Was on the phone over an hour and a half with no answer. Drove 40 minutes one way to get an Rx that a text said was ready but when I got there the temp pharmacist from Target refused to fill my medication, even after insurance approved and a written order by my doctor. Will never go there again after being a customer over 10 years.

I wanted to get a booster vaccine, so I made an appointment through their website. The website allowed me to select the moderna booster and a flu shot using my BCBS insurance. I drove 30 minutes only to arrive and have the pharmacy manager rudely tell me I needed to go somewhere else to get the moderna booster. He also said my insurance doesn’t cover the flu shot, which I know is not true from my employer.If you don’t have a specific manufacturer available, don’t have it as an option on your website.

It’s comforting to know that a pharmacist is on duty 24 hrs. at the CVS on Madison. The pharmacist with whom I just spoke was professional and helpful.

Stopped in at 2am. The only lady that works there did not great us when we walked in and was Very rude and I mean VERY RUDE with me and my wife... I took the item I need and went to the cashie, waited for her to come to help us.... she approached us angry and talking aggressively (VERY RUDE) saying that theyre short staffed and customers dont use the self check out which I honestly didnt see... she also said its only 2 cutomers and some other things and I couldnt really understand, for that reason I said excuse me? And I tried to be nice and said I can use the self check out ...... she gave us a very mean look and shoke her head saying NO JUST COME OVER HERE...... I couldnt take it and walked outIf staff cant be nice with customers dont have them work there... ill never go back if people get treated like that.... if shes having a bad day dont bring all your anger on a customer whos just there to get a product in exchange for money ... customers deserve betterIf there a negative review I would rate it negative 5 in customer serviceTHIS IS NOT RIGHT

I would give a zero if possible. I was forced to use cvs because my insurance. Customer service was bad while transferring there and made me run around town for no reason. I was nice when my meds were late and when Id call to check in because they asked me to a lady hung up on me because I was confused as to what was going on.

I would of gave them a 0 Stars but dont give me that option, Worst staff in front, Bought a item a day ago on a debit card returned it due was the not going to work, never opened, the orange hair guy should of just given cash back, but instead just did a gift card without asking, Then the manager or whatever he is says oh well we cant do nothing, now that the transaction is done, then asked why we didnt want a gift card, wow dude non of your business worst place, they need new management to treat there customers better

I will never return to this pharmacy. WAY OVERPRICED! And the customer service was painfully slow. Waited behind this man in line for at least 10 minutes, for his one item. I understand that in customer service, you can only go as fast as the customer, but the cashier could have pointed out the self check out to me! I was tempted to leave everything I had picked out behind. Probably should have! Would have been half the cost elsewhere.

Reluctant to go and get tested I finally went in to get a rapid test before a flight. Theb to have the worst service I could imagine. Being physically ill I didnt catch the instructions she gave me bc she blasted then off and walked away from the mic isntantly. When asked to repeat she got an attitude like I was bothering her. do you want to help with the pandemic or not? If you hate you job that much find a new one. Are you promoting just ignoring the symptoms and service next time and taking the risk of infecting others Kayrn B??

Even though this CVS is always busy, I feel like the staff here are pretty efficient. I only wish the pharmacists and pharmacy techs would have clarified that when CVS advertises free delivery, they mean that they are going to send it out via USPS and it may take days to receive your meds. I feel like educating patients with the most accurate information really helps because it saves everybody time and you know what to do in order to get your med on time.

The worst customer service I have ever received at a pharmacy. I had to wait at least 30 minutes to ask about a prescription and another 15 to get called to get my prescription

My daughter did her COVID test here 2/3/2021, on 2/5/2021 she went to a clinic and got results the next day. 2 weeks later still nothing from CVS :( Couple weeks later, they called and something happened, lost or something.

I went in to get some photos taken for work today and Joyce who helped me was absolutely delightful. She helped me out on the phone when I called and right when I walked in she came up to me and said “were you the one who called?” And she had already gotten everything ready and cleaned the camera and everything. She rocks!

My friend was in a lot of pain and they told us to wait 30 minutes and so we did. And then we come back and they continue to be rude about what he was saying and continue to tell us that it would be another 20 minutes... would not recommend.

This pharmecy doesnt deserve even a star, they should be recieving an investigation. This pharmacy knows diabetic testing supplies are free if you have Medicare, because they deal with it on a daily basis. They are charging me and pocketing the money. The first time it happened; a lady told me Im only allowed to have one insurance plan, and she can only charge one insurance plan (that was over a year ago), so I left them at the counter. I have two insurance plans for a reason, Medicare doesnt cover insulin (another problem that I have with this store, insulin). I had to contact my insurance providers the other day to fix this situation, and they said Im good to go. I went to pick my prescription up today and they charged me again. They know the rules, so yes they are pocketing the money. They charge me the price from the other insurance company and than they bill Medicare (medicare covers diabetic testing supplies for free). The pharmacy needs to be investigated.

I had this pharmacy for awhile years ago due to my insurance and have always been appalled at the long wait times there compared with their competitor across the street. However, today when a doctor sent a prescription for my ill child there on accident things got truly crazy. My pharmacy called to request a transfer and was told they were too busy. So I show up in person having driven around with sick kids for an hour waiting at this point only to have the person working the window flip out. I mean, truly unprofessional and rude. I dont think I have ever had someone working behind a counter behave such a way in my life over a simple request. Avoid if possible.

Horrible customer service. Waited for 15 minutes on requesting no more reminder calls about prescriptions. They call constantly. Once to let you know that you cant pick your prescription up yet and another to let you know that your prescription is ready. And everyday after that until you pick your script up.

The worst cvs ever i seen!...this is the second night i meets Racism for the first night i shared with the manager bt turn deaf what told him I mean he ignored me how can you racism someone needed your help am talking specially the pharmacist women,s so please if you visit this place u gonna see what iam talking about go to Walmart or Walgreens they’re more welcome than.......CVS 👎👎👎

Thought we would give you guys a try when looking for items we couldnt find anywhere else. No luck with you either.

Friendly service

I absolutely LOVE this pharmacy! They recognize me, care and are very helpful 🙂

Bf needed meds for kidney stone post-op. Pharmacist refused to check for any discounts (which every other pharmacy has done) and then forced him to purchase both meds, despite both being perscribed as if needed and him saying we can only afford the cheaper one. We had to borrow money for the second, expensive medication he hasnt even used/needed and can no longer afford food for the week. Never going here again, even if it is past midnight and we have so few options.

Medication is not ready at the times you are told. This occurs on multiple occasions. The staff in the pharmacy can be very standoffish and rude. Shawn the pharmacist is especially rude and has horrible customer service skills. I recommend going to another pharmacy that actually cares about there customers time and experiences.

We attempted to go to the Drive thru for my prescriptions on Tuesday night at about 8:30 pm at the Mankato MN, Madison Avenue location, and pulled up to the window. There was a car at the other drive thru spot, but not ONE employee acknowledged that we were there, either by voice, or even a physical gesture. We counted at LEAST THREE EMPLOYEES standing there (one woman, two men), who after many minutes couldnt even give us the courtesy of acknowledging us! My husband yelled for their attention, but then we drove off in frustration. Terrible service, and have to say its been similar in the past, just not as bad. Its a pain for paperwork, but we are thinking of dropping CVS for another pharmacy.

This my pharmacy of choice very friendly staff who are never rude like some other places I use to do business with.. Give them a try and Im certain they will be your choice too..

Friendly staffs, although this location is so busy, the staffs will dedicate their time to help you which is really appreciated.

I have never been treated so poorly, my son was released from the ER and we went to get his meds filled. They told me to go wait in the parking lot, when we went through the drive through and said the drive through is a fire lane. Wait...a fire lane? There is no way a fire truck would fit, and I explained if someone pulled up behind me I would move. The Pharmacist, ran over to the window and told me you better move or Im giving your script back. It was midnight....and he yelled at me right in front of my son....worst Pharmacy ever!!

Friendliest staff of any CVS I have ever been too in any state in the U.S.

They were awesome until they decided to not accept ma

GREAT customer service at this pharmacy!!!!

One of the worst cvs branch.The guy will glasses doesn’t have any manner to talk with customer.I when there for a passport size pictures and he charged me double and even he didn’t took my online coupon.

Terrible. We got there and they told us to wait 20 minutes so we left and came back an hour later. Then we had to wait another half an hour for them to fill it. Then it took 10 more minutes for the pharmacist to tell us about the medication.

Slowest pharmacy I have ever dealt with for prescriptions. And, they make a mistake every visit.

Great pharmacy!