I took my car to be repainted due to a recall for the Pearl White paint. I was told Id get my car back in 10 business days, it took almost 30 business days. Also when I picked my car up, I had to turn around and take it back immediately due to a wire hanging outside of my back window. They didnt put the antenna back in correctly. My carpet in the back is all crimpled up and my car was not put back together correctly at all. There was a lot of rattling, loose pieces. I feel like my car wasnt taken care of properly since it was a recall and I wasnt charged for the paint job. I will never use them again nor will I refer them to anyone.

Thus far, Butler Collision North has been a good experience. The ladies in the office were helpful and understanding. Ive been updated on progress at least once and things are, at present, going smoothly.

Super friendly and very professional... they’ve done a great job keeping us informed ...thank you so much!

Couldnt ask for a better smoother way...

Dont waste your time taking your vehicle here!!! They give you a warranty just so you have to continue to come back for them to fix a problem that they caused!!...Not worth the hassle at all!!!

Our BMW X5 had an incident on the interstate and BMW dealership in Macon send it for repairs to Bulter Collision. The car was totalled and we requested Bulter Collision to take out all accessories and some specific belongings from the car before it got towed away. We live a 100 miles away. They agreed. When we went to collect our stuff, they said nothing was there in the car - we lost a pair of Apple Airpods, two pure silver statues, the boot net, among other things!! They simply said, it wasnt there!! Butler seems to be a big business in Macon, but be sure to take all your belongings from the vehicle if you happen to go there. No guarantee youll get it back.

Very friendly and polite

Excellent work. Daily update notification system was great!

No communication and updates ... had been over a month already

Megan kept me informed of my car repair status all along the way, and the repairs were completed to perfection! I am so pleased with the entire process.

Employees were friendly, but I did not get my car repaired because the amount of the repairs was more than double the amount of the original estimate.

Dropped in for an estimate... friendly, knowledgeable, fast and accommodating. Facility is also comfortable and clean.

In a minor accident, I was rear-ended at very low speed. Because I live near Butler Collision North, I took my truck there for repair. Butler has a nice new building, a staff that looks professional, and a process that seems organized. Unfortunately, I waited as my two-day repair was taking more than a week, and I felt I was not informed in a timely way of the reasons why. Therefore, I made known my displeasure. Butler informed me that, after disassembling the truck, they found more damage than was part of their initial estimate. Furthermore, the insurance company requested they use parts that were more time-consuming to obtain. Those were reasonable explanations, so I continued to wait, more patiently than before. In the end, it was worth the wait. My 2007 Toyota Tacoma looked better and drove better than at any time since I bought it new, and the Butler staff impressed me as extremely customer oriented. By virtue of my overall experience, I upgraded my initial two-star rating of them to a five-star rating. A company that values a customer’s opinion and satisfaction over a few hundred dollars extra profit deserves to have a great reputation, and I am happy to contribute to it.

My whole experience was great. I went their to have a taillight replaced. I want to call her Candace, apologize if Im wrong, she helped me get a rental with Hertz (Brett and Carlissa were awesome as well). Service was quick and they returned my car in better condition than I gave it to them. They even detailed my car. I will definitely use them again if I have to but hope I wont need to.

Candace is the epitome of great customer service! She seemed like the only one catching all the phone calls from her back desk and then she was very apologetic when she saw people in the waiting room who had not been helped yet. She was very quick on marking up the car yet thorough. She also helped in calling rental car service to come pick me up and then called them again after 20 minutes. She was running around all morning. Hard worker and nice!

Great experience and they handled all the insurance headaches.

It was great working with the staff at Butler Collision North. They did a great job on repairing the damage to my daughters car. Great job!

This will forever be my go to from now on for any body work! Someone backed into my car and did a good bit of front end damage to it. Butler fixed it in about a week, made sure they kept me updated, and even coordinated with the rental agency about what time to pick me up and let me just leave the rental with them! Very impressed and satisfied! Cant even tell there was even a scratch on the car!

These guys are awesome! Do not confuse the insurance companys service with Butler service! Once we decided what work we needed, our car was in and out in a matter of days. They gave my car back to me cleaner than Ive ever gotten it. And dont get me started on the ladies at the front desk...so organized and professional! They took the stress out of the whole process.

They did a great job on my Maxima after a major accident. Great people and kept me updated throughout the entire process.

Nice enough. Very clean. And I like the idea of disassembly so a through estimate can be done. To bad our car was considered a total before it got that far.. Im almost sure they are a 5 STAR ON TOTAL CUSTOMER SATISFACTION.

Excellent work and customer service

My vehicle had minor damage due to someone backing into me so I chose this location for repairs. Due to miscommunication and not ordering parts as they should, I was out of a vehicle for approximately 3 months. Not to mention I was told the parts were ordered, but they never were and my supplement somehow being lost. Obviously this was an inconvenience. I don’t recommend choosing this location.

GREAT service the people were very nice and got me back on the road in no time

I love the service they give and everyone was very nice to me

Butler Collision North was a life saver for me and my family. We are from Atlanta, and on our way to Florida, we ran over some road debris that punctured our radiator. After a pretty seamless exercise with the tow company, Butler, and Enterprise, we were back on the road to Florida with our car safely at Butler. The insurance/repair process seemed to be off to a good start until our insurance company decided to assign an appraiser to the claim that *did not have offices in Macon.* Butler spent hours on the phone with that appraiser trying to convince them that the necessary repairs required more than just the front bumper (something that one could only see in-person), and because of their diligence, my insurance company reassigned the claim to a second appraiser who was actually in Macon to visit in person. Even still, Butler had to personally walk the appraiser through the damages before they could competently appraise the damages (the second appraiser tried to say it was just the front bumper too!). Without question, Butler was the only reason our car was fully, thoroughly repaired and *paid for* by our insurance company. Every step of the way, they were our advocates, and they were a pleasure to work with -- even through the stressful hassles with the insurance company. Not to mention, our car is running like new again, after the repairs. I cannot recommend Butler Collision highly enough.

Very courteous staff and prompt

They do exceptional work, better than factory. Body man has been in the business for 20+....

Took my car on Monday for to be repaired minor damage called at 5:29 on Thurs said was ready they closed at 5:30 informed them was go the way out of town said wood be there Monday morning look at repairs and pickup the vehicle is in my husband name get there car is gone they have no idea who put up because they dont require Id to retrieve a vehicle. They were very ugly and very unprofessional and kept asking us what did we want them to do Tell us who got it. Come to find out the called my granddaughter Friday and told her it was ready.Please take all precautions when using this VERY UNPROFESSIONAL PLACE OF SO CALLED BUSINESS. NEXT TIME IT MIGHT BE YOURS SAID THEY DIDNT KNOW WHO THE OWNER WAS WHEN U GO IN THEY TYPE IN VIN# AND IT SHOWS OWNERS NAME HOW UNPROFESSIONAL

Good service - Geico

Very helpful and professional!

They were very friendly

Awesome service, took my car there after an accident, and they got it back to like new condition

Great friendly staff

Great service!

Great service

They totalled my car!!!!

Headache