I was greeted by Rob with a big smile and a lot of energy and patience. He was brilliant and very helpful and called me on time to come and collect the car. car was valeted as well which was a nice gesture.It was the first time i learn about the Service plan and i signed up because it makes carrying out service less of a worry and more planned.The branch is quite nice, safe, clean and spacious.

The staff are so friendly and welcoming, they like you no matter of your circumstances,they are fab.

I was helped by Darren Manley who was excellent. He was knowledgeable and gave great advice. He helped me with the process of changing to personalised plates and getting the car delivered. If I buy again from Manchester Audi it will only be through Darren.

No it was a horrible experience, the problem wasnt fixed, yet I was charged in full, now I have a 16 plate Audi broken down outside because you guys couldnt find the problem. So no it was the worst experience of my life

A very big Thank you to Emma at Audi for organising my service and especially to Robert who dealt with my needs. Communication was clear and concise with video of my car inspection. I’ve already booked my next service and again the experience was definitely better than others I’ve had in past.

We bought an approved used car from Manchester Audi and had a great buying experience thanks to Darren Manley from the sales team. Firstly we called up and provided a pretty specific set of requirements which Darren reviewed and advised that although they didn’t have one in, another Jardine motors Audi did. Darren facilitated moving the car down to Manchester so we could come in and see it on a weekend with a refundable deposit. When we went in he took us out for a test drive and we proceeded with the purchase. Darren then kept us up to date while getting the prepped for us to receive the vehicle. Finally due to us not being able to get back down there easily as over an hour away he personally delivered it and took the vehicle that we were part exchanging so we were not without a vehicle at any point. All round excellent service and stressless process. Hands down the best car buying experience we have had.

Met Raf today. So helpful and enthusiastic. Not sales but a welcoming member of the Audi team. All other Audi branches must have a Raf. Nothing was too much trouble for him and he had a big smile even late on, on a Friday.

Excellent customer service from Audi sales executive Darren Manley! Very helpful and and an overall wonderful person! No pressure selling. Nothing but great service! Yes, we did buy from him!

The meet and greet guy, Rav (I think) is a joy to behold so friendly and welcoming.Lovely Dealership and staff.

Very good saleman. David. Very helpful on my choice of the used Q7. Would highly recommend this dealership.

I was dealt with by Rob Stanke who is brilliant. Knowledgeable, full of energy but more importantly very honest. As usual, the rest of the Audi team at Manchester Audi were excellent too. The team here at Manchester Audi did everything they could to satisy me. There is still a remaining technical (software) issue with the vehicle which I will need to take up with Audi, but that doesnt take anything away from Rob and the teams excellent service over the past few days.

Unrealistic amount of work required to a relatively new & low mileage vehicle. I suspect that the quality of parts originally used & workmanship must have been poor. Work should have been undertaken within the bounds of the Audi vehicle Warrantee. Unfortunately, this has resulted in the loss of any future custom with Manchester Audi.

Excellent customer service took my 3rd audi from. Here Saturday the staff have been excellent as usual even with these difficult times

Awful experience. They missed an aspect of the service and failed to clean both cars. Was told to call to arrange another appointment and promised call backs which never came. Finally arranged a second appointment but they had no record of the appointment when I turned up. I missed 2 hours of work for nothing. They apologised and promised the person who arranged the appointment would call me to rearrange when he was next in - still waiting for a call over a week later. Ive paid for something that they are not delivering. Awful customer service and not befitting of the brand. Would never use this garage or dealer again.

I called up regarding new parts for my car and it was a great experience and received great customer service. Josh was very helpful, very polite and explained everything in full to ensure I understood the full process and everything that was needed. Highly recommend!

Bit of faffing about to get my car booked in for a service.Service was carried out on the same day.Mixed information on the report compared to the video.Member of staff who I dealt with was helpful.Tried to contact Adrian (After sales Manager)as requested - left 2 messages and no reply.

Attended parts dept was served my a very polite and helpful member off staff by the name off Jacob. He was a great help and very supportive nice to see there are still very helpful people who go to great details to help. Keep up the good work.

Required information on some parts for my families car. Spoke to an advisor called Josh who was excellent help. Service was quick and helpful. Would definitely recommend asking for him if you’re ever in the market for parts.

Lovely service from Jacob. Very polite, helpful and efficient. Explained everything perfectly. Thank you for your wonderful service 😍

Cheers Adil. With your professional attitude and understanding my circumstances response me shortly, I experienced an excellent service. Cheers.

Helpful & friendly

Johnathan managed to get me a great deal on my new A6. Great experience from start to finish.Amended review based on after sales care. Was missing 2nd key on collection of car. After sending repeated emails with no response and then making a phone call and leaving my number with them but no call back, the review is changed from 5 to 1 star

Excellent customer service from Raf, very friendly and made me a cup of tea. Perhaps he could teach the woman on desk some of his skills.

In the past 2.5 years Ive visited this branch around 5 times and Ive always left happy and incredibly satisfied. All of the Teams and staff are friendly polite and I have never been left waiting without someone acknowledging me. Excellent customer service from start to finish! Service Team in particular are always amazing. Adrian and team always provide 1st class service and Rebecca is brill at her job. Congrats on the award guys! Very satisfied customer.

I can honestly state that, for the decades I’ve been driving, this has been the smoothest & most comfortable vehicle purchase I’ve had the pleasure to engage in -& considering it was on the back of an intended but cancelled purchase from another group, taking into account the misinformation & obstructions I received from there, I’m happy to state that negative experience enabled my appreciation of the consideration I received from Jardines & Manchester Audi specifically as being that one would expect, & then some.Jonah Stead as my sale coordinator was as pleasing & affable to deal with as he was professional, his guidance throughout was fully informative & his preparation preempted pretty much any query or comment I’d felt I may need to present, the couple of times I did have a question to ask the response was swift as it was detailed, & his time given in clarifying the differing control setup between the Q7 & the TT I’d arrived in on the day much appreciated :I’m more than happy to score the full 5 Stars to Jardines / Manc. Audi, were there a further nomination regarding personnel I’d happily award Jonah a greater number.My full recommendation to both the Branch & the individuals staffing it.

Great experience, made to feel welcome and given plenty of information and guidance given.

Amazing service!! Felt very welcomed as soon as we walked through the door by Raff, what a lovely kind man 10/10 also our service advisor Rebecca Louth was so helpful and amazing throughout! 10/10 Thank you so much! Highly recommend!! Audi... You should be very proud of your staff!! 👏👏

Very poor experience during a recent high value purchase. PDI performed was non existent as vehicle was handed over with a fault on the dash. Later sent parts to the customer to try and resolve but parts sent were incomplete. Took time off work to visit another local dealership only to be sent back due to incomplete parts. Absolute wasteful experience. Id take your business elsewhere.

Excellent service from Jonah Stead at Audi Manchester. Would recommend.

Jacob provided an amazing service, very professional, approachable and extremely knowledgable! Would highly recommend to all family and friends. Thank you

Very poor customer service! Multiple occasions so not a one off. Test car not available even though was confirmed in advance. Staff not interested in showing my partner other options or any type of help. No call backs as advised either. Will happily take money elsewhere 👋

First time at Manchester Audi as a customer from Newcastle moved to the area. Dropped my car off at 9am for service and MOT, car not returned to myself until following day due to delays. Rang up 3 times to find out status as I was just waiting about, was told they were putting my S3 through MOT before service and was told they were waiting to see if it passed or failed before doing the service, presumably to save money and time at my expense and having a potential black mark on my cars record. Not offered a alternative form of transport until 6PM, so had to travel to and from city centre via tram to get a car from Audi to go home to come back the next morning because the service/MOT was not completed. No AudiCAM service received until following morning after being told car was ready to pick up. To top it all off, they didn’t have the washer nozzle in stock which was the one thing I needed fixed and was told to come back tomorrow! Shocking service especially for a potential new customer, will not be returning.

I do not recommend ..... the service is quite nice, but no one wanted to go outside and approach my car and I only asked for a little help

Wanted to test drive a Q2 but because I am not changing my car for a couple of months there is no point as most of the cars in stock wouldnt be there. I simply wanted to get a feel for the car so any Q2 would have done... but I guess if you arent looking to buy there and then they arent interested.

Great service and many thanks to Tom for a comprehensive and step by step explanation on the Audi products and financial options. I am very happy and grateful for your service.

Terrible customer service, called this dealership early last Friday to check availability on a car they were selling as we were traveling from Leicester. I was told that they were busy and someone would ring me back within the hour, 2 hours went by and no phone call so I called them back to be told that someone would ring me back before the closed, guess what, no phone call. I then called them on Saturday to be told that they were again busy and promised someone would call me back before they close at 5pm, Still no phone call. Worst customer service Ive experienced

Needed a spare part for my a3 the spare parts team was very helpful. Thanks to Jacob and the rest of the team

Lot of beutiful cars around the some of staff very friendly and somone of them bit rude but altogether good been there for my Audi Gearbox service it was great experience they send me video clip for my car work which is really useful.

Thanks to all Manchester Audi staff for a great customer experience - reception staff were very friendly and welcoming, really like the video sent from the technician carrying out the inspection of the vehicle and the car was available for collection at the time initially given.

Raf and Jaime really makes this place a five star experience.A warm welcome and just so accommodating and knowledgeable about what theyre selling. Give these two a pay rise please 🙏 I really want to buy an Audi now!

Got my Audi from here. Really pleased all round. Had really great customer service from a lad called josh Broadbent who helped me out with the parts I needed for my car

I bought my Audi in 2019 and have had a lot of dealings with Jacob whenever I have needed parts his customer service has always been amazing, on occasions he has had to go out of his way to locate the parts that I needed at a short notice and I have never been let down always recieved service with a smile 😊

Recently visited Manchester Audi and spoke to a young man named Josh Broadbent who couldnt do enough to help and point me in the right direction. Extremely polite and a credit to the company.

I just enquired about a car in view of my part exchange they offer you less than trader valuation be aware do not buy if you have a part exchange very very disappointed to see that the manager there is taking advantage of this.

The sales man called David I say sales man more like a back street dealerWas the most rudest man I have come acrossAudi he lost you a £56 k saleWill never purchase from Audi again which is a shame had 3 AudisAll other sale staff are good you have a bad sales person there

They are giving a service appointment at 10:10 in the morning for just an engine oil replacement and then they told you to wait 7,5 hours to get your car back for a 25 mins of work.. unbelievable, why are u giving appointments in the morning then..

Rang up regarding some information, great service especially Josh very polite and helpful!

I was looked after by a very helpful and friendly sales agent (David) which made the whole car purchase experience much better.

Robert Stanke is outstanding! Attentive and great communication. He has looked after all elements and offered ongoing support when required which as a customer is greatly appreciated

I dropped my car off to get some repairs but after a whole day of no reply from car care plan they couldn’t continue with their work, through no fault of their own. Rob gave me a car to get home, plus he helped me with the price on an extra repair they found at the best possible price. I could tell he had my best interest in mind. I can’t thank Rob enough, very much appreciated.

Just been in to buy a new bumper for my Rs3 Jacob was very helpful with finding the brackets and trims I may also needed which I was unsure about,, very polite and helpful ⭐️⭐️⭐️⭐️⭐️

My wife and I visited Manchester Audi for minor issues we were experiencing and was greeted by Raf, very lovely engaging gentleman and then put in the care of Rebecca Louth along with Krystof (Polish gentleman). This was fantastic as my wife is Polish and she was able to explain the issue in their language whilst I spoke with Rebecca, Raf and ultimately Adrian Q. The service level reminded me of being back home in the United States and we both have nothing but outstanding praise to the Audi team and gratitude. You have renewed my faith and won over my wife as a new fan now. Well done to all involved. Highly impressive.

I was very pleased with the help I got today, especially like to thank josh for his professionalism and resolving my problem quickly!!

Came to Audi to have my car looked at for the first time, I’ve always had BMWs so this was my first visit, the team were amazing and really looked after us, always making sure we were comfortable and had drinks and sweets for my son, we were waiting a while and my son started to get a little agitated, Adrian Quinlan instantly spotted this and brought out a remote control car to entertain him, the staff all gathered round and started to to join in with the fun in the show room and as you can see my son loved it! Thank you for such great chat service at Audi Manchester

Fantastic service I love the welcome guy there who books you in..mate if I was happy as this guy every morning Id live longer.. really nice touch.

Excellent Customer Service. Very Friendly and very efficient

Jacob gordon was dressed smart, very polite And courteous and helpful.

What a horrible horrible customer service. If you didn’t buy a car from them or don’t want to buy a car from them, don’t expect them to help you with anything! Just to find out about an Audi car that I bought after switching from Mercedes to Audi (bought the Audi from Birmingham but live in Manchester) and popped up to Audi Manchester Chester road to ask a few questions about how to operate the car, the worker there called Tom told me he had no time no matter how much I pleaded for him to please assist me with basics. He was disinterested when he found out I didn’t buy the car from him and said he simply doesn’t have time to answer my questions or help me when he clearly doesn’t have anyone he was attending to. I was flabbergasted! The customer service was extremely poor! I’m just warning other folks like me to beware. Especially beware of the mediocre customer service from Tom. He really shouldn’t be representing Audi. Folks like him gives Audi a bad reputation when it comes to their customer service.

Clear Covid guidelines, which were adhered to.Great service. Kept me informed throughout the day.

Very nice helpful and professional keep it up with good work

Rebecca help me out all the way through to get car sorted. Thanks Rebecca and Adrian

It’s been a month now since I had gone there to purchase a vehicle and I paid 1k as deposit, unfortunately didn’t end up buying the car, since then the refund of this amount has been an ordeal communication with the sales executive by the name of Jonah is very poor, not a single day did he call me updating on the progress of my concern I have had to be the one to call and follow up.I definitely wouldn’t recommend such a service to anyone. Until to this day they haven’t refunded my deposit and no one at this branch seems to pay attention once a customer has left.I understand Audi is a big brand but I don’t think it takes close to two months to process a refund totally disappointed.

Took 5days to do a simple toothed belt lubrication. however the problem is still there. The car was not hoovered or even washed after service.. i took the car to audi Stockport and they fixed the issue within few hours.

Just wanted to say big up to everyone at Manchester Audi, specially Becky B, who has been a massive help. They were perfect, covid safety spot on, courteous. Getting my next car from you. Would definitely recommend.

The guys at Audi Manchester went above and beyond to make my first Audi experience memorable. From the moment I walked into the showroom I got greeted by a pleasant gentleman, which automatically made me feel welcomed. I then got introduced to Jerome, who showed me around the vehicle and answered any questions I had. Well, what an asset he is to Audi, so friendly and knowledgeable. I then met Michael, who was incredibly professional and attentive to all my emails and calls. He really did make my first experience of buying a car on finance, effortless. The team at Audi including Nicola and Jonah, also were brilliant. Constantly updating me on email and telephone calls regarding the next steps to purchasing my dream car. Lastly I got introduced to the After-sales manager Aidy, who is excellent. Again, professional, knowledgeable and obviously has outstanding customer service. I can honestly say, I had the best first experience getting a car on finance with Audi Manchester. I would highly recommend Audi Manchester not only to my friends but close family. And I really can’t wait to come back and see the team for my next car in a few years time. Thank you to all of you. I left the showroom feeling valued, and a very happy customer!Brooke

Keir was very helpful and made sure the buying and selling of my cars was a easy and pleasant experience

From initially having an experience that I found lacking I have been completely turned around. The service, attention to detail and care shown has been exemplary. I feel there is a genuine desire to be better than other main dealers and the service department is fronting this.

Very smart garage after looking at this audi garage on the Web good selection of cars was looking for and new car but was just to late. Will keep on looking.

Great service from Fivos and from the sales manager Paul to ensure all customer needs are met. Thank you

Have emailed once and phoned twice about buying a car. No reply to email, then on first call 5 days later my details taken and told someone would call - no call. Called again 3 days later told more info would be sent within 24 hours Nothing after another 4 days

Brilliant service every step of the way! Would like to thank Kier Jackson for all his help hook me up with the car I wanted, love it!

The worst customes service, service and diagnosis i have ever experienced. I brought my car in due to the vehicle pushing out smoke from the exhaust and was generally rough and uncomfortable to drive, rev counter jumping. Audi suggested a forced regen which i the customer explained that i have had one done previously and would prefer a deeper investigation into the problem. Audi insisted on the forced regen and charged me £360. Total incorrect diagnosis.The following day the car was giving the same problem. I booked it in again with a 3 week wait. Unfortunately 5days later the vehicle caught fire with me on the motoway. Audi falied to show any courtesy any good will gesture or any liability, then i got threatened to have my car removed or i will be charged a storage fee. Currently going through legal process.

Very happy with my visit to Manchester Audi. Easy booking system and confirmation of the appointment shortly on their part. Brilliant and accessible location. Greeted by very friendly staff. Accommodated my needs for a quick inspection and service of my car due to working circumstances.

Professional service from Darren in Sales, made contact to explain my renewal options, clearly and friendly, It’s hard with the dealerships closed and unable to test drive, but I have my trust in Audi, and especially Jardine Manchester Audi to follow through on anything they promise, my dilemma, is to wait until the doors open, or bite the bullet, and just make the leap, either way I will be purchasing of Audi Manchester, and especially Darren in Sales.Keep up the great work 👏👏

Kept me well informed whilst servicing my car

Helpful and friendly staff, exceeded our expectations. Rebecca was very nice and caring.

Darren was fantastic in sorting out a great deal for my new used Audi -Q2. He managed to sort everything out within 3 days, he was so helpful and friendly. A pleasure to deal with.

Unprofessional, Unbothered & simply dissatisfied with overall care & after care

Investigation into possible timing chain replacement on an Audi S4 B8.It was later confirmed the next day as being that and Audi were brilliant in dealing with the warranty company and repairing the car. Although the car was with them longer than expected, I was kept informed at each step and never needed to call for any updates. I had total confidence the repair would be done to a high standard and as quickly as possible. A few issues were identified post repair however this was not related to the work carried out but to my Immobiliser and Audi sorted these immediately when I had to return the car.Particular mention to Rebecca who was brilliant dealing with this and getting everything sorted so smoothly. Will use Audi again as a result of this experience.

All the staff were really friendly compared to other Audi branches, we normally go to warrington however Manchester has a much more friendly and welcoming vibe. Will be returning in the future. Fivos sorted a car for my dad and I liked it that much he managed to find the exact same car for me! Excellent customer service.

Took my car in for a service, amazing customer service, Aidy Quinlan was amazing sorting everything out, 5 stars service from start to finish highly recommend and will definitely be using them again!Also Rebecca for ensuring everything was perfect, big thank-you to the both of them and thank-you Manchester Audi!

Very friendly and professional service.

Very pleased with the service provided.

Once I told them my budget of upto 10 K and the make of the car, they lost interest, kept me waiting before an agent was allotted, took others ahead of me, didnt make any effort to show me or be of any help. Disappointing.

Emma Smith the sales exec was excellent

Was greeted very nicely upon arrival, lady who helped us was a credit to the company (tall asian, sadie I think) great customer service.

After an hour wait I left, without being seen To.Thanks

Rebecca was exceptional. Very clear communication and exemplary customer service. Even though the work took longer than expected I was fine with the delay because I was told in clear terms why there was a delay and how long it would take to resolve. 10 out of 10

Rebecca (Manchester Audi service team) was fantastic (especially during Covid lockdown). Rebecca was very professional, polite and friendly and made me feel welcome (again)

Very bad customer service this time around. Had to contact Audi Service centre myself after being told I would be contacted. Left message waited 2 hours then I called again left another message. Didnt get a call back until after 4 1/2 hours. Didnt give me the information I needed when I gave it for its M.O.T. One of the advisors went on leave. Was told he would pass on to colleague and i would get call back on a Monday....2 days went....No call. So I called again....then waited all day again no call back. Then the next day got call back to tell me the same thing I was told by the precious guy and he was giving different information. So he said he will check and get back to me....again another delay....then got told wont get car back on the day I was promised by first advisor. Then went to pick car up only to be called few hours later that they had forgot to do an upgrade on system etc....So had to take back next day. Was told half an hour job. Then they said they will put petrol in. Woman said will take an hour....I said an hour to petrol in???......the woman was completely lost....I had been waiting nearly 2 hours....then she realised Im still waiting so she tries to call service centre. No answer then she disappears. Then one if the service guys brought back my car and he was waiting ages n then left. The woman came back and seen me and said oh Im going to try again so I said I think the guy has brought back my car....they couldnt find my car keys. ...I could see them looking. Then finally found my keys and then said oh Im going to call the driver to come over and put petrol in the car.....another wait... overall shocking service. Not a happy customer at all.

Superb service as usual - faultless.

If I could give more stars for the service I received from Rebecca Louth I would. She is so kind and extremely welcoming. She is very knowledgeable and very helpful. She kept you informed and also ensured your safety whilst being in the dealership. I bought my car at the Audi in Warrington but had my service carried out in Manchester. I will definitely be going back to Manchester from now on. Thank you so much Rebecca 😁❤

The staff Rebbeca was very helpful...

Jonathan was extremely helpful and informative both before and after purchasing car. Very professional

Dealt with Tom, thorough professional and prompt with communication very pleased

My Q2 spent a couple of days at this branch to have minor repairs done and I very much appreciate your help.Special thanks must go to Rebecca Louth for being so polite and courteous throughout. Rebecca is a real professional in her role. Each communication was timely and underpinned by genuine empathy. All Rebeccas promisses came true which is very rare these days. Thank you so much. Jess.

All brilliant staff. The lad who greets everyone as they come in and makes sure they’re seen too is a real top bloke. Can’t remember his name but it’s always a pleasure.

Very happy with my experience, cost & work conducted and will definitely use Manchester Audi again.

Have always highly rated the service at Manchester Audi. Raf is always really welcoming and helpful. Rebecca looked after the service and she was great. Clearly very busy due to the additional CV-19 restrictions but positive, helpful, and lovely to talk to.

Excellent customer service from Rebecca, a credit to Manchester Audi 👏 👍.