This location should not be called Baskin-Robbins, they are ALWAYS out of stuff.

Always get our orders wrong or just straight up missing ingredients

Literally every time I come here they get something in my order wrong. Sometimes its something as simple as putting the wrong cheese on my sandwich, sometimes its putting real meat on it instead of the beyond that I asked for, other times its forgetting something in my order altogether.

Got a brownie sundae & didnt have topping as advertise, no hot fudge or peanuts. Also while taking my order, talking to other employees & having to repeat order again. Didnt know serving ice cream was rocket science. Go to Culvers instead. They have great customer service!!

The are always out of pralines and cream. Go some place else.Op. Im live 230 ft away. Do not waist your time. They promise there going to get but it am the dummy for be leaving them.

Its Baskin Robbins whats not to love. Excellent ice cream and a large variety. Service is quick and friendly. The prices are a bit higher than I prefer but youre paying for the name. It is convenient though, there are several places to grab a bite in the same strip mall kind of area. You can get dinner at one of them and pop into Baskin Robbins for your dessert. Gotta like that. Dont have to make a special trip unless you want to.

The WORST phone etiquette, let the phone ring and ring then they take the phone off the hook so when you call again it’s busy.

They charge extra for everything! I dont go often but when I do, the items I want is out of stock. They also dont accept the survey on the receipt if the receipt has a chicago address on it/purchased from a Chicago Dunkin.

They always get our orders wrong due to not understanding the language

Horrible customer service!!! Rushing me out while trying to pick out a cake. Directed me to a different location. No one there to put Happy bday on cake. Smh

This was the worst customer service experience I ever had in my life. I went to the drive thru around 9PM to get ice cream. The man running the drive was rude right off the bat, but I just dealt with it to get my food and go. I pull up to the window, he hands me my ice cream made incorrectly, so I ask for it to be fixed. He tossed my change out the window at me, started yelling at me in some language I couldnt understand, before giving me back my ice cream. I left before it turned into a shouting match, but I WILL be taking this complaint to a corporate level. Just awful. I will never, ever go back here again.

Eli and Alani rocked, saved the night

Very helpful.

Love it