Dan Martin is a customer service god! Brought my wife’s car in to get new wiper blades and finding and fitting the correct set for her precious car required a pro! Dan not only located the correct set, he removed the old ones, fitted the new to make sure everything worked perfect! Huge thanks to Dan he demonstrates the kind of service one only hopes to get once or twice a year!M

I always find my automotive needs there and the associates are friendly and helpful.

I am compelled again to take a few minutes to divulge my experience at AutoZone. As usual, the customer service is not just great, it is over the top and fantastic! I cant remember the young lady who initially helped me, but she was very courteous and happy. I had to return, due to a needed measurement, and Chip took care of my parts this second round. Chip was professional, kind, and thoughtful. I didnt ask but when I was ready to leave, there was Chip with a cart to take my parts out, so I didnt have to lug the heavy material to my car. I unloaded and started back to return the cart, and the young lady that initially took my parts request happened to be outside. She saw me heading back to return the cart inside, which she then ran over and said she would return the cart for me. This may seem like small things but I was having a bad day and to be waited on by people with smiles and pleasant yet professional conversations, made my day that much better.

I came in looking for spark plugs that I knew they had in inventory. The manager was insanely rude to me, maybe only said a few words to me and seemed very irritated. After some back and forth he finally decided to actually search for the spark plugs and guess what? They had them in stock. He was probably the rudest employee I have ever encountered. I have no idea how he managed to become a manager.

Mr William C. Rhodes III, I would like to say you have one heck of a employee at this Autozone store, Michael M. We had a nice chat in the afternoon on a super cool Saturday as he swapped out my battery. Such a nice service your company offers at no charge in these trying times, cheers to you both. William next time you are traveling to your different stores you should stop in and meet your excellent employee if you have not already, would be well worth the trip.Shout out to Stephanie as well, thanks for the help on the phone.

Prompt service, I needed a battery and the young man that helped me was knowledgeable and provided good customer service.

Usually best prices for most parts.

I was filled with dread when I had to get my car tested. I didn’t know whether it was a battery issue, starter issue, or alternator issue. A kind man named, Jesse Mhoon (I really hope I spelled this correctly) introduced himself and went strait away to getting my battery tested. He communicated with me through the process and educated me on what was happening. He was thorough and clear. He helped me pick out the correct battery and even offered to install it for me! Jesse went out of his way- above and beyond and did an incredible job. You can really tell he has a passion for working on cars!

There was a gentleman outside the store who I called over to take a look at my battery, so I could ensure that the trip inside wouldnt be wasted. He was honest and told me that my car would be a gamble for them to put a new battery in for me because I had some stuff in the way which they wouldnt be liable if something bad were to happen to it. That didnt deter him from giving me a couple of places that would install the battery for me dirt cheap I was in and out with the correct battery within a couple of minutes.

There customer service is great here... Thank you for your service...

I had great experiences at this location of AutoZone. The staff was friendly and helpful, they went the extra mile to help me.

I went in looking to just borrow a number five star wrench and Zack help me out tremendously he is a badass I really do appreciate yall

I want to personally thank Steven and the woman working tonight for saving my Christmas. My driver side windshield wiper popped off on Route 8 on my way to Cleveland, and I was able to make it just in time before the store closed. They checked stock for me on my way to ensure they had my wipers, and took the time to install them for me even though it was passed their closing time. All in a severe winter storm. THANK YOU BOTH!! My christmas angels! 💜

Great staff. Friendly and helpful.

Had to stop here to get a new battery. Staff was very helpful in helping me choose a battery and they also installed it. I was from out of town so it was great to have a place to go to in a pinch.

The place is an Auto Zone right? Most of the people who work there know something about a car and can help. All in all its been a pleasure working with them especially when I need my OBII chip read. Thanks guys!

Quick and easy battery replacement when I needed it in a pinch. Got clear help and a brand reccomendation and was out of the door in 5 minutes.

They need more informed employees because the website was more informative than the people that work there.

Very clean place for an automotive store. The employees were very nice and helpful to my needs. I got straight answers to my questions and helped with my problem. If you are in need of help or have any questions, dont hesitate to ask. They will be gladly to help. I would recommend them.

Though its a bit of a drive from Shaker Hts I find this AutoZone has what I need when I need it! Staff is extremely knowledgeful and helpful. Happy shopping!

Awesome place, especially if you are a Dodge / MOPAR guy like I am. Very knowledgeable manager and staff there always willing to help!

The staff was very helpful.

Was able to find a gift here for our secret Santa at work. Surprised at how much they had that were accessories.

The salesman David helped me locate and replace my cabin air filter. very courteous & professional. Every time I have visited this location, their staff has been very helpful. Great place for all your vehicle needs!!!

Very nice helpful staff thanks for being awesome

Parts seem to be good quality, employees are as helpful as they can be with what they have to work with. Unless you know what the parts exact name, sometimes it cant be looked up. Their parts breakdowns are not very good when ordering seals. Even with the part numbers off the old seals, they cant find replacements for my transmission.

Got my headlight fixed here Cashier cant remember his name but he rung me up and went outside and put my headlight in Super nice Love this location

Jim went above and beyond today when i was stuck on the freeway.He showed such kindness and I wish i could repay him.I had no way to get the part(serpentine belt) for my car and he actually brought it to me and installed it.I will never forget what he has done for me.Thank you Jim.You are a really good man.

I get all of my car detailing supplies from here. Its close to home. They usually carry a better selection of car accessories than Walmart. It might cost a little more but its worth the selection.

Great staff! good price !

No there wasnt anyone there to replace light bulb. Next time going to competitive.

Always fast and friendly. Better quality and lower prices than others around. Thanks you.

Michelle and Jim are the best. Always great service.

Went in for a part. Told me they had the part, but it might not work as I needed. Suggested I go to GM and get exact replacement even though more costly. Will always go there for parts now!

Went there to buy a burned out lowbeam, they offered to replace it for me. It proved to be more difficult than expected (poor design of the car) and Robert stood in the rain to make sure my headlight was working. Excellent customer service!

Good help. The people will extend their reach a bit. Price matching is done well.

Great pricing and customer service today.

Needed the battery replaced.. The salesman who helped me came outside in the 4° weather to replace. Great attitude and service! Thanks for your help!

Employees were vary help full they had the part I needed in stock and there willing ness to help was great problem solved

Best place for parts, fast serviceAlways ready to help, never been dissapointed while shopping thereThank you !!!

Pretty decent place I really appreciated the female worker put my wipers on for me

The store manager is great she really is customer centric!

Very friendly and ready to help staff

Terrible web site

Staff is extremely helpful and knowledgeable. Helped put my windshield wipers for free 😄

Dave and Jim a very helpful I know their stuff

Eric was an excellent help. Highly recommended.

I came in and the guy helping me was so rude. The name on his name badge is David A. and he wore a grey shirt. He was cocky, errogant, and rude. Laughed when I asked if they had an exhaust manifold hardware kit and shook his head. My business will now elsewhere.

Very helpful. I go here all the time

Really friendly guy that checked my car.

Extremely helpful staff always makes me feel welcome and informed, despite my utter lack of car knowledge. They always go above and beyond for me.

Always helpful as long as theres a man on location because SOME of the women arent willing to come out to help if it entails then coming outside to help with something.

Displeased with customer service... I called in to get pricing on a starter for my wifes car. The sales rep seemed annoyed by my call as i asked questions regarding the starter core exchange pricing. After calling a couple other auto parts stores in the area, i had a more pleasant experience with OReillys.

Good customer service and a tidy store!

Always a good place for parts and the Technicians are very good

Good people, ok prices

Best auto zone around.

Great customer service 👍

Great place, friendly staff!

Staff is so helpful! Shout out to the guy who changed my headlight lamp in the rain!

Service was okay. Special ordered a part for my SUV, I specified I wanted AC/Delco part.they never called to let me know they got the part in, got the part and put it on myself. Still had the same problem, so I then took it to dealer only to find out that the part I sold was defective- it cost me $400.00 due to their defective product!!Thanks- but no thanks!

Helpful people n good service

Love this location the staff is great.

Very freindly and knowlegeable

Super helpful above and beyond

Great people and services

Staff was very helpful

Nice employees, clean store.

This is my go to location for my auto parts needs.

When we couldnt find much needed parts, Auto Zone came through.

Macedonia store is the best Jim Sharp is the best

Very helpful and polite

Very helpful.

Never very helpful.... Prices are higher at this store then other auto part stores around. For my chevy at least.

Great experience

Great Staff!

Ok to get some parts.

Very helpful and knowledgeable

High quality people

Jim was great!

Found what I needed.

What you would expect.

Helpful as usual

Have everything you need

My only auto spot

Staff is very professional and friendly.

Got what I needed

Friendly staff

Fast service

So slow

Prices high

Good

Friendly people

I believe she was the manager, very friendly and helpful. Checked my battery, offered advice of what could be wrong. This stores staff is always helpful when i go.