Not a good experience. When I first arrived, there were no cars available, although I had a reservation. The airport was delivering cars to the site and were running late. The first car they gave me had a bad tire and I had to return the car and get another one. I prepaid the amount I was quoted and went on my way. Before I even returned home, I noticed a $27.25 unauthorized credit card charge from Avis. I tried for days to get someone on the phone from Coates, but all I could do was leave a message, and no one called back. I finally talked to someone in customer service at the main Avis headquarters. The gentleman said that the charge was added because a coupon “didn’t go through” or something to that affect. I will say that Beverly was helpful and very friendly.