I had lots of questions for Kim G, who welcomed me into the service center last Monday. She followed up with me after all the required services performed. She made sure to find out the answers I needed regarding the rear brakes usage, tire rotation, tire pressure etc.Youre very fortunate to have a great employee with superior customer service skills. She knew the product very well. I felt pleased after this visit. Great job, Kim!!!

It was my first time visiting their service department as I had been going to their competition across town. Zimbrick blew the other service department away. Everyone was helpful, kind and professional. The work was done fairly quickly (there was a recall they needed to do) and the waiting area was comfortable while waiting. I will definitely be returning for future service work.

This was another excellent experience. My oil change was done within the promised time frame. Two issues with one of my tires were resolved easily and at no cost to me. Service there is courteous, professional and prompt.

Leased a new Nissan Frontier from Zimbrick! Adam, Quince, and Casey all did a great job answering finance questions that I had, and Brook did awesome answering any questions I had about the equipment on the vehicle!

We will definitely be coming back to Zimbrick Eastside again for our next vehicle!! I keep telling everyone I know how much we loved our experience here! Joe M. was great to deal with! Super customer service, no pressure to buy or finance through them. Adam helped us finance through our credit union. I truly cannot say enough about Zimbrick! We love our new to us Honda Crv! Thank you Joe

My sales person was Ryan Wilmot. He was friendly, polite, respectful and patient. I had been shopping for a while at several different places. He was able to pick up on exactly what I was looking for. Even if I changed my mind (several times) he didnt care. He made time for and made me feel like whatever I wanted to do, I could. He wasnt pushy at all. He has a great sense of humor and I will definitely recommend him to anyone.

Got an oil change and tire rotation. This time I waited for the car. I was met immediately upon pulling into the service bay by a very welcoming, friendly service tech. He verified the work I had asked for, handed my fob to another service tech, I signed my name and went to the lounge. Approximately 40 min later I received my car with a nice fresh car wash. Everyone at this dealership is so friendly and courteous. I will continue to have my Nissan serviced here!

Let me start off by saying that the entire team at ZIMBRICK have exceeded my expectations after having a horrible experience at another dealership! From the first conversation with the manager, I felt valued as a customer. Adam (service dept) not only TRULY listened to my concerns but reassured me they were there to help. Brook (sales) was aware that I was a bit apprehensive, after talking to him a few times via phone, I knew I wanted to move forward and work with him. He was so patient, pleasant and accommodating!!! NOT ONCE DID I EVER FEEL RUSHED OR PRESSURED TO PURCHASE!! I was really impressed with Brooks knowledge of the Nissan vehicles and he did a great job explaining the features to get the most out of my Rogue. Adam (finance dept) made my trade-in process COMPLETELY STRESS FREE! He worked hard to get me an even better interest rate which was really good before. The entire team is very professional and positive! CHERRY ON THE TOP was when I pulled up to find my Rogue waiting for me with the RED BOW! Im already referring everyone to go see Brook at Zimbrick. 😊TOP NOTCH AND TRUSTWORTHY DEALERSHIP!

The customer service was excellent from the moment i stepped out of my car they were professional and Courteous in more than way I anticipated, we would like to specially thank Adam Gordee who was the service consultant who handle my repair setup and was clear and precise in giving us information on how everything work exceptional representation of the Nissan brand

It was the best! Had a great rapport with both Ryan and Casey there. It was even great that Brook handed me back to Ryan since I had dealt with him before! This dealership is as Class Act!

Adam the service rep was really great to work with. He made a challenging situation as easy as possible. Glad Nissan stood by an issue and replaced the motor on my 2018 Titan.

Kim, my service rep was very helpful and kept me in the repair loop. The techs had undo a different repair to complete mine. Thankyou 100x

Very clean and comfortable waiting room. Updated on status of work being done.

Brook & Casey are amazing! They were very accommodating, friendly, & fast! Thankful for this sales/financial team! 💯 recommend them! ❤️

Tyler was so helpful and knowledgeable. He made the not so fun experience of buying a car quick and easy.

I went to Zimbrick Nissan on 2/27 and was met by Scott. I had my eye on the Nissan Kicks. It was ready for me to test drive. The whole experience was very relaxing and easy. I felt like I was treated like family! So much information to take in but Scott and the business manager Casey were really awesome. I very much appreciate these to men in helping me through the whole process. Thank you so much!!!!

It was a simple and easy visit and my car was definitely taken care of. The service is fantastic.

Honest and friendly customer service. Of course the high technical quality of service is something I always expect from Zimbrick Nissan.

Knowledgeable, friendly, service. Got me in for needed repairs immediately. Connie was my service agent. She was excellent and helpful. Explained everything clearly and answered all my questions. All staff were helpful and friendly.

I had casually been looking for a new truck for the last six months, but with everything going on in the world I was in no real hurry. I had looked far and wide, not necessarily searching for a deal, but looking for a truck that had everything I wanted and nothing I didnt need. Long story short, Zimbrick Nissan had just that truck, a Titan XD.Ryan Wilmot was nothing short of awesome work with throughout. Absolutely zero pressure, full of info, all while being happy to help and meet my needs/expectations. We started via email and got everything going, but it made for a super quick in-person transaction.

Adam was great! You recognized a problem that was NOT what the vehicle was there for. You went above and beyond to get our vehicle fixed in a timely manner. Worked with another Zimbrick location to cover most of the costs! I wont go anywhere else in the future!! I cannot thank you all enough! Wish there was a location on the West side!!

I brought my vehicle in for an oil change. Some additional (and costly) repairs were identified as needed. I appreciated that they include pictures of the vehicle to help understand the scope of the repairs. They lined me up with a loaner and sent me on my way. I received a call a short time later letting me know the master technician had looked it over. While it still needed some additional repairs, it wasnt to the same high cost they had previously quoted. They were done much more quickly and less costly than I was anticipating. I appreciate their having given it a second look and the straightforwardness of all the staff involved. This is why I keep bringing my vehicle here.

Ryan Wilmot made the process very enjoyable. Very personable, accommodating, and informative and never once did I feel like I was being pressured to make a decision. Casey in the finance department made the financing very easy.

It was the easiest car buying experience I have ever had. No pressure, excellent service.

Adam was very courteous and kept me updated all the time, the work was done promptly and had no issues.

As always excellent service from start to finish! Always greeted with the most friendly faces and always updated on status while I wait. I appreciate the safety measures in place and will definitely return as needed.

Overall I give Zimbrick Nissan high marks. The only reason I am giving them 4 instead of 5 is this: when they came back with the monthly payment on the model of Rogue I was looking at, the payment was going to be too high and I said that won’t work. Rather than the proposing an alternative, I had to do the research and found that I could get a loaded SV model and save several thousand dollars, thus lowering my payment significantly. I really feel like they should have done that work and presented another option to me. They are lucky I really wanted to buy a Rogue because I could have easily walked away.Once all that was figured out, I enjoyed working with the Finance guy, Casey, and I feel the Sales Manager, Quince, gave me a good value on my trade in.

Routine maintenance work was completed quickly. Staff were friendly and helpful and I felt welcomed as a customer and a Nissan owner.

What was an initially poor experience (my vehicle was damaged - cosmetically) was eventually made right by Dave, the service manager. I appreciated his attention to this matter, as my vehicle is very important to my life and livelihood. Thanks for making things right and for the swift fix!My initial impression of this dealer was actually great. My service advisor, Connie, was very friendly and helpful, and I really liked how they sent a video of what was broken with their recommendation for repairs. The cosmetic damage that occurred was really flukey and strange - Ive never seen anything like it (damage was strictly confined to gas cap door), and Im certain it was some sort of strange accident.Regardless, all is well now, and the damage done was repaired. Id probably still return to Zimbrick for future service if needed.

This was my first new car. I was unsure what to expect because previous conversations turned me off from wanting to buy. Tyler was friendly and open to answering all questions I had. He didn’t make me feel pressured and established my trust. I have already recommended Zimbrick Nissan to others and will be back in the future for other purchases.

Bought a 21 titan pro4x. Probably one of the easiest and best dealership experiences Ive ever had. Scott was my salesperson. He gets it things done.

Ryan Wilmot made the experience easy and enjoyable. He is friendly, kind and an all around nice guy. He was able to teach me about the new features even with proper COVID restrictions. Ryans communication was top notch and he never left me wondering where we were at in the process.Casey in Finance was a pleasure to see again. His honest and forward descriptions of what was available, what each document entailed was appreciated. My process was organized, quick and painless.Thanks Zimbrick EAST team!

Staff were extremely professional and kind (and always are!) throughout my whole service experience. They explained problems in ways that were easy for me to understand and gave me honest opinions about what the best repairs would be. I appreciated the humor and spirit of employees as well. Thank you!

I came in with leaking fluid and check engine light on a 10 year old car. They did the diagnostic and the repairs came back higher than I was willing to spend on a 10 year old car. They replaced a part that was out of warranty so my check engine light would no longer be on free of charge. They were so kind and understanding of where I was coming from.

Joe, Quince and Casey exemplify excellence. Just purchased my second vehicle through Zimbrick Nissan. Its nice to feel valued, remembered as a returning customer and served with professionalism. This experience hands down will always have me returning to this team, not just for a wonderful car buying experience but for the impact they make on the process. Highly recommend Zimbrick Nissan, where you feel like they care about you, your safety and the steps they take to keep earning your business. Thanks again for the compassion and competence.

My Husband and I had a great experience we work with Scott and Casey. They were both outstanding.

Ryan was amazing throughout the process. Zimbrick is the only place I will ever buy my vehicles as they offer great selection, service, and price without being pushy! You guys are awesome!!

Everyone was so friendly. To my surprise, once my service was finished, they washed AND vacuumed my car! Customer service was 10/10.

Best experience I’ve had with a dealership in a long time thank you very much, especially to Connie and adam great service, thanks brook for new titan truck, great all around experience for everything you need in my opinion.

Horrible. I went for.oil change and recall replacement and now they have caused me a $1700 problem. Recall on brake switch om driver side...how is that cause my obstruction sensor to go off on passenger side. It just starts beeeeeeping randomly and wont stop until you turn car off. This is totally unacceptable. Then for them to blame it on the dent in bumper....a dent thats been there for there for months. They are the only place I take my vehicle for service. Nothing like this has ever happen until They did the recall. THEN I HAD TO PAY $94 FOR THEM TO TELL ME ITS NOT OUR FAULT!

Oil changed and transmission fluid. Great customer service

Had a great experience working with Zimbrick Nissan. Highly recommend working with Scott Ericsson to find you a car!

When I called to schedule an oil change, I was asked about a tire rotation. I said I didn’t know and wasn’t sure if I needed one. The woman said they wouldn’t do it unless I needed it. I agreed. I had to reschedule and put the same request. I also told the technician this. After being charged for this and leaving, I later realized that due to having AWD and my tires measuring all the same.... I did not need a tire rotation. I was sold this and made to believe I needed it. Extremely disappointed with this business model.

I have been living in United States since 2007. I buy vehicles often and I work with many car dealerships. I have to admit that Zimbrick Nissan is something else! Scott, Casey and Adam are the greatest people I have ever met in the car business! I wish I could give them more than 5 stars!They are the best!

Team did a great job making sure I was taken care of. Thank you!

Working with Connie was great. Really easy to get it all set up, get a loaner, get my vehicle serviced. Really happy with the experience

Great place to do business. Joe Meinholz was wonderful to work with. very knowledgeable and friendly. Worked with us to get a great deal. Used truck was everything they advertised.

The parts and service staff is very pleasant and courteous. They do an excellent job of explaining and providing options. It’s very easy to schedule an appointment and the coffee is great in the waiting room. The service advisor, Adam, was very nice and easy to work with.

Super easy and fast buying my new vehicle. No hiden gimmicks. Honest dealership. Friendly staff. Best Nissan sales experience I’ve had buying my new Nissan. Would come back when ready for new vehicle. Thanks so much!

Great service. Staff very kind.

Found the car I wanted at a good price. Sales consultant was a nice young man that was knowledgeable and good to work with. Enjoyed working with the Zimbrick team.

Scott was very helpful and patient with us to get the car we wanted.

Scott is awesome to work with. We were very specific with a request for a car and features, and he found it within a week! Very easy to work with and highly recommend them for your Nissan needs.

My service went very smoothly with no issues. Service agent was very courteous and professional.

We brought our Rogue in because the airbag light came on. It turns out that we had something underneath a seat that essentially disconnected the air bags. The service tech said that it obviously was an easy fix, just connect the airbag cord and remove the item from under the seat. Unfortunately they felt that $160 was a fair price for fixing the issue. They said that was for one hour. So they are charging roughly $140/hour plus taxes/fees. It makes no sense. I literally just brought our other car into Zimbrick Hyundai, and they charged me $90 for one hour. I feel really nickel and dimed.

Ryan pointed out a lot of features that I wasn’t aware of and pointed out the updated features.

I was in the market for a new vehicle. I went to several dealerships and test drove many cars! Ryan at Zimbrick Nissan was the best salesperson to work with HANDS DOWN! Walked right in and he grabbed vehicles for me to test drive! Didn’t push us to purchase, answered all our questions, and we came back a few days later and purchased a new vehicle with his help! The process couldn’t have been any easier and safer with COVID restrictions right now. If you need a new vehicle, see Ryan at Zimbrick Nissan!! So happy with my purchase!

Fast and friendly service

My duaghters sentra had transmission failure checked with rosen and zimbrick rosen wanted a week to do repairs with no loaner cars said oh we cant even rent one to her because she must be 25 or older she is 23 zimbrick offers free loaner car and had the job done in a couple days awesome service thank you for your timely completion and especially the loaner car

Excellent customer service!

Quick, and willing to meet your needs! Thank you Ryan! His experience in sales showed when making a purchase!

I purchased a 2021 Nissan Murano on 9/28/21

Just bought 3rd vehicle from Zimbrick. Scott was professional and easy to work with. The purchase process was professionally handled. Have had great experiences with Servce Department in the past; just another plus for for this dealership.

Scott at Madisons east side location went above and beyond to give me the best buying experience. He was fun, courteous, and efficient! Casey in finance department processed paperwork as quickly as possible while being enjoyable to work with. I couldnt have had a better experience!

The website was helpful when I was planning my visit to decide which services were appropriate for the mileage. The service rep was friendly, knowledgeable, and seemed to care about providing great service. Service was well done in a reasonable amount of time. I appreciated the comfortable, clean waiting area. From the time I dropped the car to pick-up, the staff roles all supported an efficient and effective service experience.

I had just stopped in to price trucks. Between the positive experience and the staff overcoming any reservations I had, I left completely satisfied with a new truck.

The Service Manager and his staff was very friendly and helpful. They completed the work on time at a fair price and also provided a car for us to use while we were waiting over 24 hours for the repair. Great job!

I had sent in a lead about a month ago on a 2021 Nissan Maxima. They replied that they didn’t have any yet - understandable since 21’s come between end of current year to beginning of new year. However, the internet sales manager, Micheal, has been nonstop sending his automated emails to me and it’s quite annoying. I had asked to be contacted or let me know of a date when they arrive - not to constantly send me auto emails several times a week. Because of this, I will not be buying a car here anymore. Watch out people, when you send a lead in, they smother you with constant internet emails

This is our third time dealing with Joe. We are repeat customers because of the high quality of service we receive.

Professional staff, quality vehicle and simple process!

Just an overall good experience.I did have a short conversation with the Sales Manager. He pointed me to a new auto that was close to what I was looking for. He never followed up. I sat in the service waiting room and he passed thru two times.If I buy another Nissan (this is our second) I will go to another dealer.

Am not a very big fan of buying a car it always seems to be a let down in the end. But Tyler was was very nice and definitely helped were he could, so ya ask for Tyler. Now lets hope the car does the same.

Was there for a recall, they did the work. Checked out my truck and washed it

Good service took care of all my needs and suggestions were a benefit.

Brad Dennis is amazing!!Do whatever it takes to keep that guy around! Do that...and we will buy our next car from him. A genuine guy, solid knowledge of the cars, and explains all questions with reassuring information and go to advice. Definitely give this guy a 12 rating!! Best experience ever buying a new car.

Just an oil change and once-over, but getting the appointment didnt take long, staff was friendly and quick, and the cookies (wrapped) are back in the waiting area!

The service team there is phenomenal. I have come up from Chicago twice to take my mom’s car there (she doesn’t like driving in Madison) so it can get proper service. The team is honest, trustworthy and genuinely cars. I can’t tell you how much I appreciate them. It gives me peace of mind knowing the car my mom is driving is safe and won’t break down.

Jerry Harrington did an awesome job

Salesmans was very helpful. Covered every thing on the car. Have not had service yet. So cant comment. Lumbar on passenger seat would be nice and more position like driver side

Love this dealership and service department. Awesome staff, friendly and very timely!!

I went to get my truck serviced. They all are a nice group of people and do a fantastic job.

Connie is my go-to girl! Personable, relatable, knowledgeable and kind.Dave...topped my experience off with surprising me by taking my car to get a bath.I totally understood and was definitely okay that during this unique time (COVID-19 pandemic) they weren’t doing washes.Thank you Dave...my car is no longer a target for the birds.Thank you for going the extra miles Connie and Dave! You are very much appreciated!

The staff was informative, helpful, and able to repair my Nissan Murano the first time without any hidden costs or surprises:)Thank you, Jerry

Tyler was great to work with and Casey got the deal done. Tremendous teamwork and easy peasy car buying experience!

They do not pressure you to buy a vehicle. They let you take your time on making the right decision. When you do buy a vehicle and it is ready they put a ready bow on the vehicle. I didnt get that anywhere else I bought a vehicle. If i want a new vehicle in the future I will go back and will tell everyone about my experience.

Ryan was EXTREMELY accomodating and helpful with the process! It was so easy and so simple getting things done.

I knew what I wanted and the price range I was looking for. Brook directed me to what I wanted and within the desired price range. I was given the option to think about the warranty and decided to go with it due to the affordability of it. Brook Green did a great job in answering all of my questions and making me feel comfortable and respected. Thank you.

When we came into the dealership without an appointment, disappointed that we had come a long distance to find that a used Nissan Frontier at another dealership in the area had been sold the night before, I asked for Joe and he immediately recalled that we had bought the first vehicle he had sold, a new Frontier in 2012. I was impressed with the number of people still at Zimbrick 6 1/2 years later. While their Frontier inventory was thin, a low-mileage, well-equipped 2017 met most of our requirements and reaching an acceptable price was not difficult. Casey worked quickly to arrange financing at the institution of our choice. Ashley made returning the vehicle for additional work as part of contract and insured that I was provided a loaner vehicle. Service was able to work in an unexpected warranty repair I brought to their attention with little notice, We are very pleased to have had another satisfying experience with Zimbrick Nissan.

Ben was very helpful and was willing to stay late to get the paperwork going on the new car. I stopped by the other day to get the license plates and he offered to wash my car (a little road dust on it). Definitely will keep in mind for the next car purchase.

These guys are GREAT! Jim and Casey were nice, no hassle and courteous. This was one of the best car buying experiences Ive ever had! I highly recommend this dealership.

The door handles on my Nissan Rogue stopped working. The problem is with the seals on the door, which allows moisture into the door, which freezes during the winter and pops the door handle cable out of its housing. Nissan has issued guidance that this was a manufacturing error and that the company would replace these free seals of charge. I called Zimbrick Nissan when this happened to both my driver side and passenger side doors ( I had to crawl through the back just to get in at this point).I called 6 times, each time a different person said they would call me back and never did. I finally got someone that told me this guidance was issued too long ago and they would not honor it. I could come in and pay to get it fixed if I wanted to.If the company itself has admitted it was manufacturing error and it is quite obviously causing problems with the vehicle, is it ever too old to be honored? Whos going to buy a Nissan when the dealerships wont fix manufacturing errors? Good luck with this company.

WE had a recall, The front seat needed to be replaced, the sensor in the front had to be replaced and we had an oil change, tire rotation and had the cabin filter replaced. We were given a loaner CAR and we were not inconvenienced a bit. Every one was so nice, and not only did they wash our car, the vacuumed it out too. they are awesome1

Zimbrick was very helpful to me. While I was getting my oil changed I wanted to use a car so I could visit my father in and area nursing home while the work was being done. Without hesitating they gave me a car to use. I was very impressed by there generosity.

Friendly service and upfront pricing for repairs. Free loaner car too!

They kept me updated on status of work being done.

Had my 2016 nissan altim transmission fixed. Great job! They really cared and wanted to help you. I will continue to take my car here. Thanks guys!

Taken care of quickly at the Hundai dealership! The staff is very professional. Gerald Ayers is a great salesman and very patient as he listens to your needs and finds the right vehicle for you.

The team there is awesome love Quince!

I dropped the car off for the day for an oil change, tire rotation and recall notice repair as well as having problems with Fob. I get a call saying I need new brake pads and rotors on the back wheels. The car is barely 3 years old !! The pads I understood but new rotors? I pushed back and they were able to resurface at a much lower price. The service before I was nagged about expiring warranty and tires. There is a new crew in service department and they are courteous but I feel like they are desperate to make those extra sales.

Darryl and the service team take great care of their customers. They greet you with a friendly smile from the moment you walk in. They are professional, courteous, efficient and will go the extra mile for you. I will keep coming back for their exceptional customer service!