Service was completed as expected and my car interior was well protected during service with their floor covering and steering wheel covering. Waiting area was nice, clean, and very comfortable. Coffee was provided which I did not use but thought it was really awesome for them to provide such an array of choices to their customers.

I had the most enjoyable experience with John Roberts Nissan yesterday. From the moment my husband and I arrived at the lot, Joe was there to greet us, Reggie, the owner came out to introduce himself and we saw longtime friend Josh there also. They all went above and beyond to answers any concerns that we had and to give us the best possible deal. I would highly recommend John Roberts Nissan to all of our friends. Reggie, Joe, and Josh…good people.

Everett was great. Helped me drive off in the truck I had been searching for. Great staff all around.

Jeremy Woods was awesome to work with. He not only was able to help us find something we love and make it an easy smooth process, but he was very personable and professional. He wasn’t a typical salesperson just looking to make the sale but also spoke about his family, faith, and just took the time to build a relationship!

Everyone was superb. They all went out of their way to make sure I received the services and care that i needed and deserved. Erika was excellent. She took care of me every step of the way keeping me informed of what was going on and what I could expect. She even went over the checklist that the maintenance gentleman checked. They both are valuable assets.

Great salespeople. Concerned with your needs. Smiling faces.

My experience with John Roberts Nissan exceeded all of my expectations. This was my first time purchasing a vehicle from out of state. Dan answered any question that I had. He has also followed up to make sure I didn’t have any questions or concerns, even after purchasing the vehicle. I would highly recommend John Roberts Nissan. Ask for Dan Ross. You won’t be disappointed!

Jamie kept me informed on the progress of the work and let me know when i could pick it up. Very cordial and went through the billing with me thouroughly. Happy with the service.Thanks, Jackie York

This was the most pleasant car buying experience Ive ever been apart of. My salesman Everett, Was outstanding. He made sure all my questions were answered and got me in the vehicle I wanted without any hassle. Id recommend John Roberts Nissan to anyone in the market for a vehicle. They will take good care of you!

Nissan was amazing! I went in this morning for an oil change (I didnt make an appointment because when I called on Saturday the receptionist stated that I didnt need an appointment.). I showed up at 8:30am and Jamie Thompson stated that without an appointment he was a week out for scheduling an oil change. I made a comment that I needed to drive 700 miles ASAP to head out of town and realty needed the oil change. He was able to squeeze me in and get the oil change completed (all with a great attitude and a smile). I didnt mention to him the reason that I was going out of town (to go visit my father who has stage 4 cancer) but he definitely was an answer to my prayers that I could get everything done that I needed to get done so that I can go back home for 4 weeks. I am a happy Nissan customer and will always go back to Nissan in Manchester, TN.

It was fine. Just my first oil change and tire rotation, but was decently fast. Staff was friendly. I have a small problem with threading on part of my truck that I wish I could have taken care of, but I forgot about it until after the oil change so that is on me.

Went in knowing what car I wanted, 2021 Nissan Kicks. Jason Black was super friendly and helpful. We test drove it, then went inside to discuss about getting the car. The whole process was super easy as a first time car buyer. Everything was explained well, Jason made sure I knew what the paperwork meant since I was a first time buyer. I enjoyed the experience of buying a car! When I buy again, I hope Jason is there!

Entire sales team was professional and courteous. I have bought several new cars over the years. By far this was the smoothest, hassle-free purchase I have ever made. Other dealerships should mold their team to John Roberts in Manchester. If you want to buy a new car, this is the place to go. Joe, my salesman was very professional and had the answer to every question we had. I will definitely return to John Roberts Nissan in the future for anything I need when it comes to the Nissan Brand. 10+++++

Sales team were phenomenal. No high pressure. Didn’t try to sell me what I didn’t want or need. Super friendly and courteous. As a female who came alone I did not at any time feel taken advantage of or mislead or pushed into something I didn’t want.

As always service went well. Seemingly, very helpful and knowledgeable staff.

Excellent service as usual. I can ALWAYS depend Patrick and Erika to keep all my autos in great working condition.

ERIKA is very knowledgeable and professional. She went above and beyond what I expected. I am exceedingly happy by the service I received. She needs a pay raise.

John Rader was an excellent sales person. Dedicated to his job. He is the face of John Roberts Nissan. John you have a great future in sales brother keep it up. You make john Roberts Nissan look great!

Breydon and Josh were great! Very informative about the car, made the process very smoothe, and went the extra mile! Thank you!

The service was very punctual, and all maintenance items were discussed with me. The work was completed on a timely basis.

We loved working with jeremy..he explained everything about the vehicle that i was interested in and helped me pick my new ride..he was very much appreciated. Thank u j woods!!

Good service! My appointment was on time and I was in and out quickly.

Great customer service, Patrick was up front and honest and was supper friendly.

They always do a wonderful job ! They take good care of us and try to always fit us in when we call

Joe and Joseph (I believe thats his name, hes the guy wrap everything up with and discuss warranties) where very accommodating and patient.

Car buying was quick and effortless, Jeremy is an outstanding young salesman, pleasure to work with him.

Be aware while buying a car from this place. I will not buy any car from this place again. Here is my case. I bought a car from this place in Dec 2019 but the same car has inspected in the same place on Jan 2019 in which the report says car needs a Transmission change.(which I got to know after I had a service in Nissan Murfreesboro and I have the printed copy as a proof). Interesting thing is the inspection is done by John Roberts Nissan itself in Jan 2019, they neither mentioned in CARFAX report nor said to me when I am buying this (Inspection is done in Jan 2019, I bought it in Dec 2019).After I got the proof from Nissan of Murfreesboro that the car has Transmission issue, I called John Roberts Nissan and mentioned the while you are selling it to me you have not mentioned that the Car has transmission issue and you know that when you sold a car to me and the reply to it is -- The report was from Service department not from Sales department.Point to be noted: Sales department do not know about it so they are not responsible to mention this while buying.We Trusted Nissan and opted Nissan to buy a car and which clearly shows they do not have internal communication about cars they are selling and they do not care about people lives while selling cars. It is just one year we bought the case from it and got the issue five times as of now and got to know about it. Thank god that the car has not stopped in middle of interstate while driving.Also John Roberts Nissan says - you signed a as is report. yes, I did but considering you disclose all the issues you observed and inspected thus far with the car. You indeed did a inspection in Jan 2019 and the Transmission issue is known, but your CARFAX report did not reported it while buying (misleading your customer).Finally, I dont buy any cars from this place again. Also I will be complaining this to Nissan.Do not buy any cars from this place.

Be aware while buying a car from this place. I will not buy any car from this place again. Here is my case. I bought a car from this place in Dec 2019 but the same car has inspected in the same place on Jan 2019 in which the report says car needs a Transmission change.(which I got to know after I had a service in Nissan Murfreesboro and I have the printed copy as a proof). Interesting thing is the inspection is done by John Roberts Nissan itself in Jan 2019, they neither mentioned in CARFAX report nor said to me when I am buying this (Inspection is done in Jan 2019, I bought it in Dec 2019).After I got the proof from Nissan of Murfreesboro that the car has Transmission issue, I called John Roberts Nissan and mentioned the while you are selling it to me you have not mentioned that the Car has transmission issue and you know that when you sold a car to me and the reply to it is -- The report was from Service department not from Sales department.Point to be noted: Sales department do not know about it so they are not responsible to mention this while buying.We Trusted Nissan and opted Nissan to buy a car and which clearly shows they do not have internal communication about cars they are selling and they do not care about people lives while selling cars. It is just one year we bought the case from it and got the issue five times as of now and got to know about it. Thank god that the car has not stopped in middle of interstate while driving.Also John Roberts Nissan says - you signed a as is report. yes, I did but considering you disclose all the issues you observed and inspected thus far with the car. You indeed did a inspection in Jan 2019 and the Transmission issue is known, but your CARFAX report did not reported it while buying (misleading your customer).Finally, I dont buy any cars from this place again. Also I will be complaining this to Nissan. I complained to Nissan Manufacturer about the issue. I hope will get resolution shortly

From the start Jeremy gave me great service. He knew what I was looking for and made sure that I got what I wanted. I’m loving my new 2021 Sentra and look forward to driving it daily. When it comes time for our next car, we will surely be asking for Jeremy. Thanks Jeremy!!!

The salesman seamed really helpful and showed me a car i liked so i bought it plus the best warranty policy they had because i told them i drive a lot alone and i was going to kansas city the next day and then to south florida in a few weeks. now i have to tell you i am 72 years old and was buying this alone. so i drove to kc and half way there the front bumper came loose so i called them and they told me they did not know why but bring it in when i got back to town, which i did, not thinking too much about it but i could not have done anything any way because i didnt get home for 2 week later. so a few days later i went to florida it was very hot there so i used my air for a couple of days then it quit i thought no worries i have a good policy so i took it to a nissan dealer there and guess what my policy was not worth the paper it is written on because it had been wrecked!! so i had to pay the full amount. i called them again and told them what they had done and i was told they could not do any thing for me it was a used car and not guaranteed, now if they would do this to a 72 year old grandmother what will they sell YOU!!

Professional and friendly service. You can count on them every time for everything.

Excellent Customer Service my salesman Breydon Langford made the purchase process smoot from start to finish! After hearing how happy I was with my purchase and customer service a co-worker bought a car from here the same week that I did. Thanks Breydon for your assistance !

Patrick and Jamie in service are both great. Took good care of me and my vehicle. Thank you guys!

The sales team were pretty good and explained things well and the process was fast and easy.

I didnt have an appointment on there busy day and they worked me in and serviced my car professionally. I was impressed

Pretty quick experience. No complaints. I had the pleasure of working with Joe Licata as he assisted me in my vehicle purchase. Definitely will recommend visiting this establishment.

You be the judge I just tell the experience. I called early in the morning they gave me an appointment to go see a vehicle that I was interested for my son I told them I was coming from Nashville so that is an hour drive take or give, got there within time of appointment just for them to tell me that they sold the vehicle a couple of hours before I got there.............what do you think? ( I gave them a star because the system does not let me post this experience unless I give them at least one star, shame shame shame, the truth no stars for me and if I could I would give them -10 stars........!

You have a wonderful team of employees @ the Nissan dealership here in Manchester!!

Thought I would get a better deal since that was my 5th vehicle purchase at John Roberts Nissan, but found out later that the internet offer was better than what I bought for.

We were in and out. There was no pressure put on us to buy something we didnt want. The staff are very informative and answered any question we had and walked us through all the features of the car step by step. We will be repeat customers.

I brought my Titan in to replace the 3rd brake light assembly which was damaged due to fault of my own. The team was great. I was treated very respectful. Other than the high cost of repair, everything was great. Replacement required dropping the headliner inside the cab. This made the repair costly. In years past the Titan headliner was designed with access plugs that would have allowed replacement of the 3rd brake light without dropping the headliner. Due to the current design, simply replacing a lamp inside the 3rd brake light assembly will also require this costly procedure for replacement. I will take note of this design when considering my next purchase and choose a product that is more cost effective for simple repairs.

This is the place to buy a Nissan in middle Tennessee, no high pressure tactics and no deception. Everett, our salesman, greeted us when we arrived. He was very knowledgeable and helpful, and showed us all the models we wanted to see, while at the same time allowing us some space to roam the lot and look around and talk it over, without ever feeling any pressure. We found what we wanted at the best price around and the most stress free buying experience Ive ever encountered. Thanks again to Everett, Hooper, and Tommy for a straight forward, hassle free experience!

I bought a Nissan Titan truck at John Roberts Nissan. I live a couple of hours away, and Jeremy made the deal work despite the distance. When I picked the truck up, it was ready to go. Tristan made the paperwork as easy and painless as possible. They did a great job.

I would highly recommend John Roberts Nissan! The car buying experience at JR Nissan was easy and painless and everyone employee I made contact with was so, so kind!! I am so appreciative to JRN for working with me and my many needs during the buying process, as it is one I don’t take lightly. Additionally, since my purchase - I’ve continued to get my service work done there! Erica and Patrick are amazing and always pay attention to the small details! I will continue to use JR in the future and refer everyone I know to them!!!

Service at John Robert’s Nissan is always a positive experience. Work is always done right; the service team is very knowledgeable and professional; and my car always looks better when I pick it up than it did when I dropped it off!

Thank you for offering L2 chargers and for allowing them to be publicly accessible after hours. I was unable to charge my LEAF leaving Nashville and your dealership saved me with some free electricity at 2am. Its much appreciated!

Awesome experience. They worked with us really well.

I give this place a 5 stars very friendly ans help me get what i need i want to thank breyton he was so friendly good job keep up the good work

It was a pleasant, easy experience. I will definitely be coming back.

Dan was great to work with! Not pushy and was informative. He listened to what I wanted and we found it plus some! So happy with my purchase and experience at John Roberts Nissan!

Reggie Harris and John Ross did an excellent job of getting me into a vehicle at John Robert’s Nissan!

My buying experience and customer service when I purchased my car 2 years ago was great. Up until my recent discovery, I HIGHLY recommended this dealership to anyone in the market. I am a young female and didn’t know much about buying a car and they were super quick to help me find my perfect car that was right in my budget. However, the reason I am giving John Roberts Nissan of Manchester Tennessee the lowest rating available is because they failed to mention to me before or even after (in any of my paperwork) that my car had been wrecked. Not once, not twice, but you guessed it folks, THREE times. 2 were ‘’minor” accidents while 1 was a “major” accident. The guide on carfax shows that my car was completely damaged during this accident except for the back passenger side area. It was and still is a complete shock to me that this information was not disclosed to me when purchasing from such a “reputable” dealership. If I had been more educated about the car buying process I would’ve asked to see the carfax before my purchase. I hope this review reaches someone who might need to hear this - ALWAYS ask for the carfax. As for me, my family, and anyone else who agrees with my anger and frustration - I will NEVER be shopping at John Roberts Nissan of Manchester TN again.

Everything went Great. Our dealings with Jeremy Fleming were fantastic. He is a Great asset to your company. This is the 3rd vehicle that we have purchased from John Roberts Nissan and we also purchased one vehicle from John Roberts Toyota.

Very good experience. Breydon Langford did an excellent job, very friendly and knowledgeable. Clint Haynes got the ball rolling with online quotes and contacts. I will definitely get back when this one runs out of basic warranty. Way better than dealing with dealerships in the North Alabama area.

Erika is amazing. She ensures I keep my car up to spec when it comes to maintenance and keeps me informed throughout the entire process. Patrick Ruff, the service manager, knows me by name and always takes time to ensure I have everything I need. Also in the process of looking for a second vehicle salesman, Joseph Licatta, was more than willing to help me out without the pressure to buy! Won’t be going anywhere else!

I bought a car for export. They dont know how to handle taxes. After an hour long call with the department of revenue and the county clerk to find the related form, the auditor directed me to contact the county clerk to pickup the form. It was 5pm Friday. It was a very bad experience.

Fantastic pricing! Fantastic customer service!

My salesman Everett went beyond his job to help me. He even found me cheaper insurance for my coverage on my new Frontier.

This was my first time there I-made appointment for 9am for 2 recalls. Knew 1 recall would take 2-3hrs and they said other not long. Didn’t expect to take until 4pm. 7hrs waiting around town is long time. Made appointment so it should’ve been taken care of!!!! Instead they took care of others before mine. Know things happen but this seems to be there habit putting walk ins before appointments. I know this because my daughter is regular customer and stated that’s why she stopped making appointment because it happened to her every time. So when needs service walks in because appointments make no difference. And they need to be more friendly and taking COVID-19 Precautions :No one had mask on.

I bought a 2015 One owner Altima from this Dealership and after Two weeks I called my Salesman for Help on my A/C unit not Cooling Properly and he just said sorry u don’t have a Warranty on that part of the Car, And he did tell me it came with a 3 month warranty, And They talked me out of getting the Warranty I Needed because they said it shouldn’t need that, Now 3 months and $950.00 later the Air Compressor is out, And I’m on a Fixed income so I’m Screwed, Not a Good Dealership To mess With!

Very pleasant experience all the way around

James took care of my issues and handled them in a timely manner. Definitely will be back

Excellent professional staff. The rest is history.

Very rude customer service’ prices changed every time I talked to them ! Truly someone who does not value his customers !

Very professional and courteous.

You come here if you wanna buy a car from a reliable salesman. Ask for Joe Licata, he stands behind his word. John Roberts Nissan has some great deals on Nissan trucks and cars. The service center also freaking rocks. Thomas will make sure that you are taken care of in a timely fashion.

I had the WORST experience I’ve ever had buying a car at John Roberts Nissan. My family had bought a car there earlier in the month so I decided to buy one there as well. They did not have the car I wanted on the lot so they were going to have to order the correct one for me. I put $10,000 down and was told that the car would take up to THREE business days to arrive by the salesman. It didn’t come in for over TWO WEEKS despite it being payed for in full (I know this because I got the payment book and was gaining interest for a car I’d not even seen nor was in possession of). The salesman, EVERETT, was the least helpful person that you could imagine. When both me and my father tried to get in touch with him to ask him about the whereabouts of my new vehicle he was useless and rude. He told me he would let me know when my car got to the dealership which he absolutely DID NOT. I was informed by someone else that it had arrived (over TWO WEEKS LATER). When I drove the forty five plus minutes out to the dealership EVERETT proceeded to walk up to me, call me a different name, then tell me that he thought that it’d be better if I picked my car up on MONDAY (two days later) even though I had been waiting over TWO WEEKS on the car (that was paid for in MY NAME which had arrived very early that morning and that I gave them more than enough time to check over). Then he stated that he “texted me” about the situation which HE ABSOLUTELY DID NOT BECAUSE HE DIDNT EVEN LET ME KNOW THAT THE CAR HAD ARRIVED. The only information that I received from him was when I called him asking for updates or a pre populated email asking me how I was adjusting to my new car (THAT I DIDNT HAVE). So after he lied to my face about texting me, I informed him that I would be picking up my car (THAT WAS PAID FOR IN FULL) that same day because it was not my fault that nobody could locate that car for two weeks. He said it needed to be cleaned and that he needed 20 minutes to do so. So we came back in one hour (which is PLENTY of time to wash a car) to a half done washed car with soap spots all over it. After this whole situation I wasn’t even excited to get my new car. These folks jerked me around for over two weeks and ruined my Christmas. Every time I even attempted to locate MY vehicle I was met with “I don’t knows”. I will NEVER recommend ANYONE to buy a car from this establishment EVER after my experience there! It makes me sick to think that a RUDE and LYING salesman that cares nothing about his customers is getting one dime of my commission! I am NOT usually one to complain but I have NEVER dealt with an establishment/sales group as POORLY ran as this place.

Absolutely loved the service that I received here while buying my new Nissan Rogue. Growing up a daughter of a steel worker I was always a Big 3 owner. Well I have to say that I have been won over by Nissan and the people who work for them.

Erica James and all the crew are very helpful great to work with everytime

On 12/30/19, I purchased a Nissan Rogue at John Roberts Nissan. I inquired online and promptly received a phone call inviting me to visit the dealership. Aaron Atkins, my sales specialist, did a wonderful job explaining the features of the Rogue Sport and Rogue to help me choose the right vehicle for me. His expansive product knowledge, professionalism, and politeness made this a very positive shopping experience. In addition, I appreciate the help from the general and finance managers, which made this purchase possible. Lastly, the customer service provided was absolutely top notch through the entire process. I will utilize the service department at the dealership and look forward to driving my Rogue for several years to come. Thank you! Melissa

Went in for oil change and tire rotation. Service was fast and staff are very friendly.

Just dont trust them. Hidden charges.

Joe Licata is a valuable salesman for John Roberts Nissan. He helped us with the car deal we needed, an did it quickly.

I have always heard this was a great place to buy a vehicle from.I have had family purchase from there with great experience,but for me they did nothing but pull my credit and cause me a few points decrease for nothing..They would not take the time or submit to any lenders to get actual numbers guessing maybe they took my business as not a guaranteed sale because my payment would be to higher than my current car payment so guess they will only help you if they know for sure you will purchase a car.Too bad I guess because I would have purchased it anyway but guess it will be from another dealership that will take the time to work for me.

Tristen at John Roberts Nissan was extremely helpful! Made my buying experience simple and smooth. He was very knowledgeable regarding the financial side of the car-buying process and was very friendly as well. Highly recommend!

Went in and was out within 2 hours

Knowledgeable Technicians and very courteous and friendly staff. They ask insightful questions and offered guidance. The thoroughness of their service gave me confidence that my vehicle was in top shape. Great experience.

My experience at this dealership in both the sales department and the service department has been excellent. I appreciate the staff members who are professional and courteous.

Amazing place to purchase a vehicle. The motor blew in my Suzuki Forenza in 2017, and with money still owed on the car I was stuck between a rock and a hard place. I called John Roberts Nissan and got pre approved within minutes. I also didn’t have even close to the best credit. Jeremy Flemming met me at the door when I arrived and showed me several cars. I decided on a 2017 Nissan Versa, brand new with only 13 miles on it. Low interest rate with the loan and it will be paid off at the end of this year. I could not ask for a better experience for buying a brand new car.

Erica in the service department at John Roberts is the most excellent person to work with. Erica helps you understand why you are having the work done. More important, she helps you stay out of car trouble explaining diagnostics that is a predictor of future problems. Customer care and product knowledge, Erica gives John Roberts great value! Thank you Erica...LA Parks

Treated respectfully, no bait and switch like at other dealers. Would shop there again if there was ever a need.Will never go back to Nissan of Murfreesboro. They are all the things that you think of when you think of dirty car salesman.

I have purchased two vehicles from John Roberts and had a pleasant experience both times. I highly recommend this Nissan dealership to anyone within the area.

We are a repeat customer at John Roberts and love going there- our salesperson is Breydon Langford and we just love him- so kind- knowledgeable - and super easy to work with!

I would not take my Rouge anywhere else. Since I bought the car there have only had them service it. They do an amazing job and it is quick and easy. I can even schedule an appointment online for service.Love all the fine people that work there. Thanks for another year of great service.

I purchased a nissan pathfinder

Everyone was laid back, not pushy at all. They were happy to work with us to find the car and loan terms that fit our needs.

I always appreciate the customer service. The woman who met me to talk about the maintenance on my car is phenomenal and very knowledgable. She does not pressure you into buying anything but simply lays the facts about your vehicle out on the table. I appreciate it and have been more inclined to follow up with the recommended things given her insight. I also always wait for my car to be serviced and the waiting area is very nice with many amenities to make me more comfortable.

Everyone I worked with went above and beyond to make sure I was happy with my purchase, not just merely satisfied. They genuinely cared that I was truly pleased with my purchase.

Rude and judgemental. Definitely wouldnt recommend anyone going here, if you want respect Id go to another dealership because they made me very unhappy with how I was treated and even the dealer himself laughed at my situations. Worst experience ever!

The staff was very friendly and went out of their way to make you feel right at home. Dan Ross the sales consultant was one of the best that Ive ever dealt with at any dealership that Ive visited throughout the years. Top notch people!

Easy, fast,efficient, and friendly buying experience. Super nice, honest folks. Thanks to Jeremy Fleming

Joe Licata good person to deal with. Very patient and understanding. He done everything he said he would. I would go recommend to someone else for them to use him. The whole staff as a whole was stand up though. Honestly great understanding patient folks.

My service experience was great, and the personnel were outstanding, as always. But it took me 10 days to get a service appointment, which is unacceptable based on my past interactions with Roberts Nissan. I love Nissan vehicles, but the inability in the last year to get service appointments in a timely fashion has begun to make me re-think buying my next vehicle elsewhere.

Was having issues with my key fob so I had to bring my car in. The service team was great and super friendly!! They had to keep my car over night but they had it done early the next morning!! They got it fixed all that matters! Even vacuum my car out for me. Opened and closed my door for me while I was leaving. Just super nice people and they got the job done!!

Great choice!! Made buying a car easy!! Ask for Everett!

I am always impressed with the service Department. They make you feel welcome and are very professional. As a Retired Navy Chief, I am very appreciative of their recognition of my service by always being told by one or more of them Thank you for your service They are excellent at what they do. Thank you!!

The John Roberts Nissan service center was great. I had a sensor go bad and the told me it would take 3-4 hours to fix. It only took them an hour and a half and they “squeezed” me into their schedule. Really impressive!!! The waiting room was clean and comfortable with free snacks and plenty to read.

Very knowledgeable. Very pleased!

Mike in service went above and beyond to help me with my 370z. He was very knowledgeable. I will definitely be calling on Mike in the future.

Service was great