I felt rushed choosing a new dermals and the person helping me pointed out my options. I wasnt given any information on the type of metal or plating was used. I am going to have to return due to not having the knowledge either the piercer or person helping assist me has in better quality. I would rather pay more for quality metal then the plated metal currently on my face, causing irritation and pain.
Great experience getting my daughters ears pierced. Great care explanations. They reassured my daughter. Super professional yet kind. Very clean facility. Done quickly and correctly. She is one happy little girl.
Everyone we dealt with, from the front desk to the piercer, was very friendly. The experience was quick and almost painless. 😉😁
Always a great experience every time my daughter and I go. All the staff is very kind and knowledgeable. The piercers are extremely professional and personable. This is one of the most welcoming piercing parlors for sure.
Excellent customer service experience. Very educated in piercings. Clean and sterile. Answered every question and assured me that they would be professional and courteous.
Paul here,As a 68 year old man who has never seen a sharp object in his entire life, I did not let that hold me back from getting my piercing. Grant was an amazing man who calmed me down when I saw the size of the needle that would be traveling through my nipple in a matter of seconds. After putting up with my resist and whining, my left nipple was not the only thing pierced in the store. I would like to apologize to the peoples ears I pierced with my blood curdling scream, and those in the surrounding stores too. After the bleeding in Grants eardrum calmed down, I made sure he knew I was sorry. I love the twinkle on my chest and will definitely be returning soon if I am welcome!-Paul
Mad love to Kaitlyn who pierced me the other day. She was super friendly, professional, and obviously very experienced. I would go back to her all day!
I got my septum pierced here. It went fine she was really fast and didn’t hurt but since having it done it’s very noticeably pierced too low and not through the sweet spot. I got it done in October and I’ve kept it really well cleaned and kept up on the aftercare but it’s now may and it’s not healed. And not just not healed either; because of the placement the skin around will not heal and there’s an irritation bump that has formed that will not go away. I cannot tell if it’s because of the quality of the metal or the way it was pierced but it’s not pretty. I’ve been wanting to change the metal to see if it’s maybe just that but by the way it’s “healing” I’m worried if I take it out I can’t get it back in. For 65$ I was hoping the metal would be higher grade or I would have at least better placement ☹️ I feel because she did it so quickly she didn’t properly pierce.
Very nice and helpful staff. Genuine caring for their customers.
Super sweet products & wckd knowledgeable & friendly staff!
All my piercing have been done here.. I have literally been going here for over 5/6 yearsKatie/Rachel have pierced me.. but Katie definitely understands me.. shes my favorite!! All the staff is polite well mannered. They are up on all the Covid-19 rules regulations and guidelines.. and follow them to the T!! They also have stylish jewelry that you can purchase not just for your piercings.
A very clean and safe place to get piercings done. Staff is super knowledgeable and friendly.
I came in to buy jewelry for my labret and since it was only a month old asked for a piercers opinion on what size I should do. Was told I couldnt downsize possibly ever cause the size of my lips. Came back in two months later looking for the size I was told by the piercer and was told by two women that basically me thinking I was that size was crazy and were insisting on these shorter ones they had a bunch of that were noticably shorter. They seemed so confident about that that they convinced me to buy seven pieces of jewelry for that. I tried the ring they grabbed and they insisted it would fit even though I said it looks too small and I couldnt even close it in my mouth when trying it on at home. I tried the stud jewelry and it was small but I figured they were professionals they know more than me. In less than 24 hours my piercing was super irritated and when I went to switch it with my longer jewelry to give it a rest I realized not only had the back sunk in but I couldnt see it my piercing it had been swallowed by my lips. So after the painful experience of getting that out I now have seven pieces of jewelry that dont fit my face and a severely irritated mouth and cant use what I spent all that money on-_-
Im going to be honest, Medusa is really hit or miss depending on who you have as a sales person if you have questions or are new to the body jewelry world and not sure what will work best for you yet. Ive had both my nose and helix pierced there previously and the service was fantastic and clean, my piercings have healed well and I appreciate them!However, both myself and my boyfriend have had some off visits where we ended up being sold something that didnt really work for our respective piercings (ex being suggested jelwery that doesnt fit or is borderline impossible to successfully put in etc) or getting some odd healing advice outside of their helpful pamphlets.If you go in to buy jewelry and youre not sure about something or how it works or the easier option if youre knew to changing your jewelry- ask whoevers helping you LOTs of questions to help your purchase be more successful. If you go in for a piercing, know that youre in good hands!
Love this place. Been goin to Medusas since 1st day opening of Rockingham Malls location. I always spread the word to go here for best prices, jewelry and piercings. Plus Staffs super nice. Need to add me as a piercer then youll rock LoL.
Easy online appointment setup. Everything was beautifully clean and the staff were so sweet and helpful and very well taught and knowledgeable. The piercing itself was a nose and it was done quickly easily and professionally with all brand new and sterilized equipment. They were so well stocked it felt like a drs office! Highly impressed and highly recommend
Really awesome and knowledgeable staff help me navigate through learning about gauging my ears. They were super kind and extra patient. Thank you guys for being super awesome!
I am very impressed with this place. Book an appointment online to get some piercings and show up a little early to sign the paperwork. They were all very nice and professional. The piercer made me feel comfortable and answered all of my questions. Will definitely be going back for more. Oh and my piercings are beautiful 😍
Ive gotten over 15 piercings with their piercer kate. Never had a problem, infection or anything of the sort. I absolutely love coming here!
I had wanted a piercing for 4 years up until I actually got it done, and I wish I had still waited & went somewhere completely different. I don’t remember who pierced me, but all’s I know is my navel piercing is VERY obviously crooked & definitely wasn’t worth the upwards of $70 (including after care). The original marking wasn’t where I wanted it, so I had her re draw the top dot & i guess she didn’t realize that moving one marking means you also need to move the other... the experience was definitely something i regret & i wouldn’t go back for any other piercing. i wasn’t going to leave a review, but everybody comments on how crooked it is & i’m just super unimpressed overall.
Got three piercings here, was given the wrong jewelry 2 times. when i got my navel done the lady almost pierced me in the wrong spot twice however i wont hold it against her since i believe she isn’t fluent in english. just got my ears done here and despite my extensive aftercare it hurts like heck now that it’s time to change the jewlery. overall not the worst but not the best
Ive had both sides of my navel pierced(one from Snakebite(nothing wrong) and had to let my body get used to the metal), but every piercing I got by Medusa, healed incredibly well. You can go back and make sure the piercing itself is healing correctly. The techs that pierce you are so gentle and amazing, Ive never went to another place to be pierced, I personally trust Medusa for my piercings. I just got my nose done and they give information about what happens when its healing and what to look out for
I went to Medusa today and got a nose piercing done. The staff were friendly and helpful with tips and aftercare for the nose piercing. I would reccomend to anyone getting their nose pierced to go here.
Got my nose pierced here in March-ish. The girl at the front desk was helpful and super friendly. The piercer didnt really talk to me other than to ask what side I wanted the piercing on and if I wanted it repierced in the same spot or not. But the whole experience was great! I was even brought in a few mins before my appt and the piercing only took about 5-10 mins start to finish.
I got my septum done and I kinda turned into a wimp last minute while the piercer was doing the clamps. She was very patient with me and let me have my little wig out. Super nice, super efficient- not only with the piercer but from the staff out front who took the time to full explain things I had questions about. Would definitely go back
Very clean. Kind staff. Piercing was quick and easy.
Took very good care of my daughter when she got her nose pierced. Definitely recommend
Everyone there made me feel so comfortable since Ive never gotten a piercing before. If I decide to get more, definitely going back to them
Got my 2nd lobe piercings done by Kaitlyn, she and the rest of the staff were very nice and helpful throughout the process. Clean and professional shop that adheres to covid precautions which is appreciated. I booked my appointment online the day before and paid a deposit, arrived a little early to fill out paperwork then was called back. They offer lobe piercing with needles or piercing gun if youre Trypanophobic. Id definitely recommend the needles for reasons too long to list. Only cost a couple bucks more than Claires etc and worth it for sure. Dont forget to tip your piercer!
I got my 2 year old ears pierced here when she was 6 months! Never had problems with them even though there cleaning method was different then I was used to. Theyre still in her ears!🥰
Helpful + knowledgeable, always recommends what’s best for you and your wants. I’ve been coming here for years and I always am excited to return
I have now gotten my septum, navel, and nipples pierced here. Staff is always professional and deals with my awkward attempts at making smalltalk very graciously. All 3 piercers Ive interacted with have been efficient and clean. Also the jewelry you can buy in the store is awesome. During Covid times you must make an appointment by phone prior to getting pierced and you must wear a mask in the store. You are also limited to 10 people in the store at a time. I would definitely recommend Medusa to anyone looking to get a piercing.
The staff was very kind and very welcoming especially for my first nose piercing. I was scared very badly and they reassure me. I absolutely love this company and recommend anyone thinking getting any piercings.
This is my absolute favorite piercing shop and I will never go to another shop as long as this place is still around. Absolutely love the staff! Everyone is so friendly and professional!
Very friendly and knowledgeable staff.Very helpful, prices are great
I have come here previously and had an ok experience, but after this it’s safe to say I will never be coming back. I was given this conch piercing, and as it is not my first cartilage piercing, I am very careful about regularly cleaning my ear, not sleeping on it, everything. However, this was merely 4 days later, and the bar was so short that the back ball was nearly being covered by the skin on my ear, and my ear had nearly doubled in size. The pain was so severe from the pressure that I was almost constantly taking ibuprofen and needed to take medicine to help me sleep at night. None of this was my own doing, as I said, I am experienced in caring for cartilage piercings, I was even complemented on how well my year old rook piercing had healed.I ended up having to go to a different shop, no way I would trust this trash, and they put in a much longer bar, with a flat back so it could not get pulled into the skin, thoroughly cleaned the piercing, and I could not be happier. They even charged considerably less. I have had good experiences here in the past but DO NOT RISK IT. Something like this could happen to you too, go to a more professional place, I personally recommend Capital City Tattoo in Concord.
Ive only had good experiences here. Very clean, very friendly, and my piercings look great every time. They give the correct aftercare advice and help troubleshoot if needed.
Been to Medusa at the Manchester Mall multiple different times for lobe, cartilage and conch piercings and all have been very professional and clean. I have also bought countless amounts of different types of jewelry here. All of the staff is very kind and welcoming. 10/10 recommend!
My husband and I had a very beautiful experience. I will be back to get my daith 😊
Had lip piercing done here. Very sterile looked like a hospital room in the backVery clean and the staff was experienced and professional.
I love Medusa body piercing great prices awesome deals and very friendly staff
I got my nose pierced there yesterday, they were very nice and explained everything to me and my parents (since I was underage without a guardian).
They were very friendly and professional. They were sure to give all the info about aftercare as well as tell me how my piercings will be done. They also reassured me that Id be fine and I could handle it. I loved my experience at Medusa!😍
The staff is friendly and are very helpful in making sure the customer is aware of proper piercing aftercare, and the piercing process is very quick and easy with them. I will definitely be pierced by them again.
Ive gotten many piercings there. Very happy
They did my first ear loves and it was perfect. Would recomend to anyone
The piercer I had was absolutely amazing.
I always feel comfortable going to Medusas for piercings. The facility is clean and the staff is friendly and professional. They all have a calm demeanor which really helps to ease nervousness!
Such a great experience. The piercier, Katie, was so kind, informative, and talked me through the whole piercing process. If youre going to get any piercing done, go here!
Professional, great, helpful staff.
Amazing! Loved it got an industrial and my nose done it was quick and easy.
Medusa is so clean, their workers are so friendly, and the piercings are so affordable. i don’t remember the name of the girl that did my cartilage but she did it so fast and made me feel so comfortable. we accidentally made an appointment a the salem mall and they still took us in anyways! i definately will go here for all of my future piercings!
Everyone is always super helpful and very kind!
They are a great place to get piercings. My daughter has gotten 2 there. What they lack in personality they make up for in professionalism.
If I could give this place 0 stars I would. DO NOT BUY JEWELRY FOR HERE!!!!! I spent $90.00 on a nose ring that broke twice within a matter of 2 hours and they refused to refund me my money and told me I could bring it back the the store AGAIN an they would shop it out to be fixed which who knows how long that would take and if my piercing would close by then. If I’m spending $90.00 on a nose ring it should be good quality and I shouldn’t have to be driving back an forth to the mall every other day to get my nose ring fixed. Emailing with the owner was a disaster super unprofessional in there emails. Horrible quality never pay good money for jewelry here.
The young lady that helped me was very polite and helpful in showing me exactly what i was describing and i even received 15% off
The staff was awesome brought my daughter in to get her belly button pierced very happy with the piercer the whole experience was awesome great selection of body jewelry is there as well
I have gone here more then once for piercings and each time was a lovely experience. It is very fast and they are very adaptive to your need. I became very lightheaded after getting my industrial bar and they let me lay down for as long as I needed. I plan to come here for all my piercing needs in the future!
I recently got my nose pierced by Christina at Medusa. She was so nice and so fast! I was worried for nothing! She was gentle and professional! So happy with choosing Medusa. Barely any waiting time, knowledgeable staff, great prices, quality jewelry and relaxing atmosphere.
Knowledgeable, courteous and extremely helpful. Great prices. Will definitely be going back.
I dont usually take the time to do reviews, but Medusa was absolutely fabulous! They pierced my daughters ears for her sixth birthday and they made her so comfortable with the procedure. I was totally impressed by all the staff and how friendly and patient they were with us despite the fact that the shop was extremely busy. The shop was very sanitary and they also honored our privacy with a private room for the procedure. I would highly recommend this business for piercings.
Love the body jewelry selection A++
Love this place. Clean. Piercers are knowledgeable and friendly.
Went to get gauges for my earsAsked for 14mmThe young girl behind the counter asked me what size that was......Please stop hiring people who have no clue about the products in your store or ear stretching sizing and safety.Youve got a liability on your hands.Will not return. This place is a laughingstock. But its gotten worse.
I honestly loved it. They were really nice and good. They were sweet bout my first piercing. They were nice and good bout it and Id honestly loved it I would 100% go there again for another piercing. I got mine done today for my bday. I recommend going there.
First I wanna say I absolutely love this place, the piercers are awesome n fast ive never had a problem with any of my 12 piercings an I recommend going here if your considering a piercing with that said the jewelery here is not as good this is the 4th or 5th time ive purchased jewelery and it broke or wont stay clasped I spent over 300 last week an not 1 but 3 of the pieces of jewelery broke 2 balls broke on 2 different bars then my septum ring wont stay clasped Which I paid 20 for that one piece im upset and now due to the ball breaking my tongue had closed so no more snake eyes im more sad then anything...
The employees were very nice and super helpful.
A great piercing shop. They have average pricing for a piercing shop and are very sterile. They have a wide range of jewelry and are capable of doing all types of piercings. They also have a site which is very helpful when looking for hours or piercing types. On the website they also offer pictures of people who they have pierced to give you an idea of what yours may look like. They walk you through the process when they are piercing you.
I got my nose pierced by kaitlyn, she was such a sweetheart! 100% recommend!
Great experience! My best friend and I are visiting from out of town and wanted matching piercings, but as we both have a few, we weren’t sure what to get. The wonderful staff made excellent suggestions on what would fit our ears (which they totally didn’t have to take the time to do) and we ended up getting something we hadn’t considered AND both doing something we’d wanted for a while! Our piercer was so knowledgeable and quick with the piercings, she was very kind and even changed some jewelry for us! The sales associate was also very kind and helped us to pick jewelry that would work with our respective piercings. Thrilled with the entire experience and honestly sad that this can’t be our regular shop since we live so far away! Hope we can visit again sometime!!
They fit me in for a emergency jewelry swap when I needed to go in for a MRI-- saved me from having the holes of my helix piercing close up. Staff are helpful and friendly, and the store and appointment room are clean.
Went to get my nose pierced a few months ago. Great staff, explained the procedure and how to take care of after. The piercer was friendly and knew I was nervous so took her time and ensured I was okay. Reasonable pricing. Will go back again if I get another piercing
Yesterday I impulsively wanted my second ear piercing done. I had so many questions about the care and the process of it, and even though they were fairly busy yesterday the associates were extremely helpful. Theres a small woman with face tattoos who took the time to explain everything to me. She answered all my questions no matter how silly :)The woman who actually pierced my ears was so gentle! She talked me through it and made sure I was comfortable, liked the piercing placement, and I was cleaned up and good to go. I just loved the whole process!11/10 would recommend
Awesome job and the piercing lady was awesome!!
Although the piercing was quick and painless, they pierced my cartilage and put a butterfly clip on... never once have I seen a professional do that. It literally leaves your ear no room to swell, went to a different piercer so they could put the RIGHT jewelry in
I came to get my nose pierced here and it was great the lady who did my nose was super nice and it was really clean in there she went thru all the steps with me and made me feel really comfortable and I love the way that my nose piercing came out it’s truly amazing I would love to go there again for other piercings I highly recommend coming here.
The people are nice, I’ve got 2 piercings there no problem. But I got some nose jewelry and I told them my size and they said I was a smaller size without even sizing it or anything. They just looked at it. Now I have jewelry that is smaller than my piercing. Not a big deal but I wish they would’ve actually checked.
Awesome sauce! I’ve done 5 separate body piercings here and each one never fails to amaze me.
Got both nipples done here about an hour ago. Didn’t catch either of the ladies’ names but they were super sweet. The dark haired lady with the flower tattoos on one arm did my piercings. She said she’s been piercing for about 7 years. Took my husband and I back into a little room with a doctor’s office type of table. She marked me up and had me look to make sure they were how I wanted. Had my husband check to make sure. She happily re-marked where we thought one side was a little slanted. We did that about twice until we were happy with how they were marked. She was totally chill and great the whole time. The procedure was quick but she was still steady handed and confident the whole time. Put the clamps on perfectly before the actual piercing part. Not too tight, not too loose. They came out great and she was so sweet and patient. Answered all our questions and concerns. Both ladies gave us great tips and helpful care instructions. I was hesitant to get my nipples done here because of it being a place in a mall instead of a piercing shop but I definitely recommend it.
Super friendly, informative and great employees! I have gotten 12 piercings from Rachel with 0 issues!! Shes the best
This place rocks!!! I love that the piercers dont change, i had the same girls piercing me since I was 16. Very polite and informative. All my friends come here. Definitely recommend.
Love it, Love it, Love it.Best place in town. I have been here since last time I saw the winning results on Union Leader newspaper. I never regret it, the staff is cool, and the piercers are very knowledgeable, the room it’s like in the hospital, clean and bright. I never had any problems with my piercings, they were done perfectly and I can’t be happier.
Terrible customer service! Went in on 12/6 for a new piece of jewelry and the item I wanted was out of stock...no big deal, the sales associate called another store and would have the item I wanted sent to the Mall of NH store - told me would be a day or two...great! Yeah - NOT so much, have not heard from them 5 days later and when I called on 12/11 spoke to some snippy sales associate who made it clear she had NO desire to help me find out what happened, instead of owning the follow up - she tells me I have to call back the next day - NOPE, NOT going to happen, if you dont want the sale, Im sure I can find some other place happy to help me
Ive had two eyebrow piercings done here myself, and brought two of my kids for earlobes, and the older just got his eyebrow done, too. The staff have always been courteous and professional, and Christina has done all of the piercings. Shes been great -- no fuss, and very little pain. And pricing is very competitive -- our eyebrows were $20 less than a shop in Portsmouth that wouldnt even see my son until hes 15. Medusa is an extra drive for us, but I dont think Ill go anywhere else in the future.
This place is the place to buy jewelry of all kinds for good prices! Shop is very clean & organized. The only downfall was the management. I wasn’t impressed with only two people working both at the register & as a piercer. The wait was a bit annoying.
Piercing room was clean and hygienic. Staff were friendly and knowledgeable. Lady who did my daughters piercing was so calming and patient.
Friendly staff who went over protocol thoroughly.
Got my septum done here, the lady with a flower tattoo was amazing, very informative and honest about everything. There was no awkwardness or pain, she explained everything got me out in 10 minutes with a piercing. She applied just the right amount of pressure with the clamp and I didn’t feel any discomfort or pain. She also was patient enough to tolerate my nervousness. Cool place.
Every time I go I enjoy my experience with them. They are super nice and knowledgeable while I’m asking questions. They make sure you know how to take care of your piercings correctly. They are quick about getting your piercings.
Best piercing shop in Manchester NH! Everyone is so helpful and knowledgable about thier products and services. My children and most of the family all have had great experiences as well. Keep up the great work guys!
Literally the only place I go to for piercings!! They are the best!!
The girl who did my piercing was nice and made a quick job of it. I was happy with the results and it was reasonably priced. I would go back in the future
My wife and I came in to get a few piercings done. I got both ears pierced and she got a nose piercing. We went in and were gone in less than 15 minutes. Our piercer was quick professional, courteous, and considerate. Im never going anywhere else to get my piercings done. My only issue was, I wasnt able to tip electronically, she deserved something and I never carry cash.
- Address:1500 S Willow St, Manchester, NH 03103, United States
- Site:http://medusabodypiercing.com/
- Phone:+1 603-669-6300
- Body piercing shop
- Monday: