Their billing system & their customer service are absolutely AWFUL. They have Level II billing specialists and Senior Billing Specialists who cant even properly generate a statement that accurately reflects your account. They couldnt find where a payment that was taken from my checking account (which was not authorized, by the way) was applied in their system. I highly recommend you go elsewhere for your CPAP needs if you dont want to wonder if youre being properly charged or have to chase them around for information.

I would rate -5 if it was an option. Equipment was delivered without prior authorization from my insurance company in March. I paid out of pocket $$ that were not patient responsibility. 5 months later, Im STILL trying to get Apria to straighten it out. RUN, do not walk away from Apria.

Manchester office is fantastic! I was having an issue with my Cpap machine and called. I got a call back from a therapist who thoroughly understood what I was talking about! And even better, the next day I had a replacement machine delivered to me—awesome service! I too have dealt with “Corp” office and I was not impressed, but the Manchester NH office went above and beyond without making me feel like I was a problem. I highly recommend this office!

Worst I have ever come across

Based on my prior poor experiences with the centralized Apria business, I never thought Id now be giving them a 5 star review - but I have to say that I was very impressed recently with their local office (Manchester NH) when I needed to replace my current BiPap machine. My Apria representative, Lisa, really worked hard to help me cut through all the paperwork and insurance issues. She did a great job, and could not have been more pleasant to work with - what a nice surprise!

Picked up machine in Feb 2018 and never got email for bills. Phone calls came and the bill was payed. Told I would only have 10 payments until I own machine. Switched insurance at beginning of 2019 and Apria started charging all over again. I have asked for help from them so I can understand the new charges but no one can help. People on phone barely speak English so they are no help. Still getting calls asking for payment but no one can explain why. Company is not transparent in billing. I do not know why DRs deal with them.

I wish i could rate them lower. problem ( # 1 ) Scheduling for service maintenance. they keep you waiting all day with no call to indicate when they will get there, even when they say they will call. (2) This time I called to make sure they were coming. They said the tech had me scheduled for today. Oddly enough 15 minutes later someone shows up (the exact amount of time form their office to my house). When hes shows up (Driving an Benz) he knew nothing about the regulator that I complained about, and the said they would bring it with them. I asked a simple question about how long it should take ti fill a tank, and he said just a few minutes. After he went outside and called somewhere, he came back and said it takes a couple of hours. Then to top it off he didnt even know how to get the replacement regulator, he asked me if I knew the number. I wish I had other options.

Had a power outage and needed help with O2 for my Dad. Apria responded very, very quickly. Their field guys are professional, efficient, and most helpful. The few times we have stopped in the office the people there have always been pleasant and helpful, too.

Another typical Healthcare Company that puts the money before the customer. Offered to pay for medical supplies as I could not cover my upfront-deductible this time. Instead of discussing options, the operator told me The system could not process the order without the paymentWhen I asked about options, I was told Well when you have the money, let us knowWould HIGHLY RECOMMEND going elsewhere!!!!!

One of the worst companies I’ve ever dealt with. Had to call almost monthly as the billing would be different every month (for the same cpap machine) When I finally grew tired of dealing with them and told them to come get the machine, they sent me a final bill (for the entire cost of the machine)I called to dispute and explain I wanted to return the machine, they were no help. After 30 days they sent me to a collection agency. Now I’ll pay the collection agency and hope these scumbags don’t hurt my credit score.

I agree the Lisa that sets you up with the equipment. Very rude individual, not someone that should be working with the public. Tried to ask questions and was told to wait shed answer in a minute. Dont get her off track of her speil. Asked me what mask I wanted I explained i am claustrophobic, maybe the pillow mask? She didnt show me options, didnt advise. Completely detached, mechanical. I wont go back, except to return the cpap.****update****The District manager called to personally apologize, she understood my needs and conveyed good customer service. Validated my feelings and really wanted to keep my business. She made an appointment in their Portsmouth office, and assures me better service. Thank you again

So accommodating! I dont drive and have autism, doctor office spoke to apria who is accommodating to my needs. Feels nice knowing they will do that. Waiting for CPAP arrival, have my oxygen setup. Waiting for my inogen on order. So far happy customer.

Lisa in Manchester is extremely rude and abrasive. Called because the cpap mask was causing tender spots on each side of my nose. She made it seem that I was the problem and not that the mask SHE fit me with. She literally only tried one mask on my face with the initial set up. Customer service told me there was a small leak and maybe a new mask would be a better fit. I was told there would be no charge and they could just send it overnight the new mask. When Lisa called me the next day so told me well idk why they would tell you such a thing because you need to come in and be fitted! I explained getting to and from the office is difficult with no license. She proceeded to snap well how did you get here before? After speaking with her I called customer service..... imagine my surprise when they assisted me in getting the mask ordered and sent overnight! As soon as I am able to find another company I will be returning this machine! 😡😡😡

I wish I could choose a 0 star!!!! Dont waste your time...Absolute horrible customer service in so many ways I cant even begin to tell you. Going to let my Dr. know what kind of people hes referring to. Huge disappointment for a first time cpap patient. 🙁

The wound vac that they supply truly shouldnt be out on market. It had several complications and on top of that wasnt to please with the green foam. Was glad when insurance stop payment.

If you need a wheelchair from this Sad excuse of a company that supplies medical equipment. RUN NOW or roll away fast

DO NOT USE APRIA!!!! They are the worst medical supply company in America! I have been STUCK with them for 3 years now for nebulizers and supplies, and was just informed that the standard time from receiving to processing to delivering supplies is 14 to 20 days. That is if they enter your order into their system the first time you call, I usually have to call a least twice. I trired for THREE WEEKS to get my Bi-Pap equipment from them. After multiple calls and faxes from myself and my doctors office they kept saying they needed more paperwork. I took the EXACT SAME original paperwork to another company and had my brand new equipment in 2 days (it would have been 1 day but I actually missed their phone call). Once that happened I transferred my oxygen needs to the other company and received better, newer equipment and insanely faster service. But once you start with a medical equipment company you are stuck with them for a number of years depending on your insurance. For Nebulizers its 5 years, I cant wait for that to be over. STAY AWAY FROM APRIA. I have my new medication that Im supposed to start today, but Apria told me I can expect my nebulizer cups in 17 days (March 20). I originally ordered the supplies on Feb. 28 and had to reorder them on March 1 because my first order was never entered in their computers. Not very useful!

Do not try calling for anything. I called 2 times and have spent 45 min on hold each time and dealt with 4 different customer service reps each time and would end up being transferred to a different department each time. I have still not been set up as a customer. EXTREMELY POOR CUSTOMER SERVICE. Stay away.

Horrible customer service. Run away!!

Youll never get anyone on the phone.... tried for days to reschedule an appointment. I either get cut off or wait 45 min and they never answer.