My new Tern GSD is life-changing. Super knowledgeable, friendly, and helpful folks.

Tim is amazing. What a great advocate to have for cargo bikes in our city. With anything a business offers, customer service is first, which is exactly what you will get, an amazing customer experience from Tim. If you want to get out of your car and experience the city in the best way possible with your family, go see Tim.

Awesome bike shop! Super friendly and knowledgeable staff. Truly an amazing experience!

Awesome place to deal with. Friendly and know what they doing. Highly recommend

They was super helpful to point me in the right direction when choosing a first bike without training wheels. We ended up going with both a Frog bike for the big kid and a balance bike for our two year old.

Amazing customer service! Called in about getting a quick fix & they fit us in right away. Loved how kind and positive everyone in the shop was. Thank you! :)

The Cargo Bike Shop crew saved us today. I called on the off chance that they could take care of us on short notice. They said to drop in and see if it was an easy fix. They took the bike in and fixed it right up, just in time for a birthday bike ride tomorrow. We’re so impressed and grateful.

I cant say enough about these guys (and cant get more than 5 stars to appear no matter how many times I click where the 8th star should be). Theyre super knowledgeable, super capable, and reasonably priced.

Sent 2 bikes in told them what the problems were. I was told $200. 3 weeks later after calling and emailing with no response we finally get our bike back. Thread is noticeably coming out of the back tire in one and was flat after two days (we noticed the thread after the tire went flat) we had discussed getting new tires if it needed it. Had the bikes for two years, used less than 4 months. The other bike the we now have issues with the pedals. Would not recommend.

Very pleased with my experience! Walked in with a flat, left with a fixed bike in probably 20 minutes. The person doing my repair was competent, kind and didnt talk down, which I always appreciate. He also diagnosed other problems that I could get looked at at a later date, but didnt pressure me to make an appointment or up sell. Price for fixing the flat was very reasonable! Will definitely be going here next time I need a repair or want to buy a new bike.

If you’re looking for a skilled e-bike specialist who is equipped to handle anything from basic maintenance and small repairs to significant overhauls and major customizations the Cargo Bike Shop is the place for you. In addition to maintenance and repairs, the staff have the mindset of a teacher and will assist in the selection of the best bike for your needs—even if it means pointing out a product sold by a different bike shop. That said, the selection of quality bikes (cargo or standard, e-bike or not) which the Cargo Bike Shop sells is amazing, so the likelihood you’ll find better equipment elsewhere is low.Following a very poor experience with another bike shop in Madison I needed to find an honest mechanic willing and able to service my cargo e-bike. Tim, at the Cargo Bike Shop fit the bill. Though I did not purchase my bike from him, he and his staff were helpful and far more knowledgeable about e-bikes and equipped to service them than any of the other shops I’d visited.Following a great experience with him on some basic maintenance, Tim helped me scope out a fairly large drive-train customization. Which in the end turned out even better than I’d hoped. His communication before and during the project was stellar: Tim warned me beforehand of the possibility of issues with the availability of some parts I’d selected, and successfully sourced the parts when the sole supplier was less than responsive. Even with a significant amount of extra effort on Tim’s part, the final price was fair and the quality of work second-to-none.

Took my bike in because chain was slipping. They were very helpful, took care of the problem right away. Very reasonable! I would highly recommend!

Best service at a bicycle shop I’ve ever had, with reasonable prices! Tim and his staff do a wonderful job and are extremely knowledgeable about bicycle mechanics. Amazing with derailleurs. Their philosophy is to diagnose what is wrong immediately, give you a price, and then fix it on the spot if they can. You watch while they fix it and ask you questions about the bicycle and how you ride it. Also, there is a coffee shop and bakery right next door if you need to wait. Fantastic service!! Very friendly. These guys are the best!! Experienced in all brands of bicycles. Give them a try, you will be sold too!

Definitely one of the best bike shops I’ve been to. I came in looking for a tire and saddle bag and was treated like a friend, which I’ve found to be rare at other bike shops. They listened to what I wanted and didn’t try to pressure me into buying something more expensive or something I just didn’t need.

I had fallen victim to ordering some parts online because they were cheaper, but was reminded that supporting your LBS is always the way to go when I realized I hadnt ordered the correct size. After shopping around, Cargo Bike shop said they could order them for me and have them in pretty quickly for substantially cheaper than anywhere else in town. No complaints from me, and Ill definitely be a repeat customer.

Very friendly people working here. Helpful too.

This bike shop is absolutely terrific!! Called around all Saturday morning to get an estimate on fixing the brakes on my Trek 7100 hybrid bike. Most of the shops that I talked to stated that I would have to leave my bike there for 1-2 weeks before they could get to it. Tim the owner stated that his second mechanic was coming in soon and they could fix it that day. I could also wait and get a coffee and pastries if I wanted from the coffee shop and bakery that are located on each side of their store. By the time I got there, : Teeny was there and assessed all my bikes needs and switched out my brake pads and cables quickly. Their customer service was exceptional and the workmanship and expertise regarding bike repair is outstanding. Would definitely recommend this shop to anyone with questions or bike needs.

All I needed was a valve cap & to get some air in my tires. The nice person working did that for me & greased my chain also which I didnt even know I needed. The retail area has a lot of cute stuff and some interesting unique bicycles

I have been taking my bike in to Tim at Cargo Bikes for servicing and repairs since the store opened. I would not go anywhere else. He is very authentic and knowledgeable about all aspects of biking and shares his knowledge taking into account the customers experience. His prices are very reasonable too.

Tim did a great job showing us multiple models and letting us test ride a few bikes, we spent over 90 minutes with him. He knew the answer to every question and was a pleasure to work with.

Great people. Very helpful and knowledgeable. Helped me get outfitted for winter biking. Get a coffee while you wait; CBS is attached to Cafe Domestique.

Tim runs a class-act bike shop. He spends as much time as needed to understand client needs and explain his bikes, pros and cons, etc. We came to Tim to test ride one bike, but by the time we left, our family had tried out almost every bike in his fleet! We learned a lot through the process and many new questions popped up for us to answer. Tim encouraged us to test any of his bikes out for a few days, which I found marvelous. And never any pressure or weirdness. We really appreciated his approach to education and customer service; if we buy a cargo bike, it will be from him.

Love my Xtracycle and the wonderful people at the Cargo Bike Shop. Shop locally, and totally transform your transportation experience!

Tim has been the neighborhood Bike guy we needed around here for awhile. Very informative and is very friendly. I am suggesting his shop to everyone for now on.

I showed up with a flat road tire and Tim took care of it well. He even explained how the flat occurred in the first place. Great business in the shop in his garage.

Did an awesome job setting up my bike and answered all my questions.

He put the bike I ordered online together and stood by to troubleshoot the issues I had. Great service!

Bikes 🚲 with coffee ☕ and fantastic bakery too🥖.