I came in because my key fob had stopped working and I wanted to know if they could fix it, and as a side thing, I wanted them to replace the bulb in the interior light which had stopped working. They were unable to fix the fob and told me that I needed to go to Subaru to get them to fix it. They charged me $198 for doing this. $198?!?!?! They told me that the interior light had some electrical work that needed to be done in order to fix it and that explained half of the $198. If they had asked me if I wanted the interior light fixed for $99, I would have said no. So ... What was the other $100 for? That was for them to tell me that they could not repair the fob. Huh? No. We cant fix your fob, but you should pay us $100 for telling you that we cannot fix your fob. Yeah, you knew the fob was broken when you brought it in, and we agree that it is broken, so pay us $100.

Vehicle would not start and had a message IKey system failure on the main console when I tried to power it up. Was told by Briggs that they would need the vehicle to see if warranty would cover the repairs. They then said they would not know if the warranty would cover the repairs until they replaced a part. Josh told me it was not covered under warranty, he said he had called the dealer number to verify. He would not provide me with the number he called but said it was insured by Assurant. I contacted assurant and found out they did not have a warranty for me. I did a conference call and got them on the phone with Josh and found out that he never checked my vin with them to see if I even had a warranty let alone if it would cover the repairs.Still waiting to hear back from a service manager on resolution, but unhappy about being lied to and mislead. I feel as if the warranty possibility was used as a way to trap me into being stuck with a bill I had expected to be covered under warranty.

Staff was friendly and helpful with my vehicle. The turnover was also fast for them to look at my vehicle.

I hope that other customers will disagree with my review but I feel I need to share my experience and why I would not recommend Briggs Nissan Service for future service work. We had a very distasteful experience. Took truck 3 hours from our hometown to get warranty work done and when they first looked at truck for check engine light problem they immediately ran out to tell us of a tire/alignment problem which we were addressing elsewhere and was not the reason we brought the truck to Briggs Nissan. I asked them what the diagnostic code said and they said just a minute we have to look. Really?!? That’s why I brought it in!!! Then TJ said many things that day that were incorrect .... “it would be a 3/4 days worth of work for fix”....Over a week later it was a 70 minute job!! “We could have a loaner car when our truck was being fixed”... we got no loaner car offered to us and had to use the shuttle. (The lady driver was lovely and maybe helped some of his troubles given to us). I was told part would try to be overnighted ... this was Monday that it was supposed to be ordered and I finally heard something from them on Thursday saying something about it being back ordered and now a new special title was placed on the part or service so now it would be ordered overnight. Bottom line I heard a lot about a part being shipped overnight and it took over a week to get the part. I called the shop on Saturday and was told it now was to ship on Sunday. I called shop Monday morning (a week now after this all started) to see status and they said part shipped that morning and would arrive Tuesday before or around 5pm. Tuesday they called at 1030-11am and said part had arrived! Had they better communicated or tracked the part or considered better when their delivery service typically arrives each day, I could have driven to Manhattan Tuesday morning to be there and ready for 1 hr fix job!!! When I asked why he said he thought my service work was almost a full days work a week ago but it’s not now....... he said he thought it was a full fix of the turbo (ie: seems he who was ordering the part didn’t know what was wrong with my truck). Sooo this makes me think parts were not ordered on the first Monday when it got diagnosed and said they would be ordered that day. I drove 6 hrs round trip both trips to have them service our truck for this simple fix! I also told many people at Briggs and our service tech guy many times of the time and distance I had to drive to have my truck fixed in Manhattan and I told them I had to leave the state on Tuesday!!!!! Both of these they cared absolutely nothing about!!! They jerked us around and didn’t give any care to working with us better to help fix our truck and by our deadline before needing to leave the state. Had I know this is how it was going to go a week sooner, we would have taken our truck to the certified Nissan mechanic shop in Garden City Kansas to have the work done. When I called Garden City last minute to see if they could do the work instead for us, they were super friendly and empathetic to us. Something I didn’t get from the guy I worked with at Briggs Nissan. I also didn’t receive welcoming attitudes especially the last day we arrived to have the truck fixed. upon arriving back to the shop by the shuttle, I happened to be on an important phone call so I walked away from the service tech guy so I could finish the call but he preceded to follow and interrupt my call to give me my service paperwork which I found to be quite rude and distracting to my call. I will definitely go out of my way to find service for my truck in the future if I find myself in the area again with truck problems. Sorry Briggs, I do like giving good reviews but I just couldn’t find it possible this time.