Day light robbery in progress. They are a big time scam. Stay away from them. Put a lot of stuff that is not required. The technicians are amateurs and they charge a lot for that. I got multiple invoices for the same work.If the person coming in is Paul just return him or make sure when you call these people to ensure it is not him.P.S talking with the help desk hasnt resolved anything as well.

MANAGEMENT STEPPED IN AND HELPED!!! We have been a Goffstown customer for probably 20 years and even had a second house in Roque Bluffs, ME that was serviced by Deadriver.When I called and spoke to Emily today, she said flat out no when I asked her to come down their price of oil due to a lower price I found at another company. Actually, she did not even try to ask someone if they could lower the price. So, I asked her to send me the credit I had on file and that was the end of conversation.I received a call from the GM Warren and after speaking to him, I spoke to Wanda. They were very helpful and understanding and the issue was resolved, so we are staying with Dead River. Thanks to the two of you for helping and Warren, thanks for serving our country as a proud member of The United States Marines!

Warren Jennings seems to be a terrible GMLate September, Dead River came to put oil in my tank. It was the first fill out the year and the tank sprung a leak. We didnt discover the leak until around midnight. Once we discovered it, we called the on-call help number for support. It took us over 2 hours, close to a dozen calls and begging the on-call person (Paul) to come out and drain our tank to stop the leak. During that time, Paul told us to call emergency oil spill government agencies, to work with with the fire dept and that it wasnt their problem. After several attempts and seeing our frustrations, the fire dept was even willing to call on our behalf to try to convince them to come out. Finally, we spoke to someone named Nunzio who was willing to come out to help.Nunzio was the first person to show up. Out of this whole process, he was the only pleasant and helpful individual. While Paul and Nunzio were there, Paul continued his unprofessionalism (blaming me for him not wanting to show up, badmouthing our system and taking about the poor quality of the barrels being used). All of the barrels being used to empty my tank were rusty and had sh*t at the bottom.After the tank and boiler were replaced, it took the new company a couple of hours to get it up and running. Apparently there was also water in the oil drums. They were also unable to completely empty the oil drums because of the sludge at the bottom.Throughout this process, I worked with Lisa Gibbons and one or two other people. I was requesting a discount for the oil lost due to dirty oil drums and the water in them. During our interactions, Lisa blamed me for everything (taking over 2 hours to convince Paul to show up by not wording my problem correctly, not doing a good enough job to request annual inspections of my equipment, etc.), treated me like an inconvenience and accused me of lying. It took several calls and pleas for help to get anything resolved and every step of the way I was treated like an inconvenience and had to battle to get anything done.Throughout this process, the delays in help cause more damage and expense, my family lost heat/hot water and the fact that I had 2 toddlers in the house never seemed to matter or cause anyone to care. However, anytime payments were late or a new charge showed up, they were always very punctual about asking for their money.Outside of Nunzio, I didnt work with anyone who has any empathy for the fact that this was my first home and I needed help. Whenever I asked who the GM of this location was, who was responsible for the rudeness, lack of customer support and rudeness, Lisa informed me that it was Warren Jennings. I will never work with Dead River again.

The only differentiating factor among oil companies is their customer service. This company was fine for a few years but really made me doubt their business practices and ethics when they billed me for about 2.5 hours of labor when their technician was only here for 30 mins. I called customer service 3 times and each time they said they would call me back and didnt.

They are a great company with excellent customer service. Their delivery drivers are top notch! Very pleased with Dead River and I would not go anywhere else.

They are a great company. Extremely reliable! Being on automatic delivery has been such a comfort knowing that you’ll never run out of oil and they are always keeping me warm.

We have had Dead River for years here in Manchester and they have always been awesome. The customer service is excellent and we have not had any issues with delivery. I am extremely grateful for Dead River Propane they are without a doubt the best around. Thank you for years of comfort and warmth.

I like my budget program. I know most companies have them. What impressed me was last Sept 2017. A Dead River oil truck pulled up to my house and started filling my oil tank, I didnt really need oil, and I wasnt really scheduled to get any until about Dec. As I was scratching my head wondering why, the driver explained that oil prices were expected to jump in the next couple of weeks so they were going around filling everyone/topping off tanks prior to the price increase so that customers would not have to pay the higher price per gallon. I just thought it was a great idea and was really impressed by the companys thought process on that project. I also really like the professionalism of the service team.They come on time, get the task done in a timely manner, go over the report. Im very pleased with Dead River. Keep up the great work and service

Any time I have requested a delivery or a service call over the last 20 years, they have responded quickly. Everyone has always been extremely courteous and friendly. They have never “stood me up” with a delivery. If they say they will deliver on a specific day, they do! Even when we had an extended cold weather, and I heard other companies were failing to deliver oil to their customers, they were actually making EXTRA deliveries to my house, without me even asking them to. I was already impressed with this company, but that just blew me away!

Just went through the process of trying to become a new customer and have oil delivered to my place. They ran my credit( didnt realize my credit had anything to do with oil delivery??) and proceeded to tell me that since my fill was located in my garage, they would not deliver to my place. Maybe asking these questions before running someones personal credit is a good idea?? Turns out sorry doesnt remove a credit inquiry from your credit report.

I am a brand new customer. I had 4 new tanks installed and just received the bill for that installation and work. $1255.97! The problem is: they required me to pay in ADVANCE for work they didnt even know for certain how much it would cost. So I had to pay $1400 on my CC. I did, they came, they completed the work, and then I was BILLED, with the bill saying, Due upon receipt.Had my husband been paying the bills and had not realized I had already been forced to pay $1400 on my CC, he wouldve paid ANOTHER $1256.When I called and asked to speak to billing, the lady who answered the 625-8531 number told me that billing was her.I proceeded to ask why we were being sent a bill for $1255. She told me it was for the work they had done. When *I* then pointed out that we ALREADY paid it, she merely said, Then I guess you dont have to pay it. I dont know why you got a bill.I tried to explain that that is a HUGE problem. That is not a small amount of money and thats a pretty big clerical and billing error. Thats when she HUNG UP on me! I am irate! This is my first time ever using them and I am currently looking for a new provider now. I will NOT put up with that. These are my and my husbands hard earned dollars and we will NOT spend it on customer service like that.

Excellent in every aspect. From customer service to the service tech. The women in the office are beyond helpful and always on the ball...

I bought a house in December, called to set up my account and did so. In January I contacted for a fill of my propane and I was told I didnt have an account and I needed the homeowners to call to get my name on the account. I AM THE HOMEOWNER! It took a bit but that got resolved and I was entered into the system again. I was told about the service plans at this time (not in December) and I decided to get one. The first appointment for the service inspection was in February so I scheduled it. My furnace motor died on a Saturday 4 days before my service inspection. When i asked about the service plan covering this i was told first that it wouldnt because the inspection wasnt done first BUT secondly they dont even look at the motor on these inspections! Isnt that like having your car serviced and them not looking at the engine? I also asked about the rates when i called on Saturday and I was told I would have to call the office on Monday to ask. I had NO HEAT so obviously couldnt wait until Monday since its winter. The service guy DID NOT call me within an hour as the website guarantees and then when he came, he spent 15 minutes here to tell us the motor needed to be replaced and that it would likely be Tuesday or Wednesday before that could happen. I just received a bill for 1.75 hours of labor and the guy was here 15 MINUTES AND couldnt fix the problem! In addition to this issue, I called on Monday and was given attitude cause I explained I am a disabled veteran and cant afford the estimated $800 between the Saturday service call (which did not fix the issue and still left me with no heat) and the replacement of the motor. I was told I could pay or not have the service. After I asked for other options I was told to speak to the business office for a payment arrangement which simply means you pay in 30 days or 2 installments over 60 days, no other options. I received an email from Patrick addressing my negative review and when I responded he simply ignored my response and he cancelled my auto fill (I didnt tell him to do so). I did say I was looking for a new company. I called to cancel the auto fill myself and the woman on the phone was rude and told me Patrick already cancelled it. In addition, when the repair was completed and the service guy left, not even 5 minutes later both doors to the furnace fell off and the latches are broken. Dead River acts like they are the only option and they are doing a favor to customers by doing their jobs. They should learn how to treat customers with professionalism, positive attitudes, respect and knowledge of their services.Since the negative experiences with Dead River I have found a new company that I will be switching to as soon as I use what is in the tank that I just paid $500 for from Dead River. The new company is 60 cents LESS per gallon, locks me in for a year for that price, installs the new tanks for FREE and the service plan is HALF the costs of Dead Rivers plan. Also the company has been very professional and courteous and they even are giving me a Veterans Discount.

My office is heated by Propane and we are on an automatic delivery. Yesterday I called the office and let them know we were almost out of Propane and was told they would deliver today, however they did not show up this morning so I called the office again and was told they would now deliver tomorrow. I was upset and let them know that they would have to replace all of our large format printer inks if they were allowed to freeze, and this would be about $2000 each printer. The women that answered the phone said the dispatcher does not believe me as her records show that we should have plenty of Propane left. Not a good way to treat a loyal customer that always pays on time!!! I just contacted the Attorney Generals office and am waiting a call back!

The staff is extremely helpful and friendly, and take as much time as necessary to answer all of my questions

Just an excellent company who are always there for me

Nice website and always resposiver to special request deliveries.

WE HAVE BEEN DEALING WITH DEAD RIVER FOR MANY YEARS AND HAVE NO COMPLAINTS WHATSOEVER.

Dependable. Fast reliable service. Very friendly staff.

Customer service is lacking and they dont seem to care. They tend to be more expensive than competitors and have screwed up phone payment just before we left for vacation. Finding a new company today

Amazing customer service and always on-time!

Great outfit.

Dead River does not believe in customer loyalty!

GG

Great service

Excellent service!!