Butler Nissan is an extremely friendly and clean environment. The sales staff are superb and help get the vehicle that you want in any way they possibly can. They worked hard and diligently to be able to get me the car that I truly wanted and needed. Everyone had smiling faces and were cheerful. Thank you Butler Nissan for the excellent experience that I received.

Ronnie in the service department is wonderful. He is always busy but never to busy to help out in a pinch. He is very knowledgeable about my vehicle and is always eager to help.

When I first arrived I was greeted by a salesman before I even stepped out of my car. I was impressed by how nice the people inside were to my daughters. One of the ladies in the back even bought one of my girls a bag of m&m’s. The building was overall pretty clean and organized too. They even have mini basketball for older kids to entertain them so they aren’t bored. It was one of the best dealerships I have been to. And my wife and I love our new Sentra and we got a good deal on it too.

Very friendly. If you communicate your needs they will try to meet that need to the best of their ability. Always love that when I get the information on my car I even get prices for my next service job so I know what I need to budget for!

This was the best car buying experience my wife and I have ever had. Joseph Grimes was professional and personable without being pushy. Additionally, Tavares Bell was amiable and made the finance side of things easy. This team went above and beyond to make sure we got exactly what we wanted.

The service advisor was new to me, but she did an excellent job!

This was truly a pleasant experience. We have purchased five new vehicles in the past four years and we never knew it could be a true pleasure to purchase a vehicle. Thank you very much Butler Nissan! We will be back!

I had the best experience here! There staff is so helpful and patient with all my needs! I even use their service department for all my car needs and never once had a problem with anything!! Highly recommend both sales and service if you plan on buying and servicing !!!! I wish I could give it 1000 stars!!!

Jay and his team were great to deal with when selling our car to them! Easy process and great customer service.

Great experience! Mark was very patient helping me to select a car that was good for me and getting some things fixed in a timely manner. I appreciated it!

Everything was awesome! Less time than I thought to handle my recall and they even did an additional recall I knew nothing about. Very satisfied.

Butler nissan is very clean, the staff is very friendly and always smiling . I definitely recommend Butler Nissan as i always have a good experience with them .

First off, I love my Maxima! I just want to thank Butler Nissan for taking such good care of my car. We have been having some issues lately and they were able to identify some complex problems and effectively fix them. They even adjusted their price because there was so much involved with fixing it. That was especially helpful! Thank you especially to our service rep, Chad for all you did to help us with the car!

Had a regular service done and I was helped by Breanna. She did a great job explaining everything that was done to my car

Peaches was very sweet and caring! She made the first car buying experience amazing! Everyone was very nice!

Great sales experience. James went above and beyond.

I would give this place NEGATIVE stars if I could. From the beginning to now end of purchasing my car as a first time car buyer I have had constant issues with Butler Nissan. Prior to the purchase, no inspection had been done on the vehicle therefore I was never informed on the condition of the vehicle. 3,000 miles later, it’s time for an oil change where I chose to honor my first free oil change at the lot itself. I made an appointment two weeks prior and waited 2 hours for the oil change.. meanwhile I’m sitting in the lobby watching my car FINISHED yet unattended. Finally a lady at the service desk, who was very rude and unprofessional, brings me a piece of paper stating that my battery is so corroded to the point where it may not start and that it would be my responsibility. So immediately, I’m aggravated because I’ve sat there so long and now I’m being told that there is another problem. Eventually I was told that the mechanic cleaned as much of the corrosion as possible and after another hour of waiting on manger after manager and waiting on someone to find the mechanic who had my keys, I left and took my car to advance auto parts to check on the battery. THE CORROSION WAS NOT CLEANED, NOT EVEN TOUCHED. There was no possible way the mechanic even got a reading on the condition of the battery due to all of the corrosion. Thankfully the mechanic at advanced cleaned the battery and ran a test, which came back stating “good battery”. NOT TO MENTION IT TOOK 5 MONTHS TO GET THE TITLE TO MY CAR, simply due to neglect. Every employee I came in contact with on the day I purchased my car, no longer works there and I see why.

The whole staff gave great customer service, everyone was alert and ready to help with checking my car in for service. It was good to see professionalism displayed in a place of business.

After much miscommunication in the beginning, Jay and I were able to come to an agreement that we could both live with. Very glad we did because I am loving my new Jeep!

I bought my Nissan Rogue in Nevada. The staff at Butler Nissan were professional and did not waste in time on servicing my vehicle.I appreciate them and their courtesy.Marilyn Miles

Butler usually sends out loyal customer discounts. Ive been coming there for years. I bought my last vehicle from Butler Nissan Macon Georgia. It makes me really feel appreciated when I receive discounts. Thank you

Jordan was great she was attentive and called on time and even wanted for me I was very pleased I would love to get her to help me with my scheduled service every time

Butler Nissan was amazing to work with. I found a used 4runner on their website and their sales team worked very hard with me to show me pictures and videos of the car at my request since I was buying from another state. They were able to work hard with my personal bank very quickly and had the car delivered to me the next day.

Excellent customer service! Went in looking to get a new 2021 Rogue. Gary Taylor was super informative in explaining all of the convenience features. This was my first Nissan buying experience, and I was really impressed. Couldn’t recommend these guys enough!

This is my 3rd vehicle and will be back great service as always

I was headed south on I 75 through Macon,GA when a “reduced power”warning light came on my Titan XD diesel. I was pulling a trailer headed to the Florida Keys and was anticipating a delay of several days. l called Butler and spoke with Ronnie one of the service advisors. Although they were booked two weeks out for service he found a way to squeeze me in that day. Johmard the technician took care of my issue and got me back on the road in no time. Big thanks to the team at Butler Nissan for their extraordinary customer service!

My experience at Butler Nissan was great. The lobby was spacious and clean. The employees was extremely nce and caring. They went above and beyond to make me comfortable while i waited.

I brought my first Car today. From start to finish Mr Thomas help me every step of the way. Thanks so much.

I visited in hopes of swapping my Nissan Maxima. I wasnt entirely ready to make this step at this time so I wasnt disappointed.I will return when I have a Lengthy Employment status ...Maybe next year!The Customer care i received was by far the Best I have experienced at Any Car Dealership.

Everyone was courteous & professional. I expected to be there all day, & fortunately it was a breeze.

I took my car to have the air conditioner checked because it was not working. I was told that the compressor needed replacing. Because I have a hybrid car the compressor is very expensive ( total job ~$1900). Also this item would have to be ordered and would take 5 days to get in. So I picked up my car and said I would need to think about what I wanted to do. I was actually considering buying a new car, but ultimately decided to get my current one repaired. When I called back to set up the repair, I was told for the first time that I would have to pre-pay for the compressor because I was not leaving my car with them. They should have told me this initially. Not that I could have left it there for 5 days. I was not even offered a loaner car. I feel like they assumed I would not be back because of the cost of the repair. Also initially when I explained to the person in the service department that I was told I needed to pre pay he was surprised as if this was something new. It made me feel like they were making it up. The whole thing has just left a bad taste in my mouth. Poor communication and customer service. After this I will not be back.

I called Butler Nissan, Macon, Georgia, scheduling an appointment regarding recommended service on my vehicle I was told was covered under warranty and as result the warranty was extended to 80,000 miles.I spoke with Peyton who scheduled the appointment for Friday March 23, 2021 at 8:00 a.m. I also informed Peyton i would be attending a funeral on Monday March 26, 2021 in Atlanta and wanted service under warranty done.I arrived on Friday March 23, 2021, explained I had an appointment for 8:00 a.m., and the service to be done. To my dismay, I was advised there was no recalls but my warranty has been extended to 84,000 miles (why was the warranty extended?).Subsequent to this visit I wrote the service manager Bryan Griggs - certified mail - asking him to explain the discrepancy from my initial visit where I was informed of the extended warranty and the need for service.Please, I am the consumer, being advised by Nissan employees of work needing to be done on the 2017 Nissan Versa. Yet, I am being given two different explanations of service to be performed. Still, both employees informing me that the warranty had been extended, apparently a problem recognized by Nissan as needing repair.Please explain why work under the warranty is not being honored. Thank you.

Ronnie always takes care of me and my Z. Great service person.

Butler Nissan is a great place to get a car used and new. James is a wonderful person to see. He is professional and nice as they all are. I highly recommend to go there!

This dealership is a joke. First off they sell bogus warranties. Secondly trying to get someone to call you back in any matter involving the vehicle you purchases is like pulling teeth. The customer service at this dealership is horrible. BEWARE BEFORE YOU PURCHASE.

Great service! Never disappointed with the work.

The guys at Butler Nissan was great to work with.

Overall experience was average at best. I purchased a used vehicle with a pre approval letter from my bank. The rep Joe G. provided great service in the beginning, promised to detail the vehicle prior to delivery and make a second key. Of course when the vehicle was finally delivered after a two day delay, vehicle was not clean nor any follow up call regarding the 2nd key being made. Very disappointing! If you looking to purchase a vehicle, this location will be great but dont expect great customer service once you leave the building. Good luck!!

Brianna was a star you guys are lucky to have her she went above and beyond my needs

The service I received both times I brought in my vehicle were exceptional

The experience was good, I went in and was given a price, which was reasonable. They were very helpful in getting everything done. Delivered my car with a full tank of gas. Very friendly, will come back again.

Had an appointment to have my tire sensor checked. They were super awesome got me in and out . Very nice. No charge.

Couldn’t be happier with my 2019 Nissan Murano! Tim shepherd & Tavares Bell are who we dealt with! Tim has such a sweet soul..so glad our paths crossed!Tavares made the process so smooth ..he’s so awesome as well! Torin the product specialist was great too & did so well explaining all of the features. We had a great experience at Butler Nissan! Go see Tim or Tavares !!!

Ever since I purchased my Nissan vehicle, I have been taking it to reasonably priced service centers such as JeffyLube. However, each time these centers have informed me that I would eventually have to take it back to Nissan for them to take a look at my Transmission and Break fluids since that was one of the services they were not equipped to check for.I already knew going in that a car service at Nissan was going to be much more expensive than anything I would find at JeffyLube, so I already planned to spend up to $350 the day of my service appointment (if that wasnt enough to have everything I wanted taken care of, I could always come back after my next payroll to finish up the rest if necessary), since I was currently on a tight budget.I will admit that from the start when I drove to the center till I left, the employees were very friendly and polite and made me feel quite comfortable. While I did wait surprisingly longer than what I would’ve expected, the Center was diligent enough informed me of the fact prior, so I already felt a level honesty that I quite appreciated.Where things take a downturn for me is when half-way through the process, one of the female employees came to my side and showed me of all the recommended services they could provide to improve my vehicle’s performance. After looking at the listed prices, I realized that I would only be able to afford the oil change and my transmission fluid service that day due to my budget. I informed her of my decision and even explained that I fully planned on coming back the week after to take care of my Brake fluid and any other recommended services once I get paid. She agreed with opinion and went away. 30 minutes goes by and another male employee comes in again to give me a final breakdown of my cars condition and what would be needed to be fixed it. Again, I explained that I only wanted to only take care of the transmission fluid that day, and that seemed to be that.NEVER would I have thought that when I was finally called up to pay the bill, they would charge me $489.99…almost $150 over my expected budget! At first I thought it was a mistake or that maybe I did not look at the right prices when those 2 employees showed me the list of services. But NO, that was NOT the case…rather, Nissan added the Brake fluid service despite my repeated declination!I have never been more insulted. I still regret paying for that bill; however, I was running late that morning, plus I did not want to make scene when the service was already completed. Its hard for me not believe that this act was not done intentionally. If I had talked to just ONE employee, I could maybe see how a misunderstanding could’ve occur. BUT the fact that I talked to TWO different employees about not wanting to proceed with a brake fluid service and was yet charged for it makes it quite clear that my decision was NEVER taken seriously. I am truly disappointed that a well established company like Nissan would result to such behavior and I cannot in good faith ever recommend or even think of returning to such an establishment ever again.

I called to make a service appointment the previous week, was advised there was availability for Tuesday. I assumed it was the following Tuesday and arrived 5mins early. I was promptly greeted but my appointment wasn’t showing. I was advised that I was scheduled for the last Tuesday of this month. I was perplexed but was told they could work me in. I was already there and needed to have service so I stayed. I was so happy that I did. I was very well taken care of. I was there for tires and an oil change. I was explained what services my vehicle needed and the promos available for tires. I was kept up to date on my vehicle’s progress and was very pleased with the service once done.I’m glad I stayed and received exceptional service. Kudos to the my service person and the staff because I couldn’t be happier.

Taylor and James made everything seem less in trading in my car and setting me up with a new armada. From start to finish I was very pleased. I definitely will be back in the future.

My service specialist Ronnie Brewer took care of an issue I previously had repaired. Thank you for going above and beyond Ronnie. I know this review is late and I apologize; but, I still wanted to let everyone know.

Ran in for a battery, it was a very quick service even thou they were booked up on the books, they got me in and out.

Ronnie is awesome and knowledgeable! Also thanks for the ride Mr Griggs!

Went in to have some work done on my car. Very professional. Waiting area was spacious with lots of outlets. Had complimentary coffee and snacks. Waiting time for my work to complete was shorter than they said it would be, so that was nice.Didnt purchase my car there, so cant speak for the sales side. But service center is excellent.

They took care of me, my car had to be in the shop for a few days. Chad called me and kept me informed and was honest. Thank you

Amanda Etheridge, my service adviser was excellent to work with. My car needed routine maintenance, brake fluid and filter change as well as engine oil . A bit more than I had anticipated for cost but the service and courtesy that was afforded to me was very professional.Milan

Took Altima in for recall fixes and a transmission issue, the service advisor Chad was a good listener and explained what needed to be done effect repairs. The repairs were done quickly and the car is running excellent. I’m happy I took it to Butler Nissan.

I enjoyed the visit there the place is clean wifire they offer snacks and beverages while you wait social distance is practice there employees wear masks kind courteous polite when theyre through with your car they go over the work that was done if its anything thats that needs to be done they explain that to you as well appreciate the service appreciate the work they do and keep in my car maintenance up to date good job thank you

Mr Bell and Mr Talton were very professional and helpful. They walked me through the process in terms that I could understand without all the legal-speak. Most of the transaction was over the phone and they were very patient and understanding. I could not have had a more pleasant experience. Thank you gentlemen. Best regards, Keven Leasure.

Nadia is the best! The team with her that helped make my daughters 18th birthday one shes never going to forget. Thank you to everyone especially Nadia. She worked tirelessly with my daughter to make her dream come true.

I made an appointment with Butler Nissan to fix a USB port in my new Nissan centra. I was told they needed to run a diagnostic, and I didn’t understand why when all I wanted was my USB port replaced. I was then told they did not have the part to fix my car. I was still charged 250$ (200$ For labor alone) for a diagnostic to be ran on my car when all I asked for was a USB port to be replaced. I left with my USB port still not working and was charged for a pointless 250$. Will not be coming back, my experiences was highly distasteful.

Michelle immediately came to my car upon arrival. (I only needed correct air pressure in my tires.) She had Amanda help me. I sat in the car and Amanda handled everything. What an excellent experience especially only dealing with women! Super job ladies...Amanda you are super!

Best experience Ive had from a dealership

After my accident the insurance company dragged their feet on declaring the car totalled, so when I arrived at Butler Nissan I was frustrated, bedraggled, and suspicious. They were wonderful at listening and working hard to deliver what I needed, when I needed it. Truly a blessing.

Worst sales people ever.

It was very easy to make an appointment. The guy met me at my car and took my information and sent me on my way-- I left my car and went shopping. He gave me a call when it was ready.Thanks, Butler Nissan of Macon!!!!

Didnt do job requested before calling and telling me it was ready.

Gary Taylor was an exceptional salesman. I went to test drive a 2019 Frontier S, and although I was not in the market to make a purchase, he offered me a deal that I just simply couldn’t refuse. Never thought I would be the owner of a brand new vehicle and Gary helped me achieve that. I do appreciate his work ethic as well as the others that helped me along with the purchase.

Excellent staff, General Manager even cleaned windows of car himself. Awesome place !!!

They couldnt tell what set off the service engine soon light. And the car wasnt washed as advertised.

Nadia is the greatest!! She is real about taking care of her customers..Darrin explained everything about what will happen next and James explained all my features on my vehicle..You guys have a great team!

I have a very busy schedule. The sales staff worked with me via email, text and phone to save me the time of coming into the dealership for most of the car buying process. I only had to come in to test drive and then sign the paperwork. The process was very efficient.

Great place to buy a car or get an oil change. Friendly, knowlageable staff.

Very nice, clean dealership. Everyone was very friendly and they made my experience as pleasant as possible. I LOVE all of the managers here. Its a very great place to purchase a car. They specialize in rough credit and seem to make the impossible happen to make sure that you leave in a new vehicle.

The dealership always does a complimentary car wash (by hand) with my oil change and tire rotation. They always do a great job. I asked for this complimentary wash the other day when I had my oil changed and tires rotated; and was told “we are not washing cars right now because of the virus...we need to limit our exposure to the vehicles”. I don’t understand how washing my car puts you at a higher risk for the virus. Cars do not carry the virus; and soap and water kills the virus! I feel like the virus was used as an excuse to get out of work! Also, the lady helping me tried to talk me into getting my brake fluid changed! I declined at that moment. Later, I spoke with 3 different car specialists, who each informed me that brake fluid should never be changed! I am highly disappointed and disgusted with the treatment that I received recently at your dealership. I have many choices and until this point, I have chosen to use your dealership for my car service. However, I am reconsidering my choice for my car service.

We arrived at Butler Nissan on 10/16/20 for an oil change and tire rotation/check. Our check tire light was appearing on our dashboard and we were scheduled for a 5 hour drive shortly after our service appointment. My husband was informed that the tire had no issues and was good to go after rotating the problem tire to the front passenger side. Well the entire trip the tire had issues. When we arrived back and took the 2020 Altima back to Butler now there was a nail located in the tire. The carelessness of your staff couldve cost us our lives! Its almost if your staff picks and chooses the days were quality service is completed! Youve lost our trust!

Great dealership I would use them again

Already have choose the vehicle I want by shopping online and finally have one that I want that time so I went and this friendly salesman come and great us. I showed him the car I want and he went and got it right away. He ask if I want to test drive and I said yes. Rouge Sport SV is my car I told him.

They are very friendly and helpful very good customer service.

The best 💞 got me a 2020 Nissan Versa

All employees took time to explain anything i didn’t understand about the process of buying and trading up on my car.Thank you

Great customer service!

The buying process wasn’t bad . The deal we got was okay nothing to crazy. We loved our sales woman Nadia she was great. Just wouldn’t recommend the company at all. My wife bought a used Mazda from them that had 25,000 miles on it. 2 days after getting it home we notice it was leaking oil heavily underneath the suv. I spoke with Nadia she got with used car manager and he told me to take it to a different dealer that was a Mazda dealer. I realized they aren’t a Mazda dealer but you just sold a family a car that is leaking oil everywhere. The oil leak is so bad they clearly knew it was leaking prior to the sell . I don’t recommend them, find a company that will that sell you a non broken car .

Super Disappointed in Butler Nissian. My mother has been vehicles from them for over 30 years. Recently She purchased and used vehicle. The vehicle had roaches in it and had the smell it had a roach bomb. Later on the transmission began to fail. I took the vehicle to Nissian where they had my vehicle for over a week to run test. A week later the results came back that nothing was wrong with the vehicle. I took the vehicle to nissian dealership in atlanta and was told in an hour that the transmission was no good. Im so disappointed in nissian and how they treated my elderly mother!! I WOULD NOT RECOMMEND ANYONE TO USE THEM

Horrible service. Decided to wait to buy a vehicle. Sales manager named Chad insulted me and told me to leave his business. I will not go back to Butler Nissan.

Nadia Rouse is an Excellent sales person..when my car totaled she helped me through the Gap process..Come and see her..She is the best!

Come see me and get the 5 star rated service that I provide. Transparency is the most important personality trait I can provide.

I like having the same service rep each time. He/she gets to know me and my car. They service was great! They did find some things that need correcting, and will do that soon. Brian (service rep) went ahead and ordered my recall part as part of the service. I had forgotten to mention it to him, but he was proactive.

The staff at Butler Nissan Are AWESOME! Excellent service! Friendly atmosphere! And great deals!

The team is excellent! Friendly and very professional. Thank you for the time and patience you showed me and my brother while there. I appreciate your service.

My service rep,Michelle, went ABOVE AND BEYOND my expectations!!!! She thoroughly explained everything that was done to the vehicle and even explained the findings of the checkpoint. I have NEVER had that take place before. Thank you for everything. Just simply fantastic!!!

It was great

Very professional and knowledgeable sales associate. Doing research on our next car. I was impressed. Wish they had one of their stores in Warner Robins.

I went in Saturday to get an appraisal for my 2018 Nissan Altima for a POSSIBLE trade. So they bring out a very basic 2020 Rouge. Yes my payments were lowered but I wasnt as happy with this car as I should have been. I go to take this car back after only having it a day and before commiting I told them I needed until Monday to make a decision. They tell me the loan info has been processed and my car is already GONE. I call the bank who it is to be financed thru and they dont have anything yet. Which means they lied to keep a sale. I have heard of people bringing cars back all the time. When making a big purchase it should be about the customer and not the salesman to get a check. They offered to put me in another Altima but wanted 4500 down. Now yall being funny. This isnt good practice by any means. I most certainly wont be dealing with Butler nothing ever again.

Outstanding service.

I went in for my first oil change on my 2020 Nissan Murano and the service was exceptional. They kept me updated on what was going on with my vehicle at all times...

Disappointed that I repeatedly receive combination box mailers, which appear to basically be scams, in my mail from them. As a regular patron of Butler Toyota, these make me suspicious that the Butler dealership group is less trustworthy as a whole.Edit in response to Ms. Nelsons comment below: These mailers are purposefully designed to trick people into thinking they won some great prize, when in reality they might win some dinky little door prize, if anything.

Ladies Beware tske a Male with you to Butler Nissan: In 2017 l brought a Battery for $157.00. This Battery was aleast was suppose to last 7 yrs. This morning l called the dealership to see could l bring it because it continues to die. The gentleman that l talk to told me that l would have to pay between $30 - $60 to get another one. I wasnt told this in the beginning. Like l told the guy over the phone if l had been a male this wouldnt have happen.

The staff were friendly and the wait was not al long as I expected.

OMG. That is only the start, she works hard to get you what you want. Her honesty is outstanding. FRIENDLY and very understanding. If you are looking for a true car salesman. Please give her a chance first. I love her and personality. Good person.

Service wasnt ideal dont plan on returning. I called ahead to find on if service was complimentary if I came to macon and I was told it was included. After vehicle was serviced I was told something differently and that this is only is applied the first time. However, There was a complimentary car wash but it appeared nothing was done. Wasted trip. Could have gotten my car serviced closer to home. I have other experiences where they said something but did differently.

Amazing people that are raving fans for customer service! Always feel like family when I am there.

Wonderful service and great employees that help out in every way possible. I’ve never had a bad experience here, it’s an immaculate looking store, as well. Go by anytime and you’ll be guaranteed a great experience. And don’t be scared to ask any questions, everyone is there to make your life easier.

My service rep,Michelle, went ABOVE AND BEYOND my expectations!!!! She thoroughly explained everything that was done to the vehicle and even explained the findings of the checkpoint. I have NEVER had that take place before. Thank you for everything. Just simply fantastic!!!