Extremely fair trade in pricing and offers, would highly recommend Aiden White for any of your car needs. Very professional and easy going. I couldn’t recommend this place enough.

Katie, Justin, and Braden were all very knowledgeable and excellent to work with. Braden made financing easy and worked to get us the best rate. Justin was very knowledgeable about the KIA vehicles and helped us feel confident in our Seltos purchase. Katie was great at helping us to get in and buy. Our first time buying a brand new car and it was so smooth! We will definitely be back thanks to their service and professionalism.

Went in yesterday to trade my car in. I told them exactly what I was looking for in price and what style car. The entire staff was super helpful and really really nice. I was helped by Sales Associate Aiden and Sales manager Josh. Both super great people! Kia is definitely the place to go (: thank you guys again!

Second time having my KIA serviced at Metro Kia of Madison. Overall, excellent experience. I scheduled an appointment, arrived on time and the staff took care of the car.

Jo-Nathan was very prompt and friendly, at what could have been a stressful time for me. He set me up with my first new vehicle with an affordable monthly payment! Very happy with another purchase from this dealership.

I purchased a used vehicle there.I had a pleasant and easy experience. Thanks to Aiden, everything went very smoothly! The detail department did a great job preparing the vehicle! Also, the sales manager and finance department were zero pressure and very friendly.

Excellent sales representative Aiden White gave me best sales service ever! He was very friendly, kind, honest and genuine. Thank you KIA OF MADISON!

We had a great experience with Metro Kia! Our salesman was Brandon Yeager and he was super to work with and very nice. We came in looking seeing a car we wanted online and he showed it to us right away and attended the test drive with us. He was courteous and friendly. I let Brandon know where I needed to be with the car payment and he worked very hard to make the deal that worked for me. Very much appreciated everyone that we worked with at Metro Kia, they made the experience very enjoyable. I totally recommend Metro Kia and definitely Brandon!

We have ALWAYS had amazing service at Metro Kia. Katie, the Sales Manager has always helped us get the best deals, without being your typical, pushy sales person. She is efficient, listens and is a fantastic person to work with. If you’re looking for an all around great car shopping experience, look NO further than Metro Kia of Madison!!!

My sales rep Julius was outstanding. Delivery was great, easy, and informative. 2022 Telluride SW Nightfall in Dark Moss!

I was very disappointed with the service I received today. I purchased my vehicle here a few years ago. Came back today for some recall work and an oil change. Not a single one of the 4 people present at the service desk said hello or even made eye contact for over 7 minutes. Someone else walked in and asked if Id been helped.When the work was done I was presented with the bill. No explanation of what was done/replaced/repaired. I was told my check engine light was on but they didnt run a check to see why. The only positive was that the work didnt take longer than they predicted.

Very fast service and great customer attention

Great deal on a great vehicle. Our salesperson Joe was great to work with and very knowledgeable. We had a very smooth straight forward transaction. Will buy from Metro Kia again!

Our salesman, Jo-Nathan Wesley, was extremely professional & friendly. We had been looking to purchase a used vehicle for quite a few months; been to many other dealerships. We saw a vehicle online at Metro Kia of Madison & emailed a request to test drive it. Got there & they were all ready for us. Drove the vehicle & decided it wasn’t “the one”. Asked about a few others on the lot...told Jo exactly what we wanted in a vehicle & he found it! Ended up purchasing a completely different vehicle which my wife absolutely loves! Worked with Kyle in finance & he was so patient & understanding...made us feel so comfortable! Would definitely recommend Metro Kia of Madison!! Great job gentleman!

The staff in the service dept was really friendly and made sure I was aware of the status of my car the whole time. Daniel in particular, made sure I knew where everything was while I was waiting during the maintenance. I was in and out in a lot shorter time than the initial estimated time, which was also nice. All in all, I was very happy with the experience.

The service I received at Metro Kia was excellent and very quick. I never feel pressured, but the staff does offer knowledgeable advice and are very friendly.

I had an urgent need to get my rear brakes replaced. I called Metro Kia and the scheduler was very personable and accommodating. She scheduled me for an appointment just a little more than two hours later. I figured it would be several days before they could get me in.Once I took the car to the dealer, again the customer service was second to none. I could tell they were busy but even so, you would have thought I was the only one there as they were attentive to my every need.They had a shuttle awaiting me in no time and took me directly home. The shuttle driver was very nice, as well. The work was done a couple of hours later as they said it would be. The same shuttle driver picked me up and my car was ready. All of my dealings with Metro Kia have been this good.

Brandon was my sales point, very helpful and enjoyed the whole shopping experience. The customer service was very accommodating and expedited regarding dealing with some warranty changes that I made after signing which was refreshing. Would certainly recommend. The only issue had was that I was nearly charged for pin-striping on the vehicle when the vehicle didnt have it, so just as always, be careful reviewing prices on the contracts; they removed and reprinted the contract easy enough.

We had a great experience with Metro Kia! Our salesman was Brandon Yeager and he was very nice. We came in seeing a car we wanted online and he showed it to us right away and attended the test drive with us. He was courteous and friendly. I had to bring my new car in for a rust protection and he hooked us up with a SUV to drive while our car was getting worked on. Very much appreciated! Totally recommend Metro Kia and definitely Brandon!

OMG I dont even know where to start. I dropped my car off with the service dept today for recall work. I believe it was Daniel who helped me. Helpful, friendly, courteous, knowledgeable --- it was terrific! I tried to get this work done at Russ Darrow Kia. They were a nightmare! If Metro Kia provides service like this, I will NEVER go back to Darrow. So far comparing the 2 is apples to oranges!

Very professional and knowledgeable service. I worked with Braden as well as Aiden as my contacts. They were extremely knowledgeable and friendly and made me feel comfortable buying my first new car. Great experience

Was here last month for service that would have been covered under warranty. Instead Im told the fee to analyze the problem is $100.00; at check out, it was $150.00. Was told the transmission fluid needs to be changed instead of what I asked to be checked. Was told & I quote This is not a warranty issue, but Ill check.Needless to say, the problem is STILL THERE!!😡🤬 BUYER BEWARE AT THIS LOCATION.They further tell me they pull ONE spark plug and quote $500.00 plus dollars to have the rest replaced.🤑🤬🤪😡AGAIN, BUYER BEWARE. And no response from the survey or the email that was sent from the manager!!! Typical lack of customer concern or service.

My husband and I purchased a new Kia Soul today. We live in the Grafton area but decided to travel to Madison because they seemed to have a larger inventory than closer dealerships. We worked with Katy D. and Brandon, who went above and beyond to resolve some issues and put us in our new vehicle. Brandon is super friendly and went the extra mile to make us satisfied customers. It was worth the 1 1/2 hour drive to make our purchase. I highly recommend Metro Kia to anyone looking to buy a Kia.

After a bad experience at the other Kia dealership in Madison, we ended up at Metro Kia of Madison. Katie went out of her way to earn our trust in Koa back. And we ended up buying a car with James -- who was great.

I worked with Justin S. to purchase my Kia Sorento. I knew what I wanted - color, engine size, features for interior. I appreciated that he showed me exactly what I wanted. To ensure I was making the decision I wanted he did show the options both in features and engines. I appreciated this. He was not pushy and I appreciated his approach to how I wanted to purchase the car. I am giving him 5 stars. I will share I didnt appreciate the transition from Sales to Purchasing/ Finance. Anyone going here should know there is little to no negotiating on the price. This was the first time purchasing a care where I didnt sit with the Finance staff when my credit was run and the details of the sale walked through - the communication was poor. I had to make the Finance staff member walk through all the paper work. In addition, I did purchase the warranty, but no warranty documentation provided as proof and the Sales Manager was put out when I requested this documentation; crazy since I need to have proof should I have a warranty issue. Justin did help me navigate all of this. I did feel bad the sales to purchase process is not transparent to the sales staff and I would never hold the sales staff responsible for this. Once I was finally done dealing with the Finance staff - Justin was great and walked me through the whole vehicle, features and tips - that was the best service I had post sale with a sales rep in several car purchases. I appreciated Justins knowledge and service. Outstanding!

Anytime Ive gone to Metro Kia, whether it be for routine maintenance checkups, repairs, or new parts, they are friendly, organized, and timely. They also are great at explaining any findings or concerns. Additionally, they are always up to date on any applicable safety recalls. They never make me feel pressured to have anything done to my vehicle that I dont deem to be necessary. Their waiting area is big, clean, and modern.

Very easy to work with. I called about the car I was looking for and drove it home the same night Very easy Purchase.

I had a great experience this morning. In and out in no time. Jo-Nathan Wesley was outstanding. We had a great chat while we were getting things together for me to drive away with the vehicle I wanted. No BS and no wasted time. Thanks!

Hello I was very disappointed in the service department on how they handle my oil change and service they did on or didnt do.I very disappointed in the follow us call it made me feel I was wrong. You lost a buyer of New cars there and the service w I rk also thanks for your te Jim Wollinger

Great deal on my new 2022 Telluride. I worked with Jo Nathan very professional and Mo who I believe was a sales manager. They both took care good care of me!!

Oil change experience was good with fine outcome. Only mild concern is that even with a scheduled appt time, the service time frame ended up being almost 1 1/2 hours, which seems longer than usual. I realize they also do a tire rotation which added value. Their discounted price for an oil change is fantastic, so I am not really complaining. Will continue being loyal customer.TB

After receiving poor service at the other Kia dealer in town, I took my car to Metro. I absolutely couldnt have been happier with the quality of the service. This is a very well run business, and its obvious that the employees are happy and take pride in what they do. FIVE STARS!!!

Just purchased a 2021 Kia from Metro Kia of Madison. Our salesperson Jo-Nathan Wesley was very knowledgeable about the vehicles and easy to work with. I would definitely recommend him.Kyle the finance mgr was also very easy to work with. Straight forward and patient with all the questions that we had. Thank you Metro Kia!

After working with Brandon, we managed to find me a safer vehicle with everything I wanted for a decent price! Everyone I worked with there was exceptional and helped me find exactly what I wanted!

BEST BUYING EXPERIENCE EVER AIDEN WHITE!I was met by this young sales associate as I entered the sales office at the East side office. From the first hand shake, to the test drive, to the signing of the papers took less time then all the previous cars I have purchased.He has extensive knowledge of cars, person skills and the experience of a seasoned sales associate. I am highly recommending Aiden White to anyone looking for a refreshing buying experience!

Experience with Justin at this location was outstanding. Worked details out with us via email and made the 2 hour trip down to pick up the car worth while. Definitely a place we will look to for cars in the future and specifically working the Justin.

Katie emailed me when I exhibited interest in a car online. I emailed back, then called with a question on a listing that said to call for price. I left a message on her voicemail (yes, giving my phone number and repeating it slowly twice), and never received a callback. She emailed giving me times for test drives, no answer to my question. Id prefer to do business with a professional who returns phone calls.

Beyond ridiculous took over 3 hours for an oil change even with an appointment. Wont use them ever again.

Awesome place to buy cars! Very smooth experience with Braden and Joe!

Service department is awful. No help whatsoever. They are not going to go out of their way to help you. The engine went on my 2017 Kia Soul with only 48000 miles on it! Had to wait to see if Kia would APPROVE the new engine under my warranty. Have been told I wont have a car for over a month and they were not helpful at all. No loaners, no help just a courtesy ride home.

Absolutely the best dealership!! My last 2 purchases were quick and easy. They delivered my vehicles within 3 hours of me saying yes! My salesman Joe was amazing, he personally delivered my vehicles, brought all the paperwork to sign, and was on his way. Absolutely the easiest, most convenient car purchases i have ever made!!

Impeccable dealership and wonderful staff! Worked with Gavin in sales and he was knowledgeable and friendly. Loved that he wasn’t pushy about the process. Kyle, was great too! Very knowledgeable and patient! Will definitely be buying from these guys again in the future!

Justin was super helpful in my new car transaction. Great service all around!

I took my car in for an oil change, tire rotation and to have the brakes checked because I noticed squeaking in the morning. Christy, my service advisor was very helpful in explaining to me what the numbers mean on the multi-point inspection. She estimated my waiting time to almost the exact minute.

Answered my numerous questions very patiently.

Very courteous service from Aiden W. No pressure to buy. Worked out a very fair price for my vehicle. Recommend highly.

Brandon and everyone else involved were fantastic! A great dealership experience.

Braden was my salesman, he was extremely knowledgeable and patient in helping me purchase a new car. Everything was very smooth and I felt like Braden had my best interest in mind. Love my new telluride! Amazing car. Would recommend metro Kia to anyone looking to buy a new car. Ask for Braden!

Went in for a tire repair. Was told there was an open recall for a software update they would perform free of charge. Was not advised that this might alter the performance of the vehicle and result in additional charges. After the update my Soul went into something called limp mode, so I limped it back down the highway unable to exceed 30 mph to have them undo the free software update for a charge of $158. When I made my concerns known, the best the service manager Kristy could say was that I should have gotten a letter in the mail about the recall and therefore should have known.After all that, the next day, the tire was still leaking so I took it to Firestone. $35 for an unsuccessful tire repair, $158 to undo something they did in the first place all just to get back to square one. Dealerships in general have a bad reputation for being mercenaries. Metro Kia certainly lived up to it

A great experience with aiden! He fought to get us the best deal for our new vehicle and was very informative with vehicles we were considering. Would definitely recommend to anyone and will be back for future purchases.

Had a great experience with Metro Kia of Madison purchasing our 2021 Kia Telluride! Braden was very friendly and not pushy. Everyone we dealt with was exceptional and professional. Thank you!

Jose Gamillo, my salesman, was very knowledgeable about the vehicle and cars in general. He made the process smooth and easy and Im not sure who was more excited (but I think its still me!).Id also like to thank Gavin Vyse for helping walk me through the finance process. He answered all of my questions and was very patient with me while I did some homework.Would definitely recommend this dealership, and Jose and Gavin specifically.Jose called after a few days to make sure I didnt have any questions or need help with any of the features of my car. It felt great to have that connection and know I could ask questions if I needed to. I only had 1 or 2 for him because he did such a great job showing me the features while I was buying it.

I had a recall on my Kia and I scheduled an appointment for that to be fixed and also was able to get my oil changed and tires rotated all at the same time. The wait time for all that to be done was short and I was on my way within a little over an hour.

Buying my first care with Jo was amazing, very good customer service skills. Best experience ever. Will definitely go back there!!

Brought in my old lease to close it out and get a 2020 Niro. Aiden and the rest of the staff made the process so easy! Highly recommend.

Brandon and Katie really worked with us throughout the process, from coming in on days off to meet our schedule, responding to e-mailed questions, and generally assuring us that they would do what was necessary to make us comfortable as we made our decision.

Purchased a brand new vehicle here less than a year ago. Between the oil changes and another issue we have already had to take it in for, this place never fails to disappoint every single time. Have been dealing with technology issues within the car for over a month now, have left multiple messages for the service department (just to try MAKING an appt to bring it in, still covered under warranty) and have never once gotten a return call. Called today for their service department, got transferred to someone in a different department and was told he would take my name and number, walk it over to them, and be sure they would return my call in “about five minutes”. That was four hours ago. Tried calling again this evening and was given a laundry list of varying excuses as to why they don’t return calls 🙄 Never in my life have I experienced repeatedly sub par, seriously poor customer service again and again. Metro Kia employs and condones their staff that don’t give a darn, and don’t make even the smallest effort to back their product and take care of their customers. I cannot recommend to anyone enough - take your business and purchase your vehicle elsewhere! Metro Kia is NOT worth the headache, especially in an area like Madison where there are literally dozens of other dealership options, that’s for sure!

Excellent customer service, friendly atmosphere, thorough car care

Our experience at Kia Metro in Madison, Wisconsin was a very good experience.Katy Dries and Kyle Vyse went out of theirway to make our Experience very pleasant. They had everything already lined up. Everything was done In a timely manner.We cant say enough good things for their help to get us the vehicle and price point we wanted to be at.All the staff were friendly and pleasant.Dealership was very neat and clean.Would Recommend this dealership to my family and friends.

This has been one of my best experiences buying I car. My sales person made the process easy and less stressful! I will be doing my car shopping from this dealership from now on!!! No doubt!!

Had a pleasurable experience today! Loving my new Niro. Justin and Kyle were very informative and provided me with a great buying experience. I will be back!

Aiden White was absolutely phenomenal to work with to purchase our Telluride. Proactive communication, honest and he was clear on what we can expect. He was patient with our questions and we really appreciate him going above and beyond to obtain our new vehicle. Thanks Aiden!

Great experience! Very thankful to Jose for making my first car purchase easy and fair. Give the man a raise :)

DO NOT GO TO METRO KIA. Many of the staff werent wearing masks and/or had their masks pulled down.Also, I made an appointment for 11:30 and I had to wait an hour and a half for a simple oil change. What was the point of making an appointment then?? In a pandemic, I dont want to wait around INDOORS with a bunch of people not wearing masks. Seriously. Dont go to metro kia!!!

Absolutely would not recommend this dealer. I came in on 2 different occasions to discuss a new car purchase and the numbers they drew up were markedly different each time. The final coat was initially quoted at $995 and the second time it was $1195. I was told at that point it was always $1195. I saw the same car at another dealer for over $2000 less but was told by the salesman that the new models are not being discounted anywhere. Every time I mentioned something contradictory I was met with another excuse. I felt lowballed on my trade and the worst part was having them run my credit when they distinctly said they would not. I would not trust the salespeople. There are surely better dealers out there. Don’t trust them.

I had a great experience at Kia! They made sure I understood all of the features in my new 2021 Telluride. I didn’t feel pressured to make a purchase. I didn’t intend to buy a vehicle today, but I was too impressed by Braden’s knowledge to not leave with a new car!! Thank you Metro Kia!!!

On the plus side, the staff were great to work with and very friendly. Salespeople werent too pushy and I was able to get the right vehicle for me with a free trailer hitch installation. Unfortunately, when I got my loan paperwork I was blindsided by how it ended up being $3,000 more than I had thought. Evidently, in all the pricing paperwork, a down payment of $3,000 was included in the price making the car seem $3,000 cheaper than it was. Ended up buying the car, thinking it was at the perfect price point according to Kelly Blue Book, only to find out I paid about $2,000 more than than the high end of what it was worth. If you shop here, get some clarification.

Jose Gamillo, my salesman, was very knowledgeable about the vehicle and cars in general. He made the process smooth and easy and Im not sure who was more excited (but I think its still me!).Id also like to thank Gavin Vyse for helping walk me through the finance process. He answered all of my questions and was very patient with me while I did some homework.Would definitely recommend this dealership, and Jose and Gavin specifically. Thanks guys!!!!! Zoooooom

Great experience buying a Buick from them, Justing was a fantastic no pressure sales man!

Service department is awful. No help whatsoever. They are not going to go out of their way to help you. Had a recall on a sportage, pretty much just showed me the door.

I always take my car into their service dept! They dont push unnecessary repairs, and charge a reasonable rate when they are needed. Im always treated with such welcome and the customer amenities are a nice touch!

Very respectful staff and salespeople! They made my first carbuying experience a good one!

We had a test drive of a Kia Telluride with Aiden White today.He was very helpful and answered all of our questions. He was not pushy, but very friendly and co-operative. I highly commend Aiden as a sales consultant.

Great place. Made us feel welcomed. Had great help from Braden. Everyone was helpful and made us feel comfortable being there.

Great service! Our salesperson, Justin, was very knowledgeable and met all of our needs. I love my new Forte!

Very friendly and helpful. Great job for services preformed, i was impressed.

Nice staff, and quick service.

Very prompt. Problem resolved.

Took my new kia in to get an oil change and the tires inspected before our trip, i was denied an oil change and they said nothing was wrong with my car, but i need new tires, found out all i needed was an alignment, an alignment is much cheaper then 4 tires.

We can’t say enough great things about our experience with Metro Kia. We came in to look at Tellurides, Jose greeted us and was very helpful through the entire process. He was knowledgeable on the vehicle and was an all around great sales person. The finance manager, Eric, was awesome and really helped us decide the best route for purchasing a vehicle for our family. Financing or buying a car is confusing and he truly had our best interest in mind and got us the best deal he could. We are so happy with our Telluride and it’s all thanks to Metro Kia! If you are in the Madison area and want to look at a Kia, go only to this dealership!

This Dealership is awful there salesman lie and are EXTREMELY Deceitful. they will try to Nickle and Dime you for everything! Our blinker quit working on our 2020 Sorrento 6 months after buying it and they wont even look at it without paying them $150 even though it should be under warranty. Stay AWAY!!!!! GO TO ANOTHER DEALER.....

Came in not knowing what I wanted to buy, Aiden White showed me several different cars tailored to what I wanted and I ended up with a Forte GT. Loving the exhaust notes of the car!

Great crew at Kia. Their service and warranty is the best. Took for car in for service and Jo-Nathan made sure we left with the right vehicle, which was a new 2021.

Aiden was amazingly helpful today with the purchase of our new Kia Sportage. Couldn’t have asked for better help. Thanks dude! We will return.

Aiden W. was an excellent sales rep to work with, Ive purchased 3 cars from dealerships, this was my second Kia purchase and it was to date my best dealership experience.Aiden was knowledgeable, courteous, and most importantly respectful of our time. Between two visits I think we were on site for 3 hours, that includes paperwork, 4 test drives, waiting for banks, final delivery AND the 30 minutes me and my wife needed to discuss all the cars we had looked at.With regards to financing, Metro was able to beat my best approval letter by a full percentage point, which was incredible.Ive always had great luck with kias, and would definitely consider Aiden at metro Kia a priority stop if Im in need again.

So happy with my new Telluride, big thanks to Kyle Vyse shopping to get me the best rates. We drove a long ways and he has the paperwork ready for us upon arrival. Best car experience ever.

Came in for some information on a sorento, sales staff was very helpful and respectful. Definitely will come back in the spring to purchase!

Love my Kia Sedona! Can’t beat Metro Kia warranty! Braden is your salesman. He’s excellent! He knows everything about Kia. No nonsense sale, no games!

The whole team I had consisted of Casey Katie and Eric they were amazing to work with and made the whole car buying process so easy to handle that it was exciting and enjoyable! Will definitely be returning to Metro Kia of Madison

Finally found my Telluride! Thanks to Metro for going above and beyond to help me and my wife.She is so happy. Kyle V did all the paperwork and sent a driver to our home with the new car. Didnt even have to come into the dealership. What a great experience. Thanks again.

Just had a great experience at Metro Kia. I’m the proud owner of a new Kia Sorento! Thank you Ben Gibbs for being an awesome “honest” salesman! Merry Christmas to me!!!!!

Great customer service, friendly staff and super clean waiting area.I was greeted with a hello and excited very happy with my experience.Highly recommended.Thank guys!

Had a great time here, staff were all friendly and professional. I’m recommending them to all my friends and family!

Great cars, great staff (especially Braden)!New KIA Stingers are so gooooooooooood

I contacted Katie Sieracki at Metro Kia back in June looking for a 2020 or 2021 Telluride but had no idea it was going to be so difficult due to demand! She stuck with me and came through with the perfect vehicle! I cant say enough about her patience and professionalism while dealing with my impatience :)I highly recommend Katie and Metro Kia as my experience has been tremendous!

If I could give a negative score, I would. We bought a new car from this dealer, and in two months they were not able to release the title of the car we need in order to register the car in Illinois and get license plates. So we bought a car that we cannot drive because of their inability to do their job. Once they secure the payment and get the monthly payment, they do not answer to any attempt of communication in any form. Do yourself a favor and go anywhere else, you can thank me later...

Thank you Aiden and Antwon for helping me purchase my wonderful new Kia Seltos!

Prompt courteous service. Staff pleasant and helpful.

My wife and I purchased our new telluride from Metro Kia. We got a great suv and had a great sales experience with Ben G! We will be using them for all our maintenance needs and possible purchases in the future! Awesome staff, great selections.

Great place and amazing staff, whole family shops here. They got me into a 2021 Kia Forte LXS and I love it.