Thank you, Hannah! After three stops at other Verizon stores and after purchasing a new phone at Best Buy, you were the ONLY one who could troubleshoot and transfer my information. They were all stumped. Your professional demeanor, calm approach and patience are exemplary. Verizon is lucky to have.

Im not someone who writes reviews, but I was compelled to after my visit here last week. Hannah was outstanding, and this was by far the smoothest process I ever could have imagined in terms of purchasing a new phone. Kudos to the store and especially to Hannah for the amazing customer service!

Wish I had the option to leave a 6 star review. I walked into the Verizon store confused and nervous with a broken phone in hand. Devin welcomed me with freshly sanitized hands and got to work backing up my phone and showering me with discounts. More than just a great guy to chat with, Devin is clearly experienced and excellent at what he does. I walked out of the store with a new phone and accessories, a smile on my face and a verbal declaration of joy: “give this guy a raise.”

Matt at Verizon in the mall of NH store was so customer service friendly and attentive.He gave options, listened, and didn’t pushHe took the time to set up new phone and instructed us on its use.He was funny and provided us his work phone number.Matt or the mall store is our new go to store.Thanks so very much Matt!!

Hannah was exceptional!! Very pleasant, easy to work with. She made the upgrade policy seamless. Keep up the great work! Thank you so much

Ty was amazing! He really knows his stuff and was extremely helpful when we upgraded 3 phones. He got us the best deals possible! I would recommend Ty and the others at Verizon in the Mall of NH! They are the best!

So I walked into this store today planning to leave Verizon, I had the absolute pleasure of walking to the sales lead Ty and it only did he save my business with Verizon he took the time to listen to my issues and concerns and it only solve them but completely overhaul my account and make my experience nothing but amazing! He absolutely reached and exceeded my expectations of what a sales man should know and be able to do! He was kind and respectful to my fiance and son and the other sales agents chipped In as well because we have multiple devices and were there taking up a ton of his time but we were never pressured or pushed at all! I highly recommends you give them your time and business

I stopped by to get a new phone, they have a super friendly and helpful staff! Thanks to Hannah’s knowledge of the products, I was able to choose exactly what I wanted. She also went above and beyond by asking detailed questions about my phone use, and she changed my plan to better suit me, saving me money! Thank you again, I will definitely come back.

I want to thank Rob for taking so much time to explain how to use my new cell phone. If this is the kind of service he provides for everyone you should definitely come and see him. I highly recommend Rob and Verizon Wireless at The Mall of New Hampshire!!

Devin at the mall of NH store was excellent! He took the time to address all my questions and concerns..he made sure we were 100% satisfied before we left the store! He is terrific!! We would recommend him and this store to everyone!!

My Sales consultant Hannah was the bomb, so professional and had a ton of knowledge. she worked with me for hours helping me transition from Sprint! I appreciate all the work she did and patience she had! very happy with her!

Devin and his team helped us just minutes before close. They provided thorough education on our options and stayed with us hours after close to ensure our old outdated phones were switched over and functioning to a new model. After leaving we had trouble making the phone function so we texted Devin for help. He called us back immediately, even though it was 11 oclock at night. Great service! I have not received such attentive care from a cellular provider!

Worst verizon facility ever...if u buy a new phone and u want them to transfer ur contacts they will charge u 45$ for that...🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮....never ever back to this verizon

Jason was super awesome to work with! He was kind, funny and professional. Super patient with my 5 year old who doesn’t know how to sit still. We got some great recommendations to help us save on our monthly bill. He got us up and running on the new devices, while still being respectful of our time. This was our best experience with this store to date! We will definitely recommend Jason and the store!

Anthony and Jason were very personable,polite and made our Verizon experience very delightful. We have been with Verizon for many years and this visit confirmed that we have made the right decision to remain in this service. They are the best

Ty was so amazing. He told u how it was much more cost effective to switch to Verizon from att and NOT buy our iPhones right from Apple. We all got new phones and saved so much money. I highly recommend him if you want new phones new service and to save money!!!!!!

Ty and Matt were great. It was by far the best experience we have ever had at Verizon. They were both friendly and extremely knowledgeable.

We only replace our phones about every 4 or 5 years. This last visit was the first time we got everything done in 1 visit and had a pleasant experience doing so. Logan was super friendly and informative from the start, from when I first walked in there on my own to just get prices until we all happily left with new phones. He broke everything down for us, simplified the fine print stuff, and was extremely patient with us and for that we are extremely grateful. The only issue we had with any personnel at this store was Snapping Guy who likes to snap his fingers are people, which im sure he didnt mean it to be disrespectful but he came very close to catchng a verbal beating frlm my old fashioned mother. Anyways, this store is awesome, Logan is awesome, and I didnt originally plan on typing an entire essay on Google reviews but I think good work deserves to be recognized. Its a shame i can only leave 5 stars

Ty DaSilva and his trainee Jackie were absolutely AMAZING. I went in to get a new phone for my mom because hers broke. I went in with the intent to only spend the 120.00 for her new phone. Ty and Jackie got myself and my mom brand new phones along with 5 accessories and I spent under the 120.00 and my phone bill even went down 5.00. They were very knowledgeable about the phones and what each one was. They were super sweet and friendly. We talked about pretty random personal and embarrassing (haha) things and it felt like I was talking to my best friends. Both of them will give you the truth and exact numbers. I felt completely comfortable in trusting both of them with all the info they were giving me. They both even told me to bring in my 3 month old daughter so they can see her, so I plan on bringing her in when I get my phone. I 100 percent will make sure anytime I need to go to a Verizon store that I go there and either speak to Ty or Jackie. Thank you both for being super amazing and fun and also putting up with all my odd questions and complaints about having a long phone. 😂 You guys are awesome.

My wife and I have been considering making some major changes/upgrades to our plan structure, lines and phones. Our situation was quite involved and, to us, the idea was daunting, very involved and something we were not really looking forward to doing.Initially we went in to just ask a few questions and had the pleasure of meeting Ty. He was very attentive and understanding of our situation and, as such, he was quite informative and tremendously helpful.Our situation required us to discuss what we learned with several other parties so we took Tys card and went on our way. When we were finally able to go ahead with the project Ty was very accommodating and scheduled an appointment.When we arrived he and Hannah greeted us warmly. Hannah was a trainee that was just as informative, helpful and friendly as Ty. They both walked us through the entire process which, due to the complexity of the situation, took several hours. Not once in that entire time did we feel overwhelmed or that Ty or Hannah were getting impatient or tired of our many questions and issues. They also presented all the steps in a manner that didnt overwhelm or tire us either.At the end of the day what, for us, was a very involved issue turned out to be a process that was pleasant and even quite fun (check out their Wheel of Fortune game - PRIZES!)Anyway, we were very satisfied with our experience there and definitely recommend giving them a visit. Ty and Hannah (and all the staff there) will certainly take care of you.

I was dreading my visit to the Verizon Store today because of previous experiences there. Much to my surprise there was a whole new crew in there. I needed to start up my new iPhone and transfer data from my old Android. Sharon Bennett was the Verizon rep that took care of that task. It took about an hour to get it done but throughout the entire process Sharon was professional and friendly and kept me informed throughout the entire process. She was great! My experience today may very well keep me as a Verizon customer. Thank you to Verizon and Sharon!

Anthony Bivens helped me with my phone tonight. I must have been the last person in the store he listened to what I had to say. Which was a lot. Lol I really enjoyed my time with him and he even walked out to my car to help me set up my blue tooth. THANKS ANTHONY

I helped me was great non-stop helping with no problem at all Hannah bergeron her help was extraordinary thank you

Tye desilva and Brandon K were so helpful! We came in to upgrade 1 phone and they helped us set up a great deal and rearrange our plan to get the most of our money and left with 4 new phones! Would highly highly recommend this store.It was just before closing time and they were still enthusiastic, patient, and took the time to explain everything thoroughly. We will definitely be returning to this store for all of our Verizon needs!

I would recommend this particular location. Ty Da Silva was wonderful to work with. I had a ton of issues with an order placed with a rep at Verizon corporate and Ty worked with me to fix it. He went above and beyond to make sure I left happy. When I first went into the store I was ready to cancel my service and return the new phones that I got a week prior due to all the headaches I was going through and the train wreck that my account became but Ty assured me he would help me and he did. I cannot say enough good things about him. He really stepped up. All of the employees at that location were kind, professional and knowledgeable and ready to help. I would definitely recommend.

I had no intention on going to the store but im glad I did. I presented my issue with Sharron that 2 other customer care representatives could not figure out and 2 hrs and 5 calls transferred later the issue was resolved. I cant express how much I appreciate her taking the time and showing the amount of patients she has. That store is lucky to have her! You are the best! Thanks again

Ty was great! Answered all my questions, was very patient and thorough. Suggested options for my plan and really tailored it to meet my needs. Highly recommend, fantastic customer service!

I love the excellent service my family and I have received at this store. Ty did an excellent job listening to what I liked about my old phone, and shared a nice selection of new phones. I love my new phone and tablet. Never would have upgraded this year if I had to try to shop online and figure it out myself. Talking one on one with a person such as Ty is still the best way to shop for a phone and tablet.

I went to the mall of NH today ànd got amazing service from Ty DaSilvia. He was very knowledgeable in the information regarding the watch I was looking for. He took the time to help set everything up and got me some great deals to save money. Also Matt Bruce gave me feedback on his watch and what he uses it for and all the benefits that come along with it. Sharon Bennett was very personable and friendly. I spent quite awhile there trying to connect my new watch to my new phone I ended up getting as well. At no point did I feel rushed or as a burden. Brandon Kindlimann was helpful with setting up my phone as well when Ty had to help a customer over the phone. The moral of the store is amazing and they are all so kind. I would recommend anyone to this store. I will not go to another store anymore. This is now my new home store.

Ty daSilva.... BY FAR THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED. Pure perfection. I literally cannot say enough good things about the quality and professionalism that myself and my daughter received today. I will never go to another cell phone carrier ever ever ever and I hope when I come back that ty dasilva and Jackie are still there. As monotonous and aggravating as the cell phone experience upgrade can be, this was totally the opposite. I had fun I laughed I literally enjoyed being in their presence. the staff and the mall in New Hampshire location is by far the best staff of any business I have dealt with all year long if I was able I would give 10 stars because thats what they deserve kind polite absolutely caring individuals.Im not sure that I can say that about any business in Manchester at all. Great job!!

I had a very positive experience with everyone! Very professional. They worked with me to give me the best price possible and even fixed the phone I currently had instead of trying to sell me on a new one (though I ended up upgrading anyway). Would definitely recommend!

Ty was very helpful and informative. Friendly, stayed late to help me and was very knowledgeable. Best customer service I’ve had in a long time!

As I was looking to replace two iPhones, Ty at Verizon was able to help me look for exactly what I needed! I have very limited knowledge on the different types of iPhones. Therefore, Ty was excellent, efficient, and patient when working with me to find the best selection. I will absolutely recommend anyone to go to Verizon, and ask for Ty as he will work with you to find your best fit, while making sure you get the best deal!

Anthony was great! Very helpful and great to do business with.

Ty daSilvaBrandon KindlimannExcellent service. Highly recommend these 2. By far the best service i have ever receivedAnita Chaput

Tyler and Jason were amazing they hooked up my husband and I with brand new phones that we absolutely love thank you both would absolutely come back and recommend people to you.

The staff at the Mall of NH Manchester were very helpful, took care of our four new phones with speed and accuracy. We were greeted as soon as we walked in. The staff greeted every customer that walked in the door while we were there. Glad we spent our money at this store. They are highly recommended.

We would highly recommend this location. I know there are lots of locations around Manchester - but this is by far the best. The sales people actually know what they are talking about. And can help you figure out any problem you might have.

I went into Verizon today looking for a screen protector and phone case for my new IPhone! Devin greeted me immediately as I walked in. His customer service was beyond exceptional. He didn’t try to sell me anything! I highly recommend visiting this location for any of your cell phone needs!

Went to this store by mistake to pick up plan online order, I’m so glad I didn’t walk out to go to the store I ordered from!!!! I worked with Devin Gore, and he went ABOVE AND BEYOND any other person would have! He not only got me the watch I had ordered but also upgraded my daughters phone, and gave me a great deal and all promotions possible!!! Then 2 days later spent hours figuring out a problem with my account, once resolved got me upgraded to a new phone as well!!! If you need any help this is the man to go to! Won’t go anywhere else! Thanks again Devin, you’re the best!

Devin G. Was so friendly and efficient. I absolutely dread coming to do anything regarding my phone and he made it easy and painless! Great service and I’ll be back. He deserves a promotion!

Ty daSilva was extremely knowledgeable and steered us to the best possible deal for a family of 4 switching from AT&T to Verizon. I strongly recommend g

Put my daughter on my plan and used her old number from T Mobil had a lot of issues but Devin at Verizon was determined to get it done and was not going to give up. Took some time but Devin was successful and all is good I’m happy with the outcome and I’m very appreciative of the effort and professionalism.

I had a great experience upgrading my girl friends phone with Ty. He even managed to upgrade my iPad and help my bill all while assisting his coworkers and helping other customers! Ty is truly a phenomenal employee. I’ll always go to see Ty!

If you go here know that you will be charged a $45 setup fee per line but theyll lead you to believe its an activation fee. However you will be charged a $30 activation fee per line as well. 1-800-verizon will tell you the setup fee only exist if you go to their store. Do not see Matt. Very Sales pitchy, Didnt set anything up properly, He did not follow up as promised, and I had to get everything fixed myself through customer service. When we finally spoke I expressed my concerns, he stated he understood and would correct the problem. Never got back to me, so I Called back and he basically served me a tray of sales pitch saying nothing could be done. Do yourself a favor and save yourself a lot of time and $$ and avoid this store and rep at all costs.

After having a bad experience at the Verizon at 1111 South Willow St (beside 5 guys) My experience today at The Mall of New Hampshire Verizon was excellent! So much better! Rob was very friendly & knowledgeable. He deserves a raise!!

Ty Dasilva and Lori (his trainee) spent two hours with my niece and I to get us into new phones. Took his time, made sure we understood everything and made sure all of our questions were anwsered. Treated us with respect and was very kind. Even gave us a drink and some candy. Not a lot of people would spend all that time with individuals I would work with them again in a heartbeat!!

New car salespersons are more honest than this store. Stay away. Fast talking up sells. Fees made to sound normal. And buy this get all these for free. Pretty much scammed out of $400 and sold a iPhone that had bigger capacity than needed. Was talked out of the phone I wanted for the phone they wanted to sell.

This team is awesome and they really care about their customers!! Jordan, Ty, and Sharon all worked tirelessly to find the solution to my problem!! I had a Samsung S20 that was supposed to support an e-sim, but even though customer support sent us directions, we discovered that function doesnt work in the US.So instead of telling me I was out of luck, they scoured websites until they found a phone (besides the iPhone) that could actually support the dual sim!! Then they worked an awesome deal to trade in my Samsung (that I still owed 18 payments on) and now I have the Google Pixel 5!!I was super impressed with how hard they worked to find the solution, as well as how well they all get along! I have never enjoyed a visit to any Verizon store as much as todays visit! I highly recommend this store!!!!!

I went in to upgrade my phone tonight and Juan was incredibly helpful. He recommended reasonable ways for my dad to upgrade his plan, without pushing anything that we didnt need or want. He understood what we were there for and he helped us get everything we needed. It was a nice quick trip and I was not expecting to go that smoothly.The associate was very clear and explained things thoroughly to make my dad comfortable with the sale.I will recommend this location to my friends in the future because they didnt mess around with us.

Rob @Verizon cellular sales in the Mall of new Hampshire was awesome! I accidentally dropped my phone in the sink. I Walked into Verizon and Rob was able to help me get into a new phone in a timely fashion and move all my content to the new device! HE SAVED MY LIFE!!

Worked with the manager Tyler. Easily one of the best experiences I’ve ever had purchasing a new phone. Tyler was extremely professional and I was in and out with a brand new phone in a matter of minutes. Will be back to do future business hands down.

The sales manager ty assisted me today with purchasing a new phone. He was extremely friendly, helpful, and very knowledgeable. He made the process quick and easy which I appreciated very much. . I would highly Recommend using this Verizon store based on my experience today . Thank you.

Worked with Tatyana and she was very knowledgeable and wonderful to work with. Ty then came over to give us more information which was very helpful. There service was wonderful and will tell my friends of the great service.

Salesman was never honest to us but the manager made everything right. Id go here again.

Ty daSilva.. He was probably the best customer service rep I have ever worked with at Verizon. He explained everything in detail and was very helpful.

Ty daSilva Devin Gore Jackie Brown did an amazing job. Super helpful, knowledgeable and friendly. Helped us when the other Verizon store was not able to help.

Ty daSilva and Jason were very informative and a pleasure to do business with. Great personalities and made the experience fun.-Amanda & Tammy

Matt Smith and Ty DaSilva both were and are so helpful and understanding of my situation. I couldnt have asked for better service. 5 stars!

Ty daSilva is the absolute bomb! Best experience with Verizon EVER! He is so knowledgeable and fun and friendy. Definitely only want to deal with him from now on! Thank you so much Ty!

Robert McKean was extremely knowledgeable and went in depth to find me the right phone. Along with chosing the right plan for me. Going over the options and discounts I could get making sure i wouldnt get a my up charges. Also made sure when I left that my phone was fully functional and ready to use. I would 100% recommend going to him and there store to everyone. Thank you or going above and beyond verzion/Robert McKean.

Ty daSilva - he was awesome, very polite, gave us a better contract for our money, sold us only what we needed. He answered all our questions without any hesitation and very, very patient. We will recommend this Verizon to others!!

I’d needed a new phone for awhile. I walked in on a whim and was met with prompt, professional customer service. Ty daSilva was incredibly knowledgeable and showed me options based on what I needed. He was even able to help me add on the purchase of an iPad which saved me quite a bit of money. The process was simple, smooth and quick. I definitely recommend this location and this particular sales representative.

Ty and WilliamHad fantastic costumer serves great experience

I had an incredible experience today with Rob McKean today at the Verizon store at the Mall of NH. This was the best experience Ive ever had at a Verizon store. You should hire more people like Rob!!

Do pleased with the service I got today with Ty D! He was very informative and down to earth, making the process smooth, quick, and dare I say fun!

The service was excelent. I highly recomend the people at verizon store at the mall of New Hampshere

JackieThank you for walking us through the upgrade for my wife and I. Great job 👍👍

Verizon in the mall is the best, kudos to ty dasilva and Jackie brown. They make my day every day.

Brandon and Jackie were amazing. Funniest and most helpful people.

I came in to switch my phone over to Verizon from AT&T and Tatyanna saved my day. AT&T made it nearly impossible to even carrier unlock my phone to begin with, then after several customer service calls attempting to reset my pin to remove the phone from my AT&T account she had the great idea to download the app and switch it that way(she did it in minutes for me) Tatyanna was very professional and provided outstanding customer service through a hassle created by another company. Thank you!

I walked in looking for a case for my FE,thye didnt have one but Ty was helpful. Ending up getting the edge with my family and a case!

Verizon is the absolute best store in the mall kudos to Ty Dasilva and Jackie Brown

Ty daSilva and Crysta were fantastic and treat the customers how they should be treated.

Ty daSilva and Leah were great in helping me upgrade my phone. Thank you!

I had a lot anxiety about getting a new cell phone. But Rob at The Mall Cellular Sales Verizon made the experience Very smooth and stress-free !! I would definitely recommend Rob & the mall Verizon to friends and family!!

Not a corporate store. They won’t tell you that. They will just charge you an extra “set up fee” that they say all stores charge. They don’t.

Helpful staff. They stayed late to help me!

Tyler DaSilva was extremely helpful, honest and trustworthy.

Great service, friendly and knowledgeable staff

We love having contact with Laurie she is absolutely wonderful. She takes time with you and solves yur problem. Fabulous.

Not a very good place to get anything done. Felt rushed and not very important to the person helping me out. They kept pushing products I wasnt interested in.

Laurie and Matt thanks for your patience in taking time to help me set up my new phone.

Waited 30 minutes for a 3 minute interaction. My issue was resolved. They were either understaffed or undertrained. Its just sad that it takes 20 plus minutes to sell something and 3 to tell someone that you dont replace Zagg shields in store but heres a receipt and go to the kiosk.Long story short, dont go in store to replace Zagg. Itll take a long time for nothing happen.

Verizon cant be beat. Awesome service and customer care.

Ty daSilva, Crysta, Rob, and Brandon

Very helpful,great service

Brandon and Ty

Ty and Jason

Super awesome!!!! Tyler was GREAT!!!!!

You daSilva

Ty