Had the most wonderful customer experience because of Jason. He is so personable, friendly, and most importantly knowledgeable in his field of paint selection and options. After purchasing all my paint products, he also recommended and sold me some additional tools to make my painting project much easier. Customer service seems to be lacking in most places today but Jason is a shining example of how to do it right. Thanks Jason

Have worked with National Lumber for 14 years in their Commercial Division and they are a great company. Craig Morin is very responsive from the outside sales division always estimating projects for us and working with us for pricing and timely deliverables. Strongly recommend National Lumber for any rough framing, insulation, finish carpentry, door/frame/hardware, windows and Kitchen Cabinet needs!

To whom it may concern,I am sending a quick note to express my extreme thanks and praise to Jason, the paint guy at the Oakland Street location. I have been going back and forth for a month picking out paint and asking a wide variety of questions as we tackle painting 5 rooms in our house. Jason is extremely knowledgeable and professional as well as patient. I was very concerned about painting over a fire engine red wall in one of our bedrooms. He gave me tips on the best way to tackle the project and assured me the paint would cover the red wall with two coats. I was doubtful when I purchased the paint but as soon as the first coat was on I was a believer! As we painted the room, my daughter and I said several times, Jason was right!In a world where customer service is often taken for granted, I wanted to let the powers that be at National Lumber know that you have a great employee in Jason. I am looking for more rooms to paint because he made the project and process so easy. Jason deserves a raise!Thank you.

I want to share my message with you all. I’ve never been a big fan of National Lumber. Mainly because of employee customer service or lack there of.But when my favorite paint store, formerly called Bables was purchased by the above fore mentioned, I’d give them another shot. At first I wasn’t too impressed with the people or customer service from the front desk to the paint department.But as of late, people like Jason over at the Oakland street store have swung the “needle” to the more favorable side. I like when I call the store and someone answers, usually Jason not like the other store across town. If Bevin or Jason are at that store, You can bet the phone will be answered but if it’s the “other” guy there, no freakin way. EVER.But I have to props when I see them, working with Jason is one of the reasons I go to that particular store now. Friendly, fast, helpful and most importantly knows his paint and gets it right the 1st time…I apologize for the long review but wanted to get my point out.One more thing, who ever manages this particular store on Oakland street, keep Jason there, it’s good to see the same person over and over…you get a better feel when ur working with the same people over and over.Thank you

Great supplier for top quality building materials. Sales staff are knowledgeable and attentive to contractors needs. Delivery drivers are great and materials arrive with the appropriate equipment to place them where needed on the job site. Very happy with their service.

Moved into my house in 2015. Three years later, the kitchen sink was hanging by the plumbing, and I had to place a brace in to prevent it from falling through. The seal failed, the clamps were rusted and loose, and its a total fail.My neighbor also had the same issue after 2 years. Both house (new construction) had kitchen done by National lumber of Mansfield. When I called them (several times before I got a call back), they simply referred me to the sub they themselves hired for the granite and sink install, which was KB surface.I send an email to KB surface. No response. I send a message through their website. No response. I called, talked to a lady for 2 minutes and when she realized I was a customer issue, she placed me on hold for 10 minutes until I gave up. I called right back, and she decided to deal with me in a different way. She told me that she would get back to me to schedule a repair service, which I offered to pay for. I talked to plumbers who told me they would not touch that kind of jobs because of liabilities with granite breaking, so Im just happy to have anyone come by.Its been weeks since that phone call, so I assume they will not bother.I really didn’t get the sense that National Lumber felt responsible in any ways for the failure in my kitchen, because they did not do the work themselves.So keep in mind that when you deal with National Lumber of Mansfield, if they happen to hire a mediocre sub-contractor that wont return your call, well, that’s just too bad.DL

Employees couldnt careless that I was there and waiting in line. Someone they knew came thru the door and they waited on him immediately. Waited 20 min and walked out. Went to ACE and was waited on with awesome customer service. Wont be back !

Nice commercials lousy company. It took 3 deliveries to get my one order after they forgot parts. Then wanted me to pick it up at a different store because thats where they delivered it. Then they wanted to charge me a delivery fee for something I already paid for. They when I complained they hung up on me. Very disappointed for a local store that should pride themselves on customer service. Would not recommend at all.

Good place to deliver nice people

Greg was great. I needed some deck boards cut and delivered and he drove them over on a Saturday and completely helped us out. He is a class act.

Nice, friendly and very efficient!

Always good product and good pricing. Also good communication on delivery

My husband and I are planning some home construction, and I called to ask a quick question about a product line they carry. It happened to be near closing time on a Saturday. Instead of the employee spending five minutes on the phone, staying a couple minutes late, and gaining a new customer, I was rudely cut off with no explanation and told to call back Monday. We will spend our remodeling dollars elsewhere with a place that appreciates our business.

Benjamin Moore Paints ! Great service

Good guys to deal with. Very knowledgeable and customer focused. Much better than the Big Box stores.

Helpful staff and the lumber I purchased was less expensive than Lowes and HD

Worst company to work at. I have done software contracts for them 5 times in the last 5 years and all times they screwed me in the end. Now they owe me a lot of money and refuse to pay giving really pathetic excuses. They will never care about others and their needs and their family and the trust and service they prove.Its funny how some of the people who gave 5 stars, did not leave any comment in words. Fake info obviously...

Nice not to have to go to Lowes or home depot get right in,ask questions and get the right answer.great place.

Avoid this place at any cost. Workers are very rude managements dont seem to have any control over this place.

Great service!! Quality products.

These are not good people... They just laid off their entire staff in NH right before Christmas. Bad business owners, bad people.

Compared to other lumber companies this is the worst website.Try to find four by eight sheetsof pressure-treated plywood

Worst customer service out of all national lumber stores, and Im no talking 1 bad salesperson, EVERYONE here treats you like dirt under their shoes.

Economic,especially excellent

Very good!