user
Neely Coble Company
15151 SW Alabama 20, Madison, AL 35756, United States
Appearance
Neely Coble Company
Comments
Ke
Review β„–1

Bought several parts here. Bought 2 brand new seats. The prices are very cheap. John Martin in Parts service is excellent πŸ‘Œ.

ta
Review β„–2

Very friendly service.. John & Linda were very nice.

m
Review β„–3

Less than professional...had to call every day to get a update on my truck...nobody felt the necessity to take the initiative to keep me informed, as a courtesy...even after telling me they would call me, nobody did...i will not go back, if i can avoid them...

Al
Review β„–4

The front desk associates in parts and sales was a pleasure to work with. Need parts give them your business.....

Ju
Review β„–5

Good prices,good place,good attention

Da
Review β„–6

They have nice work trucks at very competitive prices.

De
Review β„–7

Great location, great service, great prices and great friendly family.

Am
Review β„–8

Great shop to have a commercial truck serviced or repaired. The staff is friendly and there turn around was surprisingly quick due to the size and quantity of trucks they service. Would recommend visiting if you own a commercial truck.

Re
Review β„–9

Good people. In, diagnosed, fixed and on the road the next day.

Sh
Review β„–10

Great experience. I thought I was going to have to get a room but they worked me in and solved my problem and got me out the same day.

Bi
Review β„–11

They dont communicate their Covid hours on their answering machine, signage or with their after hours people.Your signs say 7am to 9pm. I broke down and the company could not reach anyone at 6pm. The answering machine said 9pm. Even the sign on the locked gate said 9pm. I left the truck outside the gate. You might want to update your information. Im not sure what your normal business hours are. I called the after hours line and the guy said he was a tow company 30 miles away and it would cost $125 to put the truck inside the gate at 7pm. He had no idea what time you opened but said hours were different due to a virus. I like you guys but you have some work to do on communicating you normal business hours.

Da
Review β„–12

Great place for parts an service, often parts are as cheap or cheaper than hunting online!

ge
Review β„–13

Very impressive dealership. Very clean. Very nice staff!

Wi
Review β„–14

Wait times are horrible. Customer service is fair. Technicians walk around like they are paid hourly.I am sure you could come through with a positive experience if you deal with the right people. Only reason I will be back is to pick up parts.Update. I felt better by the time I left. The manager showed genuine concern about my lost time. I’m giving them 3 stars instead of 1.

An
Review β„–15

The best by far. From start to finish they kept me informed and updated. They worked as quickly as possible to get me back going. Tim in particular is great at what he does and I appreciate the level of service and attention to my issue without me even having to ask. Thank you Tim!!!

Di
Review β„–16

The team at this service center should get 10 stars for their work today. Our RV popped up with 2 check engine lights with 2 hours to go on our 1st trek back North from being snowbirds . They squeezed us in to verify 2 check engine codes that if left unattended could have left us on the side of the road. They acted quickly and professionally at ever turn of the road, stayed late, identified a sensor board with wires that were cut due to poor design that caused them to rub on the on the compartments cover door, had the part needed and Zach completed a difficult installation. Can’t thank them enough for keeping us safe and getting us back on the road the same day. They could have easily said come back Monday. Bless you all.

T
Review β„–17

Head parts guy is a little gruff. Makes doing business here a little less enjoyable.

Br
Review β„–18

Top of the line people. Best shop ive been to in my 2 years of trucking. Guys stayed later than they needed to get me back on the road. Good group of guys. I hope I get to go through this town again and use this shop again.

K
Review β„–19

Cant say enough about the service I received, top notch. Kept me informed, had a shower, did laundry and didnt lose my follow up load. Thank you

Ke
Review β„–20

Great service by the Parts department.

Ri
Review β„–21

Had what I needed

So
Review β„–22

Great service and parts.

Br
Review β„–23

Fast and done right!

ro
Review β„–24

Great group of people friendly an fast .. Been to 5 shops an they found the electrical problem an fixed it.

Er
Review β„–25

They misdiagnosed the problem and we told them from the get go that they were wrong but almost $2,000 later they replaced the part we told them to. The problem is they would not admit to their misdiagnosis and charged us for their error. The part that was bad was under warranty. We should have left there without owing them anything. They do not have any integrity.

Ke
Review β„–26

Fast, knowledgeable parts people!! The man and lady up front went above and beyond to help us with what we needed!! Thank you

Jo
Review β„–27

Great service

Mo
Review β„–28

Best freightliner dealer so far. Very knowledgeable and good service. Waiting time only is just problem but other than that great service

Ch
Review β„–29

They were able to get me right on in and out. The mechanic even took time to talk to me about the problem that I was having. I would recommend this dealership.

Es
Review β„–30

Once they put the truck in the shop, it was done in 5 hours. I got charged as expected. Also the staff was amazing. Definitely will use them again.

Ri
Review β„–31

Went up there to pick up a company truck and it was a great experience the staff is very polite and professional the place was extremely clean would definitely recommend newly coble

Al
Review β„–32

They were Great!!!Thank you for ALL your Help!We Greatly Appreciated it!!!

Te
Review β„–33

Nothing to say about my time here.

Ro
Review β„–34

Always a long wait time to get anything fixed.

B
Review β„–35

Fast service really good freightliner equipment top notch diesel mechanics

Gu
Review β„–36

Good people, good service...got exactly what I needed.

Gr
Review β„–37

I don’t know how good these people are. I had my RV get the 30000 mile freightliner service and full service on my Onan generator for 1000 hours. The gen set wouldn’t run 5 minutes after leaving the shop. I checked the bill and saw they didn’t change the air cleaner as requested that had 450 hrs on it. The bill showed 4 qts of oil on a generator that only has 2.8 qt capacity. I had to drain a quart off to get it below max fill line. The generator coolant when cold was up to fill inlet which is 2” above the max fill hot point or 6” above the cold fill line. I can only say out of 3 checks I could do on the gen set they screwed all three up. Now I’ve got to be worried about every thing else as this gives me no confidence since they screwed up the few items I could check.

Ja
Review β„–38

Great service at the parts department. Always a pleasure dealing with them.

Du
Review β„–39

So we are at day 5 for 4 batteries and coolant line to be fix.. guees long as they making money they dont care if I do or not.... was told one day .. guess I should have went to loves

Ta
Review β„–40

Awesome friendly service made me feel right at home

Gr
Review β„–41

Very nice people, they will help with whatever you need

Ca
Review β„–42

Most helpful people

To
Review β„–43

Alfred is a very helpful and cool guy!

Ph
Review β„–44

I drive a tow truck so I pull alot of trucks there. All my customer always goes back

Ki
Review β„–45

Always helpful and friendly.

ed
Review β„–46

Great place great people

mi
Review β„–47

Very slow parts department, called order in 2.5 hours before hand and still had to wait 30 minutes at counter to get a few filters to service a couple of trucks.

Information
45 Photos
47 Comments
4.3 Rating
  • Address:15151 SW Alabama 20, Madison, AL 35756, United States
  • Site:http://neelycoble.com/
  • Phone:+1 256-350-1630
Categories
  • Dump truck dealer
  • Truck dealer
  • Truck parts supplier
  • Truck repair shop
  • Used truck dealer
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:8AM–12PM
  • Thursday:Closed
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations