after my husband spoke to the CVS pharmacist who argued and yelled at him, my husband requested to speak to a pharmacy manager. The pharmacist immediately hung up the phone in his face. Right away, he tried to call back after having the phone hung up in his face by a CVS pharmacist, but someone picked up the phone at the pharmacy then hung it up again because they knew it was my husband calling back. He continued trying to call the pharmacy back but no one answered.So, these are the types of pharmacy employees that CVS hires to service the community? Maybe they talk to their fathers and uncles, and grandfathers that way, but in my world, this kind of behavior is unacceptable and rude, and will not be tolerated by my husband or me. We refuse to be bullied or accept the continued customer service abuse radiated by CVS pharmacy employees. From our experiences at this location, the CVS pharmacy employees lack customer relations and humanity skills and are clearly not fit to serve the community. I will be filing a formal complaint with the CVS Corporate office as soon as possible

Ca
Review №2

Fast and friendly. I fill my prescriptions here. Always notified when I have RX ready. Send text to me. Lots of savings with the new Care program. Great prices for CVS Brand.

Ma
Review №3

This CVS closed a half hour before their normal hours and wasted my time - not a great experience for a father with a sick daughter needing to pick up some meds. I’d give zero stars if possible

Fe
Review №4

Came one night and they had already closed the store! Even though online they were still open for another 30 min.I came the next day to get the items I needed and to redeem some coupons I had. THE EMPLOYEES KEEP ITEMS IN THE BACK FOR THEMSELVES! Ive noticed this on two occasions now, where the employee puts in the code to the door, goes to the back and comes out with items for themselves then go and check out.Not to mention the yellow tags are rarely on the sale items.Dont waste your time here.

Se
Review №5

Long wait times. Very disappointed.

Ra
Review №6

They always close early. Sometimes 15 minutes, sometimes 20 minutes. Tonight the closed 30 minutes early. Had to go across town for what I needed.

ED
Review №7

Not crowded,self check out.friendly helpful cashier with information how to download app.to get your dollars earned sraight to card.

Vi
Review №8

Clean store. Short lines and okay prices.

Jo
Review №9

Always kindness and clean.

DD
Review №10

The store has the usual items most CVS stores carry. The customer service is okay. It can be a little slow.

De
Review №11

This is the worst pharmacy, hands down. Went to talk to the Pharmacist about her pharmacy limiting me to two doses of a medication in 30 days when the doctor wrote the prescription for 20 (twenty) doses. The Pharmacist gave me every excuse. It is the insurance company. When I didnt accept that answer then she said. Its the system. I told her no it is your staff being incompetent and not being able to read. Three days later they got it right for a change and I got the correct amount of medication that the prescription was written for. Run dont walk to a different Pharmacy. They dont care just give you excuse after excuse!

Ti
Review №12

Used to be great but the last few years they have been very under staffed. I have never waited less than 30 minutes in any line at this store. Im switching to Walgreens.

J
Review №13

Pharmacy staff can use some work, but other employees and location are great.

Mi
Review №14

Store closed 11 minutes before closing time. Im shopping at Walgreens now.

Am
Review №15

Love coming to this cvs, friendly employee, helpful and best customer service love it 😊

He
Review №16

Good service..

Mi
Review №17

This pharmacy is a joke.how this place is allowed to operate i will never understand.forced to use this place because of medical benefits from work.after meeting the lady who runs the place i know why they have such issues.dont use this pharmacy.

ly
Review №18

Friendly employees, clean store and lots of merchandise

sp
Review №19

LOVE this C.V.S. and its employees!!!

Information
5 Photos
19 Comments
3.6 Rating
  • Address:1175 W Lathrop Rd, Manteca, CA 95336, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/1175+West+Lathrop+Road-Manteca-CA-95336/storeid=5403?WT.mc_id=LS_GOOGLE_FS_5403
  • Phone:+1 209-825-4685
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Online care:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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