I had a great experience working with Brunsell Lumber & Millwork in Spring 2021 on a kitchen renovation. I worked with Crystal through the process from start to finish. Crystal provided knowledgeable insight on decisions we were considering and was an integral part in helping to create usable and gorgeous custom cabinetry. She responded quickly to emails and phone calls and resolved problems in a timely manner. I also appreciated the quality of products we had available to choose from. We purchased cabinets, countertops, and a sink from Brunsell. Photos of before and after.

Professional Assistance, flexible and knowledgeable. Ive bought lumber, and had custom millwork done and theyve always been top notch.

We visited the Brunsell showroom in summer of 2020 to explore replacing our kitchen countertop and adding a cabinet on the floor, with the new countertop to cover both the existing and new cabinets, increasing our counter space. We chose to go with them because of their apparent reputation for custom cabinetry, but it took three attempts for them to get the cabinet built right, customer service was atrocious, and it turned out to take over six months to complete this rather simple project.In summary, we put down the deposit on 9/10/20, being told the estimated lead time was about six weeks for the cabinet, with countertop to be done afterwards. In fact, the cabinet was not delivered until 1/11/21, and even after that long delay it did not fit the space due to incorrect measurements. (We were told that the delay was due to staff being off for COVID quarantine, but despite this, the subcontractor who came to install it refused to wear a mask.). The second version of the cabinet arrived on 2/2/21, but was obviously a quick fix and did not match our existing cabinets or other specifications we had agreed on. The final version arrived on 3/5/21, installed on 3/8/21. Color was not quite what we expected and there were obvious dents on the underside of one shelf (clearly hit hard with a hammer several times), but we accepted this since it was not visible in use and we did not want to delay this process even further. There were multiple other issues along the way, but these were the main problems with the cabinet.The countertop subcontractor then came for measurements on 3/11/21, with installation on 3/26/21. Installation was complicated by a bulge in the drywall in the wall. The Brunsell “Kitchen/Bath Designer” with whom we worked throughout this process had initially advised us that the countertop fabrication would take into account anything of this nature, but this was clearly not the case. As a result, there were some significant gaps and defects in caulking between the wall and countertop backsplash, in addition to needing to cut out part of the drywall.Throughout this six month process, the Brunsell staff person with whom we worked made very little effort to keep in touch. Even when she told us she would check on things and get back to us, she usually failed to do so. Almost every single contact was initiated by us. Throughout this we never received an apology, and certainly there was no adjustment of the bill as many companies would have done. The Designer did say at one point that that she was mad at herself for measuring incorrectly for the cabinet, and at another point said it had been a “real learning experience” for her, but she said little or nothing about the aggravation we had been through.Based on the poor service, we cannot possibly recommend Brunsell.

I had a great experience at Brunsell. I am a beginner woodworker and I was pretty intimidated go to a lumber yard for the first time because I had NO IDEA what I was talking about. All I knew was that I wanted to buy some wood. I was a bit worried I wouldnt be given the time of day because I wasnt buying a contractors load of wood. But boy was I wrong! I got greeted right as I pulled up, he gave me instructions on what to do, and when I ready to make my purchase, the salesman helped me move heavy boards so I could get the exact one I wanted. He then cut them to the size I needed, and I was on my way! I really appreciated the prices were clearly posted as well, so I didnt accidentally buy anything that was over my budget. Their selection was pretty good too including walnut, sapele, Brazilian cherry, and more! Thanks Brunsell!

I was recently provided a quote from Brunsell for 6 doors and trim for a basement remodel. The initial quote seemed exceptionally high coming in at around $12,200. My first reaction was to figure out how exactly the installation of 6 doors and trim cost over $12,000. I contacted Brunsell and asked if the quote was correct. They informed me that they had made a mistake and misquoted me by around $2000. Once I was provided the correct quote the next day which still was over $10,000 I contacted Bill Morris. He proceeded to tell me when I asked if he would itemize the amount so I had a better understand of how this job cost over $10,000 that he wouldn’t provide me any breakdown of the cost and if I wanted to proceed with Brunsell I would need to accept the cost of the installation and put down a 50% deposit and then he would provide me a breakdown for the cost.I quickly learned that this company had many hidden cost included in their quotes and they weren’t willing to provide a itemized breakdown of the cost they were asking me to pay for some unforeseen reason. This is the most unprofessional experience I have ever had with a company. I highly advise anyone looking to purchase anything from this company demand an itemized breakdown of the cost before they accept the responsibility to pay. Brunsell should be extremely ashamed of these business practices and should rethink how they treat paying customers.Please check this companies reviews before deciding to work with them. They have an exceptional amount of 1 star reviews. This doesn’t surprise me at all after my experience with them.

Very knowledgeable and helpful staff. They were able to help us calculate a span for rafters in a part of the house that needed to be remodeled and helped us get a new railing for our stairs. I have definitely not been utilizing this place enough.

I want to personally thank Amanda for the wonderful customer service she has provided me each and every time - half a dozen at least! - Ive dropped in with questions about new doors, windows and even trim. Getting through a major remodel is amazingly stressful, but Amanda and the staff at Brunsell are patient and informative. Their product knowledge has helped me make decisions and the education Ive received from them is priceless!! Thank You!

Brunsell provided the windows, doors, and millwork for our new home build. Their customer service is excellent and they are very responsive to any issues we encountered. Only downside is price - they are a bit more expensive than comparable products at big-box stores. Overall, i would recommend them for larger jobs where customer service and selection is more important than price.5 stars on experience. 3 stars on price. Settled on 4 overall.

If I could rate this place a zero I would. I went in looking for some materials for a custom project I am working on. The first guy I talked to didnt know what he was talking about, and sent me to another building (with terrible directions on how to get there). When I walk into the shop I was not greeted. I asked an employee for wood samples, and he told me without looking up that its in the box over there. I find the box and pick the wood I want. He tells me thats the most expensive wood we have. I was willing to spend what ever for my project. He kept making comments about the expense and wasnt willing to talk to me about sizing. Because of this experience I will be taking my business elsewhere. I would not recommend this place to anyone.

Would definitely recommend working with Brunsell, looking forward to working with them again for future projects. Absolutely great experience all the way through.

One of the only true lumber stores left in town. One of the only places that I will go for quality materials.

Ive gone to Brunsell several times over the years for a wide variety of projects (kitchen remodel, cedar deck). Ive found their staff to be courteous, helpful and possessing deep knowledge of the product lines they carry. On a recent projcet, I was even offered free delivery despite the small size of my order. You just cant get this kind of service at a big box store.

First time my husband and I went in to get information on replacement windows and doors, we waited for 15 min. to get a sales person to talk to us. No one ever did. Not even a hello. It was a Sat. and there was one other couple also looking so we thought we would come back on a weekday. We stopped back on a Fri afternoon and it was the same scenario. A woman who worked there was on her cell phone in the kitchen area, a man was in the rear making copies and both men at the back service desk were sitting down, one was on the phone. To the best of my knowledge, we were the only customers in the place and yet, after 10 minutes of waiting, not one person even acknowledged we were there. Do they not want to deal with the general public? I am finished with Brunsell but will follow up with a call to the store manager who was not in when I called right after leaving. He should know that his employees are woefully lacking in customer service.

Brian the delivery guy was just fantastic. We had unexpected delays with the crane to get the Brunsell job materials lifted to the fifth floor roof, and Brian helped every way possible- super accomodating- thank you for helping with this stressful situation.

Had a great experience, two member s of a very friendly staff took time to answer my newbie questions. They went above and beyond in helping me feel welcome and understand my options.

The guys that do the custom millwork are extremely skilled. They do excellent, precise work and Ive never been anything other than fully satisfied. The molder operators are true artists.

Sold a door that rarely locks correctly. Shows wear with minimal wear and tear. 7 grand down the drain. When contacted they didnt do much other than offer to touch up once.

This store never lets us down. They always find what we need.

We had a less than desirable experience in this store. The gentleman I spoke with on the phone was short with me and was impatient with my ignorance of his craft. We are do-it-yourselfers and were looking for advise and to purchase two doors and some window accessories. The gentleman with whom we finally spoke knew less about the subject than my wife and I. After being left alone for 10 minutes at a time, twice, and still without any answers or the prices I requested, we left. This was my first, and my last experience at Brunsell. The contractor that came in after us appeared to be getting great service. Perhaps we just didnt have a large enough order to be considered important? I suggest avoiding Brunsell if you are looking for help on a DIY project, or good customer service in general.

There was a lumberjack in my wood. Sounded Canadian, didnt like being called a Canuck. Said Hey many times, likes maple syrup and mooses. (Moosi?) Anyway had to ship him back across the border. Not cool.

Terrible customer service and communication. Tried ordering a window, delayed, came incomplete, waited, waited, no calls, took way too much effort on my part, delayed project.

Service was acceptable, but the prices for the materials I ordered were ridiculous. I needed 1/4 walnut veneer plywood and about 25 bd/ft of walnut for some custom cabinets. I was charged over $110 for a 4 x 8 sheet of mdf core walnut ply and $10+ a bd/ft for walnut. I know walnut prices are high right now but these prices are just unacceptable. I wanted to order from another company for $54 but they had a 2-3 week delivery time for the plywood and my costumer told me price wasnt a concern. I buy walnut from a few places for less than $3.50 a bd/ft for select or better but I would have had to wait for delivery. I will never buy from Brunsell again.

I would love to give this place negative stars....called to ask questions and get some pricing, no one answers. I had to call multiple times and leave multiple voice mails, to the point where you feel like a bother. Sales staff doesnt seem very knowledgeable or friendly, prices are ridiculous...avoid at all costs!!!

I can’t believe the negative reviews I’m seeing here. I’ve had incredible service when I’ve been both a customer, and even a looky-loo asking questions.I needed spindles for a stairwell railing I was replacing and also handrails. The treads were oak, and I wanted Cherry wood that could match. I had just had the hardwood in my home refinished and I wanted something that would be both reasonably priced, but most importantly to be NOT something like Maynards and all the box stores offer as quality materials. Getting an assist on every step of the process was something I know HD and most retailers can’t offer, and I am certain the help such places might provide would be less than promised. Many of the employees at the box stores know how to answer the questions on the application correctly, but they generally are worthless in their assigned departments. Not always, of course sometimes a retired carpenter or such is employed and can correctly advise, but usually it’s someone who’s real qualifications were they passed the criminal background check and are willing to work for less than (apparently) McDonald’s now pay

I have been meaning to write a review for them for quite some time. About 8 months ago we used Brunsel for cabinets and counter tops. We went in and picked out Cambria countertops and some cabinets which I cant remember the brand. Regardless if you purchase Cambria countertops be aware that an acceptable spec for Cambria on seams is a business card thick, meaning that there could be the thickness of a business card at the seam from one piece to another. We had a light color so after a week there is a black line where the dirt has filled in. Unlike a solid stone countertop the seam cant be buffed out with Cambria. The sales guy never told us about this before we purchased which is very disappointing. The second issue is that when we picked out the edge we wanted on the countertop the sales person never wrote it down. We started construction and then found out we cant get the edge we wanted because it required a different height which now would not work in our design. We ended up with an edge we did not want and were told that is what we picked out. The sales person completely lied. The reality is that he mis-measured and did not take accurate notes which caused the mishap. After all was done and said Brunsell refused to admit wrong doing and basically called their customer a liar.I would also like to just re-iterate other reviewers comments and state that their customer service is indeed terrible. I would avoid doing business here if at all possible.

We went to Brunsell on the advice of our contractor and were very disappointed with our service. We wanted composite decking so we chatted with their Trex expert and were told that the Trex Select line was old and obsolete, and barely any cheaper than the Transcend series. However, this information is easily contradicted by going onto Trexs website. Shady. We also needed a new set of cabinets for our renovation project, so we also worked with the Millwork department. Their representative was tough to schedule an appointment with, but then was fairly helpful picking out the actual cabinet design (while obviously pushing us towards the most expensive line). When we finally received the actual cabinet order several weeks later, it was wrong. When we told her it was wrong, she told us that we had to get the RIGHT order to her within 3 days or we would be charged more because their prices were going up. Shady? Yes. We also tried to consult with her on getting cabinet pulls and countertop, but it was practically impossible to get her to respond to any of our inquiries. Very disappointing. I wouldnt recommend Brunsell to anyone.

Extremely knowledgeable and helpful. Highly recommend!

They dont have a lot of display space for good lumber...so if thats what youre looking for, be prepared to use your imagination - and your pocketbook.

Helpful people, plenty to look at.

I lose 25min for delivery