Recently bought countertops for my kitchen. Initially, customer service was fine.I live about 45 minutes from Hartson Kennedy. I’m not a contractor and have little experience with countertops.After picking up my countertops I looked them over and did the best inspection I could. Once I got them home and installed, I set my sink in place to check the fit. This is where I ran into problems. I have them precise measurements for the sink cutout, but one of the four corners wasn’t cut properly and didn’t allow the sink to drop in place. I discovered this on a Friday so this put a stop to my hole project, through the weekend, until I could get this issue fixed.I assumed I could contact the company and they’d send someone out or offer some kind of assistance to fix the issue. Instead, they told me I had to uninstall my countertop and bring the piece back to them to fix the bad cut in the corner.Prior to this, I sent them pictures that clearly showed isn’t wasn’t a measurement issue on my part and that they just left too much counter top in one corner. I’ve never cut laminate and explained to them that I may have to purchase a jigsaw, if I were to cut it myself.To me, I would think a company that made a mistake, would go out of their way to fix the issue. Instead they only offered to fix it if I brought it back to them. They could’ve sent someone out or offered a partial refund, but did neither. Now, after paying them a few hundred dollars and getting something that won’t even work for my sink, without out further modifications, I’m stuck with dealing with it myself.No one was ever rude to me, but if you ever deal with this company, triple check your measurements before you leave their facility because you will have to do all future leg work if there’s an issue down the road.Lastly, I could’ve simply order my countertops online from anywhere, but I wanted to shop local because I assumed it would be an easier process if I ran into problems down the road. I assumed wrong and it’s unfortunate. No way I would do business with them again.

I went twice pay for the same thing twice thats a bad place to go to they dont listen to what you say

Had had counter top ready, ahead of schedule!!!....👍

Fast unloading and a lot of room to dock your trailer for delivery.If you know how to drive 18 wheelers.

Just make sure you get every single word in writing. I am stuck with the cost and countertops that wont fit my space due to employee error but there is no proof only conversation and the company wont make it right.

Very knowledgeable employees at front desk and very friendly and a great product

I used this company to purchase formica from to reface all the cabinets in my kitchen they had a great price and a great selection were very helpful. Everything was delivered on time

Answered all our questions happily and quickly work with us when we didnt know exactly what the angles were and stuff they were very professional

U cant no one on the phone or door. 👎👎👎👎

Very friendly staff and the countertops are great quality and long lasting.

I had the privilege to see these cabinets being made talk about die hard perfectionist. if there is any issue they dont put it on a truck. and wow theyre cabinets look like real stone for the price who knows if Stonehenge will stll be in style 30 years from now.

Time enjoyed spent here

Awesome store/employees

One word.. AWESOME!!

Great people, great values, great products

Im an employee there

Great place

Excellent Service

Great people. Great service. Great countertops.